outline of the 2018 white paper on information and ... · participation in communities through...

Outline of the 2018 White Paper on Information and Communications in Japan

July 2018Ministry of Internal Affairs and Communications, Japan

—Sustainable Growth Through ICT in an Era of Population Decline—

（Unofficial Translation）

Structure of the 2018 White Paper on Information and Communications in Japan

2

Special Theme: Sustainable Growth Through ICT in an Era of Population Decline● Information and communication technology (ICT) can create new values by connecting between all kinds of entities, such as people, things,

organizations, and communities. By stimulating demand, improving productivity, and promoting people's social and labor force participation through utilization of ICT, sustainable growth can be achieved in an era of population decline.

Chapter 1 ICT in Japan and the World Current state of the world's ICT market where dissemination of artificial intelligence (AI) and the internet of things (IoT) is making progress Comparison of the state of ICT investment, contribution of ICT capital stock to GDP growth, and innovation acceptance in Japan and the United States

Chapter 2 Formation of New Economies Through ICT (Markets): Market Creation Through the Spread of X-Tech Creation of new products and services

This section takes up formation of new markets through progress of X-Tech, which creates new values and systems through ICT transcending industrial barriers, and changes in the modes of business to business (B to B), business to consumer (B to C), and consumer to consumer (C to C) transactions through use of ICT platforms.

Capturing of global demandThis section deals with the current state of overseas expansion of the ICT industry and utilization of ICT for capturing the demand of inbound visitors, both of which supplement the shrinking domestic demand resulting from the population decline.

Chapter 3 Productivity Improvement and Organizational Reform Through ICT (Organizations): Productivity Improvement Through Aggressive ICT Investment Productivity improvement

ICT contributes to labor productivity in both aspects of increasing the efficiency of the labor input and increasing the value added. This section takes up measures to resolve challenges and improve productivity through ICT and ICT that connects organizations such as cloud computing.

Organizational reformThis section discusses organizational reform that brings out the potential of ICT, focusing on chief information officers (CIO) and chief digital officers (CDO) who lead ICT utilization in organizations.

Chapter 4 Promotion of Inclusion Through ICT (People): Realization of Multiple-Group Membership Using ICT for Enabling Diverse Lifestyles Social participation

This section takes up topics including the state of dissemination of ICT, such as social media, and the current state of communications, the state of participation in communities through social media, and networking ability (the ability to connect with others).

Labor force participationThis section discusses the state of use of telework and crowdsourcing as means of labor force participation for diverse people, and the possibility that dissemination of AI would cause changes in work and redirect education to deal with such changes.

2

Chapter 5 Basic Data on the ICT Field (Latest Data on ICT in Japan)Chapter 6 ICT Policy Trend (Latest Trend of ICT Policies of the Ministry of Internal Affairs and Communications [MIC])

Trend of ICT Markets in Japan and the World The number of IoT devices is about 27 billion in the world in 2017. It is expected to reach 40 billion in 2020. The market size of cloud services, which support AI・IoT services, is predicted to continue expanding to reach about 1.9 times the 2017 level by 2020. On the other hand, there are markets such as the smartphone market which have shifted to stable growth as a result of achieving widespread dissemination.

(Source) IHS Technology

Chapter 1ICT in Japan and the World

Transition and forecast of the number of IoT devices in the world


3


Transition and forecast of smartphone market sizes and shipments in the world


Annu

al a

vera

ge g

row

th ra

te o

f the

nu

mbe

r of I

oTde

vice

s 20

17–2

020

Military/aerospace/aviation

Industrial applicationAutomotives

HealthcareConsumer electronics

Communications

Number of IoT devices (100 million) 2017

Computers

(100 million units)Forecast value

(100 million dollars)

North America

Europe and other countries

Central and South America

China Japan Other Asian countries

Shipping amount

Transition and forecast of cloud service market sizes in the world

Number and growth rate forecast by field/industry of IoT devices in the world

Current State of ICT Investment in Japan and the United States 4

00.10.20.30.40.50.6

0102030405060

日本ICT投資（名目）米国ICT投資（名目）

(trillion yen) (trillion dollars)

1.12 1.18

0.15

1.02

-1

0

1

2

3

4

5

6

'96-'00 '01-'05 '06-'10 '11-'15

Japan(%)

