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Outpacing Change in a Disrupted World Juergen Lindner Senior Vice President Applications Product Marketing Cloud Business Group Copyright © 2019 Oracle and/or its affiliates.

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Page 1: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Outpacing Change in a Disrupted World

Juergen Lindner

Senior Vice President

Applications Product Marketing

Cloud Business Group

Copyright © 2019 Oracle and/or its affiliates.

Page 2: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Statements in this presentation relating to Oracle’s future plans, expectations, beliefs, intentions and prospects are “forward-looking statements” and are subject to material risks and uncertainties. A detailed discussion of these factors and other risks that affect our business is contained in Oracle’s Securities and Exchange Commission (SEC) filings, including our most recent reports on Form 10-K and Form 10-Q under the heading “Risk Factors.” These filings are available on the SEC’s website or on Oracle’s website at http://www.oracle.com/investor. All information in this presentation is current as of September 2019 and Oracle undertakes no duty to update any statement in light of new information or future events.

Safe Harbor

Copyright © 2019 Oracle and/or its affiliates.

Page 3: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Technology and my obsession with it’s impact on life as we know it, was instilled early in my life

Copyright © 2019 Oracle and/or its affiliates.#OOW19

Juergen Lindner

Senior Vice President

Applications Product Marketing

Cloud Business Group

Page 4: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

DATA TURNS INTO SHOES

VOICEIS PERVASIVE

AUTONOMOUS FLEETS

CUSTOMEREXPECTATIONS

FUTURE OF WORK

BUSINESS MODELCHANGES

INTERACTION

ROBOTS / AI

CO-EXISTENCE

EMERGINGTECHNOLOGY

Copyright © 2019 Oracle and/or its affiliates.

Page 5: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

THE NEW IMPERATIVE

Focus onConnectedOutcomes

The Value

of Data

Digital Supply ChainsSpeed of Innovation

Business Model Agility High Level Digital IQWork Made Human

Customer Obsession

Cyber SecurityHyper Connectivity

Copyright © 2019 Oracle and/or its affiliates.

Page 6: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

EXPERIENCE ECONOMY

Copyright © 2019 Oracle and/or its affiliates.

ServiceConsumeDiscover Engage

Page 7: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

1/3

Oracle.com/goto/cxresearch

Experience matters more to consumers today.

41%of consumers will

walk away from a

brand forever after

having just one

bad experience

of consumers are

willing to pay as

much as 20% more

for an impressive

customer experience

Page 8: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

AI is changing the relationship between humans and machines.

8

of workers currently

use some form of

AI at work, compared

to 32% last year,

with workers in some

countries adopting

AI over 2x more

than others

50% 65%of workers are

optimistic, excited,

and grateful about

having robot

co-workers.

Oracle.com/goto/AIatWork-2019

Page 9: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

9

of people would trust

a robot more than

their manager and

half have turned to a

robot instead of their

manager for advice.

of people think

robots can do

things better than

their managers.

AI is changing the relationship between humans and humans.

64% 82%

Oracle.com/goto/AIatWork-2019

Page 10: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Source: InnoSight Source: Kornferry Source: McKinsey

75%

Copyright © 2019 Oracle and/or its affiliates.10

Of current S&P 500 Companies are expected to be replaced by 2027

5.1 years

Average CFO Tenure

89%

Of General Accounting activities are highlyor fully automatable

Page 11: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

84%COMPANIES SAY ARTIFICIAL

INTELLIGENCE IS KEY TO GAIN COMPETITIVE ADVANTAGE

BCG & MIT SLOAN MANAGEMENT REVIEW, RESHAPING BUSINESS WITH ARTIFICIAL INTELLIGENCE

Technology Shifts Are Driving Digital Disruptions

Copyright © 2019 Oracle and/or its affiliates.

Page 12: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Human ingenuity should never be slowed by technology,it should be amplified.

Copyright © 2019 Oracle and/or its affiliates.Copyright © 2019 Oracle and/or its affiliates.

Page 13: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Copyright © 2019 Oracle and/or its affiliates.

When was the last time you had an intelligent conversation with your ERP system?

Page 14: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Copyright © 2019 Oracle and/or its affiliates.

Page 15: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity
Page 16: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity
Page 17: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity
Page 18: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Designing for Automation & AI/ML

Don’t automate the past. Design the future.

You could accelerate

existing workflows. But

redesigning workflows,

roles, teams, tools, and

UX is best.

Workers become

managers…of automation.

Manage by exception.

Design for the perpetual

beginner. Enable rapid

training and role changing.

Less Work, More Management

New UI Technology

Work with a digital

assistant. Interact with

Chat, Voice, IoT and GUI

Build Trust

A journey for

organizations and

individuals to build trust

with automation

Copyright © 2019 Oracle and/or its affiliates.

