overkloof community improvement district business...
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OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
Business Plan Period: July 2018 - July 2023
September 2017
Compiled in accordance with the City of Cape Town
Special Rating Area By- Law, 2012 as amended 2016 and
Policy 2017/18
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TABLE OF CONTENTS
Steering Committee Members: ............................................................................................. 3
Acronyms & Terminology ........................................................................................................ 3
Geographic Boundaries of the Overkloof CID .................................................................... 3
Description ................................................................................................................................ 3
Diagram .................................................................................................................................... 4
Executive Summary ................................................................................................................. 5
Motivation Report .................................................................................................................... 6
1. Introduction ....................................................................................................................... 6
1.1. Vision .............................................................................................................................. 7
1.2. Mission ............................................................................................................................ 7
1.3. Goal ................................................................................................................................ 7
2. Main requirements identified - response to Urban Management Survey ................ 8
3. Community Improvement District / Special Rating Area Concept ........................ 10
3.1. What is a CID? ............................................................................................................. 10
3.2. How is a CID established? ......................................................................................... 10
3.3. Dissolution .................................................................................................................... 10
3.4. Consistency with Integrated Development Plan (IDP) ......................................... 10
3.5. Relief ............................................................................................................................. 11
4. Proposed Services .......................................................................................................... 12
4.1. Institutional arrangements ......................................................................................... 12
4.2. Management .............................................................................................................. 12
4.3. Public Safety ................................................................................................................ 14
4.4. Marketing and Communication .............................................................................. 15
4.5. Environmental Urban Management ........................................................................ 15
4.6. Cleansing Management ........................................................................................... 16
4.7. Social Responsibility .................................................................................................... 16
4.8. Conclusion ................................................................................................................... 16
5. Budget ............................................................................................................................. 17
Annexures:
Annexure A – 5 Year Budget
Annexure B - Implementation Plan
Annexure C - Report on the outcome of the Urban Management Survey
Annexure D – Erven
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This document was prepared for the Steering Committee of the proposed Overkloof
Community Improvement District by:
Steering Committee Members:
NAME ADDRESS Erf EMAIL Tel
J O’Callaghan 5 Bridoon Close 10056 [email protected] 082 822 2210
M Dunn 3B Chestnut Drive 4907 [email protected] 082 321 3132
J Schwellnus 1 Cedar Close 4781 [email protected] 082 885 0695
M Butt 23 Chestnut Drive 4689 [email protected] 084 922 1016
D van Dyk 2A Northoaks Ave 4231 [email protected] 061 153 4735
H Heye 2 Cedar Close 5129 [email protected] 082 859 1609
Principal Contact: John O’Callaghan
Acronyms & Terminology
Acronym Full Description
CCP Community Crime Prevention
CID City Improvement District or Community Improvement District
LSS Localised Security Scheme
HBNW Hout Bay Neighbourhood Watch
NPC Non-Profit Company
SRA Special Rating Area
CCT City of Cape Town
POS Public Open space as designated by the CCT zoning scheme e.g.
a pathway
Common Area Includes POS, Road Reserve, Pavement, Car Parks, Parks
The Business Plan is comprised of the following:
Motivation Report
Budget (Annexure A)
Implementation Plan (Annexure B)
Geographic Boundaries of the Overkloof CID
Description
Overkloof is created by the following boundaries:
Eastern Boundary: Erf 9841, 8406, 8346, 7842-RE
Western Boundary: Erf 2407, 6164, 6163, 6162, 6161, 6160, 6159
Northern Boundary: M6 Main Road, Hout Bay
Southern Boundary: Erf 1748-RE, Erf 4703-RE
Erf 4083, 49 Main Road (Longacre Farm) does not form part of Overkloof
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Diagram
The map below reflects Overkloof indicated by the red line. The Rateable Erven are
listed in Annexure D.
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Executive Summary
The residents of Overkloof wish to establish a Community Improvement District ('CID')
to ensure that we maintain and improve our suburb. We wish to protect and enhance
our properties and local environment, and safeguard our residents and visitors.
Public Safety will be ensured by means of active security monitoring via an appointed
service provider and interaction between community neighbourhood watch
initiatives, first responder groups as well as consultation with Security Service Providers
and SAPS.
Public Safety Infrastructure including the existing CCTV camera network and
intelligent monitoring software will be maintained and enhanced.
Communal areas that include verges and public open spaces will be kept cleaner,
and vegetation will be trimmed back to ensure visibility and safety by provision of top-
up services which will be an enhancement to services provided by the City.
Infrastructure repair and upgrading, such as potholes in roads, burst pipes, stormwater
drains, curbing and general road maintenance will be championed by the
environmental & urban management committee member, who will work closely with
the City and the CID directors to ensure these are efficiently resolved.
A project to begin the removal of alien vegetation on communal land and restoring
indigenous vegetation wherever possible in public spaces will be undertaken, along
with general efforts to maintain cleanliness of the area. This will hopefully also
encourage private owners to do the same on their properties.
Interaction with stakeholders bordering Overkloof will be continued, to ensure all
measures are taken to ensure public safety.
Engendering an even further improved sense of community cooperation will be
encouraged.
Ensuring positive Social Responsibility impact through all activities related to residents,
the environment, the Overkloof community, the Overkloof CID stakeholders, Service
Providers, and all other members of the public sphere who may also be considered
as stakeholders will be a key goal of the Overkloof CID.
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Motivation Report
1. Introduction
The aim of the establishment of a Community Improvement District (CID) is not to
reinforce existing inequalities nor be a substitute for City services. The aim of the
establishment of the CID will be to provide services over and above those provided
by the City on an equal basis throughout the area. In addition, initiatives undertaken
in environmental clean-up and alien vegetation removal will ensure that the public's
safety is preserved. Monies spent in the area as a result of the CID establishment will
create local employment opportunities.
The process of the creation of the CID for Overkloof has been in the making for over
a year, after members of the community formed a Security Committee to deal with
the pressing issue of public safety in June 2016. Within a relatively short period of time
the Committee achieved much in the way of ensuring the public's safety through the
establishment of a Localised Security Scheme (LSS). The Committee had the financial
support of the majority of the community and since inception has set in place a
number of positive initiatives for the Overkloof community, including:
• Holding regular meetings to discuss safety and other neighbourhood concerns
• The effective planning and implementation of a monitored CCTV security
operation including rollout of 15 cameras across 7 different locations throughout
Overkloof. This has involved a community wide effort through an agreement with
several residents to provide power to these cameras. The cameras are connected
through an extensive Wifi network and monitored in real time by a security service
provider’s control room
• Co-ordinated security measures with neighbouring area (Bokkemanskloof)
• Putting in place emergency guard patrols and guard hut during the peak of the
June / July crime spike
• Regular monitoring of camera uptime and monthly monitoring of the LSS financial
reports and regular communications to provide regarding the above initiatives to
the community
Since the establishment of the LSS committee, there have been several CID related
developments in Hout Bay:
• Penzance has successfully registered a CID
• A number of areas within Hout Bay have commenced the process of establishing
an CID for their respective areas (including Mount Rhodes, Nooitgedacht,
Hughenden/Meadows/Oakhurst)
In light of the above the LSS members have taken a decision to commence the
process of establishing a CID for Overkloof and set up the Overkloof CID Steering
Committee (Steerco) to this end. The goals will be to firstly put in place suitable
structures to ensure the long term sustainability of measures already put in place (the
LSS would be dissolved into the CID structure). Secondly it will open up opportunities
for further improvements from a non-crime related perspective (environmental,
cleanliness and social) and thirdly will allow for better co-ordinated efforts with the
broader Hout Bay community. The timing is right as we have a committed group of
residents who have been active in the LSS and the have indicted their willingness to
be part of the Steerco to drive the onerous process of establishing a CID. The initial
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tasks was to do a survey to formally capture the sentiment of the community and draft
a Business Plan focusing on these needs.
1.1. Vision
The Overkloof CID vision is to ensure that Overkloof:
• Retains its peaceful, close to nature, residential, family friendly, community
driven character.
• Residents and visitors respect the natural and built environment by keeping
it clean, and that we discourage alien vegetation and encouraging
indigenous biodiversity.
• Remains a safe neighbourhood, and ensuring visitors and residents can
safely enjoy their homes and the safe public areas and in adherence to
laws and regulations.
Innovative initiatives will be explored to generate additional revenue and sense of
community cohesion e.g. Website, WhatsApp groups, Community Events, regular
newsletters etc.
1.2. Mission
The creation of a sustainable infrastructure and platform from which the residents and
the public will benefit through the enjoyment of the public and private spaces,
enhanced personal safety and the protection and growth of the homeowners
property values.
1.3. Goal
The Overkloof CID will in conjunction with relevant and appropriate stakeholders,
supplement municipal services as detailed in the business plan for the benefit of
property owners, and members of the public insofar as the use and enjoyment of
public spaces. In years to come the CID will be a self-sustaining mechanism to improve
Public safety and enhance the Overkloof area from an infrastructural perspective, as
well as desirability.
• To improve Public Safety
• To promote and safeguard the interests of the residents of Overkloof.
• To take cognisance of the unique character of Overkloof as a residential
family oriented suburb.
