East West UniversityNAME ID

Md. Majharul Islam 2009-2-10-047

Md.Mushfiqul Haque Mukit 2010-2-18-010

Narina Ann Guda 2011-2-14-190

Subject: Organizational Behavior # 251Sec: 01Term paper topics: Practical Application of Organizational Behavior in Mega Builders, a real estate company Email: mukit.3star@gmail.com+88 01670 25 64 84Date of submission: 08 August, 2012

Submitted to: Engr. Kamrul Hassan,

Assistant Professor Department of Business Administration

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REPORT ONPractical Application of Organizational Behavior in Mega Builders, a real estate company…

Date of submission: 08/08/2012

Submitted to: Engr. Kamrul Hassan,Assistant Professor Department of Business Administration

REPORT ONPractical Application of Organizational Behavior in Mega Builders, a real estate company…

Date of submission: 08/08/2012

Submitted to: Engr. Kamrul Hassan,Assistant Professor Department of Business Administration

REPORT ONTo,Kamrul Hasan Assistant Professor,Department of Business AdministrationEast West University

Subject: Submission of the Report On ‘Practical Application of Organizational Behavior in Mega Builders.’

Dear Sir,

We are pleased to submit the report on “Practical Application of Organizational behavior in Mega Builders.” which was assigned to us by you as a part of “Organizational Behavior”.

We have take at most care to present this report and this report has been excellent outlet for combining theoretical and practical aspect. We have visited a real estate company named “Mega Builders” and collected information from these on the basis of their organizational behavior perspective.

Since this report is our first endeavor on this topic, inspire of our best effort there may be lacking a fault, we will be ready to accept any suggestion at any aspect of this report.

We have a great interest on this report and we will be highly motivated if this report meets your desired expectation. And we are always being ready to reply all inquires that you may have regarding this report. Really we enjoyed your task heartily.

Yours sincerely

Md. Majharul Islam 2009-2-10-047Md.Mushfiqul Haque Mukit 2010-2-18-010Narina Ann Guda 2011-2-14-190

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ACKNOWLEDGEMENT

For the completion of this study we don’t deserve all praise. There were a lot of people Who also deserve the thanks for preparing this report?

We are grateful to Md. Hasan-Uz-Zaman, planning and development director of Mega Builders. He helped a lot to collect required information from their company and guided us and provided information for preparing this report.

We would like to thanks to our course teacher assistant professor, Kamrul Hasan , Who instruct us in the right way and give us proper guidelines for preparing this report.

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EXECUTIVE SUMMARY

Mega builders are one of the leading reputed well-established large real estate companies who handle its operation in effective way. Its Human Resource Department is strong and support and coordinate other department.

The company is divided into some departments. These are ____

I. Architectural departmentII. Engineering department

III. Marketing departmentIV. Finance and accounts departmentV. Logistics department

VI. Purchase department

They perform their works department wise.Every department use computer, different software and IT.

The organization has many employees and they properly deal with their employees to be successful one.

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1.0 Introduction

1.1 Origin of the report1.2 Objectives of the report1.3 Methodology 1.4 key part of the report 1.5 Limitation

2.0 Pristine view of Mega Builders

2.1 Company Profile2.2 Services Include

3.0 Findings

3.1 What is organizational behavior?3.2 Leadership models3.3 Motivational Factors3.4 Communication3.5 Organizational culture3.6 Participation process3.7 Empowerment3.8 Conflict3.9 Power and politics3.10 Change

4.0 Conclusion

4.1 Conclusion 4.2 Recommendation4.3 Bibliography

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Table of Content

Serial No. TopicsSerial No. Topics

Chapter-01

Introduction

1.1 Origin of the report This report is generated under assistant professor, Kamrul Hasan, Department of Business Administration. This report is prepared as the requirement of “Organizational Behavior course. The topic is “Practical application of organizational behavior in “Mega Builders” by studying company’s actual norms, behaviors, attitudes, communication system, culture and different problems and their solutions.

1.2 Objectives of the report

Broad Objectives: The main objective of the study is to provide a overall view of the practical application organizational behavior in Mega Builders.

Specific Objectives: Identify its____

activities and operations culture, communication system, Problems and solutions.

