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Our brand identityat work v2.02013

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Contents

01. The logo

•variationsoncolourandbackgrounds

•oncolourimages

•inblackandwhite

•onblackandwhiteimages

•andtagline

•andtheURL

•andStateGovernmentlogo

•andparentendorserbrands

•andotherlogos

02. Identity elements

Colourprinciples

Colouroverview•IS&S•OH&S

Dottedrules

TheWorkSafeStripe•andmargins•bleedandthelogo

TheWorkSafeshape

TheWorkSafetextures

Diagram/tablestyle

Typography•main•in-house•expressive

03. Communications

Imageusage

•illustrations•photography

A4Templates•factsheetexamples

Guidebook•coverexamples•insidepages

04. Appendices

Suppliedseperately,asrequested

•A-Paperstockguidelines

•B-Factsheettemplates

•C-Guidebooktemplates

•D-Stationeryspecifications

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01.The logo

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TheWorkSafebrandencompasseseverythingthathappensatWorkSafe,sotheWorkSafelogoistheappropriatevisualsymboltorepresentus.Whenyoucreatecommunicationsforaprogram,division,specialprojectorclub,insteadofdevelopingauniquelogothatwillcompetewiththeWorkSafelogoandcreateconfusion,considerusingotherdesignelements,suchastypographyorcolour,toachieveadistinctivelook.

TheWorkSafelogoisPMS130andBlackforspotcolouror100%Yellowplus30%MagentaandBlackforfourcolourprocess.

Threeversionsofthelogohavebeencreatedtosuitmostcommunicationneedsandcanappearonvariousbackgroundcolours.

The logocolour and backgrounds

Light background version Orange background version Dark background version

on85%Black

on10%Black

onWorkSafeOrange*onWhite

onWorkSafeYellow

onBlack

01. The logo

This version has a black arrow panel with a WorkSafe Orange diamond, and can appear on White, 10% Black, and on WorkSafe Yellow.

This version has a Black arrow panel with a White diamond, and can only appear on 100% of the WorkSafe Orange* colour.

This version has a White arrow panel with a WorkSafe Orange diamond, and can appear on 85% Black and 100% Black.

WorkSafeOrange*isPMS130or30%Magentaand100%Yellow

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ForcertaincommunicationstheWorkSafelogomaybeplacedovercolourimagesorothercolourbackgrounds.OnlytheLightandDarkbackgroundversionsoftheWorkSafelogomaybeusedinthisway.

Thefollowingrecommendationswillachievethecorrectresult:

• ensureenoughcontrasthasbeenallowedfortheWorkSafelogotobeseenclearly

• ensuretheimageareaaroundtheWorkSafelogohasrelativelyflatcontrastandlittledetail

• ensurethecolourorcoloursintheareaaroundthelogodonotclashwiththeWorkSafeOrange

• ensurenovisual‘effect’hasbeenaddedtotheWorkSafelogoie.adropshadow.

ThefollowingexamplesshowhowtheWorkSafelogo–Lightbackgroundversionistobeappliedtocolourimages.

The logoon colour images

WorkSafe logo – Light background version

Choose a light background image to ensure the logo maintains enough contrast

Choose an area around the logo where colours are complementary and not clashing

Choose a background area around the logo that doesn’t display too much focussed detail

01. The logo

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ThefollowingexamplesshowhowtheWorkSafelogo–Darkbackgroundversionistobeappliedtocolourimages.

The logoon colour images

WorkSafe logo – Dark background version

Choose a dark background image to ensure the logo maintains enough contrast

Choose an area around the logo where colours are complementary and not clashing


01. The logo

6

TwoBlackandWhiteversionsoftheWorkSafelogoarealsoavailable.

ThesecanbeusedonaWhite,10%Black,85%Blackor100%Blackbackgrounds.

Keyline versionAkeylineversionofthelogohasbeenspecificallycreatedforelectronictemplatesthatwillbelaser-printed.

ItmustnotbeusedforanyotherpurposeunlessauthorisedbytheBrandManager.

The logoin black and white

on85%Black

onBlackon10%Black

onWhite

Light background version Dark background version Keyline version

01. The logo

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The logoon black and white imagesForcertaincommunicationstheWorkSafelogomaybeplacedoverBlackandWhiteimages.OnlytheLightandDarkbackgroundversionsoftheWorkSafelogomaybeusedinthisway.

Thefollowingrecommendationswillachievethecorrectresult:

• ensureenoughcontrasthasbeenallowedfortheWorkSafelogotobeseenclearly

• ensuretheimageareaaroundtheWorkSafelogoisrelativelyflatcontrastandhaslittledetail

• ensurenovisual‘effect’hasbeenaddedtotheWorkSafelogoie.adropshadow.

ThefollowingexamplesshowhowtheWorkSafelogo–LightbackgroundversionistobeappliedtoBlackandWhiteimages.

WorkSafe logo – Light background version

Choose a light background image to ensure the logo maintains enough contrast

Choose an area around the logo that doesn’t vary greatly in tone and contrast


01. The logo

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The logoon black and white imagesThefollowingexamplesshowhowtheWorkSafelogo–DarkbackgroundversionistobeappliedwithBlackandWhiteimages.

WorkSafe logo – Dark background version

Choose a dark background image to ensure the logo maintains enough contrast

Choose an area around the logo that doesn’t vary greatly in tone and contrast


01. The logo

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The logoand tagline

Thefollowinglogosandtaglinesareappliedtoarangeofcommunications.

ForuseoflogosinStationeryseeAppendixD.

UsetheWorkSafeandStateGovtlogos,asthesearewellunderstoodinthecommunity.

Examplesinclude:•Allexternalmarketing,communications

andadvertising,includingrecruitmentadvertising.

•Generalinformation•Forms

01. The logo

Advertising, information and forms

Internal communications

Representing our legal identity

UsetheWorkSafelogoonly,asourroleinGovtandourrelationshipwiththeVictorianWorkCoverAuthorityisunderstood.

External communications

UsetheWorkSafeandStateGovtlogosinconjunctionwiththetagline‘WorkSafeVictoriaisatradingnameoftheVictorianWorkCoverAuthority’wheretheopinion/viewsoftheorganisationarebeingrepresentedorwhereacontractualarrangementisbeingmade.

Examplesinclude:•Alllegalandgeneralcorrespondence•Guidancemateralissuedpursuantto

legislation•WebHTMLtext

WorkSafeVictoriaisatradingnameoftheVictorianWorkCoverAuthority

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The logoand the URL

TheWorkSafelogoappearswiththeURL(websiteaddress)andtheVictorianStateGovtlogo,whenthecommunication’saudienceisexternaltotheorganisation,andwhereacall-to-actiontotheaudienceisrequired.

Anexpandablerelationshipbetweenthetwologoshasbeencreatedtoallowflexibilityacrossvariedapplicationformats.

Thedottedlineisoptionalinthissituation.IthelpsdefinethespacethatcontainstheWorkSafelogoandallotherelements.

Expandable relationships

01. The logo

Y

Y

2xYmin.

1Y1Y

2xYmin.

Thebrokenlinesymboldenotesanexpandablerelationshipwithaminimumclearspaceof2xY

2xYmin.

2xYmin.

Key

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ThesizeoftheVictorianStateGovtlogo,inproportiontotheWorkSafelogo,isshownhereasmeasurement‘X’.

Allexternalcommunicationsincludingadvertising,corporatecommunicationsandpublicationsmustincludetheVictorianStateGovtlogo.

TheVictorianStateGovtlogomustonlyappearinBlackorWhiteonadarkbackground,whenusedonWorkSafecommunications.

