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The master copy of this document is stored on the local Area Network. Any other copy, whether electronic or on paper, is an uncontrolled copy and must be deleted or destroyed when it has served its purpose.
Copyright in this work is vested in EDS and all information contained in this document is the sole property of EDS. This document must not be reproduced in whole or in part without written consent from EDS.
Osiris User Manual and
Help Guide
Order Submission, Inquiry and Return Information System
Osiris 2.1
Osiris Help
ii Version: V1.1
Revision/ Version
Date Change Description
V1.0 19 October 2004 Cristina Gayán Initial version.
V1.1 14 December 2004 Cristina Gayán P02, P03, Q02 and Q03 layouts are in Appendixes A, B, C and D
Reviewed by:
Organisation Name Version Date
GME Ludo Moens V1.0 19 October 2004
GME Ludo Moens V1.1 14 December 2004
Osiris Help
iii Version: V1.1
Contents
General Information ..............................................................1
Logging in............................................................................2
Getting started .....................................................................4
Working with the navigation menu bar ................................5
Working with a page menu ................................................5
Working with the submenu................................................5
Selecting an option...........................................................6
Order Entry..........................................................................7
Submenu options .............................................................9
Buttons ..........................................................................9
View Open Orders .................................................................10
Submenu options .............................................................11
Buttons ..........................................................................11
Update Order .......................................................................12
Update Order Header........................................................12
Submenu options .............................................................13
Update Order Line............................................................13
Submenu options .............................................................14
Delete Order Line.............................................................14
Delete Order ........................................................................16
Close Order..........................................................................18
Download Acknowledgements .................................................20
Upload Orders ......................................................................23
Browsing for the file .........................................................23
Uploading Orders .............................................................24
Stock Inquiry .......................................................................26
Order Inquiry .......................................................................28
Logging off...........................................................................31
Glossary ..............................................................................32
Getting more help .................................................................34
Appendix A: P02 Layout.........................................................35
Osiris Help
iv Version: V1.1
Appendix B: P03 Layout.........................................................38
Appendix C: Q02 Layout ........................................................40
Appendix D: Q03 Layout ........................................................42
Osiris Help
Version: V1.1
General Information This application will allow dealers and Authorized Repairers to enter GM parts orders and receive GM acknowledgments via the Internet.
Note: Any reference to “dealer” in this document implies Dealers and Authorized Repairers.
When the dealer enters and closes an order, it will be sent to the DDS system, which will refer the order to the appropriate GM warehouse or supplier. As soon as the DDS system receives acknowledgments from the suppliers or GM warehouses, it will send the information to the OSIRIS Web application. There the dealer will be able to see the acknowledgment information.
To enable the integration of this application with the dealer local system following functionalities are available:
υ Upload order information using a local file in a specific format (P02 or P03 depending on the dealer’s set-up)(this option eliminates double entry of the order data)
υ Download acknowledgments to the local system (in Q02 or Q03 format depending on the dealer’s set-up).
Osiris Help
Version: V1.1
Logging in 1. Double-click on the browser icon on your desktop.
2. Enter the Channel21 URL http://channel21.int.rit.gm.com (for access via VPN) or https://channel21.rit.gm.com (for access via internet) in the Address field and press enter.
υ The Channel21 login page is displayed, with the cursor in the user id field.
3. Enter your user id.
4. Press tab to go to the next field.
5. Enter your password.
6. Click the Enter button.
υ You are now on the Channel21 Home page.
7. Click the Parts link placed on the left side of the screen.
Osiris Help
Version: V1.1
υ You are now on the Parts Home page.
8. Click the Osiris link.
Osiris Help
Version: V1.1
Getting started All the pages in the application follow a similar template:
• A Navigation Menu Bar on top of the page
• Submenus (depending on the page the user is on)
• The Title of the page
• The Main content of the page. This can be :
o Either a menu page
o Or a working page
Osiris Help
Version: V1.1
Working with the navigation menu bar
The navigation menu bar shows general actions available for the user. Click the items in the menu to go to the Home page, to show the Help pages. Click Logout, if you want to disconnect from the application.
Working with a page menu
Click the items in the main menu to go to the Order Entry, Upload Orders, Order Update (view open orders), Download Acknowledgments, Order Inquiry and Stock Inquiry pages.
