overcoming the latin america localization challenges session id#:sig9872 prepared by: cecilia aceti...
TRANSCRIPT
Overcoming the Latin America Localization Challenges
Session ID#:SIG9872
Prepared by:
Cecilia Aceti
Global Marketing Manager
IT Convergence
@IT_Convergence
OAUG Membership: It’s a Home Run!
• Join the OAUG at OpenWorld– 3 months of membership free
• Enter to win prizes– Free pass to COLLABORATE 16
• Visit the OAUG – Table near Geo/SIG meetings today– Users Group Pavilion in Moscone South Sunday -
Wednesday
OAUG Anniversary Party
• Tuesday, October 27, 6:30 p.m.• IBM’s Bluemix Garage• Pick up your invitation; space is limited– OAUG table near Geo/SIG meetings today– Users Group Pavilion, Moscone South
OAUG Customer Support Council
• Source of support tools, training and resources– Publish highly successful OAUG Support in Focus newsletter
http://oaug.org/supportinfocus
• Your voice to Oracle: two-way communication– Represent member needs and challenges– “Test drive” My Oracle Support enhancements
• Notable accomplishments– Influenced Oracle in extending EBS Support– Influenced Oracle’s new Enhancement Request Process
• Contact the OAUG Customer Support Council– [email protected] http://oaug.org/resources/csc
Agenda
• LatinOAUG– Facts– Mission– Goals – Activities
• Latin America Overview & Main Challenges• Risk Management
LatinOAUG
Oracle Users Groups: LatinOAUG
LatinOAUG is Spanish speaking OAUG affiliated GEO that has the objective of making the Oracle
apps more robust, and giving its members a unique role in the continuous search for
improvements
LatinOAUG: Facts•Founded: 2005•Members: over 350 •Management: Governed by a 5 person volunteer Board of Directors•Headquarters: Buenos Aires, Argentina
LatinOAUG: Facts
Sponsor:
• Emerson • Enersa • Frito-Lay
• Marsh • Salmofood • Aguas Argentinas
• Cablevisión • Airliquide • Panama Canal
• Multicanal • Dana • Nextel
• Aluar • Serono • Barrick
• Maple Gas Corporation
• Danone • Vitopel
LatinOAUG Facts
2007-2012 OAUG Distinction Award Winner!!
LatinOAUG: Mission
• The LatinOAUG empowers its membership by delivering the highest quality opportunities for:
Networking Sharing Information
Gaining accessto timely
Education
LatinOAUG: Goals
• Share and benefit from real-world user experiences• Gain access to a network of peers for collaboration and
information exchange• Voice opinions of the region for future Oracle services
and technology
LatinOAUG: Activities•Meetings•Conference Calls•Discussion Forum
Activities
Join the LatinOAUG Today!
www.latinoaug.org
Latin America Overview & Main Challenges
Latin America: An Overview
Population +500 million people in 21 countries
Culture Mix of native, European and African cultures
Languages Spanish, Portuguese, French
Economic Transformation
Permanent regulatory changes
Market transformation
Change Management
LanguageStatutory
Issues
BusinessProcess
Standardization
Latin America Main Challenges
Overcoming Challenges
Change Management Define Project Scope
Communication
Change Management
Overcoming Challenges
Best Practices
Global Guidelines
Strong Local Commitmentto the Project
BusinessProcess Standardization
Overcoming Challenges
Instances and System Language
End Users Language
Support Language
LanguageConsiderations
Spanish
Portuguese
French
Overcoming Challenges
Local Legal Requirements Identification
Expected Future New Statutory Requirements
Gap Analysis
Long term maintenance?
Currency and StatutoryRelated Issues
Oracle Standard Functionality
Latin American Localizations
Latin American Add-on Localizations
Customer Defined Extensions
Solution Layers
Overcoming Challenges: Solution Components
A successful Rollout not only allows you to meet these challenges but gives you the chance to convert each challenge into an asset.
Change Management
LanguageStatutory
Issues
BusinessProcess
Standardization
Anticipated Corporate Guidelines and Expectations Communication
Local Business and IT are part of the agreed Scope
Readiness for Change
Continuous Communication
Company processes consolidation
Improvements on internal support - collaboration
Improvements on Reporting to Corp – Better visibility
Commitment from system users
Optimized Support Process
Follow best practices while complying with local statutory requirements
Increase Accountability & Auditing for Legal Requirements
Transforming Challenges into Assets
The most important challenge?
Managing the implementation project!
Risk Management
Risk Management
• Carefully Plan Latin America Rollouts • Make key business decisions in advance • Rely on experienced partners• Address Localization issues proactively
Risk Management
• Think Global Act Local• Multicultural Project Team (Global Team and Local
Leaders)• Project members with proven Global and Local business
expertise • On site presence• Staff with a strong Best Practices in Business Processes
and Oracle Application Expertise• Bilingual staff capable of representing both global and
local business and IT parts
Risk Management Global Model• Global Model
• Deploys
–Quality Assurance Standards
–Tools
–Methods
• Ensures consistent use modules in different sites,
–Respects legal statutory requirements
• Building Blocks
• Standard Business Process Flows
• Regional Specific Localizations
• Unified Organization Structure – Operating Units, Set of Books, Inventory Orgs Regional Localizations
Global Design Model
Standard Processes
No
rth
Am
eric
a
Lat
in A
mer
ica
Oth
er R
egio
ns
Risk Management Global Rollout Definitions
•Use Global Definitions for Key Master Data across the enterprise:–Chart of Accounts –Customer Information –Supplier Information–Items–Organization Structure–Employees
•Cross Functional Definitions:–Country Localizations and Statutory Requirements–Multi-Language & Currency –Documents or Forms–Flex Fields Usage–Time Zone and Calendar–Workflow
CommonShared
Data Model
Items
Chart of Accounts
OrganizationStructure
Customers
Suppliers
Employees
Risk Management Strong Program / Project Management
• Short Duration• Single Person• Tied to Deliverable
• Standards• Structure• Organization• Leverage Shared Learning• Integration• Communication
• Milestone Orientated• Major Grouping of Tasks• Common Skill Sets
• End Goal• Tangible Result
• Project Organization• Team Orientation• Focused Efforts
• Common Goal• Time Boxed
ProgramManagement
Project
Phases
Tasks
Deliverables
Oracle is a Powerful Business Tool for Latin America…
… as for any other Region!
Questions? Comments?