• To respect and protect the natural and built environment of Overkloof
Estate.
• To ensure the suburb remains clean and free from litter / illegal dumping.
• To promote and ensure interaction with the greater community of the
metropole and especially of all sectors of the community within the Ward
arising out of macro socio economic and environmental issues and to
facilitate this objective by seeking input into other organisations with
common objectives and interests.
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2. Main requirements identified - response to Urban Management Survey
A professional market research company, Dashboard, assisted with conducting an
Urban Management (or perception) survey of Overkloof during August 2017, via
“Surveymonkey”. A questionnaire was emailed to the 85 email addresses on record
for the greater community, a link to the survey was published on the Overkloof
Facebook page and was circulated via the 2 community Whatsapp groups.
At any point in time a proportion of properties are in the process of sale or transfer to
new owners, some are administered by agencies on behalf of non-resident owners or
are owned by institutions. Some of the non-resident owners live outside of the area,
either in South Africa or abroad. A substantial effort has been undertaken to gather
the email addresses of all of the residents or their representatives, over the years and
most have been obtained. However not all residents were necessarily aware of the
CID initiative to respond to the questionnaire. Nevertheless, the return of the
questionnaires was prompt. In total, 28 people responded to the direct email
invitations while a further 24 people responded to the link posted via WhatsApp and
Facebook.
By the end of that week no less than 43 questionnaires representing 38 households
had been completed. Overkloof has 67 rateable properties and the sample gathered
was substantial enough to commence the analysis thereof with no less than 57% of
the rateable households in the area taking part in the survey (against the minimum
required 20% as set out in the CCT Policy 2017/2018 document) . The balance of the
completed responses (5) represent a random sample of people in the area in excess
of the minimum requirement of 5% per the aforementioned policy document.
The full results thereof are attached hereto as Annexure C - Report on the outcome of
the Urban Management (Perception) Survey.
Outcome of Survey: Support for a CID
Overall 65% of responders who were household owners said that R300 or more
per month was a reasonable top up levy for improved municipal services
amount. 47% said that R400 or more was reasonable. 14% said no amount was
reasonable.
Overall 56% of respondents are fairly satisfied with the current services,
maintenance standards and overall management of the area.
The top six (6) considerations for future improvements are:
o Continued monitored security cameras at vulnerable entry points.
o Rapid security and incident vehicle response.
o A crime database and planning of safety measures.
o Inspections and reporting of potholes, water leaks and road hazards.
o Regular patrols.
o Improved co-ordination with City Service Departments.
Despite the desire for improvement - 53% of respondents think that security in
Overkloof is good to excellent.
51% of Overkloof residents says the standard of traffic and road signage, street
names and road markings are good to excellent.
49% of Overkloof residents mentioned that the upkeep of open areas is poor
while half said that maintenance and upkeep of roads was average.
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While there is some mention of noise pollution, the majority of respondents
(77%) did not report problems
In addition to the above, residents were given an opportunity to provide freeform
responses across a whole range of issues impacting Overkloof. These have been
replicated verbatim in the report that can be found in Annexure C.
Without derogating from the importance of all of the comments raised, the general
trends noted are set out in the table below:
Issue General comments
Aspects, issues or problems of
the highest concern and most
affect property values and
selling prices
As noted above, crime was by far the biggest
concern from the majority of responders
Speeding General comments were made about occasional
speeding along chestnut, at the hairpin bend, over
the Chestnut hill and towards the Roan intersection
Other public safety issues Dry bush clearing/fire hazards
Access to Overkloof from Main Road
Cleaning and dumping or litter
related issues
Several comments were made about dumping in the
public open spaces of felled tree branches and
garden vegetation
Other traffic related problems Access to Main Rd, particularly from Northoaks was a
general concern raised
• There were also some comments about the potential
impact of the Applegarth development on traffic
flow
Provision for non-motorised
transport, disabled people,
pedestrians
• There were a number of comments about the lack of
shoulder, lack of pavement pedestrians and disabled
people
Public open spaces • Some people were not even aware that there were
public open spaces.
• Other comments related to the control of alien
vegetation as a fire hazard.
• There were comments that the City could do more to
maintain the public open space as a “green lung”.
• A park with indigenous vegetation was suggested
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3. Community Improvement District / Special Rating Area Concept
3.1. What is a CID?
A CID enables the establishment of a statutory body (a Non Profit Company - NPC)
managed by a board elected by its members, as per the SRA By-law of the City of
Cape Town. A CID refers to a clearly defined geographical area where property
owners from the area pay an additional rate to fund additional municipal services to
improve and upgrade that specific area as set out in the business plan for the CID.
The additional municipal services typically include the provision of additional public
safety, public area cleaning services, maintenance and/or upgrading of the urban
public environment and/or infrastructure and social services that addresses social
issues in the area. The CID additional rates (which attract VAT) will be collected by
the City of Cape Town from property owners in the area and will be used to fund the
budget of the CID. The budget will be dedicated to the specific area only. The CID
additional rates paid by the property owners in the area means an equitable split
based on municipal property valuation. The cost of the additional municipal
services allows individual property owners to benefit from a well-managed
neighbourhood including a shared sense of communal pride, safety and social
responsibility.
3.2. How is a CID established?
A CID is always initiated by a community, and not by the City. It usually starts with
‘champions’ within a community who feel the necessity to improve the environment
within a defined area. They then compile a five-year business plan (including the
Motivation Report, the Implementation Plan and Budget) indicating how the
improvements are to be achieved and present this to the community at a public
meeting. Thereafter property owners are canvassed for their support where a majority
(more than 50% in an area classified as commercial and more than 60% for an area
classified as residential) has to give written consent to the formation of a CID.
Once this has been obtained, the steering group has to submit an application to the
City. The application is then advertised in the media and property owners are also
notified to allow them at least 60 days to render any comments or objections. The
steering group will consult with all objectors. The City then considers the application
with the objections at a full sitting of Council.
After the City has approved the application, a NPC is set up and a board is elected.
The NPC has to register for VAT, open a bank account, apply for tax exempt status
and be registered as a vendor with the City, etc. This must all be in place before the
City makes any payment to the CID.
3.3. Dissolution
A CID may be dissolved after establishment in accordance with Chapter 4 of the
SRA By-law of the City of Cape Town
3.4. Consistency with Integrated Development Plan (IDP)
The Integrated Development Plan of the City rests on 5 pillars:
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The Establishment of a CID in Overkloof will support the following pillars of the City of
Cape Town's Integrated Development Plan:
1. The Opportunity City: the establishment of a CID with related cleaning and
maintenance activities undertaken as a consequence of the establishment of
the CID will create employment opportunities.
2. The Safe City: the Major thrust of the CID is improved Public Safety in the public
open spaces within Overkloof and as such the CID contributes to this aspect.
The establishment of the CID supports safety and security aspects along all
public areas.
3. The Caring City: The CID will support the City's Social Upliftment Strategies which
seek to develop a comprehensive approach to Social Development, which
includes all role players.
4. The Efficient City. CID is a more structured approach as it facilitates streamlined
communication with the City.
5. The Well Run City: The CID's governance structures will ensure an open and
transparent approach in the way Public money will be used for the benefit of
the community.
3.5. Relief
Should property owners receive partial or full relief in respect of rates they would enjoy
full exemption from the payment of any Overkloof CID additional rates.
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4. Proposed Services
4.1. Institutional arrangements
The Overkloof CID will commence on 1 July 2018 as a Non Profit Company (NPC)
established in terms of the Companies Act 71 of 2008. This entity will be audited
independently and managed by property owners within the boundaries of the CID
elected at a Members Meeting.
It will be managed as follows:
• By a Board of Directors who will meet monthly under an elected chairperson.
• The Board of directors shall comprise a minimum of 3 directors.
• Election of Board Members annually at an Annual General Meeting (AGM).
• One Third of Directors must step down annually, but could be re-elected at the
AGM.
• Any registered property owner can become a member of the NPC, free of
charge, on application to the board.
• Only members of the NPC (or their delegated proxy) are eligible to vote at
meetings of the NPC.
• The Board of Directors will be responsible for the implementation of the Business
Plan.
• The performance of the Board of Directors in the achievement of its objectives
as detailed in the Business Plan will be monitored by the Members.
• The NPC will have a memorandum of incorporation (MOI) as prescribed by the
City and as regulated in terms of the Companies Act of 71.
• The books of account will be externally audited and the NPC will appoint,
through a competitive process (with quotes etc), a part time bookkeeper to
prepare monthly accounts, and similar requirements.
• The progressive monthly income and expenditure reports will be tabled at
Board meetings and forwarded to the City monthly.
• Annual Financial Statements need to be, presented at the AGM to the
members and consolidated with the City of Cape Town's Annual Financial
Statements.
• The NPC is required to obtain approval for Annual Budgets and Implementation
Plan of the next financial year at the AGM, before submitting it to the City of
Cape Town for inclusion in the City’s budget process.
The CID is established for an initial period of five years. Term renewals are required if
the members require a further five year term. A CID may be dissolved after
establishment in accordance with Chapter 4 of the CID By-law of the City of Cape
Town
4.2. Management
The Inaugural Board will be assigned the below roles as described for the initial period
of six months, where after a Members Meeting will be held to elect Board members
for Overkloof CID by the members. The Board will meet monthly and the community
will be made aware of the meeting, one week prior to the meeting and may attend
the meeting for the first 30 minutes thereof. All property owners may become
Members via an application process to the Board, free of charge.
