organic.edunet web portal - user satisfaction analysis (efita 2011)

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V. Protonotarios , N. Palavitsinis and N. Manouselis Greek Research & Technology Network (GRNET) EFITA 2011 Conference, July 11-14 2011, Prague, Czech Republic

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Presentation titled "Organic.Edunet Web Portal: User Satisfaction Analysis" EFITA 2011 Conference. Prague, Czech Republic, 11-14/7/2011

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Page 1: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

V. Protonotarios, N. Palavitsinis and N. Manouselis

Greek Research & Technology Network (GRNET)

EFITA 2011 Conference, July 11-14 2011, Prague, Czech Republic

Page 2: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

•a learning portal providing access to almost 11,000 quality digital resources on OA & AE and green topics

•has more than 2,200 registered users

• features a multilingual user interface

•content can be retrieved using 4 different search mechanisms

Page 3: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

2200 registered users almost 11.000 available resources 11 institutional collections so far More than 44.000 visits from 160

countries 182.300 page views ≈11.000/month , >360 per day almost 34.000 unique visitors 75% new visitors / 27% direct traffic

*01/01/2010 -15/06/2011

Page 4: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)
Page 5: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)
Page 6: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

Based on WebQual questionnaire http://www.Webqual.co.uk/instrument.htm.

Includes 20 questions on usability, design/appearance, usefulness & content

Available online at http://www.ieru.org/organicsurvey

200 results collected from March to August 2010

Page 7: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)
Page 8: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

Question 1: I find the Web portal easy to learn to operate

Question 2: My interaction with the Web portal is clear and understandable

Question 3: I find the Web portal easy to navigate Question 4: I find the Web portal easy to use Question 5: The Web portal has an attractive

appearance Question 6: The design is appropriate to an

educational Web portal

Page 9: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

Question 8: The content is adequate to support teaching of topics related to Organic Agriculture and Agroecology

Question 9: Provides believable information Question 10: Provides relevant information Question 11: Provides easy to understand information Question 12: Provides information at the right level of

detail Question 13: Presents the information in an attractive

format Question 19: The site has useful material that can be

used for educating young people on Organic Agriculture and Agroecology

Page 10: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

Question 7: The Web portal creates a positive experience for me

Question 14: It is easy to contact the Organic.Edunet consortium

Question 15: My personal information feels secure Question 16: Creates a sense of personalization Question 17: Conveys a sense of community Question 18: I will use this Web portal in the future Question 20: My overall satisfaction from the

Organic.Edunet Web portal

Page 11: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

results

Page 12: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

83,5% agree that the portal is easy to operate

92% of the portal users liked their interactivity with the portal

Page 13: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

87,1% of the users considered the use of the portal more or less easy

Does the Web portal have an attractive appearance? 95,1% agree!

Page 14: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

Provides believable information: 92,5% Provides easy to understand info: 96,9% Provides information at the right level of

detail: 83,7%

Page 15: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

Presents the information in an attractive format: 86,6%

The site has useful material that can be used for educating young people on Organic Agriculture and Agroecology: 93,7%

Page 16: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

The Web portal creates a positive experience for me: 87,7%

It is easy to contact the Organic.Edunet consortium: 87,8%

Page 17: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

Creates a sense of personalization: 76,8%

Conveys a sense of community: 81,3%

I will use this Web portal in the future: 96,8%

Page 18: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

Usability and appearance of the portal (Questions 1-6, 14, 16): more than 90% of the participants found the portal easy to use, operate and navigate.

Appropriateness for educational purposes (design and content) (Questions 8, 10, 19) :more than 85% of the participants found the portal design and content appropriate for educational purposes

Page 19: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

Provides access to high quality and relevant to the area of OA and AE educational resources (Questions 9, 10, 11, 12, 13).Confirmed by more than 87% of the participants

General positive experience from the Organic.Edunet Web portal (Questions 7, 15, 17, 18, 20):At least 85% of the survey participants were positive in regards of each one of these questions.

Page 20: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

The vast majority of the participants were really pleased with the various aspects of the portal.

Feedback received used as a guide for revisions

A portal has to remain attractive, so revisions are often required

The portal is constantly enriched with new resources

Page 21: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)

The work presented in this paper has been funded with support by the European Commission, and more specifically the project

“Organic.Balkanet - Developing the Skills of Organic Agriculture Trainers for the

Balkans”

(2009-1-RO1-LEO05-03584 / LLP-LdV-TOI-2009-RO-008) of the Leonardo da Vinci Programme.

Page 22: Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)