outstanding entries in bgl account on account ... - …
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USER MANUAL FOR REFUND OF INITIAL CASH DEPOSITS AT BC CHANNEL BGL
A/C NO 4599259
FOR REJECTED ACCOUNTS
OUTSTANDING ENTRIES IN BGL ACCOUNT ON ACCOUNT OF REJECTED RECORDS: It has been observed that number of entries in account No.4599259xxxxy (Initial cash Dep. in BC channel Park) are outstanding in several branches. The Branch wise list of pending entries is available at Bhopal Circle Site>> Utilities >> Controllers tool>> Monitoring Tools >> Audit BGL. Outstanding in said account is primarily due to following two reasons: I. Account opening has failed in CBS but customer has not taken refund from CSP. ii. CSPs have done enrolment but branch has not uploaded the file in CBS.
In most of the cases, all the outstanding entries pending for >15 days are due to Account opening has
failed in CBS but customer has not taken refund from CSP. In order to zeroize the BGL A/C, Branches may
advise CSPs to make the refund to customers whose A/Cs have been rejected and amount is lying in above
BGL A/C. Functionality to generate branch wise report of such records is available in Kiosk report portal
and officials at Region/AO having Kiosk Admin ID can generate the report. The path for generation of
report is given as under:
Open Circle/Regional Admin Kiosk Portal through Outreach Department site or by typing
https://kiosk.onlinesbi.com/admin/Admin.jsp in address bar of Internet Explorer.
1) Input your credentials (User ID, Password) and login.
2) Navigate to Report option in menu, choose online reports from the dropdown menu.
3) Select Customer status reports >> Branch wise detailed option. (Refer screenshot given below).
4) Enter details like From Date , To Date ,
Report Generation on [Choose Enrolment date or Posting Date] ,
Download file type [Choose Excel (xlsx)],
Zipped [Select No]
then press Download button. (Refer screenshot given below).
5) Please wait till the option to Save report as shown above appears. Save this report to desired
location.
6) Open the downloaded report. Details (columns) available in the report are CIF (in case of Rejected
records it is reference no), CSP Code, Initial Deposit Amount and Customer Status etc.
7) Place filter on column “Customer Status” column and select records with “Rejected” status only.
8) These are the records against which account opening failed and hence charges taken from
customer (Account opening charge and initial cash deposit (if any)) is to be refunded to customer.
9) Refund is to be processed at CSP’s end. Please give the list to concerned CSPs to make refund to
concerned customers. Refund process at CSP is described in enclosed Annexure.
Annexure
Initial Deposit entry reversal procedure at Kiosk (CSP)
1) CSP has to select Timed out payment acknowledgement option under SBI other services menu.
2) Following screen showing records pending for refund will appear. Select record for which refund
is to be done. Click on “Refund” button.
3) A pop up message for confirmation will appear. Click on “OK” button.
4) System will prompt for “Fingerprint” capture.
5) Capture Customer fingerprint and click on authorize. Refund process will be completed.
In case of any issue CSP can contact his BC or Kiosk Helpdesk at LHO Bhopal at