The logo and State Government logo

Victorian State Govt logo

01. The logo

Y

2xYmin.

Thebrokenlinesymboldenotesanexpandablerelationshipwithaminimumclearspaceof2xY

2xYmin.

X

Y

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A WorkSafe ApprovedTraining Course

Parent Endorser brand

The logoand parent endorser brands

01. The logo

Thefeaturedbrandsarerestrictedtothoseapprovedtousethem.

EnquiriescanbedirectedtotheBrandManager.

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The logoand other logos

WorkSafe co-branding variations

01. The logo

WhentheWorkSafelogoappearswiththelogosofotherorganisations,includingotherVictorianGovtdepartments,theminimumsizeandclearspacerequirementsoftheWorkSafelogoshouldbeadheredto.

Aminimumsizewidthof36mmhasbeensetforthelogoinordertocreateconsistencyandmaintainreproductionquality.

ToensurethattheWorkSafelogoisclearlyrecognisableandstandsoutfromotherinformation,aclearspaceareahasbeendefined.

Asageneralapproach,avoidplacinganytext,imageordesignelementwithintheclearspacearea.

Wheneverpossible:• TheWorkSafelogoshouldappearinfull

colouronawhiteorblackbackground• Whentheorganisations’logosappear

horizontallytogether,theWorkSafelogoshouldappearattheleftofthelistwhentheyareleftjustifiedandattherightofthelistwhentheyarerightjustified

• Whentheorganisations’logosappearverticallytogether,theWorkSafelogoshouldbeatthetopofthelistwhentheyaretopjustifiedandatthebottomofthelistwhentheyarejustifiedtothebottom.

Minimum size

36mm

Clearspace

Y

1Y

1Y1Y

1Y

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Identity elements

02.

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ThecoloursoftheWorkSafelogo,WorkSafeBlackandWorkSafeOrange,aretheprimaryidentifyingcoloursacrossthemajorityofWorkSafe’scommunications.

TheWorkSafelogoismadeupofPMS130andBlackforspotcolouror100%Yellowplus30%MagentaandBlackforfourcolourprocess.Thereare2versionsofthelogotousedependingontheprintingrequirements.

Additionally,WorkSafeYellowhasbeenintroducedtoaddvibrancy.

Colour principles 02.Identity elements

WorkSafe Orange

PMS130

30%Magenta100%Yellow

R253G185B19

WorkSafe Black WorkSafe Yellow

PMS803

100%Yellow

R255G245B110

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Colour overviewIS&S

ThecoloursystemforInjury Support and Service (IS&S) issoftandlight.

Itincludesacolourforcommunicationstoinjuredworkers(blue)andacolourforcommunicationstoemployers(green).

Therangealsohascoloursforuseincommunicationstootheraudiencesandforvariedpurposes.ThecolourforcommunicationstoAgentsandproviderscanbeusedforothercommunicationsaswell.

02.Identity elements

100%

7458

RTW Worker Blue

C 52%M 3%Y 6%B 7%

R137 G203 B223

7542

RTW Agents/providers

C 24%M 4%Y 8%B 13%R195 G209 B211

7493

RTW Employer Green

C 20%M 3%Y 38%B 8%

R201 G214 B166

7501

Stone

C 0%M 4%Y 20%B 7%

R241 G227 B197

7503

Bark

C 10%M 15%Y 45%B 28%

R200 G177 B139

4745

Earth

C 0%M 17%Y 18%B 10%

R230 G198 B183

130

WorkSafe Orange

C 0%M 30%Y 100%B 0%

R253 G185 B19

7458

RTW Worker Blue

7542


7493

RTW Employer Green

7501

Stone

7503

Bark

4745

Earth

130

WorkSafe Orange

7458

RTW Worker Blue

7542


7493

RTW Employer Green

7501

Stone

7503

Bark

4745

Earth

130

WorkSafe Orange

60%

10%

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100%

60%

10%

803

C 0%M 0%Y 100%B 0%

R255 G245 B110

130

WorkSafe Orange

C 0%M 30%Y 100%B 0%

R253 G185 B19

809

C 20%M 0%Y 90%B 0%

R238G232 B9

RED

(Alert only)

C 0%M 80%Y 80%B 0%

R230 G65 B47

2925

C 85%M 24%Y 0%B 0%

R0 G150 B215

652

C 50%M 25%Y 0%B 10%

R115 G153 B198

402

C 0%M 6%Y 14%B 31%

R187 G176 B163

5825

C 0%M 2%Y 87%B 59%

R133 G122 B24

326

C 87%M 0%Y 38%B 0%

R0 G177 B176

803130 809 Red

(Alert only)

2925 652 402 5825 326

803130 809 2925 652 402 5825 326

Colour overviewOH&S

ThecoloursystemforOccupational Health and Safety (OH&S)isbrighteranddeeper.Itincludesarangeofcolourstouseforavarietyofpurposesandaudiences.

TheSafetyYellowandbightgreencoloursareavariationoffluorocoloursthatarecheapertoproducethanpurefluorocolours.TheAlertRedshouldonlybeusedforHealthandSafetyAlerts-itisnotappropriatetousethisstrongcolourinanyothercommunications.

Red

(Alert only)

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Asimple,yetveryeffectiveelementoftheidentityisthedottedline.

Thedottedlinecanhelpcreateasenseoforderandspacewithincommunicationsandapplications,andisgenerallyusedintwoweights.Itcanbeusedtoseparatesectionsofcopyorasagraphicdevice.

Thescaleandwidthofthedottedrulevariesdependingonthesizeofcommunication/application.

Dotted rules

0.25ptstrokethickness

0.5mm

0.5mm

0.4pt strokethickness

0.5mm

0.5mm


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TheWorkSafeStripehasbeencreatedtoprovideflexibilityinlength,sothatitworkswithinvaryingapplicationformats.

TheWorkSafeStripemustalwaysbecroppedinsuchawaythatitformsablacktriangleonbothends.

The WorkSafe stripe 02.Identity elements

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TheWorkSafeStripeisalwaystoappearwithaclearmargintotheleftandrightside.Itisnevertobleedoffatthesides.

Themarginwidthisdeterminedusingthestripesegmentsasaunitofmeasurement.ThereisaStandardmarginversionwhichappliestothemajorityofapplications,andaMaximummarginforwhentheproductionoutputrequiresadditionalwidth.

Themarginspaceisalwaysthesamewidthforbothsides–whichmeanstheWorkSafeStripealwaysappearscentredwithintheapplicationformat.

The WorkSafe stripe and margins

1.5Z Z 1.5Z

2Z 2Z

Maximum margin

Standard margin


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The WorkSafe stripe and bleed

WorkSafe Stripe bleeding at the top


TheWorkSafeStripeistoappearcroppedandbleedingoffatthetopedgeofthemajorityofcommunications.

WhenthereisarequirementfortheWorkSafelogotobeusedasasign-off,suchasinadvertisingordirectmarketingapplications,theWorkSafeStripemaybeusedtoundersignthelogoasshown.Thestripeshouldbleedoffthebottomedge.

WorkSafe Stripe bleeding at the bottom

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The WorkSafe stripe and logo


On black background

Tocreateaconsistentresultacrossallcommunications,therelationshipbetweenthelogoandtheWorkSafeStripehasbeenlockedintotwospecificscaleandmeasurementcombinations.

Thisrelationshipwillworkwhetherthelogoandstripeareappliedatalargeorsmallscale.