Working with the submenu
A Submenu appears on the working pages below the Navigation menu bar on the right. The content of this submenu depends on the page. It is a shortcut to allow quick access to functionalities related to the page. Click the items that appear in the submenu to go to the desired pages.
Osiris Help
Version: V1.1
Selecting an option
In some cases, you will have to choose between several options in a list box when completing a page.
You find a list box example on the Order Entry page:
To select an option in a list box (e.g. “Dealer Code”):
1. Click the arrow pointing down next to the field.
2. Click one of the options displayed in the list box.
Osiris Help
Version: V1.1
Order Entry Select the Order Entry option in the Main menu.
υ This takes you to the Order Entry Header page.
You have to fill in all the required data for the order header. First select the Dealer Code followed by the Order Number (this is a mandatory field). The rest of the fields have to be selected from a list (Order Type and Backorder Indicator). Finally press Add Order button.
If the Order Number field was left empty when the Add Order button is pressed, the system will show a message: “Mandatory field is missing: Order Number”. Otherwise, the system takes you to the Order Entry Lines page.
Note: The Order Number is converted by the system to upper case.
Osiris Help
Version: V1.1
You have to fill in all the required data for the order line:
• Part Number.
• Quantity with a numeric value greater than zero.
• Key Code mandatory if the ordered part is a key
Additional non-mandatory fields:
• Bin Remark
Once that all the required data have been filled, press Add Order Line button. Following error messages can appear if any of the mandatory fields is empty or incorrect:
• Mandatory field is missing: Part Number
• Mandatory field is missing: Quantity
• Expected integer value in field: Quantity
• Field Quantity should be greater than zero
If all the fields are correct the line is added to the order. You can continue adding new lines to the order.
Note: The system will not accept 2 orderlines with the same Part Number – Key Code combination. In case of such duplicate orderlines, the system will show following message: The order line already exists.
Note: Part Number and Key Code are converted to upper case.
Osiris Help
Version: V1.1
Submenu options
On the Order Entry Lines page, a submenu is displayed: View Details. Once the order is complete, you can see the details by clicking this link.
Buttons
See the Delete Order, Delete Order Line and Close Order sections.
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Version: V1.1
View Open Orders Select the Order Update option in the Main menu.
υ This takes you to the Order Update main page that shows all the open orders related to the user. Orders are sorted by Dealer Code and Order Number.
Note: Orders entered in the system through the upload functionality are not shown in this page because they are automatically closed after uploading.
Click an Order Number in the table.
υ This takes you to the Order Details page that shows the details (header and lines) of the selected order.
Osiris Help
Version: V1.1
Submenu options
In this case, only the Non-Closed Orders option appears. You can go to the overview of all the non-closed orders by clicking this link.
Buttons
See the Order Entry (for Add Lines), Delete Order and Close Order sections.
Osiris Help
Version: V1.1
Update Order Select the Order Update option in the Main menu.
υ This takes you to the Order Update main page that shows all the open orders related to the user. Orders are sorted by Dealer Code and Order Number.
Click an Order Number in the table.
υ This takes you to the Order Entry – View Details page showing the header and lines of the selected order.
Update Order Header
If you want to update the order header you have to click the Update Header button.
υ This takes you to the Order Entry – Update Header page.
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Version: V1.1
In this page, you are allowed to change Order Type and Backorder Indicator. The rest of the header information cannot be modified.
Once you updated the data, click the Save button to store the changes or any of the submenu buttons to return without saving the changes.
Submenu options
Following options are available in submenu:
• View Details: you can return to the details of the order by clicking in this link.
• Non-Closed Orders: takes you to the overview of all the open orders.
Update Order Line
To update an order line, click the Update link of the appropriate order line on the Order Detail Screen.
υ This takes you to the Order Entry - Update Line page that shows the details (header and lines) of the selected order
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Version: V1.1
On this page, you can change Quantity, Key Code and Bin Remark. The rest of the line information cannot be changed.
Once you updated the data, click the Save button to store the changes or any of the submenu buttons to return without saving the changes.
Following error messages can appear if any of the mandatory fields are empty or incorrect:
• Mandatory field is missing: Quantity
• Expected integer value in field: Quantity
• Field Quantity should be greater than zero
Submenu options
Following options are available in submenu:
• View Details: you can return to the details of the order by clicking in this link.
• Non-Closed Orders: takes you to the overview of all the open orders.
