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GROUPOX YGEN

interactive voice solutions

Oxygen8 Voice includes a core suite of voice connectivity and IVR applications,which have unlimited potential to improve your voice communications.

Voice enables the user to set up or manage your voice services as well as monitor and managecurrent activity. The platform also enables the user to report and analyse call history, track

performance and identify useful trends.

As UK CEO, I’m delighted to welcome you to Oxygen8. We’ve been at the forefront of multi-channel solutions since 2000. With our head office in Birmingham and offices in London, we have over 200 dedicated employees looking after our clients’ needs. With a further 10 international offices and operations in over 27 countries, our reach is truly global.

Our clients and partners include major mobile networks, newspaper groups, radio and television stations, major high street retailers and banks.

Our integrated digital solutions enable organisations to interact more effectively with their customers through the use of our multi-channel communication tools.

Thank you

James Harrison, UK CEO

hello.

Some of our awards:

voice

Members of:

• Increase customer satisfaction and develop brand loyalty

• Never miss a customer call, with intelligent call handling

• Improve your brand image with memorable numbers

• Develop a national presence wherever your business is based

• Future proof your business

• Reduce business costs by improving call centre efficiency

• Generate better business information

• Improve business continuity and disaster recovery plans

Intelligent inbound call management

Multi-channel solutions - putting you in control

We believe in providing smarter choices to make your marketing and communications as easy as possible. It’s a complex landscape which is why we have focused on delivering the solutions that are ‘in demand’ and actively demonstrate return on investment. Our technology solutions flex across all sectors with features and uses designed specifically to help your business or organisation. With advanced scalable functionality and real-time reporting & analytics, every campaign at every touch-point is focused for better engagement.

Our solutions

‘Press 2’

You Your customers

System integration is made simple through APIs (Application Programming Interface) enabling you to connect your systems or CRM application, taking your marketing to the next level and leaving you in control of more channels with ease. Our technical and product teams ensure full compliance. Continual research and development maintains our presence at the forefront of innovation and our backstage teams are there to support you around-the-clock.

Feature-rich call handling solution

Features Uses

Comprehensive inbound numbers

Call Connect

Integrate with SMS

CRM Reporting

Customer careLoyalty, retention

& surveysAutomated IVR

Awareness &Promotion

Collections/ debt recovery

Cross sell &up sell

Multi-channel solutions, made simple.

Communicate better with Oxygen8 Voice Oxygen8 Voice is a fully-hosted cloud-based platform enabling your business to benefit from an extensive range of features. There are no significant Capex or maintenance costs associated with cited hardware, therefore return on investment is achieved in a much shorter space of time. With continuous investment in the latest technology, Oxygen8 Voice represents a hassle-free and low risk option for your business.

• Increase customer satisfaction and develop brand loyalty

• Never miss a customer call, with intelligent call handling

• Develop a national presence wherever your business is based

Intelligent call management for inbound calling Oxygen8 Voice offers interactive voice response functionality (IVR) and intelligent call management services through our carrier-grade voice infrastructure.

Features and services include: • Call Routing – time of day, day of week, emergency, multi-location, follow-me and load balancing

• Call Queuing and Management – divert on busy, overflow, out-of-hours, on-hold announcements and prompts

• Call Recording and Storage – Particularly useful for regulated organisations or those requiring future audits

• Menu Systems – Bespoke interaction trees for efficient call direction and automation of key business functions

• Conference Calling – Use conference calling to communicate more effectively with employees

The platform offers live statistics with a centralised point of reporting and a choice of online, email or paper statements. Client account hierarchies are supported for easy business tracking, split billing at network level for easy partner payments and self-invoicing.

Agent pool solution

Agent Pool can be attached to a Voice Push, connecting customer calls to a set of agents which are signed-in and available to take calls.

The Agent associated to the Agent Pool has two mechanisms by which to ‘Sign-In’, 1) using a DDI (can be 1 or more) which is attached to the Agent Pool, or 2) Via the Remote Agent Management (RAM) portal.

An Agent has a basic set of credentials configured against them i.e. ‘Login’ and a ‘Pin Number’ with which they will be able to ‘Sign-In’ again via a DDI or the RAM portal.

Numbering services We offer international and local numbers across our territories to suit all of your business requirements, whether it be for generation of new revenue streams, as part of a brand strategy, or improved customer care and call management.

Services include:

• Freephone

• Premium rate

• International numbers

• Mobile/personal numbers

• Local rate

• National rate

• Direct enquiry numbers

• Voice short codes

• Reduce business costs by improving call centre efficiency

• Generate insightful business information

• Improve business continuity and disaster recovery plans

Advanced ‘drag and drop’ call flow management - ‘Builder’ Our ‘Builder’ allows you to build and implement Interactive Voice Response services for your business, using an easy-to-use drag and drop interface accessed through the cloud. Each feature of your voice system is depicted with an icon and ‘Builder’ allows you to set-up flowchart driven services.

Accessed through your web browser, ‘Builder’ runs alongside any existing Voice services you may already have in place and can interact with your existing voice infrastructure seamlessly. ‘Builder’ is therefore a powerful voice service tool that can lower operational costs and allow you to focus on critical business activities.