Thereisageneralrelationshipversionwhichistobeusedforthemajorityofapplications,andaminimumspaceversionforuseinrestrictedspaces.

Thesizerelationshipofthelogotothestripeisdefinedby7diagonalsegmentsoftheWorkSafeStripe.

Usethereversedlogoandstripewhichbeginsandendswithayellowtriangleonadarkbackground.

General relationship

Minimum space relationship

45º

1 2 3 4 5 6 7

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TheWorkSafeStripeisarepeatingpatternthatcanbeusedasavisualdeviceacrossallWorkSafecommunications.

TheWorkSafeShapeisderivedfromthispatternandcanbeusedasasinglegraphicelement,inrepetition,orscaledforeffect.

WhentheWorkSafeShapeisrepeated,thespacingbetweengraphicelementsmustbeconsistentwiththeWorkSafeStripe.

TheWorkSafeShapecanbeusedatmultiplesizes.Itshouldbeusedataminimumsizerelationshipof20%oftheoverallapplication’sheight,whileindividualsegmentsmaybescaledandcroppedatlargesizes.

The WorkSafe shape 02.Identity elements

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TheWorkSafeTextureisalsoderivedfromtheWorkSafeStripe.

TwoversionsoftheWorkSafeTexturehavebeencreatedtoappearasabackgroundelement.TheyaretobeusedtoadddepthandenergytoWorkSafecommunications.

ThefirstversionistheLargeWorkSafeTextureandthesecondistheSmallWorkSafeTexture.Bothareconstructedfromarepetitivedotpattern.

TheWorkSafeTexturescanbeusedonvariousbackgroundcolours.Itmaybeappliedasaboldorsubtletexturedependingonindividualcontexts.

TheWorkSafetextureshouldnotbeusedunderoroverimagesorillustrations,whereverpossible.Ifitisnecessarytouseitacrossimages,itshouldalwaysbeproducedinapercentageofblackorwhite,withadegreeoftransparency,soasnottodetractfromtheimage.

ThetextureshouldalwaysbeusedatthesameangleastheWorkSafestripe.

The WorkSafe textures

Large WorkSafe Texture

Small WorkSafe Texture


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Diagram/table stylevariations

Colourfortablesandgraphsshouldreflectcoloursystemforthedivision,orthedocument.

Shadescanvary,typecanbesolidblackorreversedoutinwhite,ensuringbestlegablity.

Dividingkeylineshouldbewhite.Sampleusedhereis0.5mm


Common examples of a safe work area

Activity Operator Typical safe work area

Bnvdjkvk Nhviudifdhd • Cbvgjvdvdvbvderyiuggnjkdddngjkndfhfeugbffukffbekgejgej

Bnvdjkvk Nhviudifdhd • Cbvgjvdvdvbvderyiuggnjkdddngjkndfhfeugbffukffbekgejgej

• Cbvgjvdvdvbvderyiuggnjkdddngjkndfhfeugbffukffbekgejgej

• Cbvgjvdvdvbvderyiuggnjkdddngjkndfhfeugbffukffbekgejgej

Bnvdjkvkvnvhdxu Dbndjuifwhfbsjhv • Jsyfshfsihfsiujusvkjowiewjhwjhndb

Vnvhdhshffhjhjj Bjvnsufsjfchwuwb • Cbvgjvdvdvbvderyiuggnjkdddngjkndfhfeugbffukffbekgejgej

• Jvushfsihfsiujusvkjowiewjhwjhndb

Dbndjuifwhfbsjhv Nhviudifdhd • Cbvgjvdvdvbvderyiuggnjkdddngjkndfhfeugbffukffbekgejgej

• Jvufdsyfihfsiujusvkjowiewjhwjhndb

Bjvnsufsjfchwuwb Dbndjuifwhfbsjhv • Jvuyfshfsihfsiujusvkjowiewjhwjhndb

• fshfsihfsiujusvkjowiewjhwjhndb

Dbndjuifwhfbsjhv Bjvnsufsjfchwuwb • vbvderyiuggnjkdddngjkndfhfeugbffukffbekgejgej

• Cbvgjvdvdvbvderyiuggnjkdddngjknbffukffbekgejgej

100% Colour Copy 12pt bold

70% 10pt med 10pt med

25%

0.5ptwhiteborders

15% 35%

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Pusewetcuttingmethodsforalltilecutting,sawinganddrilling(egwaterconnectedtocuttingorgrindingtools)

Puseparticulaterespiratoryprotection(P1orP2)whencuttingordrillingproducts

P

uselocalexhaustventilation(booth,hoodortoolsfittedwithextraction)wherewetmethodsarenotavailableorpracticabletoremovedustsfromthebreathingzones

P ensurethelocalexhaustventilationislocatedclosetothedustsource

Puseaturntableorabenchwithwheelssotheoperatorcanrotatetheworkpieceanddirectthedusttowardstheextractionpoint

Pusenon-poweredtoolswherepracticabletominimisefinedustbeinggenerated

Ppre-cutmaterialatthefactorytominimisedustduringinstallationwork(egkitchens)

Diagram/table stylevariations

Pusewetcuttingmethodsforalltilecutting,sawinganddrilling(egwaterconnectedtocuttingorgrindingtools)

Puseparticulaterespiratoryprotection(P1orP2)whencuttingordrillingproducts

P

uselocalexhaustventilation(booth,hoodortoolsfittedwithextraction)wherewetmethodsarenotavailableorpracticabletoremovedustsfromthebreathingzones

P ensurethelocalexhaustventilationislocatedclosetothedustsource

Puseaturntableorabenchwithwheelssotheoperatorcanrotatetheworkpieceanddirectthedusttowardstheextractionpoint

Pusenon-poweredtoolswherepracticabletominimisefinedustbeinggenerated

Ppre-cutmaterialatthefactorytominimisedustduringinstallationwork(egkitchens)

100% Colour Copy 12pt bold

70% 10pt med 10pt med

25%

0.5ptwhiteborders

15% 35%

Somemoreexamplesofvariations.

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TypographyisanimportantelementoftheWorkSafeidentityandcommunications.

AkzidenzGroteskisusedacrossallWorkSafepublishedmaterial.

AkzidenzGroteskisacontemporarysansseriftypefacewithasimple,highlylegibleform.

Therearefourweightsavailable;bold,medium,regularandlight.

Thetypefaceisnevertobedisplayedinallcaps,onlyassentencecase(upperandlower).

Asageneralrule,donotuseoutlinetype,anddonotusedropshadows.

Typographymain

Akzidenz GroteskABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz1234567890

ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz1234567890


ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890


Bold

Medium

Regular

Light

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ArialisWorkSafe’sin-housetypeface.

Itisanextremelyversatilefontwhichcanbeusedforinternalpresentationsandforon-screendisplayuse.

Arialisacontemporarysansserifdesign.Itisaccessibleonstandardsoftwaremakingitalmostuniversallyavailableanduser-friendly.

Itisavailableintwoweights;boldandregular.

Typographyin-house

ArialABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz1234567890



Bold

Regular

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AGBookStencilisadisplaytypefaceforuseinspecificcommunicationsprojects.

Theattributesofthetypefacepayhomagetohistoricalfactorysprayed-ontype,givinganindustrialandboldtonewhenusedinadesign.

Itisavailableinoneweightonly.

Typographyexpressive

AG Book StencilABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz1234567890


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03.Communication

31

AllillustrationsusedforWorkSafecommunicationsshouldfollowthesebasicprinciples:• beverysimpleanddescriptivewith

theimage’scontent

• useblackandwhiteillustrations

• thebackgroundcolourcanbeWorkSafeOrange,White,BlackorGrey

• usedforHealthandSafetySolutionsandotherrelevantguidance.