Delete Order Line
To delete an order line, click the Delete link of the appropriate order line on the Order Detail Screen. It will delete the line from the order. Before deleting the line, the application asks for confirmation showing the following message:
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Version: V1.1
If you click the OK button, the line will be deleted. If you click on Cancel, the order line remains unchanged.
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Version: V1.1
Delete Order There are two ways to delete an order, either when creating an order or, when an order has already been created, through the order update functionality.
1. When creating an order
(For details on how to create an order, see higher.) The order can only be deleted by clicking the Delete Order button on the Order Line Entry page.
2. Through the Order Update Functionality
(For details on how to update an order, see higher.) The order can only be deleted by clicking the Delete Order button on the ORDER ENTRY – View Details page.
Osiris Help
Version: V1.1
Before deleting the order and all its lines, the application asks for confirmation showing the following message:
If you click the OK button, the complete order with all the order lines will be deleted. If you click Cancel, the order remains unchanged.
Osiris Help
Version: V1.1
Close Order If you want to close an order and mark it as ready to be sent to DDS, you have to click the Close Order button. There are two ways to achieve this:
Either when creating an order.
Or when updating an order.
1. When creating an Order
Select the Order Entry option in the Main menu.
υ It takes you to the Order Entry Header page.
Fill in order header data and click Add Order button.
υ Order header is created and the system takes you to the Order Line Entry page where a button to close the order is available: Close Order.
2. When updating an Order
Select the Order Update option in the Main menu.
υ It takes you to the Order Update main page that shows all the open orders related to the user (depending on the user type: Super user, GM user, Main dealer user and Dealer user). Orders are sorted by Dealer Code and Order Number.
Click on an Order Number in the table.
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Version: V1.1
υ It takes you to the Order Details main page that shows the details (header and lines) of the selected order. It also presents the user with a Close Order button.
If you want to close an order and mark it as ready to be sent to DDS, you have to click the Close Order button. Before closing the order and all its lines, the application asks for confirmation showing the following message:
If you click OK button, order will be closed. If you click Cancel, nothing happens.
Note: If you close an order, it will no longer appear in the Non Closed Orders overview.
Osiris Help
Version: V1.1
Download Acknowledgements Select the Download Acknowledgements option in the Main menu.
υ This takes you to the Acknowledgement Download page. Here you can define the search criteria to select the acknowledgments that have to be downloaded.
After Selecting the Dealer Code from the drop down list, you can use the following search criteria:
• Select New All the acknowledgments for the selected dealer, that have not been downloaded previously, are downloaded in the format set up for the dealer (Q02 or Q03).
• Select All All the acknowledgments for the selected dealer are downloaded in the format set up for the dealer (Q02 or Q03).
• Select Order Number and New All the acknowledgments for the selected dealer and order number, that have not been downloaded previously, are downloaded in the format set up for the dealer (Q02 or Q03).
• Select Order Number and All selected All the acknowledgments for the selected dealer and order number are downloaded in the format set up for the dealer (Q02 or Q03).
• Select Order Number, Part Number and New All the acknowledgments for the selected dealer, order number and part number, that have not been downloaded previously, are downloaded in the format set up for the dealer (Q02 or Q03).
• Select Order Number, Part Number and All
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Version: V1.1
All the acknowledgments for the selected dealer, order number and part number are downloaded in the format set up for the dealer (Q02 or Q03).
When you click the Download button a dialog appears asking to open the file or to save it on the local system.
The format of the file (Q02/Q03) that is downloaded depends on the set-up of the dealer:
• Q02 layout (see Appendix C)
• Q03 layout (see Appendix D)
File name format will be
• For Q03 dealers: OPSSQQ03_yyyy-mm-dd_hh-mm-ss_ NNDDDDSSS.txt
• For Q02dealers: OPSSQQ02_yyyy-mm-dd_hh-mm-ss_ NNDDDDSSS.txt,
where: • yyyy-mm-dd is the date • hh-mm-ss is the time • NN is the NSC code • DDDD is the dealer code for the NSC • SSS is the ship to address
Time and date are determined by the server location, currently in Germany.
Osiris Help
Version: V1.1
Osiris Help
Version: V1.1
Upload Orders Select the Upload Orders option in the Main menu.
υ This takes you to the Order Upload page where you can define the file to be uploaded.
Browsing for the file
The user can select the file to upload in two ways:
υ By entering the complete path on the local system in the field Select an orders file to upload.
