Oversight and confidence

Improving the complaints system and increasing public confidence

Oversight pilot projects

Rebecca ReedSenior Oversight Manager

• Direction and control• Access• Local resolution• Quality of investigations• Learning and recommendations• Handling allegations of discrimination

2013-2014 pilots

• Oversight Digest

• Changed practices

• New systems introduced

Impact of our work

• These projects were helpful• You were clear on what we were doing and why• We were clear about what we asked for• Impact varied significantly• Some duplication of other agency work• You welcomed the opportunity to have face to face

discussions• Our final reports were good

PSD feedbackon our work

• Follow up work on 2013-2014 projects

• Referrals• Appeals

2014-2015

IPCC Performance Framework and Research

Kathie Cashell, Head of Analytical Services

• Official Statistics: Police complaints Deaths following police contact

• Research Studies Public confidence survey Police corruption Abuse of powers to perpetrate sexual violence Deaths in police custody (10 year review) Road Traffic Accidents Use of Force (2014/15)

Introduction to Police Complaints Data and IPCC Research

• Quarterly reports for all forces• Comparison to national and most

similar forces• Force commentary • Police and IPCC data

Complaints Information Bulletins

• Appeals Upheld:Non recording Local resolution Investigation

• Timeliness: Recording and completing complaints and appeals

• IPCC performance

Performance indicators

• Complaints recorded• Most common allegations• Outcome of investigations• Referrals to IPCC

Contextual Information

• New data (PRSRA changes) Local appeals D&C allegations

• New report format More trend data (current quarter plus 14) Easier comparison to all forces and MSF

2014 Bulletins

• More accessible IPCC website improvements

• New data Complainant satisfaction Outcomes following misconduct proceedings

Future Improvements

• Your feedback on the new bulletin format

• Future improvements and new data• Future research priorities for the

IPCC

Group Discussion