organizing engineering research papers(48)

8/8/2019 Organizing Engineering Research Papers(48)

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Organizing Engineering

Research Papers (48)

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(:)

Research objective ()

Methodology to achieve objective()

Anticipated results ()

Contribution to field ()


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( :)End-user satisfaction increasingly represents the focal pointof successfully implementing an information system. Incapable offulfilling user requirements independently, information systems requireindividuals to fully exploit their expertise before yielding organizationalbenefits. Factors influencing user satisfaction with information systemshave received considerable interest. Several studies have attributed

information system failures to psychological and organizational issues,rather than technological ones.

Among the various theoretical perspectives adopted toexplore this phenomenon include the technology acceptance model,theory of planned behavior, and information system success model.However, in contrast with previous findings, Auet al. (2008) found that

expectations regarding information system performance are notsignificantly related to user satisfaction. Additionally, Iivari (2005) foundthat quality of the end user perceived information only slightly impactssystem usage.


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( :) Despite the considerable amount of scholarly researchon end-user satisfaction in recent decades, available evidencecontradicts the expected relationships. Still, the role of self-efficacy inthe context of information system usage has seldom been addressed.Therefore, the role of self-efficacy in end-user satisfaction modelwarrants further study. According to social cognitive theory, end user

beliefs (referred to herein as self-efficacy) may influence their behaviorand perceived outcomes. This study examines the role of self-efficacyin how end-user satisfaction, its antecedents, and consequences arerelated.

The inability to increase end user satisfaction byelucidating the factors affecting the effects of antecedents of user

satisfaction and the consequences of end-user satisfaction makes itextremely difficult for managers before, during, and after aninformation system is implemented.


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(:) Based on the above, we should elucidate the role

of self-efficacy with respect to how end-user satisfaction, its

antecedents, and consequences are related.

To do so, the perceptual data for this studycan be gathered via a self-administered questionnaire.

Measurement and structural models can then be estimated

using Partial Least Squares (PLS). Next, the measurement

model in PLS can be evaluated in terms of internal

consistency, convergent validity, and discriminate validity.

Ultimately, validity of the structural model and hypotheses

can be (verified OR confirmed) by examining the path

coefficients.


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(:) As anticipated, end-user self-efficacysignificantly impacts how end-user satisfaction, itsantecedents, and consequences are related. While sheddinglight on end-user satisfaction research, results of this studycan significantly contributes to theoretical developments

related to end-user satisfaction by identifying the underlyingfactors that affect end-user satisfaction, and their relativeimpacts.

Our results can further demonstrate that lowself-efficacy, if not managed, lowers individual

productivity. Managers can thus motivate a high self-efficacyend-user to be the mentor of low self-efficacy end user.Furthermore, as a highly effective means of increasing self-efficacy, computer training can allow managers to increaseend-user self-efficacy by implementing training programs.


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( :) Most metropolitan taxi services not onlycomplement public transportation, but also function as avital part of urban travel. The Ministry of Transportation(MOT) of the Republic of China cites individual taxis,cooperative associations, and taxi trades as the three

business models in the Taiwan taxi industry.

Despite a recent focus on factors that mayinfluence whether passengers take a taxicab, exactly howthe taxi business model affects passenger behavioralintention remains unclear.


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( :) According to MOT statistics, taxi trades inTaiwan rose from an annual rate of 42% in 2005 to 44% in2007. Taiwan Taxi, a GPS-based taxi company, is a majortaxi trade in Taiwan has implemented a GPS-baseddispatching system from Singapore. In addition to

benefiting the taxi driver and taxi trade firms, GPStechnology also provides sense of security for passengers.

The inability to understand how a specifictaxi business model impacts passenger behavioralintention makes it impossible to determine not only how a

taxi business model affects perceived safety, but also howperceived risk mediates the relation between the taxibusiness model and the behavioral intention ofpassengers. These unresolved issues make it extremelydifficult for fleet line managers to draw up appropriate guide

lines in order to comply with consumer preferences.


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(:) Based on the above, we should elucidate exactly

how taxi business models and the behavioral intention of

passengers are related, as well as the mediatory effects of

passengers perceived risk elaborated.

To do so, a research design sample can

be drawn from MBA, EMBA, and IEMBA students.

Behavioral intention and perceived risk among passengers

can then be evaluated using existing scales. Next, a

factorial design can be implemented based on research

data accumulated. Additionally, accumulated data can be

analyzed using ANOVA of the multivariate technique.


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(:) As anticipated, analysis results can indicatethat passengers tend to view a GPS-based taxi fleet thesafest among other business models, because passengersperceive a GPS-based taxi fleet as most concerned withensuring their physical safety. As for managerial

implications of this study, among the variables that seniormanagement can incorporate to foster a sense of securityamong passengers include using the corporate web site topromote the concern for safety and security, specifying thesafety, service quality, and comfort in a taxicab, and

training taxi drivers to convey the company's vision andmission to the passengers.

Importantly, this study can provide a valuablereference for managers concerned with a comprehensiveview of what risks are involved, as well as their likely

consequences.


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organizing engineering research papers(48)

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