overview of visible ops handbook
TRANSCRIPT
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Are you constantly thinking about how to improve efficiency and effectivity your IT operational using Information Technology Infrastructure Library (ITIL)?
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Are you an IT Practitioners?
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Are you have difficulty on how and where to start using ITIL in your organization?
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If you’ve answered
“yes” to any of these
questions, welcome
to the club!
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This is an overview of this book
Written by
This book published by ITPI
Enjoy this overview and buy the book by click this
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Table of Content
Introduction
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Phase One: “Stabilize The Patient” And “Modify First Response”
Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Phase Three: Create A Repeatable Build Library
Phase Four: Continual Improvement
Evaluation
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Introduction
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Visible Ops
Key point of Visible Ops:
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8Introduction
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Key Characteristics of Visible Ops
• Definitive Projects
• Ordered
• Catalytic
• Auditable
• Sustaining
9Introduction
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High Performers Organization Process
Based on observation, all the high performers organization had in common:
1. Release Process.
2. Control Processes.
3. Resolution Processes.
10Introduction
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Introduction
High Performers Organization Process
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Introduction
Mapping to the ITIL Process
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Phase One: “Stabilize The Patient” And
“Modify First Response”
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Goal
14Phase One: “Stabilize The Patient” And “Modify First Response”
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Solution
15Phase One: “Stabilize The Patient” And “Modify First Response”
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Benefit
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16Phase One: “Stabilize The Patient” And “Modify First Response”
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ITSM Process
ITSM Process Description
17Phase One: “Stabilize The Patient” And “Modify First Response”
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Key Activities
Key Activities Input Output
18Phase One: “Stabilize The Patient” And “Modify First Response”
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Key Activities
Key Activities Change Advisory Board IT Audit
19Phase One: “Stabilize The Patient” And “Modify First Response”
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Tools
20Phase One: “Stabilize The Patient” And “Modify First Response”
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Tools (cont.)
21Phase One: “Stabilize The Patient” And “Modify First Response”
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Tools (cont.)
22Phase One: “Stabilize The Patient” And “Modify First Response”
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Advantages and Disadvantages
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Advantages Disadvantages
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Phase Two: “Catch & Release” And “Find
Fragile Artifacts” Projects
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Goal
25Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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Solution
26Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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Benefit
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27Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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Benefit (cont.)
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28Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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ITSM Process
ITSM Process Description
29Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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Key Activities
Key Activities Input Output
30Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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Key Activities
KeyActivities
Continual Improvement Process Owner
Continual Improvement Process Manager
IT Audit Change Advisory Board
31Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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Tools
32Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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Tools (cont.)
33Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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Advantages and Disadvantages
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Advantages Disadvantages
Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
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Phase Three: Create A Repeatable Build
Library
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Objective
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36Phase Three: Create A Repeatable Build Library
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Create A Release Management Team
Role:
37Phase Three: Create A Repeatable Build Library
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Create A Repeatable Build Process
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38Phase Three: Create A Repeatable Build Library
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Create A Repeatable Build Process (Cont.)
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39Phase Three: Create A Repeatable Build Library
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Defenitive Software Library Process
Goal:
Process:••
40Phase Three: Create A Repeatable Build Library
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Generate The DSL Approval Process
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41Phase Three: Create A Repeatable Build Library
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Place Repeatable Builds Into The DSL
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42Phase Three: Create A Repeatable Build Library
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Create An Acceptance Process Contract
Goal:
Critical questions on process contract:
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43Phase Three: Create A Repeatable Build Library
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Moving From Production Acceptance To Deployment
Goal:
Steps:
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44Phase Three: Create A Repeatable Build Library
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Define Production Plan For Patching And Release Refresh
Goal:
Consider evaluation questions:
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45Phase Three: Create A Repeatable Build Library
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Close The Loop Between Production And Pre-Production
Goal:
Best practices:
46Phase Three: Create A Repeatable Build Library
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Benefit from this phase
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47Phase Three: Create A Repeatable Build Library
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Benefit from this phase (cont.)
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48Phase Three: Create A Repeatable Build Library
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What You Have Built And What You Will Likely Hear
KAREN FRAGALE, DATA CENTER MANAGER
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“ “
Phase Three: Create A Repeatable Build Library
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Phase Four: Continual Improvement
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Goal
Using metrics to get :
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Phase Four: Continual Improvement 51
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Goal (cont.)
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Phase Four: Continual Improvement 52
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Benefit
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Phase Four: Continual Improvement 53
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Solution
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Phase Four: Continual Improvement 54
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ITSM Process
ITSM Process Description
Phase Four: Continual Improvement 55
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Key Activities
Key Activities Input Output
Phase Four: Continual Improvement 56
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Key Actor – RACI Model
Key Activities Continual Improvement Process Owner
Continual Improvement Process Manager
IT Audit Change Advisory Board
Phase Four: Continual Improvement 57
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Release Control Resolution
Dimension Better Dimension Better Dimension Better
Tools : Metrics
Phase Four: Continual Improvement 58
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Release Control Resolution
Dimension Better Dimension Better Dimension Better
Tools : Metrics (cont.)
Phase Four: Continual Improvement 59
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Advantages and Disadvantages
Advantages Disadvantages
Phase Four: Continual Improvement 60
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Evaluation
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Advantage Visible Ops
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62Evaluation
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Disadvantage Visible Ops
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63Evaluation
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Dimas Ramadhani@masramadhani
Edho Armadho@edho_armando
Yoki Ardzian@yokiardzian
Rizaldy Syahputra@zaldysyah