Image usage illustrations

2

NOTE: The information in this publication is protected by copyright. WorkSafe Victoria encourages the free transfer, copying and printing of the information in this guidance material if such activities support the purpose for which this guidance is intended.

2

A Health and Safety Solution

Further Information

WorkSafe Advisory Service

Toll-free:1800136089Email: [email protected]

Australian Standards

AS4024.1–2006:Safety of machineryAS1473.5–2001:Wood processing machinery – Safety: Finishing machinery – Moulding machines and routers with rotating tool

Without adequate guarding, workers can access the moving parts of the router and be struck by the moving gantry.

Includeacombinationofperimeterfenceguarding(top), pressure-sensitivemats(bottom)orlightcurtainsandguarding over the drive components and router head.

The problem The solution

Further informationContact the WorkSafe Victoria Advisory Service on 1800 136 089 or go to worksafe.vic.gov.au

Related WorkSafe publicationsStorage industry – Portable framing systems – palletsGuidance Note – Pallet racking

Standards AS 4084 – Steel storage racking

AS 3668 – Flexible intermediate bulk containers – Non dangerous goodsI

SO 21898 – Packaging – Flexible intermediate bulk containers (FBICs) for non dangerous goods

Related WorkSafe Health and Safety Solutions• Wheelbalancing• Tyrechanging

2


Further Information








A Health and Safety Solution Tyre fitting - Storage of new tyres

03.Communication

2

A Health and Safety Solution Transferring people for toileting and bathing

Moving a person from bed to shower – Shower trolley, slideboard and slide sheet

This may require three or more workers without the assistance of the person.

Workers should follow these steps in order:

1. position the slideboard and slide sheet under the person by rolling the person once. Position the slide sheet on top of the slideboard with the majority of the sheet in the direction of the move

2. position the trolley next to the bed with the brakes on. Make sure the slideboard is a bridge between the bed and trolley

3. workers close to the bed push the person at hip and shoulder, while the workers close to the trolley pull the slide sheet at the person’s hip and shoulder, transferring the person from bed to trolley

4. remove the slideboard and slide sheet by rolling the person once.

The problem

Do not manually lift a person onto the toilet.

The solution

Use an electric standing hoist to transfer a person to the toilet.

Further informationWorkSafe Advisory Service Toll-free 1800 136 089 Email [email protected] worksafe.vic.gov.au

Code of Practice – Manual Handling 2000

A Handbook for Workplaces – Transferring People Safely

Transferring people safely – Patient transfer summary

Injury Hotspot – Health and Aged Care Services

The information presented in this Health and Safety Solution is intended for general use only. Whilst every effort has been made to ensure the accuracy and completeness of the Health and Safety Solution, the advice contained herein may not apply in every circumstance. Accordingly, the Victorian WorkCover Authority cannot be held responsible, and extends no warranties as to the suitability of the information for your specific circumstances; or actions taken by third parties as a result of information contained in the Health and Safety Solution.

32

Imagerycommunicationsshouldbeconceptual,dynamic,colourfulandexpressive.

Forspecificinformationoncreating,storingandusingphotography,pleaserefertotheBrandManager.

Image usage photography

03.Communication

33

ThereisaseriesoftemplatesdesignedforA4factsheets.TheseareavalaiblefromWorkSafeonrequest.

Foramorecomprehensiveguidetofactsheettemplates,pleaserefertotheseparateAppendixB.

A4 templatesfact sheet examples

03.Communication

Preventing Mobile Plant Fires

Safety Alert

November 2012

This Alert highlights the danger of mine workers being exposed to mobile plant fires and provides recommendations to reduce or eliminate fire risks.

ALE0157/01/11.12

Background

Since January 2010, there has been 23 incidents involving fire on mobile plant at mines in Victoria - 19 occurred in underground mines and four in open cut mines.

Typical causes of fire include component failure and/or inadequate maintenance.

Identified causes

The common contributing factors were failure to maintain:

• integrity of pressurised hydraulic hoses

• hydraulic lines clear of heated surfaces (inadequate clearance or insulation)

• sources of oil leaking onto hot engine components

• hose type, transmission coolers and power train components to manufacturer’s requirements

• brake fluid lines from overheated brake friction material issues

• hydraulic, mechanical and electrical components on a regular basis

• tyres to manufacturer’s requirements

• build-up of material between hoses and heated surfaces, hence allowing thermal conduction and ignition

• frayed electrical connections

Other factors included failure to:

• respond to overheating issues with engine turbochargers

• exactly locate and determine the source of the original reported fire that occurred hours earlier on the plant

• reset/recalibrate auto-fire suppression system immediately after initial activation.

Preventative control measures

Design

• Ensure hydraulic components are ‘like for like’ and considered suitable for use. Always consult plant manufacturer before making changes.

• Ensure any contractor installations/design modifications that are undertaken off-site are verified on-site by the employer before use and are equivalent to manufacturer’s standards and design.

• Implement quality checks by manufacturer-authorised service providers periodically as a cross check for internal maintenance.

• Evaluate potential alternative higher flash point manufacturer-approved hydraulic oils, which contain Polyol Ester based fluids, phosphate esters or water glycol and emulsions. Such fluids must be compatible to the existing in situ components such as seals/fittings.

Installation

• Properly fit any attached or in situ hoses with approved manufacturer components.

• Maintain hydraulic equipment with the appropriate fit-for-purpose tools.

• Routinely check hose clamp type.

Damaged lead insulation connecting from engine to auto-shutdown box. System shorted on adjacent hydraulic hose metallic covering and ruptured the return hydraulic line.

Safety Alert-front

2

Safety Alert Preventing Mobile Plant Fires

• Use fire resistant anti-static hoses whenever possible and consider high temperature tolerant hoses designed for oil operating temperatures >150 ºC.

• Install and evaluate insulation around hot components or insulate hoses near hot components and upgrade to braided armour type hoses.

• Ensure wiring is protected against fire, and connections are appropriate to manufacturer’s requirements and suitably located.

• Consider the location and rating of protective devices such as fuses, solenoids and non-return valves.

Inspection and maintenance

• Complete pre-start checks for locating and acting on oil leaks, sprays and stains.

• Ensure the maintenance work order system includes the correct selection integrity and testing of control measures.

• Use thermal imaging equipment to detect hot spots and high temperature areas of plant during maintenance programs.

• Ensure high current wiring is not in close contact with hydraulic hoses.

• Routinely wash, clean and check hoses for any sources of rubbing, oily mist or leaks.

• Carry out periodic checks on hydraulic braking systems to ensure sound operation, including bearings brake drums, rotor and callipers.

• Routinely check electrical wiring including insulation.

• Routinely check solenoid connections for corrosion and replace/check at set engine hours or as per manufacturer recommendations. Consider protective devices for solenoids such as fuses.

Hydraulic hose from turbocharger on haul truck ruptured by its heat shield cover. The incorrect placement of the shield caused continual abrasion of the outer metal hose sheath and fluid spray onto hot engine components.

Emergency response

• Install fire detection and automatic fire suppression on plant that is used in high risk zones and install engine auto-shutdown systems that operate when the fire suppression system is discharged.

• Ensure communication of fire-related events, maintenance incidents and subsequent attendance and associated follow-up is clear to employees.