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A political representative will be appointed to the Board as an observer by the
Executive Mayor.
The Board Members will perform the required administration functions as per the
portfolio analysis. Board members will not receive remuneration.
Services as stipulated in the Business Plan will be provided by subcontractors who will
be appointed by the Board of Directors. Competitive quotes will be obtained for
evaluation, score and decision by the Board. Contractor selection decisions will be
recorded in the minutes of the meetings.
The Board of directors shall have the following portfolios:
ROLE DESCRIPTION
Chairperson Oversight role, chair meetings, overall
direction. Delegation of specified tasks.
Treasurer Maintaining books of account, oversight
of bookkeeper and preparation of VAT
returns, certificates, financial reports to
the Board and the City, payment of
contractors and staff, annual tax
clearance certificates. Annual returns
and registrations of changes to NPC
documents. Comply with the
Companies Act Requirements like
Secretary. Lodge application for Tax
exemption.
Public Safety Contracts with Security Service Providers,
monitoring of their services (CCT
monitoring and response unit),
interaction with other neighbourhood
watches, SAPS and other Security
Service Providers. Investigation and
recommendations for upgrades to these
services.
Environmental / Urban Management Promoting sustainable development
projects in the CID. Biodiversity
monitoring and enhanced removal of
alien vegetation, Communication with
City officials as to planned and
scheduled repairs and upgrades
required.
Cleaning Management Liaison with City officials and monitoring
of cleaning in area. Notification and
guidance as to needs in the area. Top-
up cleaning via a contracted service.
Ensuring that the CID is clean, tidy and
well-maintained by conducting, or
appointing contractors to conduct,
maintenance services in the CID
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Social Management Work in conjunction with local social
welfare, Identify, coordinate and
determine strategies
Communication Public relations communication, website
content management, community
liaison, Social Media and WhatsApp,
quarterly newsletters.
Secretary Keeping of Minutes, arranging meetings,
Preparation and arranging of AGM
including advertisements, venue hire,
Membership list, Compliance with
outsourcing agreements, compliance
with City requirements
4.3. Public Safety
Public Safety has been identified by the community as the number one priority for the
area. The board will appoint a security company to provide the core security services
based on three quotes, references from clients of said security company and the
holistic offering of the security company.
The board member that is in charge of Public safety will get a daily report from the
service provider on what happened the day before, and collect and collate statistics
on incidents in the area and make the statistics available for property owners via
Whatsapp, the website, Facebook and newsletters plus the Board Report.
Increased presence and awareness during probable criminal activity times (largely
predicted by weather and time of day / night and trend information provided by area
wide community security initiatives including HBNW and CCP) provided by external
service providers to enhance the safety and security of the area.
Currently the LSS leases 15 IR (infrared) cameras in 7 locations, feeding to an off-site,
central monitoring station. The CID will take over the management of this lease, the
existing contractual relationship will fall away and the appointed security company
will enter into a new contract with the CID.
The cameras are all equipped with intelligence software to assist the monitoring
thereof and response thereto. Should there be a problem visible on the cameras, a
response team will respond and the public safety committee member will be notified
immediately. The committee member will also ensure that all relevant security
providers in the greater Hout Bay area are notified immediately upon any incidents
being detected.
The following improvements to the security infrastructure are planned:
Deployment of additional IR cameras in high risk areas, all fully equipped with the
same intelligence software and hardware
Continual upgrading of existing IR cameras
Investment into Overkloof’s own camera infrastructure over time
Investment in and deployment of higher end Thermal cameras
Investment into Licence Plate Recognition (LPR) capability
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Investment into environmentally friendly lighting in high risk areas (for activation
during the high risk periods mentioned above)
Investment into new security technology as it becomes available
Liaison with security bodies such as: Hout Bay Community Policing Forum, Community
Crime Prevention, Hout Bay Neighbourhood Watch, different Security Service
Providers active in the greater area, City Law Enforcement, SAPS Hout Bay and liaison
with other neighbourhood watch organisations within the greater Cape Town
metropole, will assist in the cohesion between the public and private entities goal of
ensuring public safety.
4.4. Marketing and Communication
The internet based social media (the two Whatsapp groups, the Facebook group),
email and website presence is to be maintained to ensure that residents and owners
are kept abreast of community developments inclusive of Public Safety updates for
the area.
Quarterly Newsletters will be digitally available to all residents on the website.
Community activities will be encouraged to develop a sense of community cohesion
and awareness of neighbourhood issues. Clearly identifiable OCID branding will be
made visible in the Overkloof area.
In addition an information and communication strategy will be developed to inform
the property owners of the area on issues of unemployment and any intervention
alternatives that exist or are planned. These initiatives will integrate with existing
programmes of organisations already active in the broader community.
4.5. Environmental Urban Management
The committee member responsible for Environmental / Urban Management will work
closely with the City to repair and upgrade pavements, curbing and drainage when
needed.
Preference will be given to subcontractors employing unemployed local persons,
possibly in conjunction with the Hout Bay Partnership as part of the Overkloof CID
Social Responsibility Program.
Reports on burst water pipes, storm water drains leaking, potholes, illegal dumping,
road marking, street signs can be sent via email to the portfolio member for
Environmental and Urban Management. This portfolio will keep a record and log
reports of the problem through the City's C3 System. Where these complaints are not
resolved adequately on the set time frames by the CCT departments, it will be
escalated within the City.
Project
A project has been budgeted in the first year to rehabilitate the Chestnut Drive forest
/ area and/or Erf 4239 to create as far as possible a “green lung” and positive feature
for the area. The area will then be maintained thereafter as part of the operational
budget.
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4.6. Cleansing Management
Conducting and promoting clean-up and sustainable development projects in the
CID. Ensuring that the CID is clean, tidy and well-maintained by conducting, or
appointing contractors to conduct, supplementary cleaning and maintenance
services in the CID.
Contractors will attend to public areas and removal of alien vegetation, where
possible, within the public open spaces and side verges to ensure these are kept free
of litter and overgrowth which may be obscuring traffic visibility and /or sight lines of
security cameras, which will then be cut back appropriately.
The committee will appoint a service provider, after a 3 quote process, the first stage
will be a clearing and clean up, followed by said contractor coming in regularly to
maintain over hanging trees, cleaning of verges and bushy overgrowth, improving the
forested short-cut area.
The committee member responsible for Environmental / Urban Management, will
receive a regular report of what has been done and will report back to the Board at
Board meetings.
4.7. Social Responsibility
The CID will coordinate social intervention actions with the various NGO's and social
improvement organisations in the area (including the Hout Bay Partnership) to assist in
the development of a comprehensive strategy for addressing social issues in
conjunction with the City of Cape Town, Dir. Social Development and all relevant
social welfare organisations and institutions.
Once a Social Intervention Plan has been finalised the Overkloof CID management
will assist with implementing the social rehabilitation wherever possible. Social
intervention and development can only be achieved by offering unemployed people
an alternative. The employment opportunity programme offered by the urban
management process will assist in this task.
4.8. Conclusion
It is the opinion of the Steering Committee that the benefits of having a CID in
Overkloof will outweigh the additional levies that residents of the area will have to
pay. This opinion appears to be shared by the majority of the respondents to the Urban
Management Survey. It is envisaged that through the implementation and proper
management of the Business Plan set out in this document, Overkloof can be restored
to a peaceful, safe and caring community suburb.
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5. Budget
A CID is governed by the Companies Act (71 of 2008) and manages its own finances
and appoints its own auditors. The Audited Annual Financial Statements (AFS) form
part of the City's consolidated AFS, which are reviewed by the Auditor-General. In
addition, monthly financial reports are submitted to the City to monitor and to ensure
that expenditure is incurred according to the budget. All CIDs have to submit the
Chairman's report and AFS to the relevant Sub Council, within three months of their
AGM, for ratification by the Members.
The City pays the CID a monthly amount equivalent to one-twelfth of its approved
budget less 3% retained by the City as a provision for bad debts. The provision for bad
debts is kept in a ring-fenced account for the CID. This provision is compared with the
arrears as at the end of the financial year. When the latter is less than the provision for
bad debts, 75% of the difference is paid to the CID as per a Finance Agreement
concluded between the City and the CID.
The CID sets its own budget according to input from its members as per the approved
five-year Business Plan. Each year, the CID board has to submit a detailed annual
budget to the City as approved by the City for the period commencing on 1 July
effective from the first year and ending on 30 June of the last year of the term. The
proposed budget may not deviate materially from the approved business plan. The
proposed 5 year budget is attached hereto as Annexure A.
