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2. TEAM MEMBERS 2 3. 3 4. ObjectivesTo apply the communication skillsTo know about the new technology from TM- unifiTo know the real working environmentTo improve our public communication or relation 4 5. LOCATION:Telekom Malaysia Berhad,Tkt.2, Wisma TMShah Alam No.6 , PersiaranDamaiSeksyen 11,40000 Shah Alam.5 6. PART ACompany ProfilePART BPersonal Profile PART C Research Focus 6 7. PART ACOMPANY PROFILE7 8. COMPANY PROFILECorporate InformationDate of Incorporation: 12 October 1984Provides the telecommunication services in Malaysia such intelephony and internet services.Operates in the year of 1946 where it at first were known asJabatan Telekom Malaysia and were fully operates under thegovernment of Malaysia.EmployeesAll Malaysia - 24,000AND department, Shah Alam - 109 8 9. TM EVOLUSIONMALAYANTELECOMMUNICATIONSTELECOMMUNICATIONSDEPARTMENT, FEDERATION DEPATMENROF MALAYA SYARIKAT TELEKOM JABATAN TELEKOM MALAYSIA MALAYSIA BERHADTELEKOM MALAYSIA BERHAD TELEKOM MALAYSIA BERHAD 9 10. 10 11. THE BOARD OF DIRECTOR11 12. ORGANISATION CHARTAGMFundamental Plan Detail Planning ImplementerManagerBukit RajaKlangImp 1 Imp 3Banting SelangorImp 2 AssistantAssistant Assistant ManagerManager Manager12 13. VISION AND MISSION Our Vision "To be Malaysias leading new generation communicationsprovider, embracing customer needs through innovation andexecution excellence" Our Mission Strive towards customer service excellence and operationalefficiency Enrich consumer lifestyle and experience by providinginnovative new generation services Improve the performance of our business customers byproviding high value information and communicationssolutions Deliver value for stakeholders by generating shareholder valueand supporting Malaysias growth and development 13 14. Communication Tools Malay Language Between Malaysians workers With subordinate (unofficial) English Language Meeting With foreigner workers14 15. BRANCHESKELANTAN PUTRAJAYATERENGGANU PERAKPAHANG PULAU PINANGJOHORKEDAHMELAKA PERLISNEGERISABAH SEMBILANSELANGOR SARAWAKKUALA LUMPUR15 16. PART BPERSONAL PROFILE 16 17. PERSONAL PROFILEName : Muhammad Hafizuddin Bin Mohd NoorPosition : Assistant Manager Access NetworkDepartmentEducation Background : Sekolah Menengah Teknik IpohKolej MARA KulimUniversiti Tun Hussein OnnQualification :Sijil Pelajaran MalaysiaBachelor (Hons) in Telecommunication Engineering17 18. Self description about interviewer Interviewer is a hardworking and responsible person, he will do the work given to him properly and will done due to date line.Reason work with TM related to his education backgroundYears working with TM 3 years working with TMSubordinates work with him He has 4 subordinates working with him18 19. Experience working His most deal with many kind of sub contractor with different attitude and must be follow up time to time.The challenging task make sure all the project done due to deadline by the Telekom Malaysia Headquarter.The personal characteristic hardworking, dedication, honest, punctual, can work overtime.Enjoy in management and engineering He learn something new when he in his management department now, because he not only focused on technical areas but both at one time.19 20. 20 21. PART CRESEARCH FOCUS21 22. RESEARCH FOCUS1. STAFF2. PRODUCT 3. FUTURE PLAN4. PROBLEM22 23. STAFF1. Staff training to improve skills2. Staff in AND department3. The skills required for AND department4. Management style5. Safe Working environment23 24. Staff training to improve skillsFor Unifi, this product is newThats why staff will send for training to makethe staff know how to install this productWill send to multimedia college for training.24 25. Staff in AND departmentFor TM Western Selangor AND department4 staffInstallation for UNIFI given to the contactorappointedOnly monitor the contractor to perform workaccording to specifications set by the TM25 26. The skills required for AND departmentHave background studying intelecommunications engineeringDiploma and Bachelor in TelecommunicationFor certificate worker they must have learn incable installationSkills will be teach during the training 26 27. Management styleSpeak in Malay and English languageMalay will be use when speak amongMalaysian workerEnglish will be use when speak with foreignworkersFollow the order from top management27 28. Safe Working EnvironmentTM always practice the safety environment inworkplaceWhen to do their work they must requireauthorize certificate fromTNB,NIOSH,CIDB,SYABAS and many more.All site workers must wear the protectionequipment that provided by TMEveryday the TM UNIFI technician will presentwhat the progress of the installation and safetyenvironment on the project site 28 29. PRODUCT1. Latest Product2. Quality of unify product3. Technology to execute UNIFI product4. Most Marketable product5. Production performance important to achieve target. 