υ By clicking on the Browse button. In this case, an explorer window will appear where the user can navigate to select the file.
Osiris Help
Version: V1.1
File format should be P02 or P03 depending on the set-up of the dealer: • P02 format (see Appendix A)
• P03 format (see Appendix B)
Uploading Orders
When the user clicks the Upload Order File button, the file is processed. All the orders are checked before storing them in the database. If an error is detected in the header or in any of the lines, the order and none of its lines are stored in the database and an error message appears (detailing the line in error). Only orders that are completely correct are saved on the database.
These are the most common errors:
• File name/path specified is not correct.
• The file already exists on the server
• The file is empty.
• The header does not exist for line X
• The record length is invalid. Line: X -- Record: Y
• The record id is invalid. Line: X -- Record: Y
• The record type is invalid. Line: X -- Record: Y
• The dealer code is invalid. Line: X -- Record: Y
• The order number is invalid. Line: X -- Record: Y
• The order type is invalid. Line: X -- Record: Y
• The backorder indicator is invalid. Line: X -- Record: Y
• The nsc is invalid. Line: X -- Record: Y
• The full supply indicator is invalid. Line: X -- Record: Y
• The single supply indicator is invalid. Line: X -- Record: Y
• The part number is invalid. Line: X -- Record: Y
• The quantity is invalid. Line: X -- Record: Y
• The warranty indicator is invalid. Line: X -- Record: Y
• No lines for header. Line: X -- Record: Y
• User has no privileges for dealer. Line: X -- Record: Y
• The order already exists. Line: X -- Record: Y
• The order could not be created. Line: X -- Record: Y
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Version: V1.1
• The order line data does not match the header. Line: X -- Record: Y
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Version: V1.1
Stock Inquiry Select the Stock Inquiry option in the Main menu.
υ This takes you to the Stock Inquiry page where you can check the stock for a part.
If you select a Dealer Code and enter a Part Number (GM part number or catalogue number), information about the part is shown.
If the part doesn’t have supersessions, a table with the stock status in the different GME warehouses will be shown.
If the part has supersessions, a table with the part numbers and quantities that supersede the part will be shown.
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Version: V1.1
The user has to select the part that is replacing the original one and click it. A new page will pop up with its stock availability in the different GME warehouses.
Note: Stock availability at external suppliers will not be shown.
Osiris Help
Version: V1.1
Order Inquiry Select the Order Inquiry option in the Main menu.
υ This takes you to the Order Inquiry page where you can select the orders that you want to check.
After selecting the Dealer Code from the drop down list, you can use the following search criteria:
• Order Number
• Order Number / Part Number combination
When you click the Search button a table with all the orders meeting the search criteria will be shown.
Osiris Help
Version: V1.1
If you click an Order Number, a table with all the order lines for that order will be shown. The search bar is still shown on this page and you can perform new searches.
If you click a Part Number, a pop-up window shows the history of that line.
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Version: V1.1
All historical events of the order line are shown.
The original Order Inquiry screen remains available to facilitate selection of a new part number for the given dealer code and order number.
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Version: V1.1
Logging off If you click on Logout link in the menu, the application is closed.
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Version: V1.1
Glossary Backorder Indicator: indicates the action the dealer wants to have performed in case no stock is available for a requested part. Possible values are:
υ C: all the lines for the orders with backorder indicator C will be cancelled when there is no stock for the part requested.
υ B: all the lines for the orders with backorder indicator B will be backordered when there is no stock for the part requested.
Bin Remark: describes the bin where the part is stocked, or any kind of information that the dealer wants to transfer with the order line. The user can fill this field with an alphanumeric value up to eight positions
Dealer code: uniquely identifies a dealer and its NSC origin. This code has the following structure NNDDDDSSS, where:
NN is the NSC code
DDDD is the code for the dealer within the NSC
SSS is the code for the ship to address, which can be multiple for the same dealer.
Engineering Code: this is the code used by engineers to classify and group the parts.
Key code: it identifies a unique code for a key when the requested part is a key.
User has to fill this field with an alphanumeric value up to of eight positions. It is automatically converted to capital letters
Order number: contains the identifier specified by the dealer for the parts order request. If letters are used, they will be capitalized by the system. The acknowledgments and invoice lines generated will always be related to a dealer order number received from DDS.