Annexure A – 5 Year Budget See overleaf
Form 2
INCOME R R R R RRevenue - Add. Rates -410 000 100.0% -434 600 100.0% -460 676 100.0% -488 317 100.0% -517 616 100.0%Other: Specify - 0.0% - 0.0% - 0.0% - 0.0% - 0.0%
TOTAL INCOME -410 000 100.0% -434 600 100.0% -460 676 100.0% -488 317 100.0% -517 616 100.0%
EXPENDITURE R R R R RCore Business 246 000 60.0% 260 760 60.0% 275 770 59.9% 291 680 59.7% 308 545 59.6%Cleansing services 20 000 21 200 22 472 23 820 25 250 Environmental upgrading 20 000 21 200 22 472 23 820 25 250 Law Enforcement Officers - - - - - Public Safety 20 000 21 200 22 472 23 820 25 250 Public Safety - CCTV monitoring 156 000 165 360 175 282 185 798 196 946 Social upliftment 20 000 21 200 22 472 23 820 25 250 Urban Maintenance 10 000 10 600 10 600 10 600 10 600
Depreciation 4 965 1.2% 16 951 3.9% 30 134 6.5% 41 867 8.6% 52 631 10.2%Repairs & Maintenance 2 234 0.5% 4 897 1.1% 6 471 1.4% 7 164 1.5% 7 128 1.4%Interest & Redemption - 0.0% - 0.0% - 0.0% - 0.0% - 0.0%
General Expenditure 64 850 15.8% 68 741 15.8% 72 865 15.8% 77 237 15.8% 81 872 15.8%Accounting fees 18 000 19 080 20 225 21 438 22 725 Advertising costs 3 000 3 180 3 371 3 573 3 787 Auditor's remuneration 12 000 12 720 13 483 14 292 15 150 Bank charges 3 600 3 816 4 045 4 288 4 545 Computer expenses 6 000 6 360 6 742 7 146 7 575 Insurance 7 200 7 632 8 090 8 575 9 090 Marketing and promotions 4 200 4 452 4 719 5 002 5 302 Meeting expenses 3 000 3 180 3 371 3 573 3 787 Printing / stationery / photographic 1 750 1 855 1 966 2 084 2 209 Secretarial duties 2 500 2 650 2 809 2 978 3 156 Telecommunication 3 600 3 816 4 045 4 288 4 545
Projects 30 000 7.3% - 0.0% - 0.0% - 0.0% - 0.0%Rehabiliation of POS 30 000 - - - -
Capital Expenditure (PPE) 49 651 12.1% 70 212 16.2% 61 615 13.4% 55 719 11.4% 51 913 10.0%CCTV Cameras 49 651 50 212 41 615 55 719 51 913 Lighting - 20 000 20 000 - -
Bad Debt Provision 3% 12 300 3.0% 13 038 3.0% 13 820 3.0% 14 649 3.0% 15 528 3.0%
TOTAL EXPENDITURE 410 000 100.0% 434 600 100.0% 460 676 100.0% 488 316 100.0% 517 616 100.0%
(SURPLUS) / SHORTFALL 0 -0 -0 -0 0
GROWTH : EXPENDITURE N/A 6.0% 6.0% 6.0% 6.0%
OVERKLOOF SRA5 YEAR BUDGET AS PER BUSINESS PLAN
2018/19 2019/20 2020/21 2021/22 2022/23
Annexure B - Implementation Plan See overleaf
Page 1 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT (OCID)
IMPLEMENTATION PLAN
01st July 2018 – 30th June 2023
PROGRAM 1 – MANAGEMENT, COMMUNICATION & OPERATIONS
No.
ACTION STEPS RESPONSIBLE FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS PERFORMANCE INDICATOR COMMENTS
Y1 Y2 Y3 Y4 Y5
1.1
Apply for tax exemption OCID Board
Once at
Inception
Phase
1 N/A N/A N/A N/A Receipt of Tax Exemption
Certificate
Competitive process with
quotes
1.2 Annual CIPC compliance (company
secretary)
- Annual returns
- New Board members
- Auditors
OCID Board Annually, as
required 1 1 1 1 1
OCID NPC issued CIPC
company registration
documents
1.3
VAT reconciliation / tax returns and
annual tax clearance certificate OCID Board Annually 1 1 1 1 1
CIPC Annual Submissions
lodged. SARS Vat and Tax
Clearance certificates
issued.
1.4 OCID Administrative and
Bookkeeping
OCID Board Ongoing
Daily
OCID Administrative and
Bookkeeping contractor
appointed.
1.5
Convene Annual General Meeting OCID Board Annually
Members
meeting
within 6
months of
NPC
Registration
1 1 1 1
Meeting to report OCID
performance to members
and present AFS. Signed
Minutes of AGM
- Confirm AFS
- Appoint auditor
- Appoint company
Secretary
- Elect Directors
- Approve next year’s
Budget and
Implementation Plan
1.6
Appoint Service Providers OCID Board 3 year
contract 1 N/A N/A 1 N/A
Signed Service Contracts
with appointed service
providers (3 years)
- Urban Management
- Security / CCT monitoring
- Auditors
- Bookkeeper
1.7 Convene Board Meetings to report
on CID implementation plan progress
which includes management
accounts and operations reports per
portfolio
OCID Board Monthly 12 12 12 12 12 Signed Minutes of Monthly
board meetings.
1.8 OCID Business Plan performance
mid-year review. OCID Board Annually 1 1 1 1 1
Business Plan performance
mid-year review submitted
to CCT by 31 January
Page 2 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
IMPLEMENTATION PLAN
01st July 2018 – 30th June 2023
PROGRAM 1 – MANAGEMENT, COMMUNICATION & OPERATIONS (CONTINUED)
No.
ACTION STEPS RESPONSIBLE FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS PERFORMANCE INDICATOR COMMENTS
Y1 Y2 Y3 Y4 Y5
1.9
Renewal Application for CID to City
of Cape Town CID unit OCID Board
Fourth Year of
this Five Year
Business Plan
N/A N/A N/A 1 N/A
OCID Term 2 Business,
Plan approved by Members
at AGM submitted to CCT
for approval
1.10 Mid-Year OCID Budget Review OCID Board
Month Six of
Financial Year 1 1 1 1 1
Submit to CCT by latest 31
January
1.11 Develop a Website to communicate
relevant CID and OCID information
to members
OCID Board Ongoing Live OCID website
containing CID and OCID
information
1.12 Successful day-to-day management
and operations of the OCID OCID Board Ongoing Daily
Submit monthly reports to
the OCID Board of Directors
by Portfolio Directors
1.13 Manage and monitor the C3
notification Process. OCID Board
Ongoing
Daily
Complete reports of C3
notifications and monitor
existing issues.
1.14 Financial reports to CCT. OCID Board 12 12 12 12 12 12
Submit reports by 15th of
each month to CCT.
1.15
Communicate OCID Arrears List. OCID Board 12 12 12 12 12 12
Observe and report
concern over outstanding
amounts
1.16 Build working relationships with Sub
Council Manager and relevant CCT
department that deliver services in
the OCID.
OCID Board
Ongoing
Successful and professional
relationships with sub-
council management and
officials resulting in
enhanced communication,
cooperation and service
delivery.
Page 3 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
IMPLEMENTATION PLAN
01st July 2018 – 30th June 2023
PROGRAM 1 – MANAGEMENT, COMMUNICATION & OPERATIONS
(CONTINUED)
No.
ACTION STEPS RESPONSIBLE FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS PERFORMANCE INDICATOR COMMENTS
Y1 Y2 Y3 Y4 Y5
1.17 Communicate with residents and
property owners.
• Newsletters
• Website
• Emails
• Meetings
OCID Board Ongoing
Keep residents and property
owners informed.
1.18 Feedback to Members OCID Board
1 1Y 1Y 1Y 1Y 1Y
AGM, quarterly newsletters,
social media feedback
1.19
Collect from community input for the
Integrated Development Plan (IDP). OCID Board
1 1Y 1Y 1Y 1Y 1Y
Submit input to the IDP
report Annually to Sub-
Council Manager.
1.20
Collect from community input to the
Capital Budgets and Operational
Budgets of CCT
OCID Board
1
1Y 1Y 1Y 1Y 1Y
Submit input on Capital /
Operating Budget Annually
to Sub-Council Manager as
part of the City’s public
participation process of the
City’s Budget.
1.21
Promote and develop OCID NPC
membership. OCID Board
1
1Y 1Y 1Y 1Y 1Y
Ensure application for
membership is displayed
prominently on the website
and that membership list is
up to date
1.22 Audited Financial Statements OCID Board
1 1Y 1Y 1Y 1Y 1 Y
Submit AFS to CCT by 31
August annually
Page 4 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
IMPLEMENTATION PLAN
01st July 2018 – 30th June 2023 PROGRAM 1 – MANAGEMENT, COMMUNICATION & OPERATIONS
(CONTINUED)
No.
ACTION STEPS RESPONSIBLE FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS PERFORMANCE INDICATOR COMMENTS
Y1 Y2 Y3 Y4 Y5
1.23 Represent the OCID community at
various forums.
OCID Board
Ongoing
Liaise with different forums
and address matters that
have or can have an
impact on the OCID area,
property owners and
residents. Successful and
professional relationship
resulting in enhanced
communication,
cooperation and service
delivery
1.24 Submit Management Report and AFS
to local sub council OCID Board
1 1Y 1Y 1Y 1Y 1Y Within 3 months of AGM
1.25 Evaluation of Service Providers OCID Board Ongoing
Submit monthly report to
Board
Page 5 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
IMPLEMENTATION PLAN
01st July 2018 – 30th June 2023
PROGRAM 2 – SECURITY / PUBLIC SAFETY INITIATIVES No.
