ORGANIZATIONAL CULTURE IN RUSSIAORGANIZATIONAL CULTURE IN RUSSIA

Kozlov Nikita, IFF 2-2

MENUMENU::

New features. Key concepts and values. Working in Russia. Making appointments. Business dress code. Conversation. Structure and hierarchy in companies. Working relationships. First name or title? Gifts. Business practices in Russia. Gender aspects.

Meals and business etiquette. Some general features. Attitude towards foreign partners. Russian business etiquette (do's and

don'ts). Doing business in Russia? Yes, but

neither simple, nor easy.

NEW FEATURESNEW FEATURES::

Gone are the times when you could be screwed up at any corner, nowadays businesses strive for long-

term reputation and loyal customers. NOT TO BE MISTAKEN - TO BE ATTENTIVE

IN ANY COUNTRY!

RUSSIAN BUSINESS CULTURE – INFLUENCED BY DIVERSIFIED CULTURE

AND THE DESIRE TO STUDY!

KEY CONCEPTS AND VALUESKEY CONCEPTS AND VALUES::

Collectivism.

Egalitarianism.

Soul.

WORKING IN RUSSIA IN RUSSIA:: The Russians attitude to time means that a few

minutes delay on their part is of little importance. However, they will expect you to be punctual.

Faxes and emails are the best way to communicate in Russia, as the post can often be unreliable. It is customary before making a trip to Russia to inform the prospective company of your intended business proposals and objectives.

Paperwork and putting pen to paper is an essential part of all working practices in Russia. In general, they have little faith in unsigned documents.

MAKING APPOINTMENTS:MAKING APPOINTMENTS: Persistence and patience are essential. Once your appointment

is scheduled, do everything you can to avoid cancellation. Don't schedule your trip to Russia near the end of July or

during the month of August- this is the time of year many people take their vacations.

The Russian day begins early, but it can be difficult to foresee when all other daily activities will begin and end. Schedules are constantly subject to change, often at the last minute.

Allow plenty of time for each appointment. Business day is usually 9:00 am to 6:00 pm Monday through

Friday and some Saturday mornings.

BUSINESS DRESS CODEBUSINESS DRESS CODE::

Old Russian proverb-“one meet you depending on how you're dressed and say good bye depending on how wise you seem to be”.

Russian businesspeople pay a lot of attention to how they are dressed. Russian people in general probably spend more money from their family budget on clothing then any other nation in the world.

CONVERSATION.CONVERSATION. Visitors should try to speak in a calm, moderate, tone of

voice at all times. Your Russian colleagues will be delighted if you make

the effort to speak even a few sentences of their language. Russians are sometimes very careful about what they say,

speaking metaphorically, symbolically, and perhaps even cryptically.

Bringing up the subject of Russian culture and history is appreciated.

Compliments - with caution, they may cause a feeling of misplaced obligation. (admiring a decorative object, your hosts may insist that you take it).

STRUCTURE AND HIERARCHY INSTRUCTURE AND HIERARCHY IN COMPANIESCOMPANIES::

The hierarchical structure in Russian business practices means that the decision makers higher up have authority over their subordinates. However, the nature of the collective good often encourages a flexible and democratic work ethos.

Showing respect for seniority and recognizing the hierarchical structure is vital for establishing and maintaining strong business relationships.

WORKING RELATIONSHIPSWORKING RELATIONSHIPS::

• Personal and informal contact is a central part in doing business in Russia.

• Physical contact during business meetings (a simple hand on the arm or even embracing) is a positive sign. The notion of social space is close in Russia.

• In situations of conflict - to avoid taking an official stance and remember that Russians are 'people orientated' and will respond to a more personal approach.

FIRST NAME OR TITLE?FIRST NAME OR TITLE?

Very intimate friends or relations - refer to one another by the first name.

Ensure that you learn the titles of everyone you plan to encounter.

Russians have three names: the first name is a given name, the last name is the father's family name, the middle name is a version of the father's first name.

GIFTS:GIFTS: Russians take pleasure in giving and receiving

gifts . Russians spend a lot of money on gifts . Gifts for children are usually opened in private,

gifts for adults are generally opened in the presence of others.

Gifts are expected for social events, especially as “thank-you”.

Bringing a bouquet of flowers for women.

BUSINESSBUSINESS PRACTICES IN RUSSIAPRACTICES IN RUSSIA::

Business cards are essential. If possible, ensure that one side is printed in Russian and one side in English.

Presentations should be straightforward and comprehensible.

Although many principal concerns are discussed in an informal environment final negotiations will be conducted in the office.

Generally, when beginning a meeting, the head of the organization will open the discussion and introductions should then be made in order of importance.

GENDER ASPECTSGENDER ASPECTS::

Women usually do not hold high positions in the

Russian Business culture. There are more women in business education then in

business. Foreign businesswomen sometimes face adversity from

the male-dominated Russian business culture.

MEALS AND BUSINESS MEALS AND BUSINESS ETIQUETTEETIQUETTE::

The business breakfast is not a part of Russian business culture.

Business dining is getting more and more popular -is generally taken as a time for “sealing” a deal.

The center seats are reserved for the most senior officials.

Begin eating only after somebody says a toast. Toasting is a very important part of dining.

Russians use the continental style of holding utensils. If you're unsure of which utensil to use, start from the outside.

SOME GENERAL FEATURESSOME GENERAL FEATURES::

The handshake is common. Eye contact is very important, must be maintained

as long as the individual is addressing you. Smoking in public places is still a common

occurrence, although some restrictions are slowly imposed.

Wearing your coat and/or winter boots in theatres, office buildings, universities or similar public spaces is considered unacceptable.

ATTITUDE TOWARDS FOREIGN ATTITUDE TOWARDS FOREIGN PARTNERSPARTNERS::

The first meeting is usually just a formality-a time to assess the credibility of you and your company.

Russians can sometimes place a great deal of confidence in your professional competence and experience; very high expectations and demands.

Russian business people are open-minded to new ideas, especially from western business culture.

Russian negotiators could make minor concessions and ask for major ones in return.

RUSSIAN BUSINESS RUSSIAN BUSINESS ETIQUETTEETIQUETTE

(DO'S AND DON'TS) (DO'S AND DON'TS)!!

DO’SDO’S::• DO shake hands firmly when greeting and leaving your partners

and make direct eye contact. • DO partake in small talk that involves talk of family and personal

matters, before dealing with business. • DO make a gift that symbolizes the stature of your company,

preferably an item characteristic of your local area or one that displays the company logo.

• Knock before entering an office. • Close the door behind you, when leaving an office.• Supply beverages and snacks during business meetings. • Go out and have a drink with your counterparts, it is a good way to

break the ice. • Bring small gifts for the children of a home you visit.

DON'TSDON'TS::

• DON’T be afraid to show some emotion, the Russians won't.

• DON’T as the Russian proverb states 'hurry to reply', but 'hurry to listen'.

• DON’T praise or reward anyone in public as it may be viewed with suspicion or cause envy and jealousy. Remember the collective rules over the individual.

• DON’T wear lavish clothing or jewelry. • DON’T use a restaurant as a place for doing business--

it's for celebration.

DOING BUSINESS IN RUSSIA? DOING BUSINESS IN RUSSIA? YES, BUT NEITHER SIMPLE, YES, BUT NEITHER SIMPLE,

NOR EASY.NOR EASY.

• Fierce competition to gain control over rich resources.

• Selection of the Russian partner (especially in the region).

• Normally long-term projects worthy of development.

• Building trust with Russian staff is critical.• Special marketing strategy.