Slide 1

Introduction Telenor Pakistan is 100% owned by the Telenor GroupAn international provider of high quality voice, data, content and communication services in 13 markets across Europe and Asia.among the largest mobile operators in the world with 172 million mobile subscriptions workforce of approximately 33,000.

Head Office Islamabad

Telenor Pakistan Rahim Yar Khan

Number of employees Annual turnover Approximately 1 million annuallyNature of business

Scope of business Multinational OrganizationOrganization Type HierarchyEcology

Organization structure Non-Bureaucratic

Hierarchy

Organizational culture Open organizational structureManagement Functions

Planning Vision We provide the power of digital communication, enabling everyone to improve their lives, build societies and secure a better future for all. Our vision to empower societies is a clear call to action. We bring vital infrastructure, new services and products that stimulate progress, change and improvement.

Planning Mission We exist to help our customers get the full benefit of being connected. Our success is measured by how passionately they promote us.Planning Core values: Be respectful Keep promises Make it easy Be inspiringPlanning Strengths Network quality & design. Superior customer care. Financial Strength. Excellent Coverage & Distribution. Commercial Launch of LDI & mobile services. Contract with Siemens & Nokia. Brand image of Quality.

Planning Weaknesses: Relatively low market share Low profit margins Negative cash flows in the initial years

Planning Opportunities: Favorable Macroeconomic indicators. Low cellular market penetration. Inefficiency & poor performance of other network. Co branding e.g. Ufone with ABN AMRO. Strategic Alliances & Infrastructure Sharing Facilities E-commerce usage. Mobile Number Portability. International Mobile Equipment Identity System.

Planning Threats: Rolling Customers Privatizations & deregulations Grey Traffic MNP mobile number portability Wireless technology at boom Propagandas attacking brand image

Organizing There is the proper method for organizing each and every task.24Leading Leaders at Telenor PakistanPassion for businessContribute towards change and constant improvementEmpower People (Sub-Ordinates)Excellent ExecutionIntegrity and AccountabilityControlling The basic control process involves the following three steps:establishing standards.measuring performance against these standards.correcting deviations from standards and plans.

Leadership and styles Affiliative Change management There is a proper change management in workplace

Stress management Counseling session with that employeeTeam/Group building Team/Group leader build the team (individual manager)They have outbreaks for more collaboration within team31

Motivation BonusesIncentives on targetsHR planning The process that links the human resource needs of an organization to its strategic plan to ensure that staffing is sufficient, qualified, and competent enough to achieve the organization's objectives. HR planning is becoming a vital organizational element for maintaining a competitive advantage and reducing employee turnover

Recruitment Interviews and Selection

Induction

Training and development

Employee retention strategy IncentivesGood working environment Exit Interview Form is sent to the departed individual and then have one on one session with him/herConclusion Fastest growing mobile operator in PakistanCommitted to bring true mobile innovation2nd largest telecom operator in pakistanReach at its breakeven in just 2 yearsAcquired 3G licence

ReferencesQazi Imran Bashir (Assisstant manager sales and customer service)www.telenor.com.pk