Background Study:

Douglas McGregor, an American social psychologist, proposed his famous X-Y theory in his 1960 book 'The Human Side of Enterprise'. Theory x and theory y are still referred to commonly in the field of management and motivation, and whilst more recent studies have questioned the rigidity of the model, McGregor’s X-Y Theory remains a valid basic principle from which to develop positive management style and techniques. McGregor's XY Theory remains central to organizational development, and to improving organizational culture.

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Theory x ('authoritarian management' style)

*The average person dislikes work and will avoid it he/she can.*Therefore most people must be forced with the threat of punishment to work towards organizational objectives.*The average person prefers to be directed; to avoid responsibility; is relatively not ambitious, and wants security above all else.

Theory Y ('participative management' style)

*Effort in work is as natural as work and play.People will apply self-control and self-direction in the pursuit of organizational objectives, without external control or the threat of punishment.*Commitment to objectives is a function of rewards associated with their achievement.*People usually accept and often seek responsibility.*The capacity to use a high degree of imagination, ingenuity and creativity in solving organizational problems is widely, not narrowly, distributed in the population.*In industry the intellectual potential of the average person is only partly utilized.

1.3 Methodology

• The study is based on the ‘Mega Builders’ a real estate company.• Data received from web, journal and company prospectus. • Used Ms Word & Ms PowerPoint.

Primary Information

We visited the real estate company “Mega Builders” and collected information relevant to our study.

Secondary Information :

Mega builders publish a wide variety of materials for the benefit of existing and potential customers. It includes press releases, release notes, articles etc. For the study on mega builders we used data and information from those sources. We also have gathered information from their website.

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1.4 What is Organizational Behavior?

Organizational behavior is the systematic study and careful application of knowledge about how people – as individuals and as groups – act within organizations.

On the other hand, OB is the study of what people think, feel, and do in and around organizations.

Organizations: Organizations are groups of people who work interdependently toward some purpose.

Goals of organizational behavior-Describe: Systematically, how people behave under a variety of conditions.

-Understand: Why people behave as they do?

-Predict: predicting future employee behavior (Who would be dedicated and productive or absent & tardy)

-Control: Control and develop some human activity at work so that employees performance can be improved.

1.5 Limitations of the study:

Since there has been no specific automobile insurance company in our country, it was difficult to collect required information from general insurance companies.

There is very little difference among these companies as they follow the same rules regarding automobile insurance.

Sometimes they are not interested to reveal confidential information about their company

Time was comparatively short.

1.6 Report Preview

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The main view of the report is to show how the Mega Builders operates, its policies, cultures, conditions and services to the customer.

Chapter-02

Pristine view of ‘Mega Builders’

2.1 Company Profile:

“Mega builders” is a real estate company that serves the people by providing housing facilities.

Mega builders:

Mega builders one of the reputed and largest real estate companies in Bangladesh embarked upon its journey since 1998 with the first project under the name of “Mega Chayaneer” at bananas. The company then gain ground and became very well known in real estate sector.

From the very beginning Mr. Murad Iqbal Chowdhury the founder of the company took over the reins of the company and since then there has been no looking back. In time with the active support of the other helping hands, the company has progressed rapidly adding new projects at a very rapid pace and the company became financially very healthy by this time.

Now, the company has many projects at different places in Dhaka city. They have projects at Dhanmondi, Gulshan, Gulshan Niketon, Banani, Uttara, Kalabagan, Green road, rawer bazaar and many other locations.

The company has also projects in Chittagong and Sylhet.

Some of their handed over projects are given below… Project name location

Mega Prangon Dhanmondi R/A

Mega Chicanery Babani

Mega Rangon Dhanmondi R/A

Mega Lake Breeze Gulshan

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Mega Angon Dhanmondi R/A

Some of their on going projects are given below…

Name locationMega Harbor Mirpur

Mega Aminus villa Mirpur

Mega Sunflower Kallyanpur

Mega Sandalwood Dhanmondi

Some of their upcoming projects are going to be established at dhanmondi, gulshan, kalabagan, wari , bashundhara, baily road, green road, mohammadpur, pallabi, banani, paikpara, badda, and shymoli.

2.2 Services Include:

Advertisements, Publicity and Sales Promotion. Sales and Customers handling. Documentation and Legal matters etc. Architectural Plans, Structural Plans, Soil-Testing. Sanitary & Electrical Drawings. Site Mobilization. Materials Procurements, Labor Contacts. Work Supervision of all Civil Works including Super Structure and Finishing

work. Arrangements of installation of Lifts, Generator, Intercom. Electrical & Sanitary works. Engineering supervision and quality control. Obtaining permission and connection from TITAS, DESA, and WASA etc. Apartment handing over and Transfer formalities.