9.27

4.193.26

1.99

-2

0

2

4

6

8

10

'96-'00 '01-'05 '06-'10 '11-'15

ICT industry(%)

0.35 0.62-0.56

0.82

-2

0

2

4

6

8

10

'96-'00 '01-'05 '06-'10 '11-'15

Other industries (those using ICT )

労働の質

労働

一般資本

ICT資本

TFP

付加価値

成長率

(%)

Compared to the United States, the amount of ICT investment in Japan is small, so the ICT capital stock also remains on the same level. The total factor productivity* which could be affected by ICT and the ICT capital stock have contributed to Japan's GDP growth (an increase in value

added) to a certain extent, but the level of contribution had been low compared to the United States until 2010.* Total factor productivity (TFP): Factors other than capital and labor which contribute to production growth. Specifically, factors such as technological progress and efficiency

improvement which could be affected by ICT.

When comparing the rates of contribution of the ICT industry and other industries to Japan's growth rate, industries other than the ICT industry are found to be contributing little to pushing up the TFP.

Transition in ICT investment amounts (nominal) in Japan and the United States

Transition in ICT capital stocks (nominal) in Japan and the United States

Breakdown of contribution to the GDP growth rate in Japan and the United States

Breakdown of contribution to the growth rate by industry in Japan

0

0.5

1

1.5

0

50

100

150

日本ICTストック（名目）米国ICTストック（名目）

(trillion yen) (trillion dollars)

Chapter 1ICT in Japan and the World

3.75

2.18

0.55

1.55

-1

0

1

2

3

4

5

6

'99-'00 '01-'05 '06-'10 '11-'15

United States労働の質

労働

一般資本

ICT資本

TFP

付加価値

成長率

(%)

Japan's ICT investment (nominal)

US ICT investment (nominal) (Source) OECD Stat

Labor qualityLabor

General capitalICT capital

TFP

Value added growth rate

Japan's ICT stock (nominal)

US ICT stock (nominal) (Source) OECD Stat

Labor qualityLabor

General capitalICT capital

TFP

Value added growth rate

7,581 11,22316,363

19,64324,671

31,355

40,140

46,44351,436 51,994

0.3%0.4%

0.6%0.7%

0.9%

1.1%

1.3%

1.5%1.7% 1.7%

0.0%

0.3%

0.6%

0.9%

1.2%

1.5%

1.8%

0

10,000

20,000

30,000

40,000

50,000

60,000

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

電子マネー決済金額（億円）民間消費支出に占める割合

（億円）

Formation of New Economies Through Networking Brought About by ICT 5

Due to the transformation brought about by AI and IoT, changes are occurring in the mutual relationship between companies and industries also in the market.

"X-Tech," which creates new values and systems by providing solutions using ICT, has made progress. It is spreading to various fields including financial services that are becoming increasing digitized (FinTech).

The progress in X-Tech has promoted coordination and integration beyond industries and value chains (processes that create the value added). As a result, industrial structures have changed and mutual entry between different industries increased, and new markets have started to be formed transcending industries.

Cross-sectoral services beyond the conventional industrial frameworks have advanced, such as FinTech companies that provide asset management or automatic saving services by accessing customer information held by financial institutions.

Chapter 2Formation of New Economies Through ICT

Transition in the Amount of Electronic Money Payment

(Source) Created based on “Coefficient of Electronic Money," Bank of Japan.

Major FinTech services Impact of X-Tech on market structure changes

デジタルデータの活用拡大がもたらすプレーヤーの役割や主導権シフトなど業界構造の変化、

新規参入、新たな業種・ビジネスモデルの創出

AI・IoTなどの新たなICTによるデジタルデータの生成・収集・分析の進展

バリューチェーン

金融業

小売業

農林業

製造業

建設業

ﾏｰｹﾃｨﾝｸﾞﾞ企画

開発調達

生産製造

営業販売

保守顧客対応

・・・

業種

消費者等

業種の垣根を越えた連携・統合

業種内の統合・分離

Category Business type Field/function provided Typical example of a FinTech service

Operations

BankingDeposit/asset management • PFM (Personal Financial Management), virtual banks

Loan • P2P lending, social lending, crowdfunding

CardPayment • Mobile payment, online payment, mobile POS, automatic

paymentMoney transfer • Online money transfer, P2P transfer

Securities Investment/asset management • Robo-advisor, online securities, FP (financial planner)

