outline concept, pathway, implementation model current system demonstration hertfordshire county...
TRANSCRIPT
• Outline concept, • pathway, • implementation model• current system demonstration
Hertfordshire County CouncilHealth & Community Services
Development Update
June 2012
People are more likely to stay independent if they
can make informed choices
Why an eMarketplace ?Why an eMarketplace ?
Information
Advice
Guidance
To do this we need the right…
……at the right time
Over time the eMarketplace will provide a
one stop shop
to access
Information
and Buy services
for Hertfordshire people and carers
Key Features Key Features
• Customer Guidance
• Contractual relationships - customers and suppliers
• Ratings – 5 star approach for customers feedback
• Merchant accounts to make on-line payments
• An on line registration process for suppliers
• Suppliers can target their website presence
Benefits for SuppliersBenefits for Suppliers
• A platform to market services more widely
• Customers and suppliers involved in design
• Documents to support suppliers
• Support for Customers to reduce complaints
• Customer feedback to help improve services
• eMarketplace will broaden over time
• Provide customer access 24/7
• Wider access for self funders & personal budgets
The Joining ProcessThe Joining Process
Step One – Check criteria & evidence
Step Two - Build your ‘free’ site & products and /or services
Step Three - Link in a merchant account
Step Four – ‘Test’ your configuration
Step Five - Confirm to HCS you are ready !!
Step Six – Authorisation for ‘ Go Live’
Examples of Key Joining Examples of Key Joining criteria criteria
• Agree to @UK Terms and Conditions
• Agree to Terms of Access
• Evidence of working within CRB Regulations
• Trading Standards Codes where appropriate
• Sign up to the ‘Rating’ process
• Agree to Distance Selling Regulations and Consumer Rights Regulations
• Work within VAT regulations
• Agree to the ‘removal’ rules
The PhasesThe Phases
Self Self funding / funding /
Cash Direct Cash Direct PaymentsPayments----------------------------Controlled Controlled
GroupGroup
Functional Functional development, development,
feedback,feedback,Additional Additional
providers & providers & Provider Provider groupsgroups
Open Open service to service to all citizensall citizens
Personal Personal Budgets, Budgets, systems systems
integration,integration,All provider All provider
groupsgroups
PilotPilot
Develop & Market
Pilot Release
Homecare, Homecare, Equipment Equipment
and and Voluntary Voluntary providersproviders
Public Release
PB Release
Sept’12 Dec’12
Apr’13PublicPublic
Full Go LiveFull Go Live
Develop & TestDevelop & Test
Pre –PilotPre –PilotDevelop, Develop,
Test, Test, Coordinate Coordinate & Complete& CompleteChecklistChecklist