ACTION STEPS RESPONSIBLE FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS PERFORMANCE INDICATOR COMMENTS
Y1 Y2 Y3 Y4 Y5
2.1
Develop a Security Management
Strategy with clear deliverables and
defined performance indicators to
guide safety services by the
appointed service provider and
evaluate levels of service provided.
OCID Board /
Security Service
Provider
Revise as often
as required
but at least
quarterly
3M 3M 3M 3M 3M
Documented Security
Management Strategy with
clear deliverables and
defined performance
indicators to guide safety
services by the appointed
service provider and
evaluate levels of service
provided.
This is done comprehensively
when a new Service
Provider is (re)appointed
and then modified
continuously.
2.2 Liaise with the relevant role players of
HBNW,
SAPS, Security Agencies when
required
OCID Board Ongoing
2.3 Determine the Public Safety Patterns
of the CID area in conjunction with
HBNW and the SAPS.
OCID Board /
Security Service
Provider
Ongoing
Incorporate in Security
Management Strategy Plan.
2.4 Determine strategies by means of an
integrated approach to address /
increase public safety
OCID Board /
Security Service
Provider Ongoing
Incorporate in Security
Management Strategy Plan.
2.5 In liaison with other security role
players, HBNW and the South African
Police Service, identify current security
and policing shortcomings and
develop and implement effective
Public Safety strategy.
OCID Board /
Security Service
Provider
Ongoing Incorporate in Security
Management Strategy Plan.
2.6 Maintain a virtual office for members
and residents of the CID to request
security assistance or report
information.
OCID Board /
Security Service
Provider
Ongoing Virtual office
Page 6 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
IMPLEMENTATION PLAN
01st July 2018 – 30th June 2023
PROGRAM 2 – SECURITY / PUBLIC SAFETY INITIATIVES (CONTINUED) No.
ACTION STEPS RESPONSIBLE
FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS
PERFORMANCE INDICATOR COMMENTS Y1 Y2 Y3 Y4 Y5
2.7 Deploy the appointed security
resources accordingly
OCID Board /
Security Service
Provider
Ongoing Effective safety and security
response in the OCID.
2.8 Assist the police through participation
by OCID in the local Police sector
crime forum and HBNW when
required.
OCID Board /
Security Service
Provider
Ongoing Incorporate feedback and
information in security and
safety initiatives of the OCID
Report on any security
information of the OCID to the
HBNW and CPF.
2.9 Monitor and evaluate the security
strategy and performance of all
service delivery on a monthly basis.
OCID Board /
Security Service
Provider / SAPS
Ongoing Report findings to the OCID
Board with recommendations
where applicable.
2.10 Regular site visits to Contract security
Control Room.
OCID Board /
Security Service
Provider
Ongoing Project Plan Monitor and
evaluate on a regular basis
with progress report to the
OCID Board.
2.11 Installing of CCTV Cameras @ new hot
spots and maintaining existing CCTV
cameras.
OCID Board/
Security Service
Provider
Ongoing Project Plan Monitor and
evaluate on a regular basis
with progress report to the
OCID Board.
2.12 Regular Security Reports from
Contract Security Company
Security Service
Provider
Daily, Weekly 1W 1W 1W 1W 1W Report findings to the OCID
Board with recommendations
where applicable. Provide
feedback to forum meeting.
Incorporate into monthly
management report to
OCID
Board
Page 7 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
IMPLEMENTATION PLAN
01st July 2018 – 30th June 2023
PROGRAM 3. URBAN ENVIRONMENTAL MANAGEMENT
No.
ACTION STEPS RESPONSIBLE
FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS
PERFORMANCE INDICATOR COMMENTS Y1 Y2 Y3 Y4 Y5
3.1 Identify problem areas with respect
to:
missing drain covers / cleaning of
drains
maintenance of road surfaces;
sidewalks
cutting of grass / removal of
weeds
road markings / traffic signs
OCID Board Ongoing
Urban management plan
with clear deliverables and
defined performance
indicators to guide delivery.
3.2 Identify and report on burst water
pipes, storm water drains leaking,
potholes. Work closely with the City to
repair and upgrade pavements,
curbing and drainage when needed.
OCID Board Ongoing
Record and log of
reports via the C3
notification process
3.3 Monitor and help combat illegal
dumping
OCID Board Law
Enforcement
Officers
Ongoing Removal of illegal dumping
as required and working with
law enforcement against
transgressors
Page 8 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
IMPLEMENTATION PLAN
01st July 2018 – 30th June 2023
PROGRAM 4 – CLEANSING
No.
ACTION STEPS RESPONSIBLE FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS PERFORMANCE INDICATOR COMMENTS
Y1 Y2 Y3 Y4 Y5
4.1 Conduct and promote clean-up and
sustainable development projects in
the CID.
OCID Board Ongoing Improved neighbourhood
cleanliness
4.2
Appoint contractor(s)to conduct,
supplementary cleaning and
maintenance services in the CID
OCID Board Ongoing Improved neighbourhood
cleanliness
Refer to 5.2 of Program 5
4.3 Appoint a service provider. The first
stage will be clearing of alien
vegetation where possible and a
clean-up project followed by said
service provider coming in regularly to
maintain over hanging trees, cleaning
of verges and bushy overgrowth,
improving the forested short-cut area
OCID Board 2 6M 6M 6M 6M 6M Regular report of what has
been done and will report
back to the Board at Board
meetings
Preference will be given to
subcontractors employing
unemployed local persons,
possibly in conjunction with
the Hout Bay Partnership as
part of the Overkloof CID
Social Responsibility
Program.
Page 9 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
IMPLEMENTATION PLAN
01st July 2018 – 30th June 2023
PROGRAM 5 – SOCIAL
No.
ACTION STEPS RESPONSIBLE
FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS
PERFORMANCE INDICATOR COMMENTS Y1 Y2 Y3 Y4 Y5
5.1
Establish relationships and form
partnerships with existing local social
organisations
OCID Board Ongoing
Social Development plan
with clear deliverables and
defined performance
indicators to guide delivery.
5.2 Work with selected NGO's (e.g. the
Hout Bay Partnership) to provide
labour for supplementary services
and / or projects OCID Board/
NGO Project
Manager
Ongoing Labour for supplementary
services provided by NGO's
Refer to 4.2 of Program 4
Page 10 of 10
OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT
IMPLEMENTATION PLAN
PROGRAM 6 – MARKETING No.
ACTION STEPS RESPONSIBLE
FREQUENCY
per year
DURATION IN WEEKS, MONTHS OR YEARS
PERFORMANCE INDICATOR COMMENTS Y1 Y2 Y3 Y4 Y5
6.1
Provide and promote information
about OCID initiatives and events
to the community through
developing and updating
Website
Newsletters
Social media
OCID Board Ongoing
Publish quarterly
newsletters. Update and
maintain current website.
Regular social media
updates
6.2
Promote OCID by means of
branding where possible. OCID Board Ongoing
Clearly identifiable OCID
branding visible in the
Overkloof area
6.3 Organise community centred social
events e.g. dinners
OCID Board Ongoing Successful delivery and
hosting of community events
Annexure C - Report on the outcome of the Urban Management Survey See overleaf
Overkloof Urban Management SurveyAugust 2017
APPROACH
Online survey using Survey Monkey
85 email invitations sent to all residents on database
28 responded to direct email invitations
Survey link also distributed via WhatsApp and Facebook groups
24 responded to link
In total we received 43 completed responses. These responses came from 38 different households in Overkloof. As there are 67 rateable properties this represents a response rate of 57%
OWNERSHIP STATUS
84%
9%
7%
0% 20% 40% 60% 80% 100%
Home owner
Tenant
Other
TOTAL RESPONDENTS 52
TOTAL COMPLETE 43
N=43
Average tenure of a resident in Overkloof
14 Years
Owner: 15 yearsTenant: 7 yearsOther: 12 years
WHICH OF THESE BEST DESCRIBES YOU:
“Other” residents includes secondary
resident on property and Candlewood owner.
GENERAL
GENERAL SATISFACTION WITH CURRENT SERVICES, MAINTENANCE, STANDARDS AND OVERALL MANAGEMENT.
2%
28%
56%
14%
0% 10% 20% 30% 40% 50% 60%
Fairly dissatisfied
Neither satisfied nor dissatisfied
Fairly satisfied
Very satisfied
N-=43
Service, Maintenance, Standards and Overall management
IN GENERAL MOST RESIDENTS OF OVERKLOOF ARE FAIRLY SATISFIED WITH THE CURRENT SERVICE, MAINTENANCE AND OVERALL MANAGEMENT STANDARDS IN OVERKLOOF.
FUTURE SERVICE IMPROVEMENTS AND ADDITIONAL BENEFITS CONSIDERED TO BE OF MOST VALUE AND IMPORTANCE
14%
9%
2%
5%
7%
5%
5%
2%
18%
35%
33%
25%
23%
20%
25%
7%
45%
26%
35%
41%
36%
39%
25%
23%
23%
23%
26%
28%
30%
32%
34%
45%
66%
73%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Making representations to the City Council on planning decisions
Better clearing away of litter, dumped vegetation, etc.