InfrastructureBusiness support • Big data analysis, security, crowd-type accounting/labor

consulting services

Currency/payment networks • Virtual currency payment/exchange, decentralized exchange (blockchain)

Progress in generation, collection, and analysis of digital data through new ICT such as AI and IoT

Value chain

IndustryMarketingPlanning

DevelopmentProcurement

ProductionManufacturing

MarketingSales

MaintenanceCustomer

service

Finance

Retail

Agriculture and forestry

Manufacturing

Construction

Integration/split within the industry

Coordination/integration transcending industrial barriers

Con

sum

ers,

etc

.

Changes in industrial structures, including shifts in the roles and initiatives of the players, new entries, and creation of new

industrial/business models brought about by expanded use of digital data

(100 million yen)

Amount of electronic money payment (100 million yen)

Proportion in private consumer spending

46.6%

28.7%

21.2%

35.7% 32.9%

26.1%20.2%23.6% 21.8%

11.9%7.4%

7.0%

0%

10%

20%

30%

40%

50%

2014年度(n=7,939) 2016年度(n=5,332) 2017年度(n=3,225)

無料公衆無線LAN環境

施設等のスタッフとのコミュニケーションがとれない

多言語表示の少なさ・わかりにくさ（観光案内板・地図等）

SIMカードの購入

Capturing of Global Demand Through ICT 6

In order to supplement the shrinking domestic demand resulting from the population decline, it is important to capture global demand, mainly demand in emerging countries that continue to grow.

As a result of a questionnaire survey of ICT companies, they desire to use direct investment frequently as the means of overseas expansion in the future (same industry).

Another approach to capture capital is M&As (corporate mergers/acquisitions). ICT companies' M&As overseas in 2016 amounted to 36.7 billion dollars.* To boost the number of inbound visitors that have increased in recent years, ICT can contribute in such areas as enhancing the soft power (providing

Japanese content overseas) and improving the receptive environment (providing Wi-Fi access, providing multilingual signage/communication, etc.).

(Source) "Questionnaire survey conducted on foreign visitors to Japan with regard to the receptive environment of multilingual signage/communication," Japan Tourism Agency, etc.

Chapter 2Formation of New Economies Through ICT

Data collected from 1500 ICT companies in 10 countries(Source) Create based on "International IoT Competitiveness Index," MIC.

* About 4 trillion yen at the FY2016 exchange rate under the Operational Rules for Disbursing Officers (1 dollar = 120 yen)

0

1,000

2,000

3,000

4,000

0

10,000

20,000

30,000

40,000

50,000

2011年 2012年 2013年 2014年 2015年 2016年 2017年

旅行消費額(←左目盛）訪日外国人旅行者数（右目盛→）

(億円) (万人)

(Source) "Consumption Trend Survey for Foreigners Visiting Japan," Japan Tourism Agency and "Trends in Visitor Arrivals to Japan," Japan National Tourism Organization (JNTO).

11.13.5

48.0

45.6

9.7

14.0

15.4 26.3

15.8 10.5

0%

20%

40%

60%

80%

100%

全体(n=279) ICT企業 (n=57)

その他

業務提携

直接投資(異業種)

直接投資(同業種)

輸出

0%

5%

10%

15%

20%

25%

0

50

100

150

200

250

300

350

400

2013 2014 2015 2016日本のICT企業 M&A金額の推移

世界企業に対する日本企業の割合

単位:億ドル

Companies' means of overseas expansion (questionnaire survey result; the means desired to be used frequently in the future)

Difficulties faced by foreign visitors to Japan during travel (extract)

Transition in the number of foreign visitors to Japan and their consumption amount

Transition in the M&A amount of ICT companies (the amount for Japanese companies and its proportion in the world's ICT sector)

Others

Business alliance

Direct investment (different industry)Direct investment (same industry)Export

All respondent companies (n=279)

ICT companies (n=57)

(100 million yen) (10,000 people)

Amount of travel consumption (←left scale)

Number of foreign visitors to Japan (right scale→)

Unit: 100 million dollars

Transition in the M&A amount of Japanese ICT companiesProportion of Japanese companies in companies worldwide