Order Date: is the date the order was created date. Format: dd/mm/yyyy
Order type: indicates the urgency that the dealer would like to receive the part with.
P02 and P03 formats: these are the standard layouts for order transmissions. P02 is the old one but still used. P03 is new one.
P02 and P03 formats: these are the standard layouts for order transmissions. P03 is a newer and preferred version. P02 is currently still supported.
Part Number: identifies the part that is requested in the order line.
User has to fill this field with an alphanumeric value of up to twenty positions. It is automatically capitalized.
Osiris Help
Version: V1.1
Q02 and Q03 formats: these are the standard layouts for acknowledgments transmissions. Q03 is a newer and preferred version. Q02 is currently still supported.
Quantity: contains the amount of parts requested in the order line. User has to fill this field with a numeric value of up to six positions greater than zero.
Osiris Help
Version: V1.1
Getting more help If you need more help on how to use the Osiris application or you have a problem, please contact the Dealer Assistance Center.
Osiris Help
Version: V1.1
Appendix A: P02 Layout
Record Header Field Name Type Size Start Value Description
Record Identifier
CHAR 03 001 P02 Record type, fix value in all records
Record Type CHAR 02 004 01 Record type, header identifier
Customer Number
CHAR 09 006 Customer code referring to the customer address where material should be send.
The first 2 digits (NSC) indicates which NSC to be charged.
NSC_CODE CHAR 02 006 NSC Indicator
DEALER_CODE CHAR 04 008 Dealer code
Ship to Dealer CHAR 03 012 OLC code
Customer order number
CHAR 10 015 Order Number to identify the order
Shipment type CHAR 01 025 NSC Specific, general agreement about: I = Irmscher Rush J = Irmscher Stock
Date of Order NUM 06 026 Default is sysdate, format DDMMYY
Price Code NUM 02 032 Default is spaces
Discount Sign CHAR 01 034
Discount values NUM 05 035
Payment condition code
CHAR 01 040
Delivery terms code
CHAR 01 041
Splitting condition Code
CHAR 01 042
Backorder Surcharge
NUM 03 043
Warrant Number
CHAR 10 046
Contract Number
CHAR 08 056
NATO Number CHAR 06 064
Shipment Method
CHAR 01 070
Backorder indicator
CHAR 01 071
Order priority NUM 01 072
Pack Separately indicator
CHAR 01 073
Ship complete indicator
CHAR 01 074
Fixed Price indidator
CHAR 01 075
Number of records
NUM 04 076
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Version: V1.1
Unit Pack indicator
CHAR 01 080
Prod. Freeze override
CHAR 01 081
Abnormal qty override
CHAR 01 082
Order Hold override
CHAR 01 083
Demand Stats override
CHAR 01 084
Franchise check CHAR 01 085
NATO Pack Code CHAR 02 086
CC Date of Order
NUM 02 088
UN Currency code
CHAR 03 090
Supplier Code CHAR 16 093
ODIS Indicator CHAR 01 109
FILLER CHAR 13 110
Source Code CHAR 10 123
Record Detail Field Name Type Size Start Value Description
Record identifier CHAR 03 001 P02 Record type. Fixed value in all the records.
Record type CHAR 02 004 81 Tecord type, detail identifier
Customer Number
CHAR 09 006 Customer code referring to the customer address where material should be send.
The first 2 digits (NSC) indicates which NSC to be charged.
NSC_CODE CHAR 02 006 NSC Indicator
DEALER_CODE CHAR 04 008 Dealer code
Ship to Dealer CHAR 03 012 OLC code
Customer order number
CHAR 10 015 Order Number to identify the order
Ordered Product Number
CHAR 20 025 Ordered part number right justified. It can be a GM Service number, a Catalogue number of a Merchandising number.
Key Code CHAR 08 045 If the ordered part is a key coded part, this field contains the key code. Else it contains spaces.
Dealer Bin/remark
CHAR 12 053 If filled out, the information should be printed on any
shipment documents used (e.g. tags)
Quantity ordered
NUM 06 065
Special Price NUM 14 071
NATO Part number Prefix
CHAR 05 085
Filler CHAR 43 090
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Version: V1.1
Note that fields in red are not handled by DCS2 application; with export or send they are filled with spaces or zeroes.