Contact details

Call us on: 1800 136 089Email us at: [email protected] more information on occupational health and safety, go to WorkSafe’s website: worksafe.vic.gov.au

More information

– Australian Standard 5062–2006 - Fire protection for mobile and transportable equipment (it has useful and practical information on fire management including: fire types, ignition sources, potential fire hazard locations, and fire analysis and fire protection systems).

– ASTM E659 78 (2005) - Standard test method for auto ignition temperature of liquid chemicals.

Disclaimer

This Alert contains information following WorkSafe’s inquiries into relevant incidents notified during 2010-2012. The information contained in this report does not necessarily reflect the final outcome of WorkSafe’s action with respect to these incidents.

WorkSafe does not warrant the information in this report is complete or up-to-date and does not accept any liability to any person for the information presented in this report or as to its use

ALE0157/01/11.12

Safety Alert-back

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1

Tyre fitting


February 2011

HSS109/01/06.10

Storage of new tyres

(Continued over page)

What is the problem? Flatbed computer numerical controlled (CNC) routers being operated without adequate guarding.

What are the risks?When operating or working in the vicinity of a flatbed CNC router that is inadequately guarded, workers can be:

• struckbyejectedfragmentsifarotatingroutertoolfails

• struckbythemovinggantryorrouterhead

• crushedbetweenmovingpartsandsurroundingobstructions, such as walls, other parts of the router or nearby machinery

• crushedbyautomatedtool-changingequipment

• entangledintherotatingtoolswhenaccessingtherouterhead

• entangledinthedrivemechanisms.

These hazards put workers at risk of death or serious injuries,includingamputations,fractures,de-gloving,lacerations,contusionsandcrushinjuries.

What is a solution to the problem?Flatbed CNC routers must be guarded. The following guards (or a combination of these) are the most effective to reduceoreliminatetheriskofinjury:

• fixedguardingaroundtherouterhead(includingmulti-layer curtains) to prevent access to the rotating tool during operation. This also reduces the risk of tools or partsoftoolsbeingejected

• fixedorfittedguardsoverthedrivecomponentsoftherouter

• acombinationoffixedperimeterfencingandsafetydevices(egpresence-sensinglightcurtainsorpressure-sensitive mats) along with a safety control system.

The safety devices can be installed at any accessible side of the router.

Purpose built rackingWhen these safety devices are triggered, the moving parts of the router should come to a complete stop or should be moving only under inertia at very low speeds by the time apersoncanaccessthem,unlessfixedguardinginplaceprevents access to those parts.

Free stacking (pyramid)There are other risk controls to consider if the only hazard thatexistsisimpactbythemovingroutergantry.Forexample:

• iftheroutermaximumdesigntravelspeedislessthan25 metres per minute, the Australian Standard allows for theabsenceoffences,lightcurtainsand/orpressure-sensitive mats if moving enclosures have rounded edges of at least 20mm radius

• ifthemaximumdesigntravelspeedexceeds25metresper minute, trip devices should be provided to stop movement before an impact force of 400 newtons is reached.

Supported stacking Guarding should be designed to prevent access to the router table, moving gantry and router head while the machineryisinuse.Fixedguardsmust:

• besolidlyconstructedandsecurelymounted

• bedesignedsotheycannotbebypassedordisabled

• notcreateariskofinjuryassociatedwithmaintenanceand cleaning.

Supported stacking Training and supervision should be provided. Each worker must understand and be able to demonstrate safe operation of the router. Records of provided training should be kept as verification.

Supported stacking Regular maintenance of the router and guarding should be carried out in accordance with manufacturer specifications. Inspections and maintenance should be documented, includingthetestingofpresence-sensingdevicesbyacompetent person, such as an electrician. Maintenance records for the router should be kept.

2

NOTE: The information in this publication is protected by copyright. WorkSafe Victoria encourages the free transfer, copying and printing of the information in this guidance material if such activities support the purpose for which this guidance is intended.

2


Further Information








Further informationContact the WorkSafe Victoria Advisory Service on 1800 136 089 or go to worksafe.vic.gov.au

Related WorkSafe publicationsStorage industry – Portable framing systems – palletsGuidance Note – Pallet racking

Standards AS 4084 – Steel storage racking

AS 3668 – Flexible intermediate bulk containers – Non dangerous goodsI

SO 21898 – Packaging – Flexible intermediate bulk containers (FBICs) for non dangerous goods

Related WorkSafe Health and Safety Solutions• Wheelbalancing• Tyrechanging

2


Further Information








A Health and Safety Solution Tyre fitting - Storage of new tyres

Health and Safety Solution(HSS)-front

Health and Safety Solution(HSS)-back

03.Communication

See over the page for some safety solutions.

Construction Industry – Painters

Injury Hotspots

June 2010

These are the most common injuries and hazards for painters in the construction industry, as shown by injury claims.

7%

6%

19%

ShoulderStrains and sprains from using tools, moving equipment or falling from ladders/scaffolds.

BackStrains from lifting or carrying heavy objects or slips, trips and falls when handling materials. Injuries caused by falls and slips.

Hand and fingersCuts from knives, scrapers and sanders. Fractures from slips, trips and falls. Strains from lifting or repetitive tasks.

Forearm/wristFractures and cuts from slips and trips as well as falling from ladders and scaffolds. Muscle strains from lifting paint tins.

KneeFractures, strains and sprains from slips, trips and falls. Cuts from walking into objects. Strains from prolonged kneeling on hard surfaces.

13%

8%

LegFractures, strains and sprains from slips, trips and falls when carrying out tasks such as handling heavy items. Cuts from walking into objects.

8%Ear Hearing loss from noise.

Abdominal regionHernias from heavy lifting (eg ladders, furniture, paint tins).

5%

11%

Safety solutionsWorkSafe expects employers to have safety solutions in place to protect workers from injury and illness. Below are some common solutions known to reduce the risk of injury; employers should work together with their employees to determine the most effective solutions for their workplace.

Employers must consult with workers prior to making any changes that may affect their occupational health and safety. If someone suffers a work-related injury or illness, their employer has duties under the Accident Compensation Act, one of which is to ensure their safe return to work.

worksafe.vic.gov.au/hotspots

WorkSafe Advisory Service Toll-free 1800 136 089

Your health and safety contact is:

Hotspots Solutions

Slips, trips and falls

Back/shoulder Knee Forearm/wrist Hand/fingers Leg

• Ensureaccesswaystothesiteandaroundthesiteareclean,levelandingoodrepair.• Ensureworkareasareclean,well-litandreadyforpainting.• Setupdropsheetsandpositionmaterials/equipmentsotheydonotbecometrippinghazards.

Lifting, pushing and handling materials

BackAbdomen Forearm/wrist Hand/fingers

• Havepainttinsandsuppliesdeliveredascloseaspossibletotheworklocation.• Avoidcarryingpainttinslargerthan10litres.Usewheelersortrolleystomovelargepainttins,ordecantpaint

into smaller containers.• Usetoolswithextensionhandles(eglong-handledpaintrollers)toavoidreachingorbending.• Reducerepetitivereachingorbendingbypositioningpainttinsortraysnearworkersandatwaistheight(eg

placingtinsonastandorcarryingasmallworkingpot).

Using equipment and tools

Shoulder Knee Forearm/wrist Hand/fingers Leg

• Ensureelectricalequipmenthasbeentestedandtagged.• Whenworkingwithbladesorsharptools,ensuretheyareguardedorwearappropriatepersonalprotective

equipment(egpunctureresistantglovesandsafetyglasses).• Wearprotectiveequipment(egkneepads)orusesitdowntrolleyforlowwork.• Rotateworkersthroughavarietyoftasks(egpainting,taping,edging)sotheyarenotundertakingthesametask

orholdingaposition(egstooping,kneelingorusingrollersoverhead)forextendedperiods.