FY2014 (n=7,939) FY2016 (n=5,332) FY2017 (n=3,225)

Unable to access a free public wireless LAN environmentUnable to communicate with staff at facilities, etc.Scarce and difficult-to-understand multilingual signage (tourist information signs, maps, etc.)Unable to purchase a SIM card

16.1

25.1 22.815.9

8.5

11.0 14.7

14.24.9

7.411.1

9.25.2

9.07.2

13.0

6.4

10.8 6.88.5

2.4

4.1 2.3 7.8

5.8

5.4 9.57.3

13.4

8.5 7.48.1

18.5

5.4 5.97.6

2.1

6.7 7.43.1

7.9

2.82.9 3.18.8

3.8 2.0 2.1

0

20

40

60

80

100

日本(n=329) 米国(n=390) 英国(n=443) ドイツ(n=422)

組織風土

組織としてのビジョンや戦略の立案

資金調達環境

ビジネスモデルの構築

自社のニーズに対応したソリューション

や製品・サービス人材育成

政策や制度的な対応・支援

データ流通に係る制度環境やルール

の整備レガシーシステムとの調整や移行

外部との接続性

端末やセンサーの品質や価格

通信回線の品質や速度

(%)

State of Introduction of AI and IoT in Companies and Challenges Facing Their Utilization

7

Looking at the state of introduction of AI and IoT in companies in various countries from the viewpoints of processes (production processes, delivery methods, etc.) and products (introduction of products and services into the market), the introduction rate of AI and IoT in Japanese companies is not much different from that in European and US companies, but there is a risk that Japanese companies would lag behind companies in other countries in and after 2020.

As challenges facing utilization of AI and IoT, Japanese companies mentioned challenges concerning information and communications systems (the right figure below: the part enclosed in blue broken lines) less frequently than European and US companies, but mentioned challenges concerning business (the right figure below: the part enclosed in green lines) and organization (the right figure below: the part enclosed in red lines) more frequently than European and US companies.

The above suggests a possibility that Japanese companies have been unable to gain a concrete view on the effects that can be brought about through utilization of AI and IoT and measures for maximizing those effects.

Challenges facing in utilizing AI and IoT in companies in various countries

Chapter 3 Productivity Improvement and Organizational Reform Through ICT

State of and plans for introduction of AI and IoT in companies in various countries

0.0

20.0

40.0

60.0

80.0

100.0

日本米国英国ドイツ

0.020.040.060.080.0

100.0

IoT(データの

取得・蓄積）

IoT

(AIを用いない

データ分析）

AI

0.0

20.0

40.0

60.0

80.0

100.0

0.0

20.0

40.0

60.0

80.0

100.0

IoT(データの

取得・蓄積）

IoT

(AIを用いな

いデータ分

析）

AI

導入済み（現在）導入予定（2020年頃）導入予定（2025年以降・未定）

プロセス

プロダクト

0.0

20.0

40.0

60.0

80.0

100.0

0.0

20.0

40.0

60.0

80.0

100.0

Already introduced (present)

Pro

cess

es

IoT (data acquisition/accumulation)

IoT(data analysis

without use of AI)

Pro

duct

s

Introduction planned (around 2020) Introduction planned (2025 or later; timing undecided)

IoT(data analysis without use of

AI)

IoT (data acquisition/accumulation)

Japan US UK Germany

Organizational climate

Planning of organizational visions or strategies

Fund procurement environment

Business model development

Solutions, products, and services meeting the needs of own company

Human resource development

Policy or institutional response/supportDevelopment of institutional environment and rules for data distributionCoordination with and migration of the legacy system

External connectivity

Terminal and sensor quality and pricesCommunication line quality and speed

Japan (n=329)

US (n=390)

UK (n=443)

Germany (n=422)

16.7

34

34.7

6.6

20.6

52.5

4.9

20.7

55.8

5.2

18.8

52.3

ICTによる労働生産性の上昇効果

…４.０倍

…２.５倍

…１.１倍

高コスト構造

製品・サービスのコモディティ化

業務の省力化

業務プロセスの効率化

既存製品・サービスの高付加価値化

新規製品・サービスの展開

主な経営課題 ICTによる解決領域

②付加価値額を増やす

①労働投入量の効率化を図る

人材不足

Japan's Productivity and Effects of ICT Utilization 8Chapter 3 Productivity Improvement and Organizational Reform Through ICT

In terms of labor productivity per hour of OECD member countries (2016), Japan ranked lower than the average at around the medium level (21st among 35 countries).