Better protection of the natural environment
Improved co-ordination with city service departments
Regular patrols
Inspection and reporting of potholes, water leaks and roadhazards
A crime database and planning of safety measures
Rapid vehicular security incident response
Continued monitored security cameras at vulnerable entry points
Not important Low importance Moderate importance High importance Very high importance
SECURITY ISSUES ARE CONSIDERED MOST IMPORTANT, BUT INSPECTION AND REPORTING OF POTHOLES, WATER LEAKS AND HAZARDS ARE ALSO IN THE TOP 5.
FUTURE SERVICE IMPROVEMENTS AND ADDITIONAL BENEFITS CONSIDERED TO BE OF MOST VALUE AND IMPORTANT (cont.)
7%
5%
21%
30%
7%
5%
7%
9%
5%
16%
7%
30%
18%
9%
11%
18%
14%
20%
35%
41%
14%
25%
27%
18%
39%
25%
41%
30%
34%
21%
11%
41%
48%
18%
32%
14%
12%
14%
14%
16%
16%
18%
18%
20%
20%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Improved maintenance and rehabilitation of public openspaces in Overkloof.
Involvement with the broader Hout Bay communityinitiatives
Traffic control and necessary speed humps within the area
Better sidewalk maintenance and development
Improved availability of emergency medical services
Improved lighting in high risk areas (not general streetlighting)
Helping City Council to manage and enforce buildingplanning and property sub-division norms
Bush and alien vegetation clearing where possible.
Addressing of general pollution issues affecting Overkloofresidents
Not important Low importance Moderate importance High importance Very high importance
N=43
PUBLIC SAFETY
HOW WOULD YOU RATE THE OVERALL SECURITY SITUATION IN OVERKLOOF
N=43
OVERALL MOST RESIDENTS OF OVERKLOOF THINK THE SECURITY IN OVERKLOOF IS GOOD.
5%
9%
33%
51%
2%
0% 10% 20% 30% 40% 50% 60%
Don’t' know
Poor
Average
Good
Excellent
FREEFORM RESPONSESOTHER PUBLIC SAFETY ISSUES NEEDING ATTENTION
We need to discourage random people from walking around, begging, and "emptying" refuse bins. In the current situation one can never be sure if they are "scouting"
Trees in open area need trimming
I wish our children could feel safe enough to walk around freely!
Dry bush clearing/fire hazards. Dangerous trees that need to be felled on the public open space in Overkloof
Hout Bay is greatly affected by what happens in IY. The situation there is out of control on many levels: pollution, density, environmental damage, hygiene etc.
Safety along pipe track
Areas to walk or cycle
Evacuation assistance due to limited roads out of the valley. (The recent riots highlighted our vulnerability in HB)
Clearing over-hanging branches on trees near Roads in preparation for when storms hits.
not enough communication and net working with neighbours
Lighting, pipe track
Access to Overkloof from Main Road
CLEANING
PROBLEMS WITH REFUSE AND / OR RECYCLING COLLECTION SERVICE?
6%
77%
6%
6%
2%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Other, please specify
No problems
Late collection
Mess left behind
Damaged bin
Unacceptable behaviour
MOST RESIDENTS ARE NOT EXPERIENCING PROBLEMS WITH THE REFUSE COLLECTION SERVICE, FOR THE FEW THAT DO THE BIGGEST PROBLEMS ARETHE MESS LEFT BEHIND AND LATE COLLECTION OF BINS AND GARBAGE.
OVERALL CLEANLINESS OF YOUR AREA
84% OF RESPONDENTS FEEL THAT THE CLEANLINESS OF THE OVERKLOOF AREA IS GOOD OR EXCELLENT. A CONCERN IS ILLEGAL DUMPING IN PUBLIC SPACES OF GARDEN REFUSE AND BUILDERS WASTE. OTHER CONCERNS INCLUDE DOGS RAIDING BINS AND BIN DIGGERS
N=43
0%
16%
72%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Poor
Average
Good
Excellent
FREEFORM RESPONSESOTHER CLEANING, DUMPING, LITTER RELATED ISSUES THAT NEED ATTENTION
Yes. There seems to be constant littering -throwing away of empty beer cans/bottles and other drinks - at the bottom of Chestnut, where the forest is
The public open space is sometimes used to dump felled tree branches. There is an accumulation of litter too. There is a lot of human and dog faeces is one area of the public open space
Not really, I think its a matter of people taking responsibility for their space.
Only near building sites
Sidewalk dumping
Dogs raiding the bins when out for collection
Not in our area. Some concerns in the broader
Hout Bay area (dumping on empty plots)
Yes the illegal dumping of garden vegetation in the small forest at the start and end of the hairpin bend. As well as the loose gravel lying on the roads as a result of the numerous potholes which just accumulates and never gets removed.
Garden refuse being dumped in public open space upper Chestnut avenue
"Garden refuse often dumped on public servitude. I suspect it is being dumped by some Overkloof residents!"
In the past yes - dumping of builders sand slightly contaminated with rubble and weeds. Not recently. I pick up any visible litter on a daily basis along the pipe track (daily walk).
TRAFFIC
STANDARD OF TRAFFIC AND ROAD SIGNAGE, STREET NAMES, AND ROAD MARKINGS
9%
40%
49%
2%
0% 10% 20% 30% 40% 50% 60%
Poor
Average
Good
Excellent
N=43
RESIDENTS ARE DIVIDED ON TRAFFIC SIGNAGE – WITH 49% REGARDING IT AS POOR OR AVERAGE.
FREEFORM RESPONSESOTHER TRAFFIC PROBLEMS
Getting onto Main Road in morning traffic is a nightmare and can become dangerous
Access to Main Rd
Access to main rd., Taxi's using bottom access to main road as a turning circle
Well, our main road can't heavily congested at times. Often by trucks and other vehicles breaking down on Constantia Nek. This makes it difficult for Armed Response and Emergency Vehicles to get to homes if needed. Due to the lie of the land this seems to be difficult to solve.
Dangerous Main Road exit
Busy main road leads to aggressive driving when people try join from two Overkloof access roads. Would like traffic control system of some sort. Noise pollution also an issue from main road
Accessing main road from Northoaks
Access to Main Road from Chestnut and Blackwood at peak hours
Waiting to turn-off from Main Rd onto Chestnut drive. impedes the flow for Main Rd. Not a big concern,
mainly an inconvenience for those behind you.
Exit onto Main Road any time of day
Access from Chestnut onto Main especially during peak times, soon to be intensified by proposed Appelgarth development
Speeding on Hout Bay main road, especially the two k's down into the valley from Constantia Nek is a terrifying problem which has resulted in countless accidents and deaths. I have seen countless speed traps along straight section of Roads Drive and Llandudno, but in the almost 28 years of living in Hout Bay, I have never once seen any speed traps on that Constantia Nek stretch or anywhere along Hout Bay Main Road for that matter. It seems to be unregulated speed.
Access!!
Not feeling great about the entry exit point of new Appelgarth Estate.
ACCESS TO MAIN ROAD
FREEFORM RESPONSESOTHER TRAFFIC PROBLEMS
Overgrown vegetation on the hairpin bend of Chestnut Drive, overgrown vegetation (blocks your visual) at the intersections of Chestnut and Bridoon, and Chestnut and Blackwood as well as the stop sign is damaged (bent) at the intersection of Chestnut and Bridoon
Clearing out drainage ditches' more often.
VEGETATION AND CLEANING PEDESTRIAN AND OTHER ROAD USERS
Need a road name sign for Blackwood Close as everyone looking for Blackwood Close always ends up in Blackwood Drive!
warning of steep roads for delivery vehicles
Northoaks road bend by Estate - major head on collision waiting to happen
Better warning on the dangerous winding main road.
warning signs before Chestnut drive
WARNING AND OTHER SIGNS
Kids skateboarding on blind corners and parents encouraging this by dropping them off to skateboard on hills with blind corners
No more than I would imagine to be acceptable - occasional children on bikes, skateboards, motorbikes
I also think the pedestrian crossing for children near the cemetery is very dangerous. It is difficult to identify if you are not aware of it. Perhaps a foot bridge or pedestrian traffic light would be a good idea there?
Corner Northoaks & Main might benefit from a pedestrian crossing robot to slow down traffic, especially motorcycles turning. There have been many accidents & many more near accidents that can be avoided
IS SPEEDING A PROBLEM IN OVERKLOOF?
MOST RESIDENTS DON’T THINK THERE IS A PROBLEM IN OVERKLOOF. THOSE WHO SAID THERE IS A SPEEDING PROBLEM FREQUENTLY HIGHLIGHTED CHESTNUT DRIVE AS AN AREA OF CONCERN.
N=43
26%
47%
28%
0% 10% 20% 30% 40% 50%
Yes
No
Don't know / Unsure
The main area for concern is on Chestnut Drive specifically the bends close to Main
road and Roan.
FREEFORM RESPONSESPLEASE ELABORATE ON WHERE YOU THINK THE SPEEDING PROBLEMS ARE People with powerful cars speeding up and down Chestnut drive
Kids on skate boards disregarding any traffic laws and leaving terrible scars and marks on the tar
Cars fly up hairpin bend of chestnut drive...only a few people but it only takes one fatal accident..
