overview - postal regulatory commission internal... · ~ unttedstjjtes fy18q1 internal spm ~...
TRANSCRIPT
~ UNITEDSTIJTES • ~ PosTJJ.L sERvtcE@ Overview
D PRC Reports were generated for FYl 8Q1 by: • Legacy systems:
+ BIDS/IMAPS for Commercial Mail + EXFC for Single-Piece First-Class Mail
• Internal Service Performance Measurement (SPM) through the Informed Visibility system
D Analysis includes the following: • FY 18 Q 1 National scores and margins of error differences between Legacy
and Internal SPM • FY 18 Q 1 representative analysis of Internal SPM and Legacy SPM by:
• First Mile • SPFC Letters and Flats
• Processing • SPFC Letters and Flats • Presort FC Letters and Flats • Marketing Mail Letters and Flats • Periodicals • Bound Printed Matter Flats
• Last Mile • SPFC Letters and Flats • Presort FC Letters and Flats • Marketing Mail Letters and Flats • Periodicals • Bound Printed Matter Flats
2
~ UNITEDSTIJTES ~ POST/J.L SERVICE®
Comparison Scores and Margins of Error
FYl 8 Ql Scores and Margins of Error
P.roauct
First-Class Mail
Single Piece First-Class Letters/Cards
Two-Day 91.9 0.1 93.9 0.1
Three-To-Five-Day 77.0 0.1 79.9 0.3
Presort First-Class Letters/Cards Overnight 94.9 0.0 95.7 0.3
Two-Day 93.3 0.0 94.2 0.1
Three-To-Five-Day 89.9 0.0 90.9 0.1
First-Class Flats
Overnight 79.3 0.0 78.5 1.6
Two-Day 76.2 0.2 77.6 0.6
Three-To-Five-Day 71.7 0.2 67.9 0.5
USPS Marketing Mail
High Density and Saturation Letters 89.5 0.0 90.2 0.0
High Density and Saturation Flats 83.7 0.0 83.8 0. 1
Carrier Route 82.2 0.0 83.5 0. 1
Letters 85.9 0.0 86.5 0.0
Flats 72.6 0.0 71.4 0.1
Every Door Direct Mail-Retail 71.4 N/A 71.2 N/A Periodicals 8 1.7 0.0 81.8 0.2
Bound Printed Matter Flats 52.5 0.1 51.4 0.2 3
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LSERvtcE@ Single Piece First-Class
Letters/ Cards Two-Day 96.9% 97.4% -0.5% -1.7% -0.7% -1.0% -3.2% -2.7% -0.5%
Letters/ Cards Three-To-Five-Day 81.7% 83.5% -1.8% -1.6% -0.8% -0.8% -3.0% -3.0% 0.0%
Flats Two-Day 93.8% 91.4% 2.4% -9.6% -6.3% -3.3% -7.9% -7.9% 0.0%
Flats Three-To-Five-Day 84.6% 76.8% 7.8% -11.6% -9.2% -2.4% -6.0% -8.2% 2.2%
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 4
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Presort First-Class
Letters/ Cards Overnight 97.9% 97.9% 0.0% -3.0% -2.2% -0.8%
Letters/ Cards Two-Day 96.4% 96.4% 0.0% -3.0% -2.2% -0.8%
Letters/ Cards Three-To-Five-Day 93.0% 93.0% 0.0% -3.1% -2. 1% -1.0%
Flats Overnight 86.8% 86.4% 0.4% -7.5% -7.9% 0.4%
Flats Two-Day 89.4% 89.2% 0.2% -7.5% -9.1% 1.6%
Flats Three-To-Five-Day 84.0% 83.6% 0.4% -6.9% -8.3% 1.4%
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 5
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L sERvtcE@ USPS Marketing Mail
Letters/ Cards DNDC 92.9% 92.9% 0.0% -2.0% -1.3% -0.7%
Letters/ Cards DSCF 92.3% 92.4% -0.1% -2.5% -1.9% -0.6%
Letters/ Cards Origin 64.9% 64.9% 0.0% -1.5% -1.0% -0.5%
Flats DNDC 91.4% 92. 1% -0.7% -5.8% -6.7% 0.9%
Flats DSCF 89.4% 91. 1% -1.7% -7.6% -8.6% 1.0%
Flats Origin 57.5% 57.9% -0.4% -4.0% -5.3% 1.3%
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 6
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L sERvtcE@ Periodicals
Flats Destination Entered 90.9% 93.0% -2.1% -6.1% -7.9% 1.8%
Flats Origin Entered 75.6% 76.0% -0.4% -3.2% -4.4% 1.2%
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 7
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LsERvtcE@ Bound Printed Matter
Flats Destination Entered 58.5% 59.6% -1.1% -5.1% -7.3% 2.2%
Flats Origin Entered 40.5% 40.5% 0.0% -3.2% -4.7% 1.5%
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 8
~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L sERvtcE@ Collection Profile Data
Internal SPM
- -~!1[3,1 ..
