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As shown in the above screen, select the Language, Component and Priority of the message.

By default English language will be selected. If you would like to change, you can do the same by selecting from the dropdown.

Afterwards, the relevant component of the SAP system for which you would like to report needs to be selected. A click on component button, opens up screen as below from which component of the SAP system can be selected. Please note this is very important to raise a ticket in correct component for faster resolution of issue. Otherwise, it delays because an SAP consultant will have to go through the issue and he has to in turn forward this message to correct component(In other words, to correct team – As each component will be supported by a separate expert team)

Next, priority of the message to be selected.

There are 4 types of priorities

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Depending on the priority of the issue this is to be selected. SAP responds to you based on the priority selected.

In case you have selected very high priority to create an Oss message, you will need to provide some extra details to SAP like Business Impact, Revenue Loss, Number of users impacted etc. In these cases, an SAP consultant will call you within 15mins to understand the issue and lowers the priority if it does not suit to Very high priority call. If they consider it as very high priority call, they start working on the issue immediately, requesting further details in case of any required.

Hence, Please note, In case you are selecting very high priority, please make sure you have valid business reason for the same like production system is down and lots of users are unable to work and huge amount of revenue loss to the company.

Next as shown in below screen enter problem details like short text (subject of the issue) and long text (description of the issue)

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