p artner w orld c ontact s ervices… we’re here to help

PartnerWorld

ibm.com/partnerworld PartnerWorld Program © 2010 IBM Corporation

PartnerWorld Contact Services… We’re here to Help

© 2010 IBM Corporation2 ibm.com/partnerworld PartnerWorld Program

PartnerWorld & PWCS: WHAT IS PARTNERWORLD?

PartnerWorld is the IBM Business Partner program– For all partners: Reseller, Solution Provider, System Integrators, Distributors and ISVs.– It offers wide range of sales and marketing tools, skill-building courses, technical

support and collaborative opportunities to support your business.– PartnerWorld gives easy access to the offerings needed to innovate for competitive

advantage, grow business and drive increased profit.


PartnerWorld Level

7 points, incl. 3 for IBM certifications, 1 technical, 1 sales are required

25 points, incl. 6 for certifications, 2 technical, 2 sales. Approved PartnerPlan.

Member

Advanced

Premier

HIgh investmentby Business Partners

Medium investmentby Business Partners

General Support

Introduction to the IBM Portfolio

Joint marketing planning

Special benefits

ExpandedMarketing- andSales Support

Expanded Skills andtechnical enablement

PartnerWorldResources



PartnerWorld Benefits...



IBM Value Package: Purchase this optional comprehensive benefits package and receive critical resources to help you more effectively develop and sell IBM software. The Value Package includes access to IBM software, reimbursement for IBM education leading to certification, IBM software technical support, and more!

US$2000 A discount of 200US$ is available if a VP has

been purchased and is renewed within 30 days before the expiry date.

IBM Software Access Option: Purchase of the Software Access Option entitles your company use of the Software Access Catalog. The Software Access Catalog includes access to a wide variety of IBM software products by download (or on CD for an additional fee).

US$795



Value Packet (VP) & Software Access Option (SAO) Benefits

Benefit Member Advanced Premier

Software-Downloads and CDs for demonstration, evaluation, development and testing purposes, as well as internal education

Available with the VP and SAO



Run your business software Available with the VP and SAO



You pass we pay programme Available with the VP

Max. 6000 US Dollar

Available with the VP

Max. 15.000 US Dollar 6000 US Dollar per person

Available with the VP

Max. 50000 US Dollar 6000 US Dollar per person

Techline – technical presales support via phone and website

Available with the VP Available without the VP Available without the VP

Middleware Integration and Implementation Support

Available with the VP Available with the VP Available with the VP

Solution Assurance Assistance Available with the VP Available with the VP

Middleware Technical Sales Consultancy (Technical Mentoring)

2 instances - Available with the VP

4 instances - Available with the VP

Sales and marketing centre/briefing centres Available with the VP

Middleware Critical Implementation Support 2 instances - Available with the VP

https://www-304.ibm.com/jct09002c/partnerworld/mem/valuepack/index.html



IBM Hardware Mall

The systems listed in the IBM Hardware Mall are available for :

Developing, upgrading, evaluating, porting, migrating, modernizing, optimizing, demonstrating, maintaining and marketing your programs and solutions.

Products:

Power Systems - IBM i

Power Systems - AIX

System z

Storage

Point of Sale

Power Systems software

Link:

https://www-304.ibm.com/jct01005c/isv/welcome/hwmall.html



Techline

Presales HW Support for all Advanced + Premier BPs and Member BPs with the Value Package.

http://www.ibm.com/partnerworld/techline

To request a pin code - select Phone access



Web Syndication

Benefits for you:

Web syndication is available at no cost to you!

Leverage IBM's Web content within your own site with minimal effort.

Customized for your Web site to include only the IBM products and services that you carry.

Content is updated regularly.

Set up is simple and generally takes less than an hour.

No ongoing maintenance necessary

How Web Syndication can benefit your company:

Transform your Web site into a powerful tool your sales team can use in presentations with prospects and existing clients.

Enable your team to send prospects to your Web site for in-depth product and service information.

Free up people and resources for other strategic projects.

Demonstrate your expertise and the depth of your relationship with IBM Services, Software, and Systems.

Retain customers and prospects on your Web site for all the information they need.

Web Syndication is a free of charge program for IBM Business Partners.

The program enables you to add IBM's Web content to your own site with minimal effort.

The System offers ready made information about : Services, Software* and Systems for your own website.

How to enroll

Link: http://www.ibm.com/partnerworld/syndication

Choose your product group and fill out the short online registration form. Within 1-2 weeks you will receive:

a link to your showcase(s) for review

a script source which you will add to your Web page

documentation to assist you with integration and optimization of the script source for your showcase(s)

*content are only available in US English



IBM Campaign Designer

Campaign Designer is a Web-based application that makes it fast, simple and affordable to create customized, end-to -end marketing campaigns as well as your emailing marketing campaigns, in less than one hour.