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Appendix B: P03 Layout Record Header Field Name Type Size Start Value Description
Record Identifier
CHAR 03 001 P03 Record type, fix value in all records
Record Type CHAR 02 004 01 Record type, header identifier
Customer Number
CHAR 09 006 Customer code referring to the customer address where material should be send.
The first 2 digits (NSC) indicates which NSC to be charged.
NSC_CODE CHAR 02 006 NSC Indicator
DEALER_CODE CHAR 04 008 Dealer code
Ship to Dealer CHAR 03 012 OLC code
Branch/Filial CHAR 02 015 Branch / Filial code. This field only is required for AOAG, to be used for ack returns info.
Customer order number
CHAR 10 017 Order Number to identify the order
Order type CHAR 01 027 Possible values are: V = Vor R = Rush S = Stock N = Initial C = Campaigns <internal values are > D = Damaged T = Surplus K = Kit Build
Backorder indicator
CHAR 01 028 B/C Backorder indicator
Full Supply ind. CHAR 01 029 Y/N Full Supply indicator
Single Supply ind.
CHAR 01 030 Y/N Single supply indicator
Number of recs. NUM 04 031 Number of records
Version Number NUM 6 035
FILLER CHAR 92 041 SPACES
Record Detail Field Name Type Size Start Value Description
Record identifier CHAR 03 001 P03 Record type. Fixed value in all the records.
Record type CHAR 02 004 81 Record type, detail identifier
Customer Number
CHAR 09 006 Customer code referring to the customer address where material should be send.
The first 2 digits (NSC) indicates which NSC to be charged.
NSC_CODE CHAR 02 006 NSC Indicator
DEALER_CODE CHAR 04 008 Dealer code
Ship to Dealer CHAR 03 012 OLC code
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Branch/Filial CHAR 02 015 Branch / Filial code. This field only is required for AOAG, to be used for ack returns info.
Customer order number
CHAR 10 017 Order Number to identify the order
Ordered Product Number
CHAR 20 027 Ordered part number right justified. It can be a GM Service number, a Catalogue number of a Merchandising number.
Key Code CHAR 08 047 If the ordered part is a key coded part, this fiecontains the key code. Else it contains spaces.
Dealer Bin/remark
CHAR 12 055 If filled out, the information should be printed
shipment documents used (e.g. tags)
Quantity ordered
NUM 06 067
Warranty ind. CHAR 01 073 Y/N Warranty indicator
Version Number NUM 06 079
Filler CHAR 53 085 Spaces
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Appendix C: Q02 Layout
Item Description Default Type Field Length
1 Record Identifier Q02 AN 3
2 Record Index AN 1
3 Customer Number AN 9
. ( UN Country Code ) 2
. ( Dealer code ) 4
. ( Ship to Code ) 3
4 Dealer Order Number AN 10
5 OPO Number AN 7
6 Acknowledgement Type AN 1
7 Order Type AN 1
8 Quote / order AN 1
9 Number of items N 4
10 Item Number N 4
11 Sub-line item number N 2
12 Ordered part number AN 20
13 Key Code AN 8
14 Error Code AN 2
15 GM part no / supersession AN 12
16 Description AN 20
17 Quantity ordered N 6
18 Quantity processed to date N 6
19 Quantity this shipment N 6
20 Quantity back ordered N 6
21 Order status AN 1
22 Country of origin AN 4
23 Unit price (3 dec pos assumed) N 13
24 Discount code AN 1
25 Delivering warehouse AN 3
26 Processed date N 6
27 Quantity Cancelled N 6
28 Line Error Code (ECD) AN 3
29 Sort Record Indicator AN 1
30 Location Acknowledgement AN 2
31 Shipment Method AN 2
32 Filler AN 6
33 Container Number AN 10
31 Filler AN 13
Total Record Length 200
Osiris Help
Version: V1.1
Please note that Q2ECD is not DCS standard and is only used by DDS for NAO processing of input Q02 records from SAAB.
This field will not be on outgoing Q02 files from DDS to the host.
Osiris Help
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Appendix D: Q03 Layout
Item Description Default Type Field
Length
1 Record identifier Q03 AN 3
2 Record index A AN 1
3 Customer number AN 9
NSC code AN (2)
Dealer code AN (4)
Ship too code N (3)
4 Branch/filial code AN 2
5 Customer order number AN 10
6 Order type AN 1
7 Number of items on order N 4
8 GM Internal order number (OPO) AN 13
9 Item number (Order line nr) N 4
10 Number of superseding parts
Used if ordered part is superseded
N 2
11 Ordered part number AN 20
12 Key cut code AN 8
13 Error code AN 2
14 Reason code
Giving the reason of some error codes, e.g.
