oral communication some basic principles

8/9/2019 Oral Communication Some Basic Principles

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Oral

Communication:

Some BasicPrinciples


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INTRODUCTION

Classify basic principles of oral

communication,

Explain why oral communication isimportant

Roles of speakers and listeners in the

communication process

Identify interference in communication.


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PRINCIPLES OF ORAL

COMMUNICATION

Good oral communication skills is crucial to

ones success

Camp and atterwhite !"##"$ explained that

oral communication is a two%way process thatre&uires both a speaker and a listener.

'oth the sender of a messa(e and the recei)er

of the messa(e must ha)e (ood speakin( skills

and (ood listenin( skills respecti)ely.

*ral communication therefore in)ol)es two

crucial skills % listenin( and speakin(.


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+. ay attention to what people say-

". nderstand the messa(e-

/. Remember what you ha)e listened-

0. E)aluate what you listen- and

1. Respond to the speaker by (i)in(

feedback.

Characteristics of Good 2istenin(

kills


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+. 'e able to interpret meanin( accordin( to context-

". 3now the re(ulati)e rules of speakin(-

/. 3now the constituti)e rules-

0. se the proper )olume-

1. se the proper pitch- and4. se proper intonation.

Good Speaking Skills


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5wo importance of oral communication are6

+. *ral communication is important if we want to build

friendships.

". Good oral communication skills also help in knowled(

ac&uisition.

Importane o! Oral Comm"niation


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ROLES OF SPEA#ER AND

LISTENER

both the speaker and the listener

has responsibilities in the

communication process6a. e)aluate the situation

a)oid miscommunication

(i)e and recei)e feedback maintain (oodwill


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b. understand needs !Maslows

Hierarchy of needs$

physical needs security needs social needs esteem needs

self actualisation need

c. use Interpersonal kills make you%statements

ha)e a positi)e attitude be a (ood listener keep thin(s confidential be considerate


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INTERFERENCE IN

COMMUNICATION

there are se)eral types of 7noise that

mi(ht interfere with the communication

process6a. physical interference !traffic sound$-b. physiolo(ical interference !hearin(%

impaired$-

c. psycholo(ical interference!pre8udices$-

d. semantic interference !lan(ua(e

differences$


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Fo"r Fators o! Inter!erene in Comm"niation


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Fators o! Inter!erene in

Comm"niation

$% P&'sial Inter!erene % Examples of physical

interference are loud noise, sound of a train,

loud music etc. 9ll these are beyond ourcontrol.

(% P&'siologial Inter!erene % 5his refers to the

speaker and the listener. 5he speaker or

listener may be hearin( impaired, ha)earticulation problems or ha)e memory loss.


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)% Ps'&ologial Inter!erene % 9 listener orspeaker who is emotionally disturbed or pre%

occupied may not be a (ood communicator.

9n(er and emotions will distort the messa(e.

*% Semanti Inter!erene % emantic deals withmeanin(. :hen we are not familiar with a

certain culture, lan(ua(e and dialect, meanin(

may not be clear. ;isunderstandin( may take

place due to semantic interference.

oral communication some basic principles

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