ORGANIZATIONAL CULTURE

the theory

Agustinus Sitorus | Gemala Citra | Lulu Hanifah | Ratih Kismie

ORGANIZATION a group of people who coordinate activities who achieve individuals and collective goals. (Miller)

CULTURE knowledge, belief, art, law, morals, custom, and any other capabilities and habits acquired by man as a member of society. (Edward B. Tylor)

ORGANIZATIONAL CULTURE Robbins A system held by members - distinguishes the organization from other organizations Geertz - Pacanowsky & O’Donnel A spiderwebs as metaphor. Every spiderwebs are different from each other. How individuals in a organization creates their own webs and then construct their culture.

The Theory Understanding organizations through a cultural lens.

Focus on VALUES, ATTITUDES and BELIEFS of members.

Communication within organization

Communication serves a relationship function

Shockley-Zalabak, 2002

Communication serves an organization function Communication serves a change function

Organization has Culture

Culture is the organization THE TWO APPROACHES

Smircich, 1983

how individuals learn the culture & morph into the culture

operations of the organization organizational culture relates to

Deal & Kennedy

The integrated pattern of human behavior that

included thought speech, action, and artefacs

and depends on man capacities for learning

and transmitting knowledge to succeeding

generations.

Organizations become high performing

when they have a strong culture.

Deal & Kennedy

Values

Heroes

Rites & Ritual

Cultural & Network

Work hard-play hard

Tough-guy macho

Process

Bet-the-company

4 Organizational Culture 4 Culture’s Central Elements

Schein

The basic tacit assumptions about how the

world is and ought to be that a group of

people share and that determines their

perception, thoughts, feelings, and their overt

behavior.

Schein

ARTIFACTS

VALUES

BASIC ASSUMPTIONS

Artifacts

Architecture, Technology, Dress, Logos, Decision

Making Style, Communication Pattern, Rituals

Values

Strategy, Objectives, Philosophy, Leadership,

Vision, Mission

What is important.

Basic Assumptions

Perception, thoughts, feelings, beliefs.

What is the “right” way.

AGUSTINUS

Schein

GEMA’S STORY

Four Central of Elements

Organizational Culture

Artifacts Values Basic Assumptions

Values : tenant’s oriented, achiever of the year for employee, consistent training for employees. Heroes : the CEO, Tessa Hartono and Grace Katuari Rites & Rituals : orientation program to new employee, big lunch on payday. Cultural Network : jokes & gossip

Work hard – play hard Cubicles, no open windows, lays at Central of Jakarta, iconic building, owned building, semi formal business attire, casual Fridays, no Batik day, never use Titles as forms of address, using informal English as Communication Pattern.

To be the shopping landmark of Indonesia . Increasing traffic with several strategies such as: new open tenants, rebranding, promotion

Different basic assumption how fast a job/a task has to be done, is different because past experiences. Assumptions on creative department.

RATIH’S STORY

Four Central of Elements

Organizational Culture Artifacts Values Basic Assumptions

Values : CLEAN, Competitive, Confident, Customer Focus, Commercial, Capable (Called 6C) Heroes : the Board of Directors & Management Rites & Rituals : orientation program to new employee, small celebration on promotion, new employee, Ulang Tahun Dinas, Naik Haji, etc Cultural Network : weekly potluck, internal meeting, values day

Bet – The - Company Cubicles, no open windows, lays at Ring I location (lokasi/perkantoran pemerintahan), owned building, semi formal business attire, Batik Day on Friday, uniform on Monday and Thursday, Birokrasi,

Visi: Menjadi Perusahaan Energi Nasional Kelas Dunia. Misi: Menjalankan usaha minyak, gas, serta energi baru dan terbarukan secara terintegrasi, berdasarkan prinsip-prinsip komersial yang kuat.

AGUSTINUS’ STORY

Four Central of Elements

Organizational Culture

Artifacts Values Basic Assumptions

Values : perusahaan besar, karyawan “besar”. Heroes : Ronny (Field Employee) Rites & Rituals : Free for Friday. Cultural Network : jokes

Tough guy, Macho anggotanya berani mengambil risiko tinggi dan akan segera menerima umpan dari manajemen mengenai tindakannya. Menganggap konflik internal sesuatu yang wajar

Sebagian besar menggunakan negosisasi dan lobi proyek.

Toleransi, respek dan komitmen

Kaum professional di bidangnya.

LULU’S STORY

Four Central of Elements

Organizational Culture

Artifacts Values Basic Assumptions

Values : service-oriented, public transparency, impartiality Heroes : the Chief Justice Hamdan Zoelva Rites & Rituals : orientation program to new employee, achiever of the year for employee. Cultural Network : story, jokes , gossip

Process Culture Fenceless building, neo-classical architecture style, propped by 9 pillars, white shirt and black pants attire, batik uniform at Friday, title used in address by hierarchical level, using formal as Communication Pattern.

Constitutional Court as one of the modern judicial power and reliable. Building a culture of constitutionality of Indonesia and the constitution.

Each department dont take responsibility for other’s department mistake. Impartial and independent

CRITICS Consistency

• Different stories on different individuals.

• Could it be applied to the Generation Y?

THANKYOU!