Bottom entry road, vehicles coming around the first bend by Roan
Pipe track, a boom at the entrance would be great!
Speeding over the chestnut hill
Main road on the chestnut drive bend, vehicles going too fast down the hill
Chestnut avenue down towards Roan intersection
Lower straight stretch of Chestnut Drive (No.5 to No.15 Chestnut)
Dangerous Main Road exits
IS ENOUGH PROVISION MADE FOR...
18%
9%
25%
No; 43%
No; 34%
No; 45%
25%
32%
16%14%
25%
14%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Non-Motorised Transport(bikes, wheelchairs,
skateboards)
Disabled People (verges,entrances)
Pedestrians
Yes No Not applicable Don't know / unsure
A SIGNIFICANT PROPORTION OF RESIDENTS FEEL THAT NOT ENOUGH PROVISION IS BEING MADE FOR PEDESTRIANS AND NON-MOTORISED TRANSPORT. ACCESS FOR DISABLED PEOPLE IS ALSO A CONCERN
ALTHOUGH LESS SO THAN THE OTHER TWO CATEGORIES.
N=43
FREEFORM RESPONSESNON-MOTORISED TRANSPORT PROBLEM AREAS
One has to walk in the street. Pavements are not accessible or are maintained by the owners. This in turn is somewhat hazardous to pedestrians/hikers
Cars go to fast, lots of kids around, accident will happen!
No cycle tracks for children
Absence of pavements & cycling lanes makes cycling hazardous
On the main road
Unsafe access to main road, no cycle lane once on main road
Thinking of lack of shoulder areas for bikes. Always concerned about the safety of the kids on skate boards.
No pavement for bikes or pedestrians
Children using roads for skateboarding into on coming traffic. Especially any downhill areas
cyclists make main road very dangerous
No sidewalks in most of Overkloof
no wide paths, sidewalks
Nice if the skate-borders had a spot that was safe for them.
No provision for safe cycling and skateboarding
No actual verge for disabled other than road surface itself. Also very steep entrance on both sides
FREEFORM RESPONSESDISABLED PEOPLE PROBLEM AREA PROBLEM AREAS
There are no areas covered for the use of disabled people
No pavements
Main Road
Zero accessibility for wheelchairs
No pavements
No pavement for wheelchair
No sidewalks and ramps"
No provision for disabled people
No actual verge for disabled other than road surface itself. Also very steep entrance on both sides
FREEFORM RESPONSES:PEDESTRIAN PROBLEM AREAS
Pedestrians have to walk in the road but this is not really a problem in our quiet suburb
No pavements
'Some' streets could have better pavements or demarcated paths
No pavements
pedestrians with dogs are forced to walk on tarmac
Main Road
On the main rd.
Domestic and day labourer workers as they go to and from Main Rd could use safer routes. They typically walk in the street and difficult to see around a blind curve.
Inadequate paving
No sidewalks
No pedestrian pathways along and through public servitude
Mentioned in earlier post. 'Invisible' pedestrian crossing which children rely on at the cemetery.
WHAT KIND OF EVENTS WOULD YOU LIKE TO SEE?
14%
35%
51%
0% 20% 40% 60%
No
Don't know
Yes
MOST RESPONDENTS ARE IN FAVOUR OF HOSTING SOCIAL EVENTS. TOP SUGGESTION WAS DINNERS AND GET-TOGETHERS FOLLOWED BY FRESH FOOD MARKETS AND CULTURAL EVENTS. OTHER SUGGESTIONS
INCLUDE PUB/ QUIZ NIGHTS, STREET BRAAIS AND EDUCATIONAL EVENINGS.
N=43
SOCIAL EVENTS
WOULD IT BE USEFUL TO HAVE EVENTS IN ORDER TO BUILD A COMMUNITY SPIRIT?
23%
9%
9%
9%
23%
27%
86%
0% 20% 40% 60% 80% 100%
Other, please specify
Art events
Formal meetings
Business promotions
Cultural events
Fresh food markets
Dinners and get-together's
SOCIAL EVENTS (CONT.)
WHILE MORE RESPONDENTS FEEL THAT A COMMUNITY WEBSITE WOULD BE USEFUL TO PROMOTE OVERKLOOF, RESIDENTS IN GENERAL ARE DIVIDED ON THE ISSUE.
N=43
40%
30%
30%
0% 10% 20% 30% 40% 50%
Yes
No
Don't know
USEFULNESS TO HAVE OUR OWN WEBSITE SO THAT WE CAN PROMOTE OVERKLOOF.
FREEFORM RESPONSES:SOCIAL ISSUES THAT NEED ATTENTION
Dog and cat picture registry as so many get lost!
Websites are costly. The money could be better spent as well as there is no really a need for Overkloof to have one.
Include Candlewood since they are so adjacent and more relevant to Overkloof in many ways.
Through years of criminal activity in the area, where being robbed repeatedly by individuals who without exception have been local residents, is not a recipe for social cohesion. Organisations whose goal it is, to uplift disadvantaged communities need to be more productive. In our country with a history of inequality, this always be at the root and heart of the problems. Until serious attention is paid to uplifting poor communities, crime in affluent areas will never be satisfactorily reduced. Expanding communities where there is not a corresponding access to education/work/healthcare is short-sighted. Desperate locals will continue to turn their attention to local 'atm's'.
Owners should give staff lifts home
ENVIRON-MENTAL
HOW WOULD YOU DESCRIBE THE PUBLIC SPACES IN OVERKLOOF?
21%
28%
23%
19%
7%
2%
0% 5% 10% 15% 20% 25% 30%
Other, please specify
Clean but bland
Unkempt and dirty
Quiet and peaceful
Attractive
Welcomming and interactive
N=43
FREEFORM RESPONSES:DESCRIBE PUBLIC SPACES IN OVERKLOOF
Full of blue gum trees, could do much more with the space
A bit unkempt but this adds to the country feel of the area. We don't want to live in a Singapore type environment ?
To be honest I do not know of any such areas.
Not sure where they are
Wooded area requires tidying up
Not many public spaces
Stopped going to the one public space, the beach which I used to enjoy, due to filth and dog rule limitations.
Could attract squatters
SATISFACTION WITH THE MAINTENANCE OF THE GARDEN VERGES/EDGES/BORDERS
35%
40%
26%
Yes No Don't know
N=43
FREEFORM RESPONSES:MAINTENANCE OF GARDEN VEREGES/EDGES/BORDERS
Not cleared often enough
W4 pay rates but there is never anyone doing maintenance work in the area
Never seen them doing verges?
I see very little being done.
City does not maintain the public open space. I seldom see the City doing any work in Overkloof
In Blackwood Drive we have had an issue with bursting water pipes in the road for years now. It doesn't ever seemed to get solved properly.
the main road at end of Northoaks back to Chestnut is a continual mess
Irregular cleaning up. Fairly insensitive work (like throwing mud from the road onto plants on the
Alien vegetation is overgrown and a big fire hazard
no verges to talk of
Leaves, fallen trees/branches and alien vegetation never cleared along verges, when council "cleans up", literally all they do is sweep leaves and pine needles from gutters
Potholes, broken drains, overgrown trees
RATING OF GENERAL MAINTENANCE AND UPKEEP OF OVERKLOOF
32%
31%
27%
32%
49%
38%
36%
50%
45%
32%
30%
31%
23%
24%
20%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Maintenance of parks, public facilities and spaces,streams, natural elements and landscaping i.e. grass,
trees flowers, parks etc.?
Maintenance of infrastructure such as water supply,storm water drains, and street gutters?
Quality and the maintenance of the roads in Overkloof?
Positioning and maintenance of trees in Overkloof?
Maintenance and upkeep of the open areas inOverkloof?
Poor Average Good Excellent
MUCH MORE CAN BE DONE TO MAINTAIN OPEN AREAS IN OVERKLOOF. POSITIONING AND MAINTENANCE OF TREES CAN DO WITH SOME IMPROVEMENT WHILE RESIDENTS ARE INDIFFERENT ON STORM WATER DRAIN, STREET GUTTER, PARKS AND OTHER
FACILITIES. HALF OF THE RESIDENTS FELT THAT THE QUALITY OF ROAD MAINTENANCE IN AVERAGE AT BEST.
N=43
NOISE POLLUTION IN OVERKLOOF
THE MAJORITY OF RESIDENTS DID NOT PERCEIVE NOISE TO BE A PROBLEM – BUT FOR SOME IT IS A CONSTANT ISSUE.
N=43
19%
77%
5%
Yes No Don't know
NOISE POLLUTION IN THE AREA AT WHICH TIMES THIS PROBLEM USUALLY OCCUR
75%
13%
0%
13%
0%
0%
0% 20% 40% 60% 80%
Constantly
During working hours
Late afternoons
Evenings
Night-time
Early hours
FREEFORM RESPONSES:ENVIRONMENTAL ISSUES NEEDING ATTENTION
Maintenance of "green lungs"
Just litter. Glass bottles in particular in open spaces
I live on the top end of Blackwood Drive. My property backs up onto council land which is a gumtree forest. Fundamentally I am grateful for this first as it provides protection from the wind in summer. At the same time it represents quite a fire hazard. I feel that some clearing here would be good. Also there one or two tall trees that if they came down would probably crush my house/roof.