Falls

Knee Leg

• Blockoffallopenings(egdoorsandwindows).• Workawayfromvoids,openingsoredges(egsteps,stairs,verandas/balconies).• Avoidworkingatheightifpossible-usetoolswithextensionhandles(eglong-handledpaintrollers)toavoidreachingor

bending.• Whenworkingatheightisrequired,useappropriateheightaccessequipment(egmobilescaffolds,elevating

workplatformsorstepplatformsinsteadofladders).• Setupheightaccessequipmentaccordingtomanufacturer’sspecifications.• Useindustrialgradeladdersandmaintainthemingoodcondition.

Noise

Ears • Whenspraypaintingorworkinginnoisyareas,wearappropriatehearingprotection.

Exposure to chemicals

Skin LungsEyes

• Checkthatpaintisnotlead-basedbeforesandingorremovingit.Useappropriatebreathingprotectioniflead-basedpaint.

• Selectpaintsthathavelowtoxicity(egwaterbasedpaints).• Ensureworkareasarewellventilated.• Storeanddisposeofpaints,thinnersandsolventsappropriately(refertoMSDS).• Whenpainting,wearappropriateprotectiveequipment(eglongsleevedshirts,pants).• Whenspraypainting,weardisposablecoveralls,arespirator,eyeprotectionandglovesaswellashearingprotection.

IHS0074/01/05.10

Injury Hotspot-front Injury Hotspot-back

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1

Working with stone

Guidance Note

April 2011

Background Many builders, tilers and decorators are installing natural stone products in homes and commercial buildings for service areas and

Most of these materials contain large amounts of silica and other minerals that could pose serious health risks if the proper precautions are not adopted when working with these products.

The following control measures should be adopted when working with these products:

Puse wet cutting methods for all tile cutting, sawing and drilling (eg water connected to cutting or grinding tools)

P use particulate respiratory protection (P1 or P2) when cutting or drilling products

Puse local exhaust ventilation (booth, hood or tools fitted with extraction) where wet methods are not available or practicable to remove dusts from the breathing zones

P ensure the local exhaust ventilation is located close to the dust source

P use a turntable or a bench with wheels so the operator can rotate the work piece and direct the dust towards the extraction point

P use non-powered tools where practicable to minimise fine dust being generated

P pre-cut material at the factory to minimise dust during installation work (eg kitchens)



Puse local exhaust ventilation (booth, hood or tools fitted with extraction) where wet methods are not available or practicable to remove dusts from the breathing zones

P ensure the local exhaust ventilation is located close to the dust source

Note: Do not use dry sweeping or compressed air to clean dusty clothing, floors or surfaces.

If tiles need shaping and bevelling (eg for large commercial installations) with an angle grinder, work in an extracted enclosure and use particulate respiratory protection (at a minimum, P1 or P2) at all times.

Where there is uncertainty about the level of exposure or the effectiveness of controls in cutting, drilling or working stone products, air monitoring may be required to assess the risk. Where the risk is assessed as significant (eg exposure requires respiratory protection to maintain adequate control), health surveillance should be introduced.

What should importers of stone and tile products do?

Naturally occurring stone and tile products can contain asbestos. Asbestos poses significant risks to health, including asbestosis, lung cancer and mesothelioma. It is illegal to import asbestos-containing materials into Australia. Importers must take steps to ensure imported products do not contain asbestos.

Importers or retailers who suspect they may have obtained tiles or stone materials that contain asbestos minerals must stop supply immediately and inform their OHS Regulator.

Suppliers should provide the following information to purchasers and end users:

• what the product contains

• any potential health hazards associated with working with the products

• how workers can handle these products safely.

What do installers or removers of decorative stacked stone or pebbles need to do?

The use of power tools to cut, grind or polish stone products (eg granite, sandstone, decorative stacked stone tiles, reconstituted stone and slate) can generate dust containing a range of mineral particles such as crystalline silica.

WSV0109/01/06.10

For importers, suppliers and users of stone tiles This information sheet provides advice to people importing, supplying and using tiles and decorative stacked stone, loose natural stone or pebbles.

Treating Health Practitioner reports

Policy for

December 2010

This policy is inclusive of THP Reports requested by an Agent only.

Summary

A WorkSafe Agent can pay the reasonable costs of Treating Health Practitioner Reports (THP Reports) when requested by an Agent in order to determine a worker’s eligibility for initial or ongoing entitlement or ongoing entitlements under section 99 of the Accident Compensation Act 1985.

THP Reports can also be requested from the Accident Compensation Conciliation Service (ACCS), the Medical Panel and other legal representatives in accordance with dispute resolution processes under section 47 of the Accident Compensation Act 1985.

DefinitionsWhat is a treating health practitioner?

WorkSafe defines a treating health practitioner as a medical practitioner or an allied health service provider. However, not all allied health service providers are authorised to provide reports for workers.

What is a THP Report?

A THP Report is a report requested by an Agent for completion by a treating health practitioner authorised to report on services and clinical information relating to a worker’s work related injury or illness.

A THP Report will provide information to assist in:

• determining a worker’s eligibility for initial or ongoing entitlements

• reviewing a worker’s ongoing medical and health services

• the management of a worker’s rehabilitation and return to work.

Guidelines

What information is required in a THP Report?

Treating health practitioners will receive a customised request for a report. They are requested to answer each specific question relevant to the worker’s claim. If a THP Report includes questions that are not applicable or are unable to be answered, then this should be documented in

the report.

Depending on the purpose of the report request, the treating health practitioner may be asked to include information regarding the worker’s history, diagnosis, prognosis, progress, outcomes, capacity for work and medical management.

Who may an Agent request to complete a THP Report?

An Agent may request a THP Report from the following providers who must be registered to provide services to workers: • Medical Practitioner

• Dentist

• Optometrist

• Physiotherapist

• Chiropractor

• Osteopath

• Podiatrist

• Psychologist

• Neuropsychologist

• Network Providers

• Occupational Physiotherapist.

Where an Agent has not authorised the provision of a report by the specific THP discipline, the request for a report should be directed to the referring medical practitioner.

Specific Guidelines for General Practitioner, Osteopathy and Chiropractor Reports

General Practitioners, Osteopaths and Chiropractors will be requested to complete one of several different types of report templates depending on the complexity and stage of the claim:

1 Short Report – Contains up to three questions (GP only)

2 Standard Report – Contains up to six questions

3 Comprehensive Report – Contains seven to ten questions (GP only)

4 Other specific reports (GP only).

WorkSafe Victoria is a trading name of the Victorian WorkCover Authority WSV1405/01/12.10

Summary

As a taxi operator, you need to take out a WorkSafe insurance policy if you:

• engage workers and pay, or expect to pay, more than $7,500 a year in rateable remuneration (see below)

• engage apprentices or trainees.

This applies even if you are a small company, a partnership or a sole trader with only one or a small number of workers.

Who are your workers?

For WorkSafe insurance purposes, your workers include:

• bailee drivers (taxi drivers who rent your licensed taxi cab and retain revenue earned through fares less rent costs)

• employees

• apprentices and trainees

• contractors supplying essentially labour only services.

What is included in your rateable remuneration?

Your rateable remuneration includes the following items paid or payable by you to your workers: • amounts of fares retained by bailee drivers

• wages

• salaries

• contractor payments for essentially labour only services

• directors’ fees

• commissions

• bonuses

• allowances

• fringe benefits

• employer superannuation contributions.

