orientation basics

Connecting People ~ Saving Lives Community Blood Bank

Nebraska

B+

O+AB-

Orientation BasicsA+

Janelle Francis MSN, RN Education Director


Nebraska

Objectives

• Describe the orientation process.

• Indentify cGMPs to New Employees, current employees, supervisors and resource employees.


Nebraska

Purpose/Benefits of Orientation

Adjusts to new environment

Starts on the correct foot

Sets the expectations

Learns safety regulations


Nebraska

Two Main Parts

General Orientation

• 1-2 days• Full or half days• Organization Foundation• Introduction to Blood

Banking

Department Specific

• Technical specific• Job skill foundation


Nebraska

General Orientation


Nebraska

Presenters•Facilitates orientationEducator•Personnel forms & Policies, Insurance Plans & EnrollmentHR Director•Welcome, Mission, Vision, Strategic PlanCEO•Operational ProcessCOO•Retirement, Payroll- Time Card completionCFO/ Finance Director

•Safety: BBP, HazCom, Life SafetyQAO/ Safety Officer

•Intro to cGMPs, Form completion, FDA, AABB, etc.QA Department

•Activities of PR: Current campaigns, new employee’s rolePR •Computer Systems, Intranet, Outlook, Email Legal issuesIS


Nebraska

Introduction of Department Specifics in General Orientation

Department Trainer• Department specific

tour• Schedule for the

department specific training

• Hiring Director/Asst. Director to say hello and welcome


Nebraska

Department Specific Orientation


Nebraska

Department Specific TrainingBegins after the general orientation• Tour sites• Read SOPs• Job skill specifics• Mock trainings• Learn Computer System- BBCS• In the department:– Demonstrations Return Demonstrations– Reviews, quizzes, policies, etc.


Nebraska

Training for Specific Positions: Lab• Component Technicians– No formal training- OJT (on the job training)

• Testing Technologist– New graduate: Transition smoother– Experienced Technologist: Transition rougher

• Distribution Clerks– OJT– Sales

• Delivery Drivers– OJT


Nebraska

Training for Specific Positions: Donor Services

• Collection Tech/ Phlebotomist– Experienced: transition to bigger needle– New: train to use bigger needle

• Collection Nurse– Different “patient”

• Donor Registrar– People skills

• Donor Recruiter– People and Phone Skills

• Blood Drive Technicians– OJT


Nebraska

current Good

Manufacturing Practices


Nebraska

Two Employee Types

New

Never before worked in a FDA /AABB Regulated Organization

Learns for the first time

Current Employee

Has been working in the regulated facility

Review annually


Nebraska

Training Specifics

• Introduction– Intro at General Orientation– 3 hour initial training

• Annually– Constant reinforcement– Apply it everyone


Nebraska

Are cGMPs for Operations only?• Directors, Supervisors

– Different role

• Support or Resources Staff– PR– Blood Drive Recruitment– Finances– HR– Maintenance

• Operations-Lab, Collections– Donor Recruiters– Donor Registrars– Blood Drive Technicians– Collection Techs/ Nurses– Component Techs– Testing Technologists– Distribution Clerks/ Drivers


Nebraska

Build on a Foundation• Initial training– Never before heard of it– Or review

• Annually– Apply to specific areas– Resources to resources– Operations to Operations

• Respectful of their time to attend


Nebraska


Nebraska

ReferencesNorman, L.P. (2006) The Nurse Manager of Staff

Development. In L. Roussel (Ed..), with R. C. Swansburg and R.J. Swansburg. Management and Leadership for Nurse Administrators (pp. 469-482). Boston: Jones and Bartlett Publishers.

21 CFR 211.25

orientation basics

Education

specific positions

orientation process

formal training ojt

current employees

general orientation

department activities

main parts general orientation

new environment