Our business plan for 2020-2025

Our ethos

2

• UK water: a great responsibility and a great opportunity

• Our plan:

• Is part of a responsible long-term commitment to public service

• Commits to leadership in the sector

• Aims to stimulate a healthy market for innovation

• Gives an excellent deal for customers and the environment

• Increasing trust by:

• Delivering high quality services to all stakeholders

• Sharing success transparently with the communities we serve

3

Our plan

4

We thrive by doing things differently

5

Pushing the frontiers

ACCESSIBLE SERVICES FOR EVERY CUSTOMER

400 MILES OFRIVER IMPROVED

£100m SAVED BY DOING THINGS DIFFERENTLY

ZEROPOLLUTIONS

AFFORDABLEFOR ALL

7 DAY-A-WEEK DELIVERY

NEARLY HALF A CENTURY SINCE THE LAST HOSEPIPE BAN

NEXT DAY LEAKAGE FIX

• Bills 7% lower than now in 2020 and 4% lower by 2025 in real terms

• Biggest ever environmental programme

• Efficiency and lower returns reducing bills by 20%

6

Our bills and investment

• Our vision is to deliver value beyond our legal obligations

• The PR19 plan is endorsed by the Board as consistent with

our long-term strategy and vision

• A full programme of Board engagement to:

• Develop the proposals

• Challenge the ambition and stretch

• NEDs engaged individually on subject areas to help inform

the Board’s collective view

• Met directly with customers and customers’ representatives,

the WW Partnership, and key regulators

7

The role of the Board in PR19

Board

Audit Committee

PR19 Committee

(INEDs)

PR19 Executive

Committee

WW Partnership

(CCG)

INED Subject-Matter Experts

PR19 Steering Group (Senior company

management)

Building trust

8

• Governance arrangements mean all stakeholders’

needs are considered

• Simple financial and corporate structures

• Dividend and exec pay policies linked clearly to delivery

for customers and the environment

• More transparency in the way we share future success:

• 20% of performance rewards will be reinvested

back into the community

9

Wessex Water Partnership PR19 Assurance Report

Members are Independent, Expert, Open, Committed

(Membership, Subgroups, Challenge Log, Design)

Customer Engagement was good

(Varied, scale, innovation, look forward to learning)

Vulnerability and Affordability have been key concerns

(Acceptability, Keep bills down, Vulnerability Strategy)

A few different conclusions to those of the Company

(Leakage, Pollutions)

10