What if I am a sole trader or member of a partnership?

If you are a sole trader or a member of a partnership, you are not a worker of your own business so you cannot take out a WorkSafe insurance policy for yourself.

What if I am a director of my own company?

If you are a director of your own company and receive any payments (directors’ fees, salaries or wages), and the company’s rateable remuneration will exceed $7,500 a year, you must take out a WorkSafe insurance policy. This also applies if you run a company that employs any directors who receive directors’ fees, salaries or wages.

What if I am a bailee taxi driver?

If you drive a licensed taxi cab as a bailee driver, the person or business that rents you the taxi cab will need to take out a WorkSafe insurance policy to cover you.

How do I take out a WorkSafe insurance policy?

To take out a WorkSafe insurance policy, visit worksafe.vic.gov.au and fill in an injury insurance policy application form. You can find the form by going to ‘forms and publications’ and searching for ‘insurance policy application’. Send the completed form to the WorkSafe Agent of your choice.

You can also get an application form by contacting the WorkSafe Advisory Service on freecall 1800 136 089.

What if I don’t have a policy when I should?

If you do not have a WorkSafe insurance policy when you should, you will need to get one as soon as possible.

Please note that if one of your workers is injured and you are not insured, you will incur penalties and may be liable for the full cost of any claims.

WorkSafe injury insurance

Information for taxi operators

June 2010

As a taxi operator, you need to take out a WorkSafe insurance policy if you

1 WSV109/01/06.10

Information Sheet-General Information Sheet-HDSGInformation Sheet-Employer Information Sheet-Worker

Review of WorkSafe’s travel reimbursement rate

WorkSafe Victoria (WorkSafe) can reimburse injured workers who are required to use their own vehicle to drive to and from approved healthcare appointments or treatment.

In July 2009, WorkSafe undertook its half yearly review of the travel reimbursement rate for injured workers using a calculation provided by the Royal Automobile Club of Victoria (RACV). Based on the review, the rate will be maintained at the current rate of 30 cents per kilometre, which took effect 1 July 2008.

WorkSafe will next review the rate in January 2010.

Calculation of the rate

The calculation of WorkSafe’s travel reimbursement rate takes into account the cost of fuel, tyres, servicing, repairs and vehicle depreciation associated with travelling extra kilometres to attend approved healthcare appointments.

Fuel costs are based on the average cost per litre of unleaded fuel in Melbourne metropolitan areas for the three months prior to the review, as provided by the RACV.

The travel reimbursement rate does not include:

• purchase of the vehicle

• registration costs of the vehicle

• nsurance costs of the vehicle.

WorkSafe’s rate differs from the NRMA’s and Australian Tax Office’s travel allowance. It is not the intention of WorkSafe’s travel reimbursement rate to cover the full cost of owning a motor vehicle. If you would like a copy of the formula used to calculate WorkSafe’s travel reimbursement rate, please contact the WorkSafe Advisory Service.

RACV study

WorkSafe engaged the RACV in 2008 to study the impact of recent changes in petrol prices and running costs on the average cost of operating a motor vehicle in Victoria, and to determine a reasonable method for calculating WorkSafe’s travel reimbursement rate.

The RACV study considered differences in driving location. It found that although fuel pricing in rural areas can be higher than in metropolitan areas, the reduction in average fuel consumption per kilometre for rural travel counters the higher cost of fuel. The figure for overall fuel use in metropolitan areas was found to be higher than the figure for rural areas. Therefore the higher metropolitan figure was considered appropriate to apply to both metropolitan and rural use.

The RACV used the Ford Falcon to calculate the average operating costs for a typical Victorian motor vehicle, as the Ford Falcon is the most expensive to run passenger vehicle of the five best selling models.

Calculation of the rate

The calculation of WorkSafe’s travel reimbursement rate takes into account the cost of fuel, tyres, servicing, repairs and vehicle depreciation associated with travelling extra kilometres to attend approved healthcare appointments.

Fuel costs are based on the average cost per litre of unleaded fuel in Melbourne metropolitan areas for the three months prior to the review, as provided by the RACV.

The travel reimbursement rate does not include:

• purchase of the vehicle

• registration costs of the vehicle

• insurance costs of the vehicle.

WorkSafe’s rate differs from the NRMA’s and Australian Tax Office’s travel allowance. It is not the intention of WorkSafe’s travel reimbursement rate to cover the full cost of owning a motor vehicle.

Travel reimbursement rate

Information for injured workers

June 2010

As a taxi operator, you need to take out a WorkSafe insurance policy if you

1 WSV0109/01/06.10

03.Communication

36

Guidebookcover examples

WorkSafe Victoria is a trading name of the Victorian WorkCover Authority

WSV696/07/07.13

WorkSafe Victoria

WorkSafe AgentsAgent contact details are all available at worksafe.vic.gov.au/agents

Advisory ServicePhone (03) 9641 1444Toll-free 1800 136 089Email [email protected]

Head Office222 Exhibition Street, Melbourne 3000

Phone (03) 9641 1555Toll-free 1800 136 089Website worksafe.vic.gov.au

For information about WorkSafe in your own language, call our Talking your Language service

1300 559 141 1300 650 535

1300 661 494 1300 660 210

1300 662 373 1300 722 595 1300 724 101

1300 725 445 1300 781 868

1300 554 987 1300 782 442

1300 782 343

Guidebook -Frontcover Guidebook -Backcoverwithbasicaddressdetails

WorkSafe Victoria is a trading name of the Victorian WorkCover Authority

WSV696/07/07.13

WorkSafe Victoria

Advisory Service

Phone (03) 9641 1444Toll-free 1800 136 089Email [email protected] worksafe.vic.gov.au

WorkSafe Agents

ALLIANZ Workers’ Compensation (Vic) LimitedFreecall: 1800 240 335

CGU Workers Compensation (Vic) LimitedFreecall: 1800 066 204

Gallagher Bassett Services Workers Compensation Vic Pty LtdFreecall: 1800 774 377

QBE Workers Compensation (Vic) LimitedFreecall: 1800 817 820

Xchanging Pty LtdFreecall: 1800 801 070

For information about WorkSafe in your own language, call our Talking your Language service

1300 559 141 1300 650 535

1300 661 494 1300 660 210

1300 662 373 1300 722 595 1300 724 101

1300 725 445 1300 781 868

1300 554 987 1300 782 442

1300 782 343

Guidebook -Backcoverwithagentdetails

A guide for employers

What to do if a worker is injured

July 2013

03.Communication

ForamorecomprehensiveguidetoGuidebooktemplates,pleaserefertotheseparateAppendixC.

37

WorkSafe Victoria A guide for employers What to do if your worker is injured 1

About WorkSafe VictoriaWorkSafe Victoria (WorkSafe) is responsible for administering Victoria’s Accident Compensation Act 1985, the Occupational Health and Safety Act 2004 and the WorkSafe scheme.

WorkSafe provides just and fair compensation to workers for work-related injuries or illnesses. WorkSafe also aims to ensure the health and safety of people at work, and reduce the social and economic cost to the Victorian community of workplace injuries and illnesses.

The WorkSafe scheme is a no-fault scheme. This means that a worker’s entitlement to compensation is not linked to who is responsible for the injury or illness, but determined according to the Accident Compensation Act 1985.

Your WorkSafe AgentWorkSafe Agents perform most of the functions associated with managing claims. You are required to choose a WorkSafe Agent. The functions performed by Agents on behalf of WorkSafe include:

• managing claims to ensure injured workers receive their entitlements

• helping injured workers return to work

• collecting employer premiums.

