ow2con'14 - how to best manage your community of users? the example of bonitasoft open source...
DESCRIPTION
A lot of SaaS solution are available on the Internet to manage knowledge: Questions & Answers, Forums, Wikis, and many more. I will explain the interest of gathering this knowledge in one place. Many advantages: - knowing what users do with your product/software - create quality content to help them - integrate their account with your SSO and CRM.TRANSCRIPT
how to best manage your community of
users?
the example of open source community.
agenda
me, myself and I
community management
tools & solutions
community knowledge management
community
group mind
a short presentation
B2B marketing
involved in open source
since 2004
@ttoine
community management
a goodplaceto be
tools & solutions
wikidoc
Q&Aforumsideas
translationtracker
webblogsalerts
members???
community knowledge management
CKMknowledge
basemembersleaders
contentlead
generationadoption
a new Drupal distribution
thank you !!!
pictures in
by
follow me:
@ttoineabout.me/ttoine