organizational behavior: theories and...

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Assoc. Prof. Suthinan Pomsuwan, Ph.D. B.A. (Public Relations) Bangkok University M.L.A. (Mass Communications) Oklahoma City University, U.S.A. Ph.D. (Leadership and Human Behavior) U.S. International University, U.S.A. T47037-2 ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTS

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Page 1: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"

Assoc. Prof. Suthinan Pomsuwan, Ph.D.B.A. (Public Relations) Bangkok University

M.L.A. (Mass Communications)Oklahoma City University, U.S.A.

Ph.D. (Leadership and Human Behavior)U.S. International University, U.S.A.

T47037-2

ORGANIZATIONAL BEHAVIOR:THEORIES AND CONCEPTS

Page 2: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"

Copyright © 2004 by Bangkok University

All rights reserved. No part of this publication may be used or reproduced in anymanner whatsoever without written permission by Bangkok University.

Published by Texts and Instructional Materials DepartmentBangkok University119 Rama IV Road, Klong Toey, Bangkok 10110, ThailandTel.: +66-2350-3500 ext. 1850-1852Fax: +66-2249-6274, +66-2240-1516Home Page: publish.bu.ac.th E-mail: [email protected]

Distributed by Bangkok University Cooperatives119 Rama IV Road, Klong Toey, Bangkok 10110, ThailandTel.: +66-2350-3500 ext. 1340

Second edition published in October 2004 (40 copies)

Reader: Prof. Scott Hershberger, Ph.D.Department of PsychologyCalifornia State University, Long Beach, U.S.A.

Cataloging in Publication DataSuthinan Pomsuwan. Organizational behavior : theories and concepts /Suthinan Pomsuwan. -- 2nd. ed. 467 p.

ISBN 974-219-143-3

1. ORGANIZATIONAL BEHAVIOR. 2. MANAGEMENT.I. Title.

HD58.7 S973O 2004 CIP

Ba511/Noon/K

THEORIES AND CONCEPTSORGANIZATIONAL BEHAVIOR:

Page 3: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 4: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 5: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 6: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 7: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 8: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 9: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 10: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 11: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 12: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 13: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 14: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 15: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 16: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 17: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 18: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 19: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"
Page 20: ORGANIZATIONAL BEHAVIOR: THEORIES AND CONCEPTSbupress2.bu.ac.th/ebook/ebook/BA/ba511-suthinan.p.pdfBehavior". Chapter 9, "Conflict and Negotiation". Chapter 10, "Leadership: Foundation"