OEEMERGING CHALLENGES

OE• It’s the concept of how effective an

organization is in achieving the outcomes the organization intends to produce

INTRODUCTION

OE CHALLENGES

MANGING DIVERSITY

PROMOTING ETHICAL

BEHAVIOUR

TECHNOLOGY TRANSFORMATION

CHANGING DEMOGRAPHICS OF WORKFORCE

CHANGED EMPLOYEE

EXPECTATIONS

GLOBALISATION

Managing diversity

When diversity is made in cohesion with work businesses able to achieve:

• Access to a changing marketplace• Large scale business transformation• Superior customer service• Workforce empowerment• Total quality• Alliances with suppliers and customer• Continuous learning

Examples• Procter and gamble achieves 30-40% increase in

productivity• Motorola-high quality cellular phone• Ge power systems- cross funtional and multicultural

teams

Barriers to accepting diversity• Prejudice• Ethnocentrism• Stereotypes• Discrimination• Harassment• Sexual harassment• backlash

How to manage diversity?

• Increasing awareness• Increasing diversity skills• Cultural diversity• Gender diversity• Committing top management to diversity

Changing demographics of workforce• Dual career couple• Growing number of youth• Increase in white collar job and decrease in blue• Increase in working mothers

Changed employee expectations

• Employee doesn't demand for job security, remuneration etc, but empowerment, involvement, equality, challenging assignments, demand for training programs.

Globalization• Unfamiliar languages, laws, style, culture• Personal functions should have global standard• Should be proactive as well as flexible• Increase number of managers and professionals• Puts premium on certain skills• Management of careers becomes difficult

Technology transformation• Automation and IT• Leaner organizations• Wired organization• Virtual offices• Changing nature of management work

Promoting ethical behavior

ETHICAL DILEMMAS• Breaking privacy of employees• Downsizing • Whistle blowing• Employee remunerationMANAGING ETHICS• Code of ethics by top management• Ethics committees• Ethics hotline• Ethics training programs• Ethics and law

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