Labor productivity can be improved by (i) increasing the efficiency of the labor input (processes) and (ii) increasing the value added (products), and ICT can be utilized in both of these approaches.

At present, many of the management challenges which companies have resolved through ICT are related to (i) (processes). The effect of improving labor productivity is particularly large for aggressive ICT investment centering on enhancement of the value added of

existing products and services.

Categories of measures for resolving challenges and improving productivity through ICT

*1 According to a questionnaire survey, each group's labor productivity growth rate over a span of three years was as follows."Saving labor for operations": applicable (3.32%), not applicable (3.10%) "Improving efficiency of operational processes": applicable (6.71%), not applicable (2.71%) "Enhancing the value added of existing products and services," "developing new products and services": applicable (7.78%), not applicable (1.96%)

*2 The issue of promotion of labor force participation through ICT for resolving personnel shortages is discussed in Chapter 4 as an issue related to people.

*2

48.3

30.1

25.8

19.9

16.5

0 10 20 30 40 50

業務プロセスの効率化（省力化等）

迅速な業務把握、情報把握

開発・運用コストの削減

ビジネスモデルの変革

グローバル化への対応 (n=236)

プロセス

プロダクト

Major management challenges which companies resolved through ICT

Efficiency improvement of operational processes (labor saving, etc.)

Expeditious identification of operations or information

Reduction of development/operation costs

Change of business models

Response to the globalization trend

Processes

Products

Major management challenges

Aspects resolved through ICT

ICT's effect of improving labor productivity *1

High-cost structure

(i) Increasing the efficiency of the labor input

(ii) Increasing the value added

Saving labor for operations

Improving the efficiency of operational processes

Enhancing the value added of existing products and

services

Developing new products and services

1.1 times higher

2.5 times higher

4.0 times higher

Personnel shortages*2

Commoditization of products and

services

5.0 16.8

27.4 16.4 8.4

16.4

28.2

26.4

2.4

9.8

14.0

15.6

22.4

20.2

16.0 22.2 61.8

36.8

14.4 19.4

0

20

40

60

80

100

日本(n=500) 米国(n=500) 英国(n=500) ドイツ(n=500)

設置済み検討中検討後見送り未検討分からない

(%)

Organizational reform for bringing out the potential of ICT 9

In order to achieve aggressive ICT investment, organizational reform for bringing out the potential of ICT is also indispensable. To that end, organizational reform needs to be carried out centering on establishment of a CIO or CDO who will lead the introduction and

utilization of ICT in business activities. However, the rate of establishment of a CIO or CDO is lower in Japan compared to the United States, the United Kingdom, and Germany. Companies that have established or are considering establishing a CIO or CDO tend to have a higher ICT introduction rate and be

actively engaging in efforts to increase employment or labor force through use of ICT.

State of efforts of domestic companies to increase employment or labor productivity through use of ICT

Chapter 3 Productivity Improvement and Organizational Reform Through ICT

0

20

40

60

80

社内ネットワーク化

社外ネットワーク化

インターネット接続サービス

パッケージソフトウェア

クラウドサービス

ホスティングサービス・ハウジングサービス

独自業務システム

PC

等の利用

モバイル端末の利用

BY

OD

の許可

外部向けＨＰ

ＥＣ機能を持つＨＰ

SN

S

アカウント等の活用

インターネット広告

テレワーク

サテライトオフィス

クラウドソーシング

海外企業へのアウトソーシング

国内の地方企業へのアウトソーシング

ICT

人材の育成

ICT

人材の雇用

CIOまたはCDO設置済・検討中(n=101) その他(n=399)

（％）

ICTの導入 ICTによる雇用や労働力強化

Efforts to utilize on ICT investment

State of establishment of a CDO

010203040506070

自社内の組織の見直し

ICT

人材の育成や雇用

他社との協業や連携等体

制の見直し

自社製品・サービス開発へ

の活用

ICT

を活用するための研究

開発・技術開発

上記以外のイノベーション

促進に資する取り組み

その他

日本(n=236) 米国(n=350) 英国(n=429) ドイツ(n=417)(%) Japan (n=236) US (n=350) UK (n=429) Germany (n=417)

Rev

iew

of t

he in

-hou

se

orga

niza

tion

Rev

iew

of s

yste

ms

for

colla

bora

tion

and

coop

erat

ion

with

oth

er

com

pani

es

Dev

elop

men

t and

em

ploy

men

t of I

CT

hum

an

reso

urce

s

R&

D a

nd te

chno

logy

de

velo

pmen

t for

usi

ng IC

T

Use

of I

CT

for d

evel

opin

g ow

n co

mpa

ny's

pro

duct

s an

d se

rvic

es

Oth

ers

Oth

er in

itiat

ives

that

co

ntrib

ute

to p

rom

otin

g in

nova

tion

Japan (n=500) US (n=500) UK (n=500) Germany (n=500)Already established

Under consideration

Shelved after consideration

Yet to be considered

Don't know

CIO or CDO already established or under consideration (n=101) Others (n=399)

Introduction of ICT Enhancement of employment and labor force through ICT

Dev

elop

men

t of i

ntra

-com

pany

net

wor

ks

Dev

elop

men

t of e

xtra

-com

pany

net

wor

ks

Use

of i

nter

net c

onne

ctio

n se

rvic

es

Use

of p

acka

ge s

oftw

are

Use

of c

loud

ser

vice

s

Use

of h

ostin

g se

rvic

es/h

ousi

ng s

ervi

ces

Dev

elop

men

t of s

yste

ms

for p

ropr

ieta

ry o

pera

tions

Use

of P

Cs,

etc

.

Use

of m

obile

term

inal

s

Per

mis

sion

for B

ring

Your

Ow

n D

evic

e (B

YOD

)

Est

ablis

hmen

t of a

n ex

tern

al w

ebsi

te

Est

ablis

hmen

t of a

web

site

with

an

elec

troni

c co

mm

erce

func

tion

Use

of S

NS

acc

ount

s, e

tc.

Pla

cing

of i

nter

net a

dver

tisem

ents

Impl

emen

tatio

n of

tele

wor

k

Est

ablis

hmen

t of s

atel

lite

offic

es

Use

of c

row

dsou

rcin

g

Out

sour

cing

of w

ork

to o

vers

eas

com

pani

es

Out

sour

cing

of w

ork

to re

gion

al c

ompa

nies

in J

apan

Dev

elop

men

t of I

CT

hum

an r

esou

rces

Em

ploy

men

t of I

CT

hum

an r

esou

rces

電子メール

の送受信

ホームペー

ジ・ブログの

開設・更新

又は閲覧、

書き込み

ソーシャル

ネットワーキ

ングサービ

スの利用

無料通話ア

プリやボイス

チャットの利

用

動画投稿・

共有サイトの

利用

オンライン

ゲームの利

用

全体 80.2 39.0 54.7 55.4 53.1 28.7

６～１２歳 23.7 22.2 22.4 24.1 74.6 48.7

１３～１９歳 62.5 36.9 68.4 72.9 75.9 50.7

２０～２９歳 84.1 45.1 74.4 77.3 69.2 45.5

３０～３９歳 87.1 47.5 72.4 71.3 67.9 38.0

４０～４９歳 89.4 44.7 62.6 59.4 55.3 28.2

５０～５９歳 87.4 39.9 50.7 51.2 45.8 15.6

６０～６９歳 81.3 29.2 30.7 34.4 24.3 7.8

７０～７９歳 75.8 25.3 16.5 19.9 13.1 7.1

８０歳以上 68.0 19.2 21.1 14.7 10.2 5.4

0102030405060708090

100(%)

Sending and receiving emails

Browsing and posting

comments on websites or

blogs

Using social networking

services

Using video posting/sharing

sites

Using online gamesSending and

receiving emails

Browsing and posting

comments on websites or

blogs

Using social networking

services

Using free calling apps or

voice chats

Current State of Networking Through ICT 10

• The internet usage rate for those in their late teens to those in their 40s in Japan exceeded 90% both in the 2008 and 2017 surveys. In the 2017 survey, the usage rate for those in their 60s or older also increased.

• The terminals used for internet connection were mainly smartphones for those in their 40s or younger. Those in their 60s or older showed a different tendency than younger age groups.of mainly using personal computers for internet connection and more frequently using cellular phones as mobile terminals.

