out of sight, out of mind and out of danger cloud hosted 9-1-1

© 2014 Emergency CallWorks - Confidential

Out of Sight, Out of MindAnd Out of Danger

Cloud Hosted 9-1-1

9-1-1 innovation beyond next generation


What Does Hosting Mean to you?

• Definition - “Hosting”• Generally speaking, this has been referred to as centrally

managed Web Sites or Pages, Databases, Services (blogs, e-

mails, etc.), Sever Hardware and other similar products and services connected to the basic Internet

• Typically part of an Internet Access Service Plan• Network studies and bandwidth requirement is very

important

• Other Terms you may be familiar with;

• Cloud Hosting

• ASP (Application Service Provider)

• SaaS (Software as a Service)• Salesforce.com

• Accounting, Payroll, Data Storage, etc..


● Out of Sight○ Reduce Operational Requirements○ Eliminate Cyclical Procurement

● Out of Mind○ Faster Turn-Up○ Increased Operational Expertise

● Out of Danger○ Disaster Recovery○ Increased Redundancy

Software as a Service / Hosting


Hosting we see in PSAP's today!

• Redundant 9-1-1 Controller at a Customer Premise PSAP• The legacy model most common today for the host

• All hardware and software installed and maintained at a

customer site or Telco

• Generally a capital purchase

• Utilize IP Networks to add Remote Positions/Phones

• Share investment in CPE equipment with other PSAP's

• Generally County / Regional in scope

• Optionally place host in a data center nearby• Generally the same set-up but moves the backroom to a

more secure facility


Factors that Lead to Consideration?

• Budget shortfalls and or reductions

• Complexities of (or Anxiety about) i3 compliance and participation

• Need for known TCO “no surprises”

• Challenges with or lack of local IT support

• System forklifts to become compatible (i3 NG as an example)

• Shared systems with neighbors

• Want to transfer voice and data quickly

• Desire for increased support from manufacturer

• Wants a completely managed service

• Additional capacity at reduced cost

• Survivability / Disaster Recovery


Enterprise Hosting is Hot !• State of Mass 250+ PSAP's RFP in Process

• State of North Dakota RFP In Process

• State of South Dakota RFP in Process

• State of Oregon Feasibility studies

• State of Kansas Feasibility studies

• State of Kentucky Feasibility studies

• Multiple COG's in Texas

• East Central, NE 10 PSAP's / 30 Pos.

• Tarrant County, TX 51 PSAP's / 311 Pos.

• Cuyahoga County, OH 45 PSAP's / 200 Pos.


PSAP Hosted Single Site – How it Looks


Geo-Diverse Host – How It Looks


True NG Hosted SaaS Model


PSAP Backroom View


Workstation Detail – Just Like you have today


Increased Data Sharing and Visibility

• Data Sharing • Exceptional speed increase in transfers with data

• All received and added data can be transported with calls

• Permission based decision support tools to view data

• Real time active call and incident dashboards

• Historical data mining

• General analytics/reports with export

• All this across the enterprise user base as desired

• Virtual operator capability across enterprise


Advantages

• Known budget per month – “no surprises”• Legacy and NG Ready as migration(s) occurs• PSAP CPE footprint – utility – maintenance• Eliminates the need to install LNG's at PSAP's• Survivability / Disaster Recovery• Accelerated feature delivery• Messaging between PSAP's• Remote Monitoring included• Removes anxiety about upgrades, warranty, etc.• Consolidated reporting – as desired• Add-on Dispatch at any time• Escape RFP Purgatory - Long Life


Economics / Cross Benefit

• Eliminate duplication of equipment• Shared infrastructure

• Common Spares

• Unified and cross training

• Reduce support costs – remote monitoring included• Minimal site equipment

• Reduced truck rolls

• Concurrent use licensing• Don’t pay for what your not using

• Also, be prepared for more as needed

• Budget Friendly• NO money down for capital purchase

• Known cost over time

• Add new capability anytime (interop-with other users)


Questions ?


Contact Info

Eddie Lau - 410.672.6543

[email protected]

out of sight, out of mind and out of danger cloud hosted 9-1-1

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