CUSTOMER SUCCESS STORY

AutoDeploy 1 |

About

Outrigger Hotels and Resorts is part of the Hawaii-based Outrigger

Enterprises Group. Outrigger is one of the fastest growing, privately-held

hospitality companies in the Asia Pacific, Oceania and Indian Ocean

regions. The company operates resorts in eight nations, and the United

States.

The Challenge

Following a challenging upgrade from World to EnterpriseOne, Outrigger

teams struggled with the inherent differences between the two platforms.

Initially underestimating the demand requirements for CNC resources,

Outrigger quickly assimilated to the challenges of recruiting and retaining an

in- house team. Further exacerbating the challenge, Outrigger often

struggled with relocating talent from the mainland to corporate

headquarters in Oahu. Given the available options, Outrigger came to the

conclusion that partnering with a managed services provider was their best

option.

Outrigger discovered a new set of challenges with managed services. Even

though they were stabilized from their upgrade, the business still required

additional changes to the software, such as reports, interfaces,

configurations, and enhancements. Outrigger encountered service level

agreement restrictions for ad hoc builds outside of predefined times,

conflicting schedules based on the demands of other managed service clients,

as well as varying global holidays from their managed service provider. Due to

the limitations of their managed service provider, it became increasingly

challenging to stay ahead of the steady stream of new requirements from

Outrigger business owners. An unanticipated consequence of the managed

services relationship was the loss of insight into their overall change

management process. Outrigger was no longer hands-on and in control of

system administration, package management and their software

development lifecycle.

CUSTOMEROutrigger Hotels and Resorts

THE CHALLENGEMove CNC services in-house, reduce the overall complexity of JD Edwards EnterpriseOne, establish standardized processes, and prepare for global implementation

THE SOLUTIONAutoDeploy Envoy for automated

package build and deploy for the

Oracle JDEdwards Cloud.

RESULTS■ No down time from when a developer

finishes their code for unit test

■ Reduce develpment cycle by

8x previous rate.

■ No down time from when a

developer finishes their code to getting it unit tested in

development.

■ Rapid time to advance software

changes from the developer to the

business analyst.

■ Full control and management of

the code build and deploy in the

production environment.

■ Real time communication on the

success or failure of a package’s

build and deploy success, or failure.

■ Replacement of managed servicesvendor with a solution administered in-house

CUSTOMER SUCCESS STORY

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As Outrigger starting planning for a global implementation, they began

to re-evaluate their managed service contract. Given the global scale of

the remote locations and available infrastructure, Outrigger adopted a

model of separate instances of JD Edwards for each location. Knowing

the challenges they already had with their managed services provider,

they knew additional challenges would be present in terms of syncing

builds across all instances. They also knew they would again require

outside consulting resources and wanted to be in a better position to

manage third-party involvement with system changes.

The SolutionFollowing a one day installation of AutoDeploy’s Envoy product, Outrigger

realized immediate value to their business by performing their build and deploys

with either a daily scheduled series of package builds, or with ad hoc builds.

Code changes were effectively delivered for unit testing in development, and

for user acceptance testing by business analysts.

With Envoy, Outrigger was able to quickly establish a scheduled build cycle as well

as immediately respond to any requests for ad hoc builds. Regardless of the level

of experience of the user or the related projects in the package, IT now uses

either a zero click scheduled process or a single click ad hoc process. With the

establishment of a standardized, repeatable process for moving changes into the

system, IT and the business were in a position to use technology as a tool to

enhance overall value.

Outrigger saw an immediate reduction in cycle times with Envoy. With little to no

downtime between moving system changes into different environments, unit

testing and functional testing were able to be performed in an expedited manner,

resulting in less idle time for expensive third party resources. Internal resources

also benefitted as the time reduction meant changes were moved into the

production environment in an expedited manner.

"AutoDeploy has been a great

partnership for Outrigger.

Before we were using

AutoDeploy Envoy, the

technical functions of

EnterpriseOne, specifically

package management, was

challenging for our IT

organization. With Envoy we

have been able to reduce

development time, increase

utilization of our in house and

3rd party resources, be more

agile in delivery of value add

projects to the business, and

facilitate a strong relationship

between IT and our business

users. AutoDeploy is critical to

our organizational success with

EnterpriseOne now, and in the

future. The value to our

business has been

tremendous."-- David Reed

Director, Systems &

Programming at Outrigger

Hotels & Resorts

CUSTOMER SUCCESS STORY

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Under a managed service provider, Outrigger had two budget line

items - one related to managed services and one related to hourly

overage for a preset amount. As Outrigger tried to work within the

defined limits of the managed services contract, they still found

themselves paying for additional hours related to re-work and wait

times for package management. By utilizing Envoy, Outrigger

eliminated the need for a managed service provider. They consolidated

both line items into a single line item that was significantly lower than

the original amount for managed services alone. Not only were they

able to reduce overall spending but they were able to establish a fixed

number for costs related to system maintenance.

The ability to have a reliable process in place for package management

across multiple instances greatly reduced the complexity of the global

rollout. Envoy allowed Outrigger to isolate any issues related to moving

system changes into any environment as they knew Envoy only allowed

deployment of error-free builds. By having a process already in place,

Outrigger was able to enforce standards across the enterprise.

As Outrigger continues to move forward with EnterpriseOne, they are

self-sufficient, no longer reliant on third party vendors for daily system

maintenance. They now have a standardized, repeatable process for

system administration, software development lifecycle, and package

management in-house. Business and IT are aligned and are focused on

delivering higher-level value with improved processes and controls.

Outrigger is now in a position to use technology as a tool to further

deliver business value.

As Outrigger

continues to

move forward

with

EnterpriseOne,

they no longer

rely on third

party vendors for

daily system

maintenance.