Campaign Designer Benefits– Fast and simple application– Cost effective– Different language options

What can you create?– Postcards– Flyers– Self mailers– Event invitations– E-mailing

Interested? Register for free: http://www.ibm.com/partnerworld/campaigndesignerhttp://www.ibm.com/partnerworld/campaigndesigner



Know your IBM

The idea behind KYI

Know your IBM (KYI) is the loyalty and skills program of IBM PartnerWorld

It rewards Business Partners employees for their sales achievements– and successfully completed online training

modules

As easy as collecting airmiles! The attendees will be rewarded points which they can exchange for products within the Reward Catalogue

Anything from iPods to your dream holiday or a prepaid credit card– And if you are lucky you can win a place at the

IBM study tour

Register now! www.ibm.com/partnerworld/knowyouribm

To redeem your prices...

http://www.KYIRewards.net



Virtual Innovation Center

On demand access point

Personalized assistance

Virtual mentoring via live chat and e-mail in eight languages

On-line education, porting and migration assistance to build skills & complete projects

Connection to deep, hands-on support provided by the IBM Innovation Centres

http://www.ibm.com/partnerworld/vic

Need access? Contact [email protected]



IBM Innovation Center

Helping Business Partners around the world design, develop, port and test applications

Architectural design and implementation consulting

Porting, migration and testing services in secure labs

Multi-product integration activities including: Proofs of concept, validations, and scalability testing

Latest hardware, software and development tools

Workshops and seminars

Face-to-face and remote

http://www.ibm.com/partnerworld/iic



IBM Logos for Business Partner

IBM is offering a selection of Logos which can be used by qualified IBM Business Partners. The logos are intended for the following purposes

To show the connection between IBM and the business partner

To highlight a qualification or certification

Identification of education and innovation centres

https://www-304.ibm.com/jct01005c/partnerworld/mem/mkt/mkt_emblem.html



IBM PartnerWorld

IBM PartnerWorld supportsResellers • Consultants & Integrators • ISVs

Base benefits• Marketing• Selling• Technical• Training• Collaboration

Targeted initiatives and offerings for IBM Business Partners• Virtual Innovation Center• IBM Innovation Center• Techline• Systems Subject Matter Expert Program• PartnerWorld Industrie Networks• and much more

www.ibm.com/partnerworldBenefits are tiered by Premier, Advanced

and Member membership levels

Value Package benefits• Access to sales and

marketing centers• Access to IBM Software• Presales technical support• Tuition reimbursement

Join at no ch

arge!

Join at no ch

arge!



PartnerWorld Contact Services

PartnerWorld & PWCS: WHO ARE PWCS?


PartnerWorld Contact Services is the Team dedicated to supporting Partners in PW Program enabling them to maximise the benefits and offerings available to them.

As a support team we are on hand to help with all PW Program related queries, large or small.

PWCS offers more than just the traditional inbound support team structure, reacting quickly to Partners & IBMers needs

We deliver proactive activity in direct conjunction with the in-country needs Supporting recruitment drives / participating in IBM/BP Events / promoting new tools, systems or

processes / Driving awareness of programs and benefits

PWCS Structure: Dedicated support team of 50 FTE for EMEA Business Partners

Fully blended team; all agents cross-skilled in all PW areas & contact media (Phone, email, chat)

Support for BPs in over 100 different countries

22 native languages

Based in Greenock, Scotland

also locations in Bratislava, Istanbul and Israel

Volumes average monthly:

– >4k Inbound Calls, >1.5k Outbound Calls, >3.4k emails. >0.5k chats

PartnerWorld & PWCS: WHO ARE PWCS?


Centre of Competence for the PartnerWorld Programme– not just for BPs, but for IBMers too

First point of contact for BPs for all issues, not just PartnerWorld specific

Single point of access to many of the services offered to IBM Business Partners– eg SW downloads, demo kit etc.

Diverse & expanding portfolio of support (VIC, Web, CMT)

Proactive activity– eg Value Package calls, Datascrub calls, Promotion calls, Telemarketing calls, Education calls

– What can we help with?• Administration: Passwords & IDS, PPS Database, Profile Maintenance• Marketing & Selling: information on & access to a range of tools & resources to help you sell• Training & Certification: help you understand the requirements, take advantage of the opportunities• Technical Resources & Support: explain the various types of support at your disposal• Products & Services: guide you to the sources of help and information that make your job easily

– What value do we bring?• High FAR (First time fix – first access resolution)• Expertise PW Web Navigation• The provision of BP training, remote & F2F• Promote new events and support client in registration process• Advise clients on new entitlements and benefits available to them & encouraging the usage• Verify client contact details to ensure accuracy of communication• Advertise service to prospective clients to recruit new clients

PartnerWorld & PWCS: WHAT CAN PWCS DO FOR YOU?


PWCS EMEA Activities

Countries supported :

Austria, Germany, Switzerland, Belgium, France, Netherlands, UK, Denmark, Finland, Norway, Sweden,

Italy, Spain, Portugal, Greece, Czech Republic, Hungary, Slovenia, Poland, Romania, Russia

Welcome / Advanced welcome

Event Promotion & Registration

BP OnboardingHigh Volume Incentives

Telemarketing

Web support & Development

BP Registