otc critical process maps
DESCRIPTION
otcTRANSCRIPT
-
Order To Cash - Level 1 O
rde
r T
o C
ash
Maintain Customers
1.1
Maintain Pricing
Information
1.2
Maintain
Inventory
1.3
Manage
Orders
1.4
Manage
Invoices
1.5
Manage General
Ledger
1.6
NCSA ERP
Page 1 of 8Last updated: 4/25/20131 OTC
-
Maintain Customers - Level 1.1 M
ain
tain
Cu
sto
me
rs
Create
Customer
1.1.1
Modify
Customer
1.1.2
Inactivate
Customer
1.1.3
NCSA ERP
Page 2 of 8Last updated: 4/25/20131.1 Maintain Customers
-
Manage Orders - Level 1.4 M
an
ag
e O
rde
rs
Process Orders
1.4.1
Process Returns
1.4.2
NCSA ERP
Page 3 of 8Last updated: 4/25/20131.4 Manage Orders
-
Manage Invoices - Level 1.5 M
an
ag
e In
vo
ice
s
Manage AR
1.5.1
Analyze Receivables
1.5.2
NCSA ERP
Page 4 of 8Last updated: 4/25/20131.5 Manage Invoices
-
Create Customers - Level 1.1.1 C
usto
me
rR
eta
il C
us
tom
er
(Sa
les)
No
n-R
eta
il C
us
tom
er
(SS
&P
; C
on
su
me
r P
rod
ucts
; D
igita
l S
ale
s; B
2B
; F
rag
Do
lls)
Cre
dit a
nd
Co
llectio
ns
Sa
les O
pe
ratio
ns
ED
I T
ea
m
Start
Initial Contact with
the Customer
Send Credit
Application to
the Customer
Sales Director
ApprovalY
Fill out and Return the
Credit Application/
Credit Information
Perform Credit
CheckCredit Check
Notify Sales and
Explain Reason
Setup Bill to
Customer in
PeopleSoft
Rejected
End
Notify Sales and
Sales Operations
Receive Credit
Application/ Credit
Information Form
Request Credit
Check (Coface)
Create
CUSTLOAD.csv
file
Run Customer
Upload process
Run
U_OM_CUSTIN_ERRORS
query
Errors
Correct Errors
Manually Update
Hierarchy Setup
Y
N
End
Sales Dir. agrees
with the Customer
for CIA
Y
President
Approval
Request Credit
InformationY
Over 20K
Credit LimitY
Approved
N
Notify EDI TeamEDI Customer
NY
Create the EDI
mappingEnd
Manager
Approval
Customer Type
Retail
Non-Retail EndN
N
Y
N
N
NCSA ERP
Page 5 of 8Last updated: 4/25/20131.1.1 Create Customers
http://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=0ef2bf72-7e12-4940-a840-8fdff6d51a0f&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=43cac4b4-3037-412f-855d-6449d2590969&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=b2c99cbc-ba4c-4143-8bda-c5a6131e3e61&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=5b729d19-9cc2-498c-bc51-4bca2d1f9bde&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=4a53faf2-ee26-4061-9535-9e4b1ff95a91&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=68cb2ddc-7109-4cfe-9418-3875083c56e2&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=006da2fa-71ae-4e3f-a72f-6f3dacf31c35&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=67fd8c4b-95cd-4ecc-8e73-3072c94fba44&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=5cbf24bd-c117-49ab-a873-d706448071b6&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=04712b87-4d5a-432c-b415-5e2f22dc3496&Path=data -
Process Orders - Level 1.4.1C
usto
me
rS
I S
terlin
g In
teg
rato
r (E
DI)
Sa
les O
pe
ratio
ns
Wa
reh
ou
se
Cre
dit a
nd
Co
llectio
ns
Inve
nto
ryG
en
era
l
Le
dg
er
Start
PO Type
ManualEmail Customer
PO form
EDI Customer
PO fileElectronic
EDI 850IN
Transaction
Processing
PeopleSoft
850IN Staging
Tables
SI Summary PO
Report
Acknowledge
Order via Email
Run PS 850IN US
Process
Validate POEnter Manual
Sales Order in PS
EC Status
Run
U_OM_850_EC_TABLES
query
Correct EC
Staging Errors
Run the 850IN
Exception Report
Errors
Complete Errors
Run Order Status Report
Y
N
Error type
Order (Lines)
Canceled by the
system
Confirm Order
(Lines)
Cancellation on
Customer side
Mass Order
Changes
E/L (error/
line error)
Confirm Order
Changes have
been executed on
Customer side
Orders on Hold Y
Run Order Hold
Release ProcessN
Run Batch
Allocations
Process
Verify Inventory/
Review Orders using Allocation
Workbench
Drop Orders using
Allocation
Workbench
Run 940 Outbound
Process
Run
U_IN_940_ERRORS
query
OM Team imports
orders into the
ERP system
Pick Plan is
released by OM
Team
Data Center prints
shipping labels
Data Center prints
packing slips and
attach them with
the shipping labels
Packing Slip
needed
Labels are given to
the picking Team
Lead
Y
N
Labels are collated
by Team Leads
and assigned to
pickers by pick
zone and
equipment type
Picker scans label
which directs them
to the location to
pick from
Correct
Product
Picker reports
wrong item to
Team Lead to
resolve (picker
must verify other
product in that
location)
Picker picks item,
applies label and
confirm pick and
goes to pick the
next item
N
Y
Team Lead
researches the
mislocation
Pickers put the
items to assigned
Drop Zone
Staging/Floor
Spots
QC performs
random audit
QC notifies picking
and QC Team
Lead for
investigation and
resolution
Shipping Dock
people confirm the
Order
PassProduct is given to
transportationProduct Ships
Run
U_IN_945_STAGE
query
Inbound 856
(ASN) Advanced
Shipping Notice
EDI 945IN
Transaction
Processing
PeopleSoft
945IN Staging
Tables
940OUT CSV file
generated EDI 940OUT
Processing
Process Inbound
945 Shipment
Confirmation
Run
U_IN_945_ERRORS
query
Run Order
Release Process
Run OM Billing
Process
Run Order Close
Process
Fail
Passing through SI
Approve Inventory
Demand
In exceptional situations
945 ErrorsY
940 ErrorsCorrect Errors
Y
(multiple BUs
on the order)
N
Manage Invoices
End
Manage General
Ledger
Correct and
Create new Order
Price and/or
Pack Rule
Violations
W
(warning)
Y
N
Pre-Allocation
exists
Release Pre-
Allocation
Y
N
Large Number
of Order LInes
Y
Manually Allocate
Lines
N
Order (Lines)
Canceled
manually
N
Run
U_OM_850IN_STAGE_TBLS
queryCAN or US
US
Run PS 850IN
CAN Process
CAN
Consignment?
Process Inbound
945 Consignment
Shipment
Confirmation
YES
Process Auto-
Putaway
NO
NCSA ERP
Page 6 of 8Last updated: 4/25/20131.4.1 Process Orders
http://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=20492247-1518-46e0-9e78-77d226ea455c&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=ce5f8c2d-88b8-425f-b1aa-6998c2c1ee17&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=6c165b3c-d49e-4253-84a7-7c95f256323c&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=7bfd7585-6f1a-4001-b6eb-000337ff4e05&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=4735f126-8197-4ed9-a23f-41b90bd80f89&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=4931e0a3-15ab-4bb9-858b-bb317e0635f1&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=87588901-51f6-4931-9628-9749f47859f1&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=3872b260-0a83-473c-a2fa-279e69bd9fb4&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=989c4665-f94b-4b37-87da-50b7563f8954&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=51dcd967-1ce7-4710-8b00-99c23eae0f42&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=7c936ddf-1138-4937-bd15-68cc819b4068&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=7c916fb0-d271-4daa-8ad2-07627a1fc826&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=feb7fc9e-a80b-4ae8-8ef8-afaed25728ca&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=0b1a021b-2d4f-4a76-87f5-263c5d5eec99&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=954bcad2-889d-41f0-a9e6-1a150f8af267&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=954bcad2-889d-41f0-a9e6-1a150f8af267&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=7e000cd5-a5cb-427b-a412-e70be0520f05&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=58a7fa71-e161-4dd7-9dad-4c7a37fde351&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=26e5cc23-1236-4323-8dd0-4722da5ac11c&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=840e462b-c10f-40b5-a652-715aa92c3130&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=560663b9-c586-40fe-a2a3-ca0e69fdb9b2&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=da4d19f6-f6ab-4435-b476-9e94d34f50ed&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=a282d04d-2fb2-46c6-af29-435abab6d996&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=9701288a-e1dc-4430-a85b-149cd689347a&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=b087ea1e-add1-4f66-b7d5-f013288c059c&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=c599b395-82c3-4c44-a216-f10a25b759ef&Path=dataOTC Critical Process Maps.vsd#1.5 Manage Invoiceshttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=cf654179-6b2f-48f3-a288-ee1d6716be18&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=fdd26a5a-3eec-4dec-9ada-48c11fbea84a&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=affb6be0-c6da-4462-93f0-875a20803bbf&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=d6673a3a-137b-494f-912d-96b3d43c78d5&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=a465c81a-79da-4b86-901e-e61418d9560c&Path=data -
Process Returns - Level 1.4.2C
usto
me
rS
ale
s O
pe
ratio
ns
Inve
nto
ry T
ea
mW
are
ho
use
Acco
un
ts
Re
ce
iva
ble
s
Contact
UbiSoft for
Return
Review
Customer
Request
Approve
Return
Inform the
Customer End
Start
N
Create RMA in
PeopleSoft
Y
Process EDI 180OUT
Send RMA details to
Warehouse
Inform
Inventory
Team
Send
Confirmation to
the Customer
along with the
RMA number
Return
Product(s) to
the Warehouse
Receive RMA
Details
EDI Transmission
Receive
Product(s)
Verify
Information
Capture
ProductsQC Control
Sort by
Disposition
Confirm
Receipt
Scrap
Liquidate
Good
Rework
Destroy
Rebuild
Scrap from
USIN3 BU in PS
Transfer from
Returns to the
FG location in
PS
Within
Tolerance
Review RMA in PSN
Process RMA CM
Interface in PSY
Process 861IN
RMA Receipts in
PS
EDI Transmission
Process Billing
Interface
Finalize and
Print CM
Offset
Deduction/
Invoice
End
Investigate
Overage
Approve
Overage
Update
RMA in
PeopleSoft
Y
Communicate
Rejected Items
to Inventory
team, the
Customer and
AR team
N
Send RMA
number to
Sales Ops
Send weekly
report to
UbiSoft
End
Check RMA in
PS for Order
number
Check the
Invoice based
on Order
number
Bounce
Back RMA
N
Y
Bounce Back
RMA
N
Y
Bounce
Back RMA
N
Send RMA
number to
Sales Ops and
AR teams
Y
NCSA ERP
Page 7 of 8Last updated: 4/25/20131.4.2 Process Returns
http://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=aac1ce9b-1220-4422-95c9-632862a4e1d2&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=e822e5cd-ebfb-498c-b8ec-d96d151edfa3&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=f7e6113a-ebcd-42d7-aa92-8a3e7f525b97&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=08408d4d-e235-402f-88c0-7537272442f4&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=af64eef6-8b6a-4b51-8d21-8bada212030c&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=d178f6c8-0ad3-4f0c-8966-d26e74478659&Path=data -
Manage Accounts Receivables - Level 1.5.1
Cre
dit a
nd
Co
llectio
ns
(Bill
ing
)
Ge
ne
ral
Le
dg
er
Cre
dit a
nd
Co
llectio
ns
(Ca
sh
Ap
plic
atio
n)
Cre
dit a
nd
Co
llectio
ns
(M
ain
ten
an
ce)
ED
IC
usto
me
r
Process Billing
Interface
Finalize and Print
Start Bill Source
Create Manual Bill
Order Management
(Process OM_BILL)
Process Online
Store Sales
Process Zellers 820
Process Credit/
Debit Memo
Manual Bill
Payment Type
Online Payment
Entry
Upload Payment
Detail from Excel
Create the Deposit
Create and Save
the Payment CSV
file
Run Payment
Upload
Run Payment
Interface
Check the Deposit
ID
Create Payment
Worksheet
Create Payment
Worksheet
Run the
ARUPDATE
process
Maintenance
Type
Manual
Maintenance
Upload
Maintenance
Worksheet from
Excel
Automatic
Maintenance
Identify Offset
Items
Link Debit Item
