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ORGANIZATIONAL BEHAVIOR Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU Empowerment and Participation Chapter 8

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  • ORGANIZATIONAL BEHAVIOR

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B, JUEmpowerment and ParticipationChapter 8

  • The nature of empowerment and its prerequisitesThe participative processBenefits of participationTypes of participative programsLimitations of participation

    AFTER STUDYING THIS CHAPTER,YOU SHOULD BE ABLE TO UNDERSTAND:L E A R N I N G O B J E C T I V E S

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

  • Empowerment: is any process that provides greater autonomy to employees throughSharing of relevant informationControl over factors affecting job performance

    Nature of Empowerment and Participation:

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

  • Five Broad Approaches to Empowerment:Job mastery: Proper training, coaching, and guided experience that will result in initial successesControl: Giving them discretion over job performance and then holding them accountable for outcomes.Role models: Allowing them to observe peers who already perform successfully on the job.Social reinforcement and persuasion: Giving praise, encouragement and verbal feedback designed to raise self confidenceEmotional support: Providing reduction of stress and anxiety through better role definition, task assistance and honest caring.

    Nature of Empowerment and Participation (Contd.):

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

  • Nature of Empowerment and Participation (Contd.):

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JUThe process of empowermentFigure 8-1

  • Participation: is the mental and emotional involvement of people in group situations that encourages them to contribute to group goals and share responsibility for them. It identifies three important ideas-Involvement: Participation means meaningful involvement rather than mere muscular activity.

    Motivation to Contribute: It motivate people to contribute.

    Acceptance of Responsibility: Participation encourages people to accept responsibility in their groups activities.

    What is Participation?

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

  • Participation leads toImproved performanceHigher job satisfactionSpiritDesireExpectationsEthical imperativesWhy Is Participation Popular?

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

  • Higher outputBetter qualityCreativityInnovationHigher motivationReduced turnover and absencesBetter communication Benefits of Participation:

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

  • The Participative Process:

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

  • Prerequisites for Participation :

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

    Adequate time to participatePotential benefits greater than costsRelevance to employee interestsAdequate employee abilitiesMutual ability to communicateNo feeling of threat to either partyRestriction to the area of job freedom

  • Contingency Factors :

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

    Emotional intelligenceDiffering employee needs for participationResponsibilities of employees and manager

  • Expectations of Employees:

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JUAll employees should agree to

    Be responsible for their actionsOperate within organizational policiesBe contributing team membersRespect and try to use the perspectives of othersBe dependable and ethicalDemonstrate responsible self-leadership

  • Expectations of Managers:

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU

    Responsibilities of managers

    Identifying the issues to be addressedSpecifying the level of involvement desiredProviding relevant information Providing relevant trainingAllocating fair rewards

  • Programs for Participation:

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JUFigure 8-8Selected types of participative programs

  • Limitations of Participation:

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JUNegative Forces Affecting Participation

    Theory X beliefs and assumptionsLack of support from higher levelsManager fear of lost power, status, and controlLack of adequate trainingProblems encountered in early stagesSubstantial efforts needed to implement

  • Questions

    Finance & BankingJahangirnagar University

    Mahfuza KhatunLecturer, F & B,JU