• Unlike the usage rate of emails, the usage rate of social media differs greatly by age group, such as 74% for those in their 20s and 31% for those in their 60s.

Chapter 4Promotion of Inclusion Through ICT

Internet users (2008 and 2017)

(Source) "Communications Usage Trend Survey," MIC (both figures).

Functions and services used on the internet (2017)

68.9

95.5 96.3 95.792.0

82.2

51.5

27.7

14.5

73.6

96.9 98.7 97.8 96.8 92.4

73.9

46.7

20.1

0102030405060708090

1002008年2017年

(%)

39.9

56.5

72.7 70.1 72.8

72.1

66.8 63.7

48.4 54.0

29.4 22.9 22.7

16.8

12.0

6.3 5.7 6.3 9.3 6.1 5.4 6.6

10.6

14.6

21.2

32.1 37.3

47.1

82.2

94.8 92.5 86.9

75.1

54.8 37.0

30.1

0102030405060708090

100

パソコンゲーム機・ＴＶ等携帯電話(ＰＨＳを含む) スマートフォン

(%)

6-12 13-19 20-29 30-39 40-49 50-59 60-69 70-79 80 or older(Age)

Personal computers

6-12 13-19 20-29 30-39 40-49 50-59 60-69 70-79 80 or older(Age)

Game machines, TVs, etc.

Cellular phones (including PHSs)

Smartphones

All age

80 or older

Terminals for using the internet (2017)

16.7

11.7

24.9

7.8

42.2

36.5

16.3

44.1

0% 20% 40% 60% 80% 100%

2008年度調査

2017年度調査

コミュニティへの参加なしオフラインコミュニティのみ参加

どちらも参加オンラインコミュニティのみ参加

Communication Through ICT for Promoting Social Participation of Diverse People

11

State of participation in online and offline communities

In a survey on participation in communities, people who do not participate in communities decreased while those who participate only in online communities increased compared to the results of the FY2008 survey.

However, the tendency that people who participate in both offline and online communities have a strong ability to connect with others has not changed. Among people who want to help others in the community, more than 40% had an intention to participate in mutual assistance systems that use social

media. There are case examples of initiatives to support mutual assistance by making challenges facing residents and their intention to provide assistance visible through utilization of ICT such as social media.

Networking ability index (if there are up to four communities to participate in)

Intention to use social media (breakdown of people who want to help others)

Case exampleProvision of

information by the municipality, etc.

Matching between difficulties and the

intention to provide helpPaid service

Yamae Village, Kumamoto Prefecture: Yamae Village Community Development Research Institute

○ ○ ×

Koto City, Metropolitan Tokyo: Community SNS (Piazza) ○ ○ ×

Ikoma City, Nara Prefecture: Sharing Economy (AsMama) 〇 ○ ○

* Networking ability: An index that quantitatively indicates a person's state of participation in both online and offline communities and the person's awareness of communities. People who participate in many communities that have strong ties have a higher networking ability.

12.2

5.1

18.2

7.9

12.9

7.4

40.9

34.5

43.6

37.0

40.6

38.7

19.1

32.9

18.2

29.1

20.8

27.0

5.2

8.6

3.6

9.5

6.9

8.7

22.6

19.0

16.4

16.4

18.8

18.3

0% 20% 40% 60% 80% 100%

無償でも引き受けたい

有償であれば引き受けたい





買い物の代行

病気の看病や

世話

育児・子育て

の手助け

ぜひ使ってみたい使ってみたいあまり使ってみたいとは思わない全く使ってみたいとは思わないわからない

買い物の代行

病気の看病や

世話

育児・子育ての

手助け

0

1

2

3

4

5

6

オフ：0オン：4





2008年度調査

2017年度調査

Case examples of ICT utilization for supporting mutual assistance in communities


FY2008 survey

FY2017 survey

Participating in no communities

Participating in both communities

Participating only in offline communitiesParticipating only in online communities

FY2008 survey

FY2017 survey

Offline: 0Online: 4

Offline: 1Online: 3

Offline: 2Online: 2

Offline: 3Online: 1

Offline: 4Online: 0

Sho

ppin

g on

be

half

of o

ther

s

Nur

sing

or t

akin

g ca

re o

f sic

k pe

ople

Hel

ping

with

chi

ld-

rais

ing

Want to undertake the service even if not paid

Want to undertake the service if paid





Definitely want to use social mediaDo not want to use social media so muchDon't know