Page 19: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

No data silos

No disconnected business flows

MOST COMPLETE

Applications Suite

Marketing Sales Service

Human Resources

Finance

Manu-facturing

Supply

Chain

Field

Service

Page 20: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

SMART DATA CHANGES EVERYTHING

Transactional Data

Applications

Financials, Human Resources,

Supply Chain, Manufacturing,

Marketing, Sales, Service, Field

Service

DataFox

5.6M websites per month

47K new sources every 30 minutes

1M Twitter handles daily

Data Cloud

7.5T data points collected monthly

5B global consumer IDs

$5T annual observed consumer spending

1 2 3Business Data Consumer Data

Digital Thread

IoT Sensor data fuels ML Predictions

Product Usage data drives innovation and quality

4 Machine and Product Data

Page 21: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Mission-critical performance

Limitless scalability

Bullet-proof security

Comprehensive integration

Next-gen technologies

BEST TECHNOLOGY

Marketing Sales Service

Human Resources

Finance

Manu-facturing

Supply

Chain

Field

Service

Digital Assistants AI/ML

Intelligent Document

Recognition

Services

IoT

BlockchainAutonomous

Database

Page 22: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

FASTEST INNOVATION

AI/ML at Work

COMMERCE

58.5 millionProduct recommendationsin email campaigns

DATAFOX

49 millionData pointseach week

SALES

4.4 millionRecommended next bestsales actions

MARKETING

2X higherConversion ratewith lead scoring

MARKETING

500 thousandSend-time recommendations

FIELD SERVICE

624 millionRoute recommendationsper year

Page 23: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Confidential – © 2019 Oracle Internal/Restricted/Highly Restricted 23

Fastest innovation

AI/ML everywhereSales

• Smart Talking Points

• TAM Expansion

• Account Prioritization

• Account Enrichment

• Account Data Diagnostic

• Signal Alerts

• Ideal Customer Profile Modeling

• Win Probability / Opportunity Scoring

• Next Best Action

• Deal Acceleration

• Digital Sales Assistant

• Virtual Service Assistant

• Next Best Product Recommendations

• Next Best Offer

• Intelligent Search

Financials

• Expenses Chat Bot

• Intelligent Document Recognition

• Intelligent Code Combination Defaulting

• Supplier Spend Intelligence

Smart Supplier Profile

Supplier Categorization

Supplier Spend Currency Conversion

• Supplier Spend Advanced Insights

• Intelligent Payment Discounts

• Conversational EPM Bot

• Intelligent Process Automation

Close Manager Integrations

Automated Consolidations

Auto Tagging for Disclosure Management

Intelligent Narrative Generation

• Intelligent Performance Management

HR

• Best Candidate

Candidate to Job Matching

Candidate Tiering

Stack Rank Applicants

Smart Candidate Re-Ranking

• Hiring Accelerator: Time-to-Fill

• Predict Employee Attrition

• Advanced HCM Controls

• Intelligent Employee Assistant

Marketing

• Intelligent Switch

• Look-a-like Modeling for Advertising

• Marketing Data Identity Resolution

• Web Real-Time Intelligent Targeting

• Marketing Campaign Performance Prediction

• RFM Scoring

• Lead Enrichment in Eloqua

Supply Chain

• Predict Demand

• Identify “At-Risk” Deliveries

• Anomaly Detection

• Maintenance Prediction and Planning

• Predict Operations Yield and Throughput

• Predict Product Quality, Scrap,and Returns

Page 24: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

CUSTOMER FIRST

More InnovationLess Disruption

Zero downtimeQuarterly updates

Immediate feedbackOpt-in features

Join the Cloud Customer Connectcommunity with 100,000 active users

Page 25: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Financial Services

Professional Services

High Technology

Communications

Media, Hospitality & Entertainment

Construction, AviationManufacturing, Energy

Retail & Consumer Goods

Higher Education, Healthcare & Public Sector

6,500+ CXOs in ANZ & Globally on Oracle ERP & SCM SaaS

Copyright © 2019 Oracle and/or its affiliates.25

WITH ORACLE

Page 26: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

OutpaceChange

With Oracle

The Time is Now

Page 27: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Finance & Operations Keynote: The Future of business –How to Outpace Change in Finance and Operations

Applications Account Director

Andrew Gavriel

ERP/EPM SaaS Oracle

Chief Financial Officer

Lara Ariell

Inland Revenue Department New Zealand

Page 28: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.

The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Safe Harbor

Copyright – © 2019 Oracle2

Page 29: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Confidential – © 2019 Oracle Internal/Restricted/Highly Restricted3

Ātea = be clear, free from obstruction.

Page 30: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Confidential – © 2019 Oracle Internal/Restricted/Highly Restricted4

“By leveraging SaaS, we are adopting not adapting. It means we are trusting vendors with best of breed approaches to help simplify our workloads”.

Page 31: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity

Confidential – © 2019 Oracle Internal/Restricted/Highly Restricted5

• Oracle is constantly improving the system and interface and these are delivered on a timely (quarterly) basis

• Easier user adoption, empowering users to be more effective in doing their tasks

• Standardisation across the board – brings a sense of familiarity to the business

Value of SaaS

Page 32: Outpacing Change in a Disrupted World · Build Trust A journey for organizations and individuals to build trust ... • Ideal Customer Profile Modeling • Win Probability / Opportunity