BUSINESS 24,614 140,538
POST OFFICE OUTSIDE 24,552 407,540
POST OFFICE LOBBY 24,478 526,457
RETAI L 18,614 6,476,864
RESIDENTIAL 10,423 49,985
CUSTOMER LOBBY 688 7,287
CONTRACT STATION 273 2,405
MAIL ROOM 116 646
OTHER 106 682
GOVERMENT BUILDING 74 323
AIRPORT 39 188
CUSTOMER DOCK 32 266
APPROVED SHIPPER 5 44
Total 104.014 7 613,225
9 Collection Sample Dates and Retail Acceptance Date Between 10/ 01 /2017 and 12/ 31 /2017
~ UNITEDSTIJTES FY18Q1 EXFC ~ PosTJJ.L sERvtcE@ Collection Profile Data
EXFC
rrrr;rTiii1 li0iii1 ~11e"'imm1~
... nr. - - ~:i....,. .... ~.j~
eT••••r•l•lIWE
BUSINESS 10,259 325,932
POST OFFICE OUTSIDE 3,431 109,503
RETAIL 0 0
RESIDENTIAL 3,415 102,526
POST OFFICE LOBBY 34 l, 103
CUSTOMER LOBBY 81 2,765
CONTRACT STATION 98 2,682
MAIL ROOM 1 28
OTHER 30 847
GOVERMENT BUILDING 14 448
AIRPORT 8 278
CUSTOMER DOCK 1 27
APPROVED SHIPPER 2 61
Not Mapped 267 8,522
Total 17,641 554,722
10 Induction Dotes Between 10/01/2017 and 12/ 31 /2017
~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L sERvtcE@ Delivery Sample Data
Internal SPM Sampled Mailpieces
Fr.,.;-, ... ,~ - - mifili • ll•ff•~ • l~]J_L_•J·i~ . .. : . Farc.1i
Single Piece First-Class Letter /Cards 2,013,034 37,715 685,230 1,082,423 3,818,402
Single Piece First-Class Flats 94,794 1,468 445 41,624 138,331
Presort First-Class Letter /Cards 3,686,272 68,881 682,536 1,851,565 6,289,254
Presort First-Class Flats 47,843 720 9,375 21,607 79,545
USPS Marketing Mail Letter I Cards 5,614,516 98, 149 626,064 2,891,486 9,230,215
USPS Marketing Mail Flats 1,303,995 26,459 168,893 699,842 2, 199, 189
Periodicals Flats 360,510 6,878 52,830 188,560 608,778
Bound Printed Matter Flats 3,829 63 590 1,671 6, 153
Total Sampled Pieces 13,124,793 240,333 2,225,963 6,778,778 22,369,867
Internal SPM Distinct Delivery Points Sampled
Delivery Points With Samples 3,765,588 70,428 662,609 1,893,415 6,392,040
Mailpieces Sampled Between 10/ 01 /2017 and 12/ 31 /2017 11
~ uNtTEDSTJJTEs FYl 8Q1 EXFC and IMAPS ~ PosTJJ.L SERVICE® Delivery Reporter Data
EXFC/ IMAPS Sampled Mailpieces
Fr.,.;-, ... ,~ - - mifili • ll•ff•~ • l~]J_L_•J·i~ . .. : . Farc.1i
Single Piece First-Class Letter /Cards 342,894 12,845 15,77 6 155,933 527,448
Single Piece First-Class Flats 17,592 7 10 823 8, 149 27,274
Presort First-Class Letter /Cards 323,249 17,673 13,373 185,586 539,881
Presort First-Class Flats 17,308 7 10 769 8,319 27, 106
USPS Marketing Mail Letter /Cards 712, 139 34, 166 20,569 395,044 1,161,918
USPS Marketing Mail Flats 207,024 12,605 8,066 123,895 351,590
Periodicals Flats 77,497 4,244 3,915 43,324 128,980
Bound Printed Matter Flats 207,024 12,605 8,066 123,895 351,590
Total Sampled Pieces 1,904,727 95,558 71 ,357 1,044, 145 3, 115,787
* Proxy data is used d ue to low volume in the category
EXFC/ IMAPS Distinct Delivery Points Sampled
Delivery Points With Samples 9,782 513 624 5, 135 16,054
Mail pieces Reported Between 10/ 01 / 2017 and 12/ 31 / 2017 12
~ uNtTEDSTJJTEs FY18Q1 Internal SPM, EXFC, and IMAPS ~ PosTJJ.L SERVICE® Last Mile Data by Delivery Point Type
r\::.i:•l• ,_,, f r.fr:Jnr.Ji ~ -- . --.. -... ~lilml"IS - ....... ~ ll'-:1 .•.• - -· . • 1WE 'El ~le111h-1T-"'I - ·--- llTii•- ·--·· --=
~le111h-.T-"'I
K::urbline 10,837,074 1,385,279 9,451,795
Other (Dismount, Porch, Door Slot, etc.) 5,991 ,400 805,256 5,186,144
Classified postal facility PO Box section 2,223,049 59,704 2, 163,345
Cluster Box Unit (CBU) 1,923,353 246,875 1,676,478
Centra l 1, 161 ,495 163,022 998,473
~idewalk 230,694 27,690 203,004
K::ontract PO Box section 2,357 1009 1348
Detached PO Box section 354 53 301
Military 36 0 36
College 28 0 28
Non-pe~onnel unlt(NPU ) boxsection 27 0 27
No stats 0 10,207 -10,207
Unable to Determine* 0 5,533 -5,533
Internal Drop Address (IDA) 0 1,666 -1,666