Main Rd traffic noise
DROUGHT!
Remove all the blue gums and aliens. Restore the natural fynbos.
The illegal garden refuse dumping in the forest on the hairpin bend on Chestnut Drive
Controlled alien vegetation removal and litter
gardens on verges, planting of lemon trees on verges
Alien vegetation needs better control
Yes. I have absolutely no trust in local authorities to consider environmental issues as relevant and to be factored into the major development taking place. It seems to be isolated battles against what are regularly underhanded initiatives to place development ahead of sensitive and even threatened species and environments, such as lack of/corrupt EA's.
Alien Trees
Some owners turn on too many lights at night. When did you last see an owl?
FREEFORM RESPONSES:ISSUES OR PROBLEMS MOST CONCERNED ABOUT
Crime
crime -- you just never know if you are going to next
Crime prevention
Security. Vulnerable areas like Apple Garth and pipe track
Pipe track, lack of security presence
Security in general and the safety of children playing outside
Fire and crime.
Mainly security issues
Recent crime in Overkloof
Public protests in Hout Bay
Biggest concern is security
The traffic on the Main Road with all the trucks
Crime, road noise, cell phone reception, lack of fibre
connectivity.
Security
Vulnerability of the pipe track
The abysmal conditions of the road stuff; specifically Chestnut Drive. The vulnerability of houses bordering the pipe track to criminal attacks.
Access from pipe track - seems relatively easy for criminals to enter
Safety
Few responding to home alarm triggers.
Home invasions!
Crime - Feeling under threat. We are permanently frightened on our property. We are no longer able to leave anyone alone on the property.
Security and crime
CRIME, SECURITY AND SAFETY
FREEFORM RESPONSES:ISSUES OR PROBLEMS MOST CONCERNED ABOUT
Rubbish bins being left overnight on Thursdays. Very bad potholes
Maintaining the country feel of the area
Traffic management
The traffic on the Main Road with all the trucks
Nothing at this time
The pipe track must NEVER become a public road
Giant trees in private properties not only obstruct views (why we live here!?), consume vast quantities of water and pose a potential fire hazard
Maintenance of public open space
Lack of social contact with neighbours
Environment - The lack of trust in making long terms wise decisions to protect the environment.
Traffic access
OTHER
FREEFORM RESPONSES:FACTORS EFFECTING PROPERTY PRICES
Maintenance of homes, roads and services. Crime is also a big factor
Local newspaper article (11/8) refers. Influx of sub-economic housing into the area etc.
Crime
Crime statistics Negatively and Positively
General maintenance of houses and infrastructure. Probably crime prevention as well
Location and view is what sold this area to us
Crime, the quietness is a positive
High crime, unkempt public spaces = low value
Low crime, visible security initiatives, neat public spaces = high value
IY has become liability: a health and security
risk. This affects my property value greatly.
Poor security will drive down prices
Recent crime in Overkloof
Public protests in Hout Bay
Positive : secluded, quiet, scenic estate 'like' -great views
Negative : Security from robbery, home invasion etc. as well as potential of fire"
The increase of traffic in a scout of Main Road
Unsure
"Positively - secluded and quiet
FREEFORM RESPONSES:FACTORS EFFECTING PROPERTY PRICES (cont.)
(-) Crime, crime, proximity to IY (especially relevant now), traffic congestion and infrastructure maintenance.
(+) natural beauty and VIEWS, neighbourhood camaraderie, proximity of shops, beaches, wine farms, walks, Kirstenbosch gardens, Etc. etc.!
"Negative: Lack of management of ImizamoYethu. Sewerage contamination of the river and sea.
Positive: beautiful natural valley landscape. Big properties in Overkloof."
The threat of a new road on the pipe track
"Positive: the standard/condition of houses and their respective gardens.
Security
Positive - views, trees/wooded, outside of Hout
Bay central, not densely developed/large erfs
Again crime
Potential traffic problems with new Appelgarth dev
Wrong perception of the 'Squatters' as being a problem.
Ongoing development - without vision of matching infrastructure upgrades.
Expanding informal settlement without matching opportunities to meet the expanding needs of the expanding community."
Security, Traffic
Security and crime
TOP-UP LEVY: REASONABLE AMOUNT BY OWNERSHIP STATUS
8%
14% 14%17%
28%
8% 8%
3%
25% 25%
50%
0%
10%
20%
30%
40%
50%
60%
Other None Under R300 R301 - R400 R401 - R500 R501 - R600 R601 - R700 Over R701per month
Owner Tenant
THE MOST FREQUENTLY SELECTED AMOUNT CONSIDERED REASONABLE AMONG HOME OWNERS WAS R401 – R500 PER MONTH.
FREEFORM RESPONSES:OTHER COMMENTS
Could it be arranged to not allow refuse and recycling to be left overnight
My concern is...will the council actually improve services given that they seem to be unable to deal with their current workload.
Thank you for all your efforts to make Overkloof a better place to live in!
A big thank you for all those people directly involved in making Hout Bay safe and keeping it amazing.
Make a gated community in terms of access
While crime is a problem, I think we need to address this soberly, and with a community based focus. I believe a SRA will allow us to effectively do this
Thank you to all the active committee members
Would like better access to the mountain. Current servitudes are not respected. A park with indigenous vegetation would do wonders for this community.
The whole of Chestnut Drive needs to be re-tarred
I love Hout Bay, I think you almost everything you do for our community is great. I appreciate everything that is done for us to make our life pleasant.
Thank you to the steering committee and those involved in driving this.
use of more sophisticated equipment for crime control and prevention such as a drone.
No - except thanks for setting up this insightful and detailed survey.
THANK YOU
Report compiled with assistance from Dashboard Marketing Intelligence:
Annexure D - Erven
See overleaf
No ERF No No Street No ERF No No Street1 4238 1 BLACKWOOD CLOSE 35 4683 11 CHESTNUT DRIVE 2 4242 2 BLACKWOOD CLOSE 36 4684 13 CHESTNUT DRIVE 3 4240 3 BLACKWOOD CLOSE 37 4685 15 CHESTNUT DRIVE 4 4771 5 BLACKWOOD CLOSE 38 4686 17 CHESTNUT DRIVE 5 5076 7 BLACKWOOD CLOSE 39 4687 19 CHESTNUT DRIVE 6 5075 9 BLACKWOOD CLOSE 40 4714 20 CHESTNUT DRIVE 7 5072 10 BLACKWOOD CLOSE 41 4688 21 CHESTNUT DRIVE 8 5074 11 BLACKWOOD CLOSE 42 4713 22 CHESTNUT DRIVE 9 5073 12 BLACKWOOD CLOSE 43 4689 23 CHESTNUT DRIVE 10 5591 4 BLACKWOOD DRIVE 44 4712 24 CHESTNUT DRIVE 11 5590 6 BLACKWOOD DRIVE 45 4690 25 CHESTNUT DRIVE 12 4966 7 BLACKWOOD DRIVE 46 4710 26 CHESTNUT DRIVE 13 4779 8 BLACKWOOD DRIVE 47 4691 27 CHESTNUT DRIVE 14 4778 10 BLACKWOOD DRIVE 48 4709 28 CHESTNUT DRIVE 15 4236 12 BLACKWOOD DRIVE 49 4692 29 CHESTNUT DRIVE 16 4716 5 BRIDOON CLOSE 50 4708 30 CHESTNUT DRIVE 17 10056 5 BRIDOON CLOSE 51 4707 32 CHESTNUT DRIVE 18 5097 1 BRIDOON CLOSE 52 4693 33 CHESTNUT DRIVE 19 4706 2 BRIDOON CLOSE 53 4694 35 CHESTNUT DRIVE 20 4702 3 BRIDOON CLOSE 54 4695 37 CHESTNUT DRIVE 21 4705 4 BRIDOON CLOSE 55 4700 38 CHESTNUT DRIVE 22 4704 6 BRIDOON CLOSE 56 4696 39 CHESTNUT DRIVE 23 5647 7 BRIDOON CLOSE 57 4699 40 CHESTNUT DRIVE 24 9737 1A BRIDOON CLOSE 58 4697 41 CHESTNUT DRIVE 25 5648 5a BRIDOON CLOSE 59 4698 42 CHESTNUT DRIVE 26 4781 1 CEDAR CLOSE 60 4967 43 CHESTNUT DRIVE 27 5129 2 CEDAR CLOSE 61 4243 44 CHESTNUT DRIVE 28 5128 3 CEDAR CLOSE 62 4231 2 NORTH OAKS STREET29 4928 1 CHESTNUT DRIVE 63 4740 4 NORTH OAKS STREET30 4907 3 CHESTNUT DRIVE 64 4232 6 NORTH OAKS STREET31 4906 5 CHESTNUT DRIVE 65 7901 2A NORTH OAKS STREET32 5344 6 CHESTNUT DRIVE 66 4715 1 ROAN AVENUE 33 4681 7 CHESTNUT DRIVE 67 4717 2 ROAN AVENUE 34 4682 9 CHESTNUT DRIVE
Overkloof