ORGANISATIONAL STUDY TRAINING AT

BHARAT SANCHAR NIGAM LIMITEDSubmitted by:Niraj Dasani

Industry Profile Indian telecom sector is more than 165 years old. Telecommunications was first introduced in India in 1851

when the first operational land lines were laid by the government near Kolkata (then Calcutta), although telephone services were formally introduced in India much later in 1881.

Today India has the worlds second-largest mobile phone users with over 903 million as of January 2016. The industry is expected to reach a size of 344,921 Crores (US$ 68.81 billion) by 2017 at a growth rate of over 26 percent, and generate employment opportunities for about 10 million people during the same period.

Company Profile Bharat Sanchar Nigam Ltd. was incorporated on

15th September 2000. It is World's 7th largest Telecommunications

Company providing comprehensive range of telecom services in India: Wire line, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services etc.

Within a span of five years it has become one of the largest public sector units in India.

Vision, Mission & Objectives

Vision:1. Be the leading telecom service provider in India with global presence.2. Create a customer focused organization with excellence in customer care, sales and marketing. Mission:1. Generating value for all stakeholders - employees,

shareholders, vendors & business associates2. Maximizing return on existing assets with sustained

focus on profitability3. Becoming the most trusted, preferred and admired

telecom brand4. To explore International markets for Global presence

Objectives To be the Leading Telecom Services provider by

achieving higher rate of growth so as to become a profitable enterprise.

To provide quality and reliable fixed telecom service to our customer and thereby increase customers confidence.

To provide customer friendly mobile telephone service of high quality and play a leading role as GSM operator in its area of operation.

Strategy for: Rightsizing the manpower Providing greater customer satisfaction

Department Organisation Structure

Organisation StructureCorporate structure of BSNL Board consists of CMD & Five full time Directors, Human Resource Development (HRD), Planning & New Services, Productions & Operations, Finance and Commercial & Marketing, who manages the entire gamut of BSNL operations. There are five other Directors in the full Board of BSNL.

CMD (Chairman & Managing Director) – Shri Anupam ShrivastavaDirector – Consumer Fixed Access (CFA) – Shri.N.K.GuptaDirector (Finance) & (HRD) – Smt. Sujata RayDirector (Enterprise)- Shri N.K. MehtaDirector (CM) – Shri R.K. MittalGovernment Director – Shri N. Sivasailam

Assets of Company

Bharat Sanchar Nigam Limited has got net fixed assets valuing more than Rs. 71,333 Crore , which are in the form of Tangible Assets (Land, Buildings Cables, Apparatus & Plants etc.), Intangible Assets and Capital Work in Progress as on 31.03.2012

SWOT Analysis

SWOT

Transparency in billing. Highly qualified and experienced technical/managerial staff.

STRENGTH WEAKNESS

Centralized decision-making system which brings about procedural delays.

OPPORTUNITIES

Market growing at approx customers per month. Untouched international market.

THREATS

Number of operators increasing per circle. Hence, more competition from private operators. 

System Of Accounting Followed

Accounting system is as follows: Financial Accounting

General Ledger Account Receivable Account Payable Fixed Asset A/C Journal Entries Bank Reconciliation

Statutory & Regulatory Value Added Tax Analysis & Report TDS & Service Tax Excise

Enterprise Controlling Executive Information System Business Planning & Budgeting Profit Centre Accounting

Revenue of the Firm

OBSERVATIONS, SUGGESTIONS & CONCLUSION

MAJOR FINDINGS  The employees are happy & satisfied with the benefits provided by BSNL. Some of the employees are bored & dissatisfied by doing the repeated work. Most of the employees thinks that they are rewarded based on the

productivity. The employees provides their opinion & suggestions. The employees are very much satisfied with the training given to them. The fixed scheduled meeting held by the Manager helps the employees to

speak out their problems. Most employees are very loyal to the company.

SUGGESTIONS  Employees feel that the given time to complete a specific work is not

sufficient. It creates increased workload. New employees & trainees should be given adequate time to learn.

Provide canteen at subsidised rate for the employees. HR Department should take necessary steps & provide recreational facilities Manager is required to sit with the workers & team to figure out the problems &

requirements of the employees to restrict the future problems. A Thank giving note with the salary slips of employees will motivate the employees.

CONCLUSIONThe Conclusion which I have derived from this study is as follows: 

Operational Efficiency The services provided by the BSNL are of best quality & at reasonable cost. The company is benchmark service provider in India. Huge chunk of the profits is kept as reserve & surplus. The workers are committed to their work duty. The firm’s commitment towards quality is worth appreciating.

  The name of the company is recognized by people because of the continuous improvement of its performance. The overall performance of the company is above average.

Contd.

Thank You