1. OSS DELIVERS FOR SABAH :Public Service AdministrativeRenewals Through OSS Dr. Mingu Hj. Jumaan Director Sabah State Computer Service Department (JPKNS) MALAYSIAN GOVERNMENT OPEN SOURCE SOFTWARE CONFERENCE PUTRAJAYA, MALAYSIA5 6 thNovember 2008

2.

Background

3. Public Service Administrative Renewals 4. Challenges 5. Critical Success Factors 6. Expectations on OSS Delivery 7. Conclusion OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 8. SABAH: THE LAND BELOWTHE WIND Sitting on the northernmost tip ofBorneo, the third largest island in the world 9. OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS

Sabah is one of the state in the Federation of Malaysia

10. Second largest state with the size of 74,000 km squares 11. Sabah State Public Service had started to undergo the process of transformation enabled by IT with the launching of Sabah.Net and EG in September 1997 12.

Transformational intent is to achieve the State Public Services' mission, that is :

A fully networked and functioning Electronic Government System.

State Public Service IT implementation had been guided by the State IT Master Plan with the vision and mission as follows:

Vision To achieve administrative renewal and bring the government closer to its citizens. Mission To facilitate the reinvention of government through the strategic deployment of information and multimedia technologies.OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 13.

Need to to enhance further the quality of State Public Service Delivery

14. Needs to adopt OSS to move forward

• • Considering Sabah capabilities and capacities

• Focus to State vision and mission on implementation of EG

15. Due to existing constraints; and

16. To align with theFederal initiative on OSS deliveryOSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 17.

Need to enhance further the quality of State Public Service Delivery

18. Needs to move forward to adopt OSS

• • Considering Sabah capabilities and capacities

• Focus to State vision and mission on implementation of EG

19. Due to existing constraints and follow suite theFederal initiative on OSS delivery

OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 20.

Need to undergo Public Service Administrative Renewals by focusing on :

Structure And Processes

21. People 22. Technology and Contents OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 23.

Restudy of the State Administrative System

24. Restructure and aligning the government departments/agencies 25. Identify, reengineer and transform existing business processes that need to be automated 26. Identify processes where OSS can deliverOSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 27. Focus On People

Bridging the digital divide

Equal access by all

28. Awareness programs 29. Skills enhancement

Friendly and humane interface

Towards simplicity

Clients' need vs technical requirement

30. Masters vs Salves of technologies OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 31. Initiatives On People

Awareness Seminars (OSCC MAMPU)

• Attended by at least 200 IT personnel and Senior Staff

32. Gained interest and commitment of senior officers

ICT seminars and RoadShows

• Latest Seminar 31 stOct - 2 ndNovember

OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 33. 34. 35. OSS ROADSHOW KENINGAU KOTA MARUDU KOTA KINABALU 36. Initiatives On People

IT Training to IT Personnel

To be Trainers in Sabah

37. Specialized in

System Softwares

38. Application Softwares and 39. Office Softwares

Training to the State Civil Servants

Development Tools

40. Open OfficeOSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 41. OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS FOCUS ON TECHNOLOGY & CONTENT Bring services to the people, not people to the services Make services available anytime, anywhere, and to anyone Share Information and knowledge widely Be Transparent One Government One Access Point 42.

System and Web Developments

Firewall used in State Data Center

43. On-line portal for the 5 thBIMPEAGA (Orchid Congress and Conference) 44. E-Mail Tracking System (GATS-Tani) 45. KSIT-KPIM Webcal Application System. 46. Mileage Allowance Claim 47. Jabber Instant Message Network Protocol OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS Technology & Contents Implementation 48.

Replacement of unlicenced softwares in existing computers

49. Training and Seminars in Year 2008 alone

5 seminars carried out

50. Participants more than 600 51. Trainings :

By October : about 320 participants trained

52. Conducted all over the state 53. 9 more courses to be implemented in 4 branches by Dis 2008 OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS Achievement on OSS Implementation 54.

Information About OSS Relayed to the Public

• Newspapers

55. E-Desa training the publics to use OSS

• Target : the public, NGO's

OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 56.

Awareness Team NABALUX The Sabah Government Open Source Drivers

57. Web Development Using Open Source Applications eg, Mysql, Apache, and PHP 58. OpenOffice installation and usage 59. Results Shown in Analysis Carried Out (May 2008) to respond to Questionnaires by OSCC :OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS Achievement on OSS Implementation 60. 61. 62. Perceived Benefits of OSS 63.

Usage Of OSS

• File Transfer Protocol(FTP) server using RedHatv7.1 OS

64. Domain Name Server (DNS) serverusing RedHatv7.2 OS and BINDS

65. Fedora Core 3 as Workstations and Servers OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS Achievement on OSS Implementation 66.

InachievingPS Administrative renewals, challenges faced are

To change the people's mindset

To change from usingProprietarysoftwares to OSS

Budget 67. Lack of skilled and professional support 68. Compatibility of OSS with hardwares 69. Cyber Security threat

Depends on the level ofexpert ismof our people

OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 70.

Commitment of Top Management and Personnel

71. Availability of CIO group as catalyst 72. More IT Training for Staff of Public Service 73. Availability and Reliability of EG content 74. Smart partnership and collaboration with Federal Agencies (Training, guidance, references etc) OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 75.

Expectations

To be independent from proprietary software applications

76. To ensure availability of acquired/self experts 77. To reduce digital divide 78. To reduce/save cost OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 79.

Expectations

To be f ully specialized professional Open Source web development team

• ToImplement full network capabilities(from Domain Controllers(DC), LDAP Directory Services, DNS, etc.) Using non-proprietary software

• Self - reliance

OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 80.

Expectations

• To be able to Use Non-proprietary software to secure networks

• • Anti-Virus applications, Firewalls

• To Help the public sector to be aware and to open their minds to alternative software

OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 81.

IT does not transform Public Service andthe Public Service cannot be transformed without IT

82. IT as enabler of the transformation 83. Importance of IT make the renewal process happened 84. Boosted by the introduction of OSS 85. Need to manage OSS to bring full potential to the government OSS DELIVERS FOR SABAH: Public Service Administrative RenewalsThrough OSS 86. THANK YOU