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OUTSOURCING PERFORMANCE DAY
Outsourcing Performance Day | Bussum, 29 juni
Presentatie Linda van ‘t Klooster
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OP2017 | OVERVIEW
| Outsourcing Performance Day | Bussum, 29 juniSlide 4
822
631
928
2017
38
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1112
1413
19
17
23
2011 2012 2013 2014 2015 2016 2017
OVERVIEW | APPLICATION MANAGEMENT
| Outsourcing Performance Day | Bussum, 29 juniSlide 5
Cognizant
DXC Technology
Fujitsu
NEH Group
Sentia
Solvinity
+
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TRENDS | APPLICATION MANAGEMENT
| Outsourcing Performance Day | Bussum, 29 juniSlide 6
✓ Container-based virtualization traditional applications (CaaS)
✓ Internal API Gateways (one-stop connect back-end cloud platforms)
✓ Ecosystem API Library (access to third-party websites and systems)
✓ Operating model IT organizations (zero business disconnect)
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17
2021
22
25
29
32
2011 2012 2013 2014 2015 2016 2017
OVERVIEW | INFRASTRUCTURE MANAGEMENT
| Outsourcing Performance Day | Bussum, 29 juniSlide 7
NEH Group
PeopleWare
RAM Infotechnology
Sogeti
+
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TRENDS | INFRASTRUCTURE MANAGEMENT
| Outsourcing Performance Day | Bussum, 29 juniSlide 8
✓ Connectivity clouds (software defined networking)
✓ Public cloud management (performance, migration and hassle-fee exits)
✓ Adaptive cyber security for datacenters and cloud-based infrastructure
✓ Cluster computing Big Data (ultra-speed processing, autonomous learning)
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7 7
10
12
15
17
23
2011 2012 2013 2014 2015 2016 2017
TRENDS | END USER MANAGEMENT
| Outsourcing Performance Day | Bussum, 29 juniSlide 9
Axians
Macaw
NEH Group
PeopleWare
RAM Infotechnology
Schuberg Philis
Sogeti
+
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OVERVIEW | END USER MANAGEMENT
| Outsourcing Performance Day | Bussum, 29 juniSlide 10
✓ Internet-centric workplace anywhere
✓ Identity-as-a-Service (IDaaS): secure and easy access
✓ User productivity (learning curves and landing zones)
✓ Shift-left meets shift-right (next level service points)
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OUTSOURCING RECOMMENDATION SCORE
| Outsourcing Performance Day | Bussum, 29 juniSlide 11
Detractors
No way!
Nee
Promoters
Ja
Absoluut
Passives
Eigenlijk niet
Gedeeltelijk
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ORS | AANTAL PROMOTERS
Peergroup: Large Size
| Outsourcing Performance Day | Bussum, 29 juniSlide 13
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ORS | AANTAL PROMOTERS
Peergroup: Medium Size
| Outsourcing Performance Day | Bussum, 29 juniSlide 14
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50%
35%33% 32%
24%
19%18%
14%12% 10%
8%6%
4% 4%
Schuberg
Philis
Centric Conclusion OGD Axians KPN Fujitsu CGI Ordina Sogeti Capgemini Accenture Cegeka Atos
ORS | AANTAL SUPERFANS – PEERGROUP LARGE SIZE
| Outsourcing Performance Day | Bussum, 29 juniSlide 15
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53%
45%
42% 42%40%
36%
27%25%
23%
18%16%
11%
5%
Open Line myBrand Macaw PeopleWare Xcellent Levi9 Endava Solvinity NEH Group RAMInfotechnology
Sentia Proact Pink Elephant
ORS | AANTAL SUPERFANS – PEERGROUP MEDIUM SIZE
| Outsourcing Performance Day | Bussum, 29 juniSlide 16
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TRUST IS DE NIEUWE ORS
| Outsourcing Performance Day | Bussum, 29 juniSlide 17
BETROUWBAARHEID BEREIDHEID
OPENHEID
EMPATHIE
COMMUNICATIE
BEKWAAMHEID
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TRUST
| Outsourcing Performance Day | Bussum, 29 juniSlide 18
90 88 9084
89 87
75 74 7570
75 76
50 4854
42
5358
Betrouwbaarheid Communicatie Bekwaamheid Empathie Bereidheid Openheid
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TRUST
| Outsourcing Performance Day | Bussum, 29 juniSlide 19
90 88 9084
89 87
75 74 7570
75 76
50 4854
42
5358
Betrouwbaarheid Communicatie Bekwaamheid Empathie Bereidheid Openheid
“De serviceprovider zou meer strategisch mee kunnen denken en adviseren.”
“Het is een goede partner, we hebben duidelijk een gezamenlijk doel: het
goed bedienen van onze gebruikers.”
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ONTDEKKINGSTOCHT
| Outsourcing Performance Day | Bussum, 29 juniSlide 21
“De samenwerking is jong. We leren aan beide kanten. Over twaalf maanden is het beeld
hopelijk nog positiever.”
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ONTDEKKINGSTOCHT
| Outsourcing Performance Day | Bussum, 29 juniSlide 22
“Ik vind het knap dat onze provider nog niet gillend is
weggerend.”
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ONTDEKKINGSTOCHT
| Outsourcing Performance Day | Bussum, 29 juniSlide 23
“Onze provider groeitgraag, grootste probleem is dat dit expanderen ten
koste gaat van bestaande klanten.”
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ONTDEKKINGSTOCHT
| Outsourcing Performance Day | Bussum, 29 juniSlide 24
“Het contract is beëindigd. De latende partij stelt zich zeer
redelijk en coöperatief op in de hand-over aan de nieuwe
leverancier. En dat is te waarderen!”
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VALUES
| Outsourcing Performance Day | Bussum, 29 juniSlide 25
Communicatie
Empathie
Bereidheid
Openheid
Betrouwbaarheid Bekwaamheid
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VERANDERING IS DE ENIGE CONSTANTE
| Outsourcing Performance Day | Bussum, 29 juniSlide 26
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JAARBOEK
MEER INFORMATIE OVER OUTSOURCING PERFORMANCE?NEEM CONTACT OP MET LINDA VAN ‘T KLOOSTER([email protected])
GIARTEJACOB BONTIUSPLAATS 9 AMSTERDAMTEL: + (31 20 622 3444)
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