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Page 1: our core IT system now has almost 1,000 users
Page 2: our core IT system now has almost 1,000 users

our core IT system now has almost 1,000 users

only a few of them are ELHA staff

self service means our staff have no work to do

(or only work that adds value to the service)

that is very different from a simple digital service

self service

Page 3: our core IT system now has almost 1,000 users

what percentage of the 2,877 homehunt

applicants that registered with ELHA last

year applied online and went paper free?

>93%

Page 4: our core IT system now has almost 1,000 users
Page 5: our core IT system now has almost 1,000 users
Page 6: our core IT system now has almost 1,000 users
Page 7: our core IT system now has almost 1,000 users
Page 8: our core IT system now has almost 1,000 users
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Page 13: our core IT system now has almost 1,000 users

UPDATE

Page 14: our core IT system now has almost 1,000 users
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Page 19: our core IT system now has almost 1,000 users

Alison Wonderland

07981 669933

Page 20: our core IT system now has almost 1,000 users

07981 669933

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Page 23: our core IT system now has almost 1,000 users

18 White Rabbit Road

Tranent

East Lothian

EH41 3JL

Alison Wonderland

07981 669933 100% self service

Page 24: our core IT system now has almost 1,000 users
Page 25: our core IT system now has almost 1,000 users

Quick My Home

application

Admin 95%

automated

Page 26: our core IT system now has almost 1,000 users

One year ago I said:

of our tenants would be

paper free within five years

Page 27: our core IT system now has almost 1,000 users

March 2017 June 2018

Tenants using their My

Home accounts:

Page 28: our core IT system now has almost 1,000 users

Paper Free Tenants:

March 2017 June 2018

Page 29: our core IT system now has almost 1,000 users

Gold & Platinum Tenants:

March 2017 June 2018

Page 30: our core IT system now has almost 1,000 users

Job

completed

on PDA

SDM

automatically

updated

SDM

automated

letter process

Review list of

letters to send

in SDM

SDM

Mail

Queue

Paper

free link

e-mailed

My Home

survey

module

Tenant input

My Home

Help input

ReportsKTS

Page 31: our core IT system now has almost 1,000 users
Page 32: our core IT system now has almost 1,000 users

Set up in 2010:

Control

Quality

Profit

Digital company from the start

Full self-service repairs ordering since 2011

Works for other HAs and in the private sector

Page 33: our core IT system now has almost 1,000 users
Page 34: our core IT system now has almost 1,000 users

Service Connect

Scheduling

Interfinder(Northgate)

Service Connect(Cloud Dialogs)

Service Connect mobile

Zynk Sage SagePay

work scheduling

job completion

invoicing

account update

Page 35: our core IT system now has almost 1,000 users

Builds on R3 Direct site

Additional admin and ordering functionality

Growing base of Commercial clients

Lidl, Apex Hotels, Barratt Homes, Cala,

Student accommodation providers, factors,

Hillcrest, Link PRS, etc.

R3D & R3C are our main areas of business growth

Page 36: our core IT system now has almost 1,000 users
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Page 45: our core IT system now has almost 1,000 users

Any Questions?

Page 46: our core IT system now has almost 1,000 users

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