outside-in-ops v03
TRANSCRIPT
1#aslbisl @marksmalley
Dutch DevOps Group Meetup, Amsterdam, 5 Feb 2015
Kill DevOps Go Outside-In-Ops
And kill that too
Mark Smalley, The IT Paradigmologist
2#aslbisl @marksmalley
The power of perspective
Labeling of axes is crucial
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Hap
pin
ess
(%
)
Pa
rad
igm
olo
gis
t[Smalley.IT]
THE SERVICE MANAGEMENT
INAUGURAL CONGRESS
The IT Paradigmologist
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Dave van HerpenManagement Consultant
Sogeti
Mark SmalleyThe IT ParadigmologistASL BiSL Foundation
BrightTALK webinar – Agile! DevOps! What's next? ValOps?ASL BiSL Foundation white paper – ValOps
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Kill DevOps?
www.flickr.com/photos/h-k-d
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Behaviour
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BUSINESS
AD/AMITSM
USE
DeployDevelopDeliver
Identify
DevOpsLITE
USERS MGMT
AgileOutside-In-Ops
The evolution of multidisciplinary
approaches&
Outside-In-Ops
Outside-In-Ops
Deployment focus?Reconsider! DevOps isMore than Dev and Ops.
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Manage quality, time, money & relationships
Determine strategic business use of I&T
Organizebusiness
management of I&T
Keep functionality
up-to-date
Support business use of I&T
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Business• Fewer disruptions to service delivery to customers• Improved business productivity• Easier integration with another company during a merger
Business-I&T• Better governance and (financial) management of I&T• Improved business satisfaction with I&T• Better alignment of I&T with business needs• Better response to users’ problems and requests• More improvement proposals from users
I&T• Fewer surprises in project planning• Projects more often on time and within budget• Lower I&T costs and risks • Fewer escalations
Summary of benefits from investment in BiSL and business information management asreported by nine ASL BiSL Award winners
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UsersUsers
UsersUsersBalanced
capabilities
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Outside-In-Ops
www.flickr.com/photos/h-k-d
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Benefits, costs and risks
Profit
Revenue
Cost
Different
business
Better IT functionality
Quicker delivery of IT
Fewer/shorterIT outages
Cheaper/fewer
IT resources
Moreefficient IT
Lower
OPEX
More
sales
‘Benefits Logic’
Higher
prices
Lower
CAPEX
Better
products
Better
relationships
More
efficient
Cheaper/fewer
resources
More
innovative
DevOpsLite
Sales 101
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Can you afford the benefits?
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Kill DevOps?
www.flickr.com/photos/h-k-d
16#aslbisl @marksmalley
Dutch DevOps Group Meetup, Amsterdam, 5 Feb 2015
Kill DevOps Go Outside-In-Ops
And kill that too
Mark Smalley, The IT Paradigmologist
www.aslbislfoundation.org
www.linkedin.com/in/marksmalley
www.smalley.it
@marksmalley