Caller Service Box 0 1 -1
General Delivery 0 2 -2
Tota l 22,369,867 2,706,297 19,663,570
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 13
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~PosTJJ.LSERvtcE@ First Mile Single Piece First-Class Letters/Cards
Two-Day 3, 174,655 258,113 2,916,542
Three-To-Five-Day 2,721,850 269,335 2,452,515
14 Collection Sample Dates and Retail Acceptance Dates Between 10/01 /2017 and 12/31 /2017
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® First Mile Single Piece First-Class Flats
Two-Day 848,694 13,311 835,383
Three-To-Five-Day 868,026 13,963 854,063
15 Collection Sample Dates and Retail Acceptance Dates Between 10/01 /2017 and 12/31 /2017
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LSERvtcE@ Processing Single Piece First-Class Letters/Cards
Originating
Two-Day 3,081,603,027 258, 113 3,081,344,914
Three-To-Five-Day 1,213,837,345 269,335 1,213,568,010
Destinating
Two-Day 3,081,603,027 258, 113 3,081,344,914
Three-To-Five-Day 1,213,837,345 269,335 1,213,568,010
16 Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Processing Single Piece First-Class Flats
Originating
Two-Day 130,727,255 13,311 130,713,944
Three-To-Five-Day 95,957,814 13,963 95,943,851
Destinating
Two-Day 130,727,255 13,31 1 130,713,944
Three-To-Five-Day 95,957,814 13,963 95,943,851
17 Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LSERvtcE@ Last Mile Single Piece First-Class Letters/Cards
Two-Day 2,907,042 258, 113 2,648,929
Three-To-Five-Day 911,360 269,335 642,025
18 Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Last Mile Single Piece First-Class Flats
Two-Day 93,940 13,311 80,629
Three-To-Five-Day 44,391 13,963 30,428
19 Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017
~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.LSERvtcE@ Processing Presort First-Class Letters/Cards
Originating
Overnight 650,7 63,035
Two-Day 1,226,712,432
Three-To- Five-Day 4,416,782,365
Destinating
Overnight 650,763,035
Two-Day 1,226,712,432
Three-To- Five-Day 4,416,782,365
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 20 Internal SPM was used for all processing data metrics as some data was not available from Business Intelligence Data Store (BIDS) piece level data for FYl 8Ql
~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing Presort First-Class Flats
Originating
Overnight 6,255,088
Two-Day 17,827,823
Three-To- Five-Day 60,532,364
Destinating
Overnight 6,255,088
Two-Day 17,827,823
Three-To- Five-Day 60,532,364
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 21 Internal SPM was used for all processing data metrics as some data was not available from Business Intelligence Data Store (BIDS) piece level data for FYl 8Ql
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LSERvtcE@ Last Mile Presort First-Class Letters/Cards
Overnight 621, 192 5 1,651 569,541
Two-Day 1,259, 176 99,421 l, 159,755
Three-To-Five-Day 4,408,886 388,927 4,019,959
22 Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Last Mile Presort First-Class Flats
Overnight 5,634 491 5, 143
Two-Day 17,788 1,336 16,452
Three-To-Five-Day 56, 123 5,058 5 1,065
23 Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017
~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing USPS Marketing Mail Letters/Cards
Originating
iio~~~T·~~ l'iJ - - -1a·.1 •'~-· "-' • · · ·-':11..~7•10T•r• 1c•1 ~ \fle111 1.:.r-
Origin Entered Three-To-Five-Day 426,554,351
Origin Entered Six-To-Ten-Day 7 65,250,268
Origin Entered Eleven-Day-And-Above 25,667,792
Destination Entered Three-to-Five-Day (SCF) 8,640, 178,714
Destination Entered Five-Day-And-Above (NOC) l , 185,323,693
Destinating
in - - - - -1
...... ,-..... ..,-, •• ,, ___ .... "r•11T•r.rr•1 lrll=llT•l~~
~ - \:A,•1111••1:::...