Why on hold, why cancelled.
AN 2
15 GM service number of ordered part or in case of supersessions, the superseding
number (either GM service, Catalogue
number or merchandising number and this in relation with the ordered part number)
AN 20
16 Part description in dealer’s language AN 20
17 Quantity originally ordered For superseding parts, this quantity is
Adapted to the superseding quantity
N 6
18 Quantity in relation to the error code i.e. allocated, back ordered, cancelled,
adapted to standard pack, back order
released, etc
N 6
19 Processed date (CCYYMMDD) N 8
20 Customer’s bin remark AN 12
21 Unit price used as basis for billing N 13 (10,3)
22 Discount code AN 1
23 Version number N 6
24 Filler AN 27
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Version: V1.1
NOTE: Item 11 “Ordered part number” may contain either GM Service number, Catalogue number or Merchandising number.
Error codes and related reason codes
At time of order entry
Error Code
Reason Code
Description
01 Part number unknown (not on DMT table)
02 No valid supplier (not on DDD table)
03 No valid franchise (no matching on franchise code part/customer)
04 Invalid order type (either unknown or not valid for thecustomer)
05 Supersession information( if supersession active for main supplier)
06 Part referred to a local supplier (i.e. a supplier not using an automatic interface to DDS)
07 Duplicate (existing) order number
08 Key code missing for key coded part
09 Key code entered for non key coded part
10 Order on loop hold
11 Order on credit hold
12 Order canceled by GM personnel
13 Unknown customer code for conversion to suppliers
14 Invalid ship too address code
15 Campaign order outside valid timeframe
16 Campaign order below minimum order value
17 Duplicate campaign order number
18 Order not eligible for campaign
19 Part not available in campaign table
20 Conditional supersession
21 Campaign order sequence mismatch
22 Campaign order parked
30 Order line moved to VOR tracking
31 Alternative part information from VOR tracking
Error codes 01,02,03,04,07,08,09,12,13,14,15,16,17,18,19,20 and 21 should cancel the order line.
Osiris Help
Version: V1.1
At time of allocation
Error Code
Reason Code
Description
50 Ordered quantity adjusted to standard selling packs (SAS action code AD)
51 Order line allocated (SAS action code "AC")
52 ER Quantity canceled due to Export restrictions
52 IS Quantity canceled due to Invalid shipment method
52 KI Quantity canceled due to No stock for Fill/Kill orderline
52 NL Quantity canceled due to No stock anymore for a NLS part
52 NS Quantity canceled due to No stock anymore for a part that is indicated to become a non stockstructure item
52 UB Quantity canceled due to Full supply order not fully supplied within the timing period
53 CH Quantity put on hold due to Customer put on financial hold
53 MX Quantity put on hold due to Maximum order quantity
53 IN Quantity put on hold due to Initial order type
53 MH Quantity put on hold due to Model Launch
55 Back order
56 Release of a back order (SAS action code "BR")
57 Back ordered quantity canceled (SAS action code "BC")
For any other reason than the ones mentioned below
57 01 Back ordered quantity canceled due to NLS
57 02 Back ordered quantity canceled due to cancellation of release
57 04 Back ordered quantity canceled due to wrong release information
57 05 Back ordered quantity canceled upon dealer’s request
57 06 Back order quantity canceled. Incorrectly ordered.
57 08 Back ordered quantity canceled due to conditional supersession
57 09 Back ordered quantity canceled. Dealer should refer to circular letter
57 11 Back order quantity canceled. Quantity does not match standard selling pack.
05 Supersession information due to SAS request
60 BU Backorder cancellation request rejected as the order line is not in DDS.
60 ND Backorder cancellation request rejected as the order line is not SAS related.
60 BQ Backorder cancellation request rejected as the requested quantity is greater than the stored one
At warehouse order processing
Error Code
Reason Code
Description
80 Picking discrepancy back ordered (SAS action code "DB")
81 Picking discrepancy canceled (SAS action code "DC").
82 Picking discrepancy further referred to an other DDS
Osiris Help
Version: V1.1
87 GM internal order (OPO) close
At final order closure
Error Code
Reason Code
Description
90 Closure of customer order