Want to use social mediaDo not want to use social media at all

非常に効果が

あった, 28.5%

ある程度効果が

あった, 53.6%

あまり効果がな

かった, 1.7%

マイナスの効果

であった, 0.0%

効果はよく分から

ない, 13.4%

無回答, 2.8%49.6 46.1

28.0 24.6

15.5 15.5 13.4 4.3 1.7

12.9

0

20

40

60

会社のルールが整

備されていない

テレワークの環境

が社会的に整備さ

れていない

上司が理解しない

セキュリティ上の問

題がある

他の従業員から孤

立している感じが

する

同僚が理解しない

テレワークの費用

が高い

家族が嫌がる

その他

課題と感じるもの

は特にない

(%)

12

Challenges facing implementation of telework (workers wishing to telework)

The telework dissemination rate for companies was 13.9% in 2017. While there may be challenges such as a lack of relevant rules in companies, telework has an advantage of improving the work-life balance for workers and improving labor productivity for companies (companies that experienced an improvement effect: 82.1%).

Crowdsourcing is a system where individuals or groups undertake orders made by companies or other such entities. Through use of ICT, crowdsourcing also contributes to promoting labor force participation of diverse people including women and creating jobs in rural areas. The number of people registered for crowdsourcing services has been on an increase.

Labor force participation of diverse people through ICT

Transition in the number of people registered for crowdsourcing services (the number of members of CrowdWorks Inc.)

43.9

60.2

9.3 12.318.7 20.8

5.5

17.8

54.1 50.1

23.7 22.5 21.419.1 16.1

13.5

010203040506070

勤務者の移動時間の短

縮

労働生産性の向上

勤務者にゆとりと健康

的な生活の実現

通勤弱者への対応

非常時の事業継続に備

えて

顧客満足度の向上

優秀な人材の雇用確保

その他

2016年2017年

(%)

(Source) Created based on the Communications Usage Trend Survey.

Purpose for introducing telework (companies that already have introduced telework)

152.1

0

40

80

120

160(万人）


Lack

of r

elev

ant r

ules

in

the

com

pany

Lack

of s

ocia

l en

viro

nmen

t for

te

lew

ork

Lack

of

unde

rsta

ndin

g of

the

boss

Pre

senc

e of

sec

urity

is

sues

Feel

ing

of is

olat

ion

from

oth

er w

orke

rs

Lack

of

unde

rsta

ndin

g of

co

lleag

ue w

orke

rs

Hig

h te

lew

ork

cost

s

Unw

elco

med

by

fam

ily m

embe

rs

Oth

ers

No

parti

cula

r ch

alle

nge

No answer, 2.8%Effects were

unknown, 13.4%Had negative effects, 0.0%

Had little effect, 1.7%

Had significant effects, 28.5%

Had moderate effects, 53.6%

Sho

rteni

ng th

e co

mm

utin

g tim

e of

w

orke

rs

Impr

ovin

g la

bor

prod

uctiv

ity

Ach

ievi

ng m

ore

free

time

and

a he

alth

y lif

esty

le fo

r w

orke

rs

Res

pons

e to

peo

ple

who

su

ffer d

isad

vant

ages

in

com

mut

ing

Pre

parin

g to

ens

ure

busi

ness

con

tinui

ty in

em

erge

ncy

Impr

ovin

g cu

stom

er

satis

fact

ion

Sec

urin

g em

ploy

men

t of

tale

nted

hum

an re

sour

ces

Oth

ers

(Source) "Communications Usage Trend Survey," MIC.

(10,000 people)

End of Sep. 2012

(Source) "Explanatory Material on the Financial Results of the Business Term Ended September 2017," CrowdWorks.

End of Sep. 2013

End of Mar. 2014

End of Sep. 2014

End of Mar. 2015

End of Sep. 2015

End of Mar. 2016

End of Sep. 2016

End of Mar. 2017

End of Sep. 2017

Improvement of productivity through telework (companies that aimed to improve productivity)

outline of the 2018 white paper on information and ... · participation in communities through...

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