overcoming the top 3 smb challenges with marketing automation

46
Overcoming Top 3 SMB Challenges with Marketing Automation

Upload: pardot

Post on 18-Dec-2014

148 views

Category:

Business


1 download

DESCRIPTION

 

TRANSCRIPT

Page 1: Overcoming the Top 3 SMB Challenges with Marketing Automation

Overcoming Top 3 SMB Challenges with Marketing Automation

Page 2: Overcoming the Top 3 SMB Challenges with Marketing Automation

Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Page 3: Overcoming the Top 3 SMB Challenges with Marketing Automation

Place Customer or

Partner logo in white area of

slide, centered horizontally

Sangram Vajre Marketing Director @SangramVajre

Page 4: Overcoming the Top 3 SMB Challenges with Marketing Automation

Pardot: Salesforce for B2B Marketers

Follow up on the best leads faster

Give reps their own automated marketer

Engage Sales earlier into buying process

Integrate with Salesforce CRM data

Page 5: Overcoming the Top 3 SMB Challenges with Marketing Automation

Place Customer or

Partner logo in white area of

slide, centered horizontally

Adam Waid Marketing Director @AdamWaid

Page 6: Overcoming the Top 3 SMB Challenges with Marketing Automation

Design/Theming ●  Usability Testing

●  Responsive Design

●  Drupal Theming

●  Annotated Wireframes

Development ●  Drupal Support

●  Custom Module Development

●  Large Scale Systems Integration

●  Security & Performance Expertise

We help organizations build highly impactful, elegantly designed Drupal websites that achieve the strategic results you need.

Digital Strategy ●  Content Strategy

●  Content Generation

●  Result Metrics

●  Marketing Automation Integration

Page 7: Overcoming the Top 3 SMB Challenges with Marketing Automation

Our Customers Highly impactful Drupal websites that get results for businesses.

Page 8: Overcoming the Top 3 SMB Challenges with Marketing Automation

Our Experience

•  Chair for the Marketing Automation group within AiMA

•  Wrote only Marketing & Drupal eBook •  Featured in “Marketing

Automation for Dummies” •  Organize a monthly Marketing

Automation meet-ups •  Maintain most MA Drupal modules •  30+ MA resources on Mediacurrent.com

Featured in

Page 9: Overcoming the Top 3 SMB Challenges with Marketing Automation

●  More work, less people

●  More data, less gut feeling

●  More leads, more pipeline

Agenda

Page 10: Overcoming the Top 3 SMB Challenges with Marketing Automation

Place Customer or

Partner logo in white area of

slide, centered horizontally

Less People More Work

Page 11: Overcoming the Top 3 SMB Challenges with Marketing Automation

Marketers are expected to do more.

B2B marketers use, on average, 13 different channels every day to reach their audience, every day ….compared to the era of Don Draper that just had three ways - TV, Radio, and Newspaper

Source: MediaBistro, CMO.com

Page 12: Overcoming the Top 3 SMB Challenges with Marketing Automation

Do you feel like this?

Lead Generator

Content Creator

Analyst

Cheerleader

Fake Smile

Demand Gen

Strategist Social Media Manager

Page 13: Overcoming the Top 3 SMB Challenges with Marketing Automation

Daily Priorities

Page 14: Overcoming the Top 3 SMB Challenges with Marketing Automation

Before Marketing Automation

Page 15: Overcoming the Top 3 SMB Challenges with Marketing Automation
Page 16: Overcoming the Top 3 SMB Challenges with Marketing Automation

Solution? Process. Process. Process

Page 17: Overcoming the Top 3 SMB Challenges with Marketing Automation

New Hire Process

Content Strategy

Lead Management

Page 18: Overcoming the Top 3 SMB Challenges with Marketing Automation

Teammate Requirements ●  Inquisitive & Analytical ●  Adaptable ●  Sense of Urgency

Onboarding Process ●  Interview Questions/Writing Sample ●  30, 60, 90 day goals ●  Team Mission Statement

Page 19: Overcoming the Top 3 SMB Challenges with Marketing Automation

Content Strategy & Buyer Personas

Page 20: Overcoming the Top 3 SMB Challenges with Marketing Automation

Sam The Sales Guy Pain point: Revenue Key goal: Pipeline Key terms: Prospect Activities alerts, Speed-to- lead

MeganThe Marketing Gal Pain point: Credibility Key goal: Alignment Key terms: Nurturing, ROI reporting

Page 21: Overcoming the Top 3 SMB Challenges with Marketing Automation

Conversion

Social

Email

SEO

Events

Web Visits

Pardot profile

created Nurture

Assign to

Sales

Sales Follow-up(48 hours)

Nurture list(-100)

Sales Process Begins

Salesforce: “working”

100 points

Lead Management

Page 22: Overcoming the Top 3 SMB Challenges with Marketing Automation

After Marketing Automation

●  More time spent on strategic direction

●  Lead generating strategies ●  Effective Sales Process

Page 23: Overcoming the Top 3 SMB Challenges with Marketing Automation

Place Customer or

Partner logo in white area of

slide, centered horizontally

More Data Less Gut

Page 24: Overcoming the Top 3 SMB Challenges with Marketing Automation

What story does these stat tell?

