BPO: Business Process Outsourcing

Terminology

• Outsourcing

• Offshoring

• BPO

• ITO

• Fragmentation

History of BPO

• World War II

– Increased international trade

• 1960s – 1980s

– Importing turns to outsourcing

• 1990s – Present

– Services now outsourced

– BPO begins

HP Goes The Distance For P&G

• Corporate Culture & Brand

• Finance and Accounting

• Bangalore & Mumbai, India

• Global Customers w/ Local

Support

• Core Competencies cut

Defects

THANKS