Self-insurersSelf-insurers are employers approved by WorkSafe to manage their own injured workers’ compensation claims and assisting their workers to return to work. When reading this brochure, any reference to an ‘Agent’ should also be read as ‘self-insurer’.

To find out if your employer is a self-insurer, call the WorkSafe Advisory Service on freecall 1800 136 089 or (03) 9641 1444.

A list of the currently approved self-insurers can be found at worksafe.vic.gov.au.

Working togetherWe recognise that a work-related injury or illness can have a big impact on what your injured worker is able to do. They may not be able to do what they did previously, either at work or at home.

Your injured worker’s return to work is a team effort. It involves you, your WorkSafe Agent, your worker and their doctor.

When your worker has a work-related injury or illness, there are certain things you must both do. The steps are explained in more detail in the following pages.

About us1.

Guidebookinside pages

Guidebook -Chapterpages

03.Communication

Guidebook -Followerpagesouterpageandtablelayout

6 A guide for employers What to do if your worker is injured WorkSafe Victoria

What to do when a claim is made

Steps to take when a claim is made

A B C

Weekly payments Medical and like expenses only (exceeding employer threshold*)

Medical and like expenses only (under employer threshold*)

Step 1 Complete the employer section of the Worker’s Injury Claim Form, sign and date it. Check that your worker has provided a Certificate of Capacity.

Complete the employer section of the Worker’s Injury Claim Form, sign and date it.

Complete the employer section of the Worker’s Injury Claim Form, sign and date it.

Step 2 Confirm receipt of your Worker’s Injury Claim Form in writing. An easy way of doing this is to give your worker the carbon copy of the claim form titled Worker’s copy.

Confirm receipt of your Worker’s Injury Claim Form in writing. An easy way of doing this is to give your worker the carbon copy of the claim form titled Worker’s copy.#

Complete the section of the Worker’s Injury Claim Form titled Completion by employer – if a minor claim.

If you have reason to believe a claim should not be accepted, go to column B, Step 2 of this table and complete the remaining steps.

Step 3 Complete the Employer Injury Claim Report.^ If you have reason to believe the claim should not be accepted, include this information in your report.

Complete the Employer Injury Claim Report.^ If you have reason to believe the claim should not be accepted, include this information in your report.

Send original documents to your Agent within 14 calendar days from the end of the quarter in which you received your Worker’s Injury Claim Form (ie 31 March, 30 June, 30 Sept and 31 Dec).

Documents that should be sent are:

• Worker’s Injury Claim Form

• any other relevant documents.

Step 4 Send original documents to your Agent within 10 calendar days of receiving the Worker’s Injury Claim Form. Documents that must be sent are:


• Employer Injury Claim Report

• Certificate of Capacity

• other relevant documents if available (eg accounts or witness statements).

Send original documents to your Agent within 10 calendar days of your receipt of the Worker’s Injury Claim Form. Documents that must be sent are:


• Employer Injury Claim Report

• other relevant documents if available (eg accounts or witness statements).

If the claim goes above, or is likely to go above, the threshold, complete all the steps listed in column B of this table.

If the claim requires weekly payments that will exceed your threshold, complete all the steps listed in column A of this table.

The period during which you must lodge the claim starts as soon as:

• you become aware the claim could exceed your threshold, or

• you receive documents (eg a Certificate of Capacity showing the claim will exceed your threshold).

*For the current employer threshold rate, refer to worksafe.vic.gov.au.#Signing your Worker’s Injury Claim Form is not an acceptance of liability. It is only an acknowledgement that you have received the form.^ Employer Injury Claim Reports are available from post offices, your Agent or the WorkSafe Advisory Service by email to: [email protected] or by phone on freecall 1800 136 089 or (03) 9641 1444.

Guidebook -Diagrams/tables

2 A guide for employers What to do if your worker is injured WorkSafe Victoria

What happens when a worker is injured2.

The claims process

2. Notify WorkSafe by calling 132 360 if serious injury or death occurs (page 3).

4. Your worker may give you a completed WorkSafe Worker’s Injury Claim Form.

Is their claim for medical and like expenses only and under your employer’s excess? (page 6)NO YES

1. Ensure your worker seeks appropriate medical treatment.

3. Ensure Register of Injuries is completed (page 3).

• Send the Worker’s Injury Claim Form, Employer Injury Claim Report and Certificate of Capacity to your Agent within 10 calendar days of receipt.

• Send Worker’s Injury Claim Form to Agent within 14 calendar days from the end of the quarter in which the claim was received.

• Help your worker where possible by:

– maintaining contact with them and their doctor

– providing them with ongoing support and encouragement.

• Your Agent will let you know if the claim is accepted and what you should pay your worker.

• Your worker must provide a Certificate of Capacity if they are unable to perform their normal duties (page 7).

• Complete the Employer Injury Claim Report.

• If your worker is unable to do normal duties and hours you need to:

– plan the worker’s return to work, this includes proposing suitable employment

– provide suitable employment when the worker has some work capacity (page 14).

• You must do this from the day you receive the worker’s Certificate of Capacity or a claim for weekly payments.

Guidebook -Followerpagesinnerpages


What you should do nextIf the claim for weekly payments is accepted, you must start paying your injured worker on your usual pay days within seven calendar days of your Agent accepting the claim. Unless your Agent notifies you otherwise, you must continue to make weekly payments to your injured worker for as long as you receive valid Certificates of Capacity. You must do this even if the worker has resigned or you have not received your reimbursement. You are obliged to pay your injured worker, even if they have left your workplace.

Your Agent will reimburse you for weekly payments and any medical and like expenses over your employer excess within 30 calendar days of receiving the Certificates of Capacity or your accounts/receipts.

To be eligible, you must apply for reimbursement for weekly payments within three months of making the payments.

Employer excessAn excess applies to all WorkSafe claims. If your Agent accepts your worker’s claim for weekly payments and/or medical and like expenses, you are required to pay the first 10 working days of weekly payments. You must also pay medical and like services up to the excess amount.

Send copies of your receipts to your Agent so they have a record of what you have paid towards your excess.

The maximum amount payable for medical and like expenses is indexed on an annual basis. For current rates, call your Agent, go to worksafe.vic.gov.au or contact the WorkSafe Advisory Service on freecall 1800 136 089 or (03) 9641 1444.

Excess buy-out optionIf you don’t want to pay an excess on your claim, you can take the excess buy-out option when you apply for or renew your WorkSafe Injury Insurance policy. This option will cost you an extra 10 per cent of your premium. For more information on the excess buy-out option, contact your Agent.

Collection of informationWhen a worker makes a WorkSafe claim, WorkSafe or your Agent may collect personal and health information about your injured worker. Information may be collected from you, previous employers, other government agencies, credit reporting agencies, health service providers, lawyers, investigators, loss adjustors and others who can provide information relevant to the claim.

Information collected by WorkSafe and your Agent is used, disclosed and stored in accordance with privacy laws. Your injured worker can request access to personal and health information collected in the course of managing the claim.

Need help?For help with managing a claim, contact your Agent or contact the WorkSafe Advisory Service by email at [email protected] or by phone on freecall 1800 136 089 or (03) 9641 1444.

Assessing the claim

Send certificates to your Agent as soon as you receive them so your injured worker gets the right treatment at the right time.

38

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03.Communication

Guidebook -Finalpage


Where to get more information

Further informationContact the WorkSafe Victoria Advisory Service on 1800 136 089, email [email protected] or go to worksafe.vic.gov.au

Related publicationsVisit the website for the latest guidance information

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