.

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Chapter 3Findings &Analysis

3.1 Practical Application of Organizational Behavior in Mega Builders

Leadership Model:

Mega Builders uses different types of leadership style in different situations. Their leadership system include_____

Consultative suggestion system, in which the managers seeks ideas from the employees before taking decisions.

Benevolent Autocratic system, in which manager present decision subject to change; seeksIdeas; sells decision.

Participative committees, Such as Quality circles I which manager asks group for

recommended action before deciding.

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Amount of

Participation

Popular Terms

DescriptionOf typical

Action

Manager asksGroup for

RecommendedAction before

Deciding

ManagerSeeks ideas

BeforeDeciding

ManagerMakes andAnnounces

Decision

Consultative Management;

Suggestionsystem

Participativecommittees,

Such as Qualitycircles

DemocraticManagement

ManagerDecides with

Group;“One person

One vote”

ConsensusDecisionMaking,

Self-managing Teams

empowerment

ManagerAsks groupTo decide

Manager presentDecision subjectTo change; seeks

Ideas; sellsDecision

AutocraticManagement

BenevolentAutocracy

Tells

Sells

Consults

JoinsWithdraws

Area of authority applied by manager

Area of employee participation in decision making

LowMedium High

T o t a l a r e a o f j o b f r e e d o m

Motivational factor:

Motivational factors are used to increase the productivity and participation of the employee so that organization can easily achieve their goals and objectives.

Mega builders use different motivational factors to encourage their employees so that they exert their highest effort to fulfill the organizational goal. Their main motivational factors include

At least two BonusCommission on performancePortion of profitAppreciation for good performance Proper training for employeesProper salaryMutual respect etc.

Portion of profit differ from position to position.

Communication system:

One of the very important factors, on which the success of a organization depends largely. If an organization fails to ensure appropriate communication system , it will never be successful. A proper communication system from the lower to upper and upper to lower is very essential to be successful.

Communication is the transfer of information and understanding from one person to another person. It is a way of reaching others by transmitting ideas, facts, thoughts, feelings and values. Its goal is to have the receiver understanding the message as it was intended.

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Two way communication It is the method by which a sender reaches a receiver with a message. It usually requires 8 steps, whether the two parties talk, use hand signals, or employ some advanced technology means of communication.

The steps are following_____

Develop an idea Encode Framing Transmit Receive Decode Accept Provide feedback.

Like most companies Mega Builders has also a very nice and well organized communication system.

They have given their employees a greater autonomy to give and receive each and every information to the authority and from the authority.

All vital issues related to management and organization is properly communicated to the employee. They arrange a general meeting each year and all employees from lower level to higher level has the equal right to participate in it. They all have the right to ask any relevant question to the top management.

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3.2 Detailed Study of an OB Topic

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Organizational culture:

Organizational culture is a set of assumptions, beliefs, values, and norms that are shared by organization members. It represents a key element of the work environment in which employees perform their jobs.

Importance of organizational culture: Organizational culture is important____

To achieve the firm’s goals. To give organizational identity to their employees. It’s an important source of stability and continuity to the organization. Help new employees to adjust easily.

Characteristics of cultures:

Distinctive Stable Implicit Symbolic No one type is best Integrated Accepted A reflection of top management Subculture Of varying strength

Organizational culture of Mega Builders:

The internal culture of mega builder’s is flexible for the employees. We learn a sentence from a great person……..“I behave with you like a friend but remember that I am not your friend”. The culture of Mega builder’s too much related this sentence. For achieving the organizational goal the communication upward to downward, like friendly. They give all the facilities to their employee but employees must work to archive the organizational goal.

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Participation process of mega builders:

What is participation?

Participation is the mental and emotional involvement of people in group situations that encourages them to contribute to group goals and share responsibility for them.

This definition entails three important ideas-

• Involvement• Contribution and • Responsibility

Participation means meaningful involvement rather than mere muscular activity. It motivates people to contribute and show their creativity to achieve the organizational goals.Participation encourages people to accept responsibility to their group activities.

Why are participations popular?

Participation tends to improve performance and job satisfaction.

Increase the productivity of firm’s Provide power opportunities earlier to minority workers in an

increasingly diverse workforce.

