our language language etiquettes

8/3/2019 Our Language Language Etiquettes

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Language Etiquettes


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Client CallWORRIED???


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Here are some tips


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Dealing with clients..

Dealing with any clients in services is an art. In thecase of IT, we primarily deal with American and

UK clients. It is useful to know how English

language works with them. Some of us mayhesitate to speak to the client, because we arenot confident. Practice makes you confident

Practice these tips.


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Tips..Indian Context

Do not write "the same" inan email - it makes littlesense to them.

Example - I will try toorganize the projectartifacts and inform youof the same when it is

done

Intnl Clients Context

It is better written simplyas:

Example: I will try toorganize the projectartifacts and inform youwhen that is done


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Tips contd.Indian Context

Do not write or say, "I havesome doubts on this

issue"

..We use this term cozin Indian context

the word for "doubt anda "question" is the same.


. The term "Doubt" isused in the sense of

doubting someone Thecorrect usage (for clients)is:I have few questions on

this issue


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The term "regard" isnot used much in

American English.


They usually do not say"regarding this issue"

or "with regard tothis". Simply use,

"about this issue".


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Do not say "Pardon"when you want

someone to repeatwhat they said.


The word "Pardon" isunusual for them and

is somewhat formal.

Therefore you can usekindly repeat


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Americans do notunderstand most of theIndian accentimmediately

Therefore try not to useshortcut terms such as

"Can't" or "Don't".


They only understand 75%of what we speak andthen interpret the rest.

Use the expanded

"Cannot" or "Do not".


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Indian Context

Do not use the term"screwed up"

liberally. If a situationis not good,Do not use words

such as "shucks or"pissed off".


It is better to say "Thesituation is messed

up".

Tips contd.


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As a general matter of form, Indians

interrupt each other constantlyin meetings - DO NOT INTERRUPT aclient when they are speaking.

Over the phone, there could be delays butwait for a short time before responding.

Tips contd.


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When explaining some complex issue, stopoccasionally and ask "Does that

make sense?".This is preferable than "Did you understand

me?"

Tips contd.


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Indian Context

In email communications,use proper punctuation.

To explain something,without breaking yourflow use semicolons,hyphens or parentheses.


Eg:-You have entered anew bug (the popup notshowing up) in thedefect tracking system;

we could not reproduce it- although, a screenshotwould help.

(Notice that a reference to theactual bug is added in

parenthesis so that thesentence flow is not broken.Break a long sentenceusing such punctuation).

Tips contd.


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Indian Context

When you say,

"I have mailed the

information to you", itmeans youve sent anactual letter or packagethrough the postalsystem.


In American English, a mailis a posted letter. Anemail is electronic mail.

The correct usage is:

"I have emailed theinformation to you"

Tips contd.


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To "prepone" anappointment is an

Indian usage.


There is no actual wordcalled prepone.

You can "advance" anappointment


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Indian Context

In the term "N-tierArchitecture" or "3-tier

Architecture", theword "tier" is NOTpronounced as

"Tyre".


The correctpronunciation is "tea-

yar".

The "ti" is pronouncedas "tea".

Tips contd.


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Tips contd.

Indian Context

The usages"September End",

"Month End", "DayEnd" are notunderstood well by

Americans.


They use these as

"End of September","End of Month or"End of Day".


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Indian Context

For time - when theysay the time is.


"Quarter Of One.. they mean the

time is 1:15. Betterto ask them the

exact time and time

zone.

Tips contd.


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Indian Context

We commonly use theterms

"Today Evening"

"Today Night"

"Yesterday Night" and

"Yesterday Evening".


These are not correct;"Today" means "ThisDay" where the Day

stands for Daytime.Therefore "Today Night"is confusing.

The correct usages are:

"This Evening", "Tonight"Last Night" and

"Last Evening".

Tips contd.


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There is no word called"Updation". Avoid

saying "Updation".


You updatesomebody.

Eg:-You wait forupdates to happen tothe database.


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Do not say "Sir". Do notcall women "Madam".


When you talk to someonefor the first time, refer tothem as they refer to you.

In America, the firstconversation usuallystarts by using the first

name. Therefore you canuse the first name of aclient.


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Tips contd.It is usual convention in initial emails (particularly

technical) to expand abbreviations,

Eg: We are planning to use the Java API For

Registry (JAXR).

After mentioning the expanded form once,

subsequently you can use the abbreviation.


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Tips contd.

Make sure you always have a subject inyour emails and that the subject isrelevant.

Do not use a subject line such as HI .


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Avoid using back,

instead of "Back.


Use "ago".

Back is the worst wordfor American.

(For Days use "Ago",

For hours use "before")


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Avoid using.

BUT"

"YESTERDAY"

"TOMORROW"


Use

. "However".

. "Last day".

. "Next day".


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Client CallWORRIED???

..Now, NOT ANYMORE

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