organizational parkour for seattle infocamp, 10/2013
DESCRIPTION
More on ways to practice our negotiation skills so our great UX designs will see the light of day. It proposes that UX Designers strengthen our cognitive flexibility, learn basic negotiation skills, and anticipate conflict and practice how to get through it.TRANSCRIPT
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Organizational Parkour The Negotiation Game
Joan Vermette Content Strategy Director Mad*Pow
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Welcome to Infocamp
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Welcome to Infocamp
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Welcome to Meaningcamp
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Welcome to Meaningcamp
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Welcome to PEOPLEcamp
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All of us do our work in ORGANIZATIONS
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ORGANIZATIONS can throw up
barriers
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Size Size of mission Amount of risk Accountability
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ORGANIZATIONS CULTURE
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Hierarchy Autonomy
Collaboration Work/life balance
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ORGANIZATIONS CULTURE
PERSONALITIES
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Skill bases work attitudes
optimism/pessimism competitiveness
preparedness
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ORGANIZATIONS CULTURE
PERSONALITIES KNOWLEDGE
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Info consumers Info creators Non-experts
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What is parkour?
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Georges Hébert “Être fort pour être utile.”
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What parkour looks like
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“Parkour is the attainment of
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“Parkour is the attainment of
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“Parkour is the attainment of human freedom through the built environment”
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“Built environment” = Organizations
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But it’s all okay…
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Because the difference between this…
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And this…
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I wouldn’t worry about it none. It was my own dream and they’re only in your
head…
Attitude
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Practice
You practice so you can invent. Discipline? No…
The joy of practicing leads you to the celebration of the creation
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Parkour artists learn three ways
Strength training Fundamentals Obstacle courses
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Parkour artists learn three ways
Strength training Fundamentals Obstacle courses
And so can we
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Strength Training for us
Observation
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Strength Training for us
Observation = mindfulness
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Strength Training for us
Empathy
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Strength Training for us
Empathy = poly-empathic
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St Sebastian, the patron saint of design thinking
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St Sebastian, the patron saint of design thinking
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St Sebastian, the patron saint of cognitive flexibility
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Cognitive flexibility: The mental ability to think about multiple concepts simultaneously.
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Cognitive flexibility: the Stroop Test
RED
GREEN
BLUE
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Fundamentals
Standard vaults, leaps, rolls…
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Fundamentals for us
NEGOTIATION
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Principled Negotiation
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Principled Negotiation § Separate the people from the problem
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Principled Negotiation § Separate the people from the problem § Focus on interests, not positions
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Principled Negotiation § Separate the people from the problem § Focus on interests, not positions § Invent multiple options looking for mutual gains before
deciding what to do
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Principled Negotiation § Separate the people from the problem § Focus on interests, not positions § Invent multiple options looking for mutual gains before
deciding what to do § Insist that the result be based on some objective standard
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Obstacle Courses
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A parkour park
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Obstacle Courses for Us
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Role Playing Game
1A Client Role
1B UX Role
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Story Game
The story of a project
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Project brief
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Project brief § Modifying content and adding a new mini-application to an
existing web property for a large company
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Client Statement
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Agency Statement
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Statement of Work § Upfront research, including
§ reviewing internal documents § stakeholder interviews § user interviews.
§ Design Studio workshop § Wireframe initial key screens § Detailed wireframes of all the flows
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The Cards § The script of the story is on a deck of
cards. Each card is a part of the story in the process of creating a deliverable.
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Anatomy of a game card
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The object: create deliverables § The object of the game is create
deliverables by playing cards in order.
§ Some of the cards the team needs
are in the clients’ hands, some are in the UX team’s hands.
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Timing and Game Play § The game is in three phases:
§ Discovery: Deliverables 1 – 4 § Research and Design Studio Workshop: Deliverables 5 - 8 § Design: Deliverables 9 - 10
§ Each phase takes 20 minutes, depending on the size of the teams.
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Want to PLAY?
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In summary § Conflict and communications issues are not the things
*interfering* with our jobs – understanding them IS our job
§ We can practice getting better at dealing with them, three ways: § Strengthen our core cognitive skills § Learn the fundamentals of negotiation § Recognize what issues continually arise in your work, and
prepare for them.
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Questions?