Origin Entered Three-To-Five-Day 426,554,351
Origin Entered Six -To-Ten-Day 7 65,250,268
Origin Entered Eleven-Day-And-Above 25,667,792
Destination Entered Three-to-Five-Day (SCF) 8,640, 178,714
Destination Entered Five-Day-And-Above (NOC) l , 185,323,693
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 24 Internal SPM was used for all processing data metrics as some data was not available from Business Intelligence Data Store (BIDS) piece level data for FYl 8Ql
~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing USPS Marketing Mail Flats
Originating
1fl - - - im-l""'ITtTe li -1 ..... ,-~- - ····--~;.:.-;,.-.TOT.r.rr91 I' T,., [fTllT:"'\ ~ -
Origin Entered Three-To-Five-Day 49,629,208
Origin Entered Six-To-Ten-Day 13 1,620,241
Origin Entered Eleven-Day-And-Above 6,492, 112
Destination Entered Two-Day (DOU) 2,391,405
Destination Entered Three-To-Five-Day (SCF) 2,214,381,296
Destination Entered Five-Day-And-Above (NOC) 322, 938, 178
Destinating
~·•••eI-~=- - -1~ •••• -;. •• ,.~ im-l""'ITtTe li -,,,., [l1US
Origin Entered Three-To-Five-Day 49,629,208
Origin Entered Six-To-Ten-Day 13 1,620,241
Origin Entered Eleven-Day-And-Above 6,492, 11 2
Destination Entered Two-Day (DOU) 2,39 1,405
Destination Entered Three-To-Five-Day (SCF) 2,2 14,381,296
Destination Entered Five-Day-And-Above (NOC) 322,938, 178
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 25 Internal SPM was used for all processing data metrics as some data was not available from Business Intelligence Data Store (BIDS) piece level data for FYl 8Ql
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~PosTJJ.LSERvtcE@ Last Mile USPS Marketing Mail Letters/Cards
Origin Entered 1,087,599 146,886 940,713
Destination Entered Three-To-Five-Day (SCF) 7, 135,553 875,913 6,259,640
Destination Entered Five-Day-And-Above (NOC) 1,007,064 141,470 865,594
26 Mailpieces Delivered Between 10/ 14/2017 and 12/31 /2017
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Last Mile USPS Marketing Mail Flats
Origin Entered 147,622 24,887 122,735
Destination Entered Two-Day (DOU) l , 138 147 991
Destination Entered Three-To-Five-Day (SCF) 1,809,814 262, 132 1,547,682
Destination Entered Five-Day-And-Above (NOC) 240,615 43,045 197,570
27 Mailpieces Delivered Between 10/ 14/2017 and 12/31 /2017
~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing Periodicals
Originating
Origin Entered 123,609,862
Destination Entered 627,028,760
Destinating
Origin Entered 123,609,862
Destination Entered 627,028,760
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 28 Internal SPM was used for all processing data metrics as some data was not available from Business Intelligence Data Store (BIDS) piece level data for FYl 8Ql
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L sERvtcE@ Last Mile Periodicals
Origin Entered* 107,491 20,666 86,825
Destination Entered 501,287 88,279 413,008
Mailpieces Delivered Between 10/ 01 /2017 and 12/31 /2017 29 •service standard groupings for Origin Entered mail are not reported due to unavailable data from the IMAPS application
~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing Bound Printed Matter Flats
Originating
Origin Entered 797,562
Destination Entered 10,188,952
Destinating
Origin Entered 797,562
Destination Entered 10,188,952
Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 30 Internal SPM was used for all processing data metrics as some data was not available from Business Intelligence Data Store (BIDS) piece level data for FYl 8Ql
~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Last Mile Bound Printed Matter Flats
Origin Entered* 487 72 415
Destination Entered 5,666 1, 194 4,472
Mailpieces Delivered Between 10/ 01 /2017 and 12/31 /2017 31 •service standard groupings for Origin Entered mail are not reported due to unavailable data from the IMAPS application