29 30. Latest ProductDownload large (file size) DVD quality movies andmusic video clipsEnjoy a new TV experience through TV over broadband(IPTV)Work from home and stay in touch with their offices orclients and business associates anywhereEnjoy a richer, secure shopping and e-commerceexperience from the comfort of their homesPlay on-line gamesAccess educational services such as study on-lineand participate in virtual classroom discussions 30 31. Quality Of Unifi ProductUNIFI is the new product from TMTo make sure the quality of this product, TMwill ensure the installation must follow thestandard.The standard is the cable must connected withproper method like termination, jointer andmany more.31 32. Technology to execute UNIFI productTo maintain the quality Do a proper plan before the installationprocess (R&D Department)ATP Testing (Acceptance Test Protocol)for every part or every process 32 33. Marketable Products3 marketable productsStreamyx for home usesUnifi more to industry usesI talk with mobile for phone 33 34. Production performance important to achieve target to provide full coverage to wholes Malaysia 34 35. FUTURE PLAN1. Company s strategic plan2. Long term production planning3. Research for the new technology4. Send their employees for training5. Recognition from the Government 35 36. Company s strategic planTM will continue to improve their productfrom time to timeTM will full fill their unifi target especiallyindustry36 37. Long term production planningActually their product is company privacy.So, maybe they want to make a surprise fortheir customer.They will make sure every product that haveproduce with high performance.37 38. Research for the new technologyThe company do some research to increasetheir productivity to satisfy their customer.For example when TM want to connect tocable to other cable they try to reduce theresistance.38 39. Send their employees for trainingIf the company receive the new technologythey will send their employees for trainingNormally, TM will send their employees forthe training at TM training centre (Northern,Southern, Eastern , Sabah & Sarawak)39 40. Recognition from the Government Absolutely it already receive a lot of recognition or award by the Government For examples :40 41. 41 42. PROBLEM1. Reduce production cost2. Maintain services for your customer3. Response to customers complaints4. Testing for quality of UNIFI product5. New technology to increase productivity 42 43. Reduce production costUNIFI is a new ProductUsing new Technology Fiber Optic [Expensive]Recently Technology (Streamyx) Copper[Cheaper]Fiber optic Import from outside(Taiwan, China) Performance is okay, durabilityproblemTo reduce the cost in future Made in ourcountry 43 44. Maintaining services that you provide to the customerSupervise the TM Contractor duringinstallation process 24 hour 7 days maintaining services TMContractor (Bumiputra Company appoint byTM Contract)44 45. Response to customerscomplainsThis AND (Access Network Department) do a technical work onlyAny complain from customer receive byother departmentComplainTelephoneForm TM PointEx: TM Unifi centres call 1 300 88 1221Email at unifi@tm.com.my45 46. Kind of testing that you use to make sure the quality of the product To maintain the quality Do a proper plan before the installation process (R&D Department) ATP Testing (Acceptance Test Protocol) for every part or every process46 47. Company employ new technology to increase productivityATM Base (Asynchronous Transfer Mode) Previous Tech.IP Base (Internet Protocol) New Tech.47 48. Example of Underground Installation for FTTH (Fiber To The Home)Testing on Existing underground GI pipe. Ok but new piping required to place FTB. 48 49. 49 50. 50 51. CONCLUSION 51 52. EXPERIENCEGain new knowledge about this newtechnologyKnow how to make appointment with thecompanyGain skills in communicating with company52 53. PROBLEMSAppointments have been set early, but thecompany was forced to postpone theappointment for some reasonsThe company has mistaken give us theinformation that we need for research focus.Due to too many procedures, the companyhas failed to get permission to bring our teamto UNIFI installation site. 53 54. SUMMARYTelecommunication services are one of theengineering types of work field.The interview session are helping students tounderstand more about the workingenvironment.The latest project is national HSBB (High-SpeedBroadband) project is a PPP (Public PrivatePartnership) agreement between TM and thegovernment to develop next generation HSBBinfrastructure and services.54 55. QUESTION & ANSWER55 56. THANK YOU56