with Credit Item
Create and Save
the Offset CSV file
Run Payment
Upload
Run Payment
Interface
Check the Deposit
ID
Create Payment
Worksheet for
Maintenance
Run the
ARUPDATE
process
Run Auto-Match
process
Run the Actual
Matches Report
Create
Maintenance
Worksheet
Run 810OUT
Process
Process 810OUT
Transactions
810OUT CSV file
generated
Process Invoice
Creation
Process Invoice
Payment/
Deductions
Run Journal
GeneratorEnd
Invoice Type
Send the PDF file
Run the
ARUPDATE
process
Process RMA (US)
Process RMA
(CAN)
PRT
EDI
NCSA ERP
Page 8 of 8Last updated: 4/25/20131.5.1 Manage AR
http://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=af64eef6-8b6a-4b51-8d21-8bada212030c&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=d178f6c8-0ad3-4f0c-8966-d26e74478659&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=9992109e-2a4e-4567-8326-433cd0772c7a&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=9701288a-e1dc-4430-a85b-149cd689347a&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=cfad02d2-1d6e-4f26-aee7-454003b3bdd8&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=85bad5aa-12da-4cc7-93f9-4d3a1253c0fd&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=8c988ece-f89e-4a33-93b9-9159df376f6e&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=ac43bf12-a6af-4990-a928-d6dcb483a900&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=a1ef0b64-4de6-4c2c-a71b-c94a4802d71a&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=8a397d46-4a0f-4ac8-a4f8-72d5b1e781f5&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=433ea2dc-5439-42f2-b8f7-6f820f3a2244&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=b04afbc8-b89a-4057-9143-b94f6a7ecece&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=c6b88f2e-e7b3-45df-8bed-eb87d7ea8af1&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=648eb59f-1321-4f5e-8c8d-dfb0ff8bb072&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=75a4b771-e185-4bc4-8dc6-8ce5e0c195ec&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=d9548fa7-7ca2-4fb1-b785-b6917b1b6a15&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=1eb0ac3f-174c-47dc-a8ba-a40d97e7e1bf&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=93cf49bc-64ac-4831-8f28-b8b782122570&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=e9ceb80d-d174-4dfa-b0bb-71d55f4fefd9&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=a444bb82-7925-4b06-83df-45a5a5d361fc&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=76936733-ed01-4d0f-b95b-7734eabcfdb8&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=a444bb82-7925-4b06-83df-45a5a5d361fc&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=f418b468-0860-4201-bdb4-2ee0333d072f&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=c6b88f2e-e7b3-45df-8bed-eb87d7ea8af1&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=648eb59f-1321-4f5e-8c8d-dfb0ff8bb072&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=75a4b771-e185-4bc4-8dc6-8ce5e0c195ec&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=1eb0ac3f-174c-47dc-a8ba-a40d97e7e1bf&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=ad70f9fe-26f7-47f6-a608-b39498a361fc&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=d2528569-58a6-420c-9467-d7b926953b06&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=aac980b0-9dbd-4d2f-b2fc-05b34a921bdf&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=250b9490-ef1d-49ac-a270-67421b753c66&Path=datahttp://mdc-ps9-upk02/UPKKnowledgeData/PeopleSoft/Publishing%20Content/PlayerPackage/dhtml_kp.html?Guid=420516e8-7b66-4f44-9802-442566071923&Path=dataOTC Critical Process Maps.vdw1 OTC1.1 Maintain Customers 1.4 Manage Orders 1.5 Manage Invoices1.1.1 Create Customers 1.4.1 Process Orders1.4.2 Process Returns1.5.1 Manage AR