Benefits:• Feature rich application that lowers operational overheads

• Flexibility and customisation of service to cater for all business requirements

• Simple user interface reduces the time required to launch services

• Edit and reuse existing services within your system

• Technical code is automatically generated by ‘Builder’

• Change call flows and services easily and immediately

• Simple administration and system management

• Real-time reporting and analytics.

Reporting and analytics capabilities Voice allows you to manage and measure your inbound call activity and provides the vital information you need to make customer driven decisions to enhance every aspect of your business telephony. Comprehensive reporting ensures visibility on cross-business performance and service levels.

• Provides detailed analytics and reports on the performance of services in real time

• Gather extensive data and gain insight into which of your services requires change

• Collect reports in real time as such as call volumes, so you can optimise your resources

• Discover interesting insight into your customers’ service

interaction rates and manage individual accounts accordingly

Voice short codes from Oxygen8 Voice Short Codes are five or seven digit numbers which can support both inbound SMS & calls. They provide a great opportunity to extend the use of mobile to a broader range of interactive services and campaigns. This allows you to simplify your marketing communication campaigns, improve the memorability of your contact number and attract mobile consumers.

Benefits:

• Cross network coverage - For maximum customer access

• Memorable - Seven or five digit short codes are easy to remember, increasing inbound calls and messages

• Combine - Voice Short Codes support inbound calls and SMS

• Alternative to non-geographical numbers - 0845, 0800, 090 which can be off-putting to consumers

• Integrate - Same short code can be used for SMS, MMS and Video services

How voice short codes work:

• Select your short code and the tariff that you want

• Map your short code to a phone number of your choice. This could be routed to your existing IVR platform or we can provide you with a call handling solution

• You can be provided with an out-payment for all calls generated on

your shortcodes depending on your tariffs.

• Oxygen8’s reporting platform delivers detailed real-time reporting and service analytics

Voice Push

Use Voice Push to communicate with current and potential customers. It’s a more personal way of delivering your message and gives customers an instant way to respond to your call-to-action.

What is Voice Push?

Voice Push is a pre-recorded message that can be delivered simultaneously to hundreds or thousands of people via a telephone, landline or mobile. These messages are a cost effective way of communicating with your customers and can be highly targeted to provide a compelling message. By introducing an interactive menu, recipients can record a message or, by using their keypad select from a range of menu options or be routed to a call centre. You can also access a range of additional voice solutions through Voice Push such as payment solutions and IVR surveys.

Voice Push features:

• Polling/voting

• Surveys and market research

• Emergency warnings and announcements, e.g. School closures

• Service interruption announcements

• Business continuity and disaster recovery

• Event promotion or cancellation

• Customer notifications, e.g. renewals, lapsing policies, top-ups

• Product launches

• Lead generation and marketing communications

• Customer loyalty programmes

• Customer care follow-up

• Late payment and debt collection

• Employee briefings and internal communications

• Membership announcements

• Fundraising activity

• News flashes

Voice Push benefits:

There are a wide variety of benefits from implementing Voice Push as part of your communications:

• Cost management initiatives - save on call centre costs and traditional paper-based marketing. There is no charge for busy signals, unanswered calls or for unobtainable numbers.

• Consistency and accuracy - call recipients will hear your message exactly as you record it.

• Measurement - monitor the success of your campaign minute-by-minute as calls are placed and customers interact.

• Flexibility - messages can be changed whenever you require, without having to order a costly reprint of direct mail or having to retrain call centre staff.

• Customisable - voice messages can be created to suit your brand, including regional accents, or using a celebrity or your CEO to contact everyone of your clients.

• Interaction - customers can use interactive menu options to link to your call centre, capture information or record messages.

• Environmentally friendly - reduce your carbon footprint - no paper, no postage - just voice solutions.

Call Connect Oxygen8 Call Connect instantly bridges calls from a call centre to a consumer’s mobile device when appropriately triggered, ensuring engagement with an individual right at the point of requirement. Oxygen8 Call Connect can be triggered by a range of call-to-actions and is suitable for any organisation looking to improve customer contact, reduce costs and improve overall operational efficiencies.

Typical uses for Voice Push include:

• Integration into existing call centre systems via API

• Editable caller ID presentation

• Call whisper/call screening capability

• Definable number of concurrent calls

• Dedicated port capacity

• PSTN termination to over 170 countries

Automated payment options

Connect from SMS, voice or email notifications into your call centre, allowing you to speak directly with your customers. This person-to-person interaction makes sensitive issues such as debt collection easier for the recipient and provides an immediate way of receiving money.

Connect from notifications

Payment form

£

‘Thank you’SMS

Customer Call centre

YourCompany

SMS Email Voice

• VoIP termination

• Trigger can include SMS, voice and email

Some of our clients

engagemobile engagement solutions

paypayment solutions

voiceinteractive voice solutions

GROUPOX YGEN

www.oxygen8.com +44 121 621 2000 sales@oxygen8.com

12th Floor, Lyndon House, 58 - 62 Hagley Road, Birmingham, B16 8PE, United Kingdom

Smarter choices = better engagement