88% of B2B CMOs say their C-suite peers turn to them more often for data and insight needed to strategize and plan 78% agreed that marketing’s influence on corporate strategy is greater today than it was just two years ago

Source: Forrester Research

Page 25: Overcoming the Top 3 SMB Challenges with Marketing Automation

Old Marketing Vs. New Marketing

Page 26: Overcoming the Top 3 SMB Challenges with Marketing Automation

Fragmented reporting

Before

Page 27: Overcoming the Top 3 SMB Challenges with Marketing Automation

Are visitors getting to the right places?

Page 28: Overcoming the Top 3 SMB Challenges with Marketing Automation

Are they converting?

Page 29: Overcoming the Top 3 SMB Challenges with Marketing Automation

Campaigns yielding most qualified leads?

Page 30: Overcoming the Top 3 SMB Challenges with Marketing Automation

A/B Testing

4%

Vertical Specific

15%

Page 31: Overcoming the Top 3 SMB Challenges with Marketing Automation
Page 32: Overcoming the Top 3 SMB Challenges with Marketing Automation

Velocity Visitor to Prospect

17.5 Days

Prospect to Lead 1.2 months

Lead to Opportunity

10.1 Days

Opportunity to Client 1.5 months

Pipeline After

Page 33: Overcoming the Top 3 SMB Challenges with Marketing Automation

Marketing/Sales Dashboard

After

Page 34: Overcoming the Top 3 SMB Challenges with Marketing Automation

Place Customer or

Partner logo in white area of

slide, centered horizontally

More Leads More Pipeline

Page 35: Overcoming the Top 3 SMB Challenges with Marketing Automation

5 rapid fire tips to drive leads and pipeline

●  Grow Your Email Database ●  Help Your Sales Team Sell Smarter ●  Provide Relevant CTAs (not just any CTA) ●  Share A “true” Customer Story ●  Create 1:1 Journeys Based On Buyer Persona

Page 36: Overcoming the Top 3 SMB Challenges with Marketing Automation

On every form

40% increase in email subscribers

On Our Blog

Tip 1: Grow Your Email Database

Page 37: Overcoming the Top 3 SMB Challenges with Marketing Automation

Tip 2: Help Your Sales Team Sell Smarter

78% Avg. OR and 39% Avg. CTR 87% Avg. Video Engagement

Page 38: Overcoming the Top 3 SMB Challenges with Marketing Automation

Tip 3: Provide Relevant CTAs

CTA’s on all blogs

150% growth in content conversions

●  1 gated content/month ●  2-3 blogs per week ●  Use freelance writers ●  Dynamic/Relevant

Page 39: Overcoming the Top 3 SMB Challenges with Marketing Automation

Tip 4: Share A “true” Customer Story

A deal closed in 30 days

Page 40: Overcoming the Top 3 SMB Challenges with Marketing Automation

Tip 5: Create 1-1 Journey

1 2 3

1 2 3

Page 41: Overcoming the Top 3 SMB Challenges with Marketing Automation

After ●  53% increase in organic searching

resulting in more whitepaper and eBook downloads

●  40% increase in our regular e-mail subscribers

●  23% increase in leads assigned to the sales team

●  129% year-over-year growth in content conversions

●  Closing on 55% of our viable leads

Page 42: Overcoming the Top 3 SMB Challenges with Marketing Automation

So, what’s the good news for SMB?

The highest paying marketing jobs are in B2B.

Souce: Glassdoor.com

Page 43: Overcoming the Top 3 SMB Challenges with Marketing Automation

So, what’s the good news for SMB?

The highest paying marketing jobs are in B2B.

Souce: Glassdoor.com

Page 44: Overcoming the Top 3 SMB Challenges with Marketing Automation

PARDOT KEYNOTE: ACCELERATE PIPELINE WITH THE WORLD’S LEADING B2B MARKETING SOLUTION

Attend the Pardot Keynote for your chance to win

a Precor Treadmill.

Wednesday, October 15 12:30 – 1:30 PM

Marriott Marquis Yerba Buena Salon 9

Page 45: Overcoming the Top 3 SMB Challenges with Marketing Automation

Use to introduce a

demo, video, Q&A, etc.

Small & Medium Business Keynote: Scale, Connect and Grow with Salesforce

Wednesday, October 15th @ 2:00 p.m.

Moscone West, 3rd Floor

Attend to win 1 of 5 GoPros

First 50 attendees receive signed

“The Big Picture”

Page 46: Overcoming the Top 3 SMB Challenges with Marketing Automation