Mega Builders is very much concerned about their employee participation. They always want to ensure greater participation of their employees to fulfill the organizational goals. They attempt to take different measures to increase greater participation of the employees. These include_____

Motivational factors Employees have right to participate in the annual general meeting of the company. They have the right to express their opinions in AGM. Employees’ personal issues are also considered that affect the performance

greatly.

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Example: Once the absenteeism of one employee increased, close inspection shows he was very much depressed due to the death of his wife. In this case, the organization suggests him to rent a house near the office and take a leave for some days.

Participation Process:

InvolvementMentalEmotional

Situation Outcomes

Organizations:Higher outputBetter quality

CreativityInnovation

Employees:AcceptanceSelf-efficacyLess stressSatisfaction

Participative Program

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Empowerment:

Empowerment can be defined as the degree to which the employees of the organization are given power to take decision by themselves. Or to what extent power is given to the employee.

Mega builders provide the employee enough power to participate in the annual general meeting. The opinion of the employees are taken cordially and these are considered as very important factor when take the final decision.

Employee emotions and values are given priority to a greater extent here. Their opinions are given priority here. As it is private limited company, ownership is much more important here and most of the decisions are made by the top level management.

Specially, important decisions regarding the management of the company are taken by the top management.

Conflict

Conflict arises from disagreement over the goals to attain or the methods used to accomplish these goals.

Conflict also arises due to task independence, ambiguity of roles, policies and roles, personality differences, ineffective communication, competition over scarce resources, personal stress and differences in attitudes, beliefs and experiences.

Conflicts are also seen in Mega Builders like other organizations. They handle it very wisely.

If there is any conflict within a department, the department head try to solve it. If he fails to solve it by himself, he informs it to the top management to solve.

But when there is any conflict in the top management, it becomes very serious a harmful as well for the organization. Usually this situation doesn’t appear. But if really there is any situation, the authorities first try their best to identify the actual problem and try to solve it. But if they fail, they have to fire one of the employees to control the situation.

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Conflict can both be constructive or destructive

Conflict is often seen as a destructive phenomenon, but it is a limited view. In fact, if all conflict with co workers is avoided, each party is likely to deprive useful information about other’s preference and views. Conflict is not all bad; rather it may result in either productive or non productive outcomes. A more positive view, then , is to see that conflict is nearly inevitable and to search for ways in which it can be result in constructive outcomes.

Some benefits of conflicts are following…..

People search for new ways to reduce conflict in future which increase their innovative power.

It helps them to experiment new ideas. Hidden problems are brought to surface by it, so that can be further solved.

Once the conflict is solved, people become more committed towards their work, so that no conflict arises in future.

Some disadvantages are also prevailed. These are given bellow………

If it becomes too long, it may focus on personal issue. At professional level the team work or cooperation may deteriorate. It can raise personal stress level by declining one’s image to others. Motivation level of employee can be reduced.

Organizational Power and politics:

Power is the ability to influence other people and events. It’s the leader’s stock-in-trade, the way that leaders extend their influence to others.Organizational politics refers to intentional behaviors that are used to enhance or protect a person’s influence and self interest while also inspiring confidence and trust by others.

In mega builders internally there is no direct influence of employee power and politics but power and politics are inter-related.

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Change:

In case of any type of change in the organization, the employees are properly informed. They are properly handled to cope with the changing environment.

Employees are informed before implementing the change. Their opinions about the change are also taken. These are considered properly before implementing change. Employees are well trained to cope with the new change in the organization.

In case turnover,

From the perspective of employee:

They must inform the authority at least 3 months before changing the job. Otherwise they will cut of their 1 month salary.

From the perspective of employer:

Before firing any employee, authority must inform the employees before 3 months.

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Chapter 04

Conclusion, Recommendation AndBibliography

4.1 Conclusion

Organizational Behavior is a pervasive subject, which include most of the organizationalIssues. This include ----

human behavior and their interaction in group and individually organizational structure cultures interaction system leadership style potential problems and their solution employee stress Participation and so on.

We have mainly shown here the actual application of the above mentioned factors in a renowned real estate company “Mega Builders”.

4.2 Recommendation

Mega Builders should more actively find problems faced by their employees in the workplace and take corrective measures to solve them as soon as possible to be a successful one in the real estate business. They should be more concern about employee performance and attainment of organizational goals.

4.3 Bibliography

The Study is based on the following resources:

Organizational Behavior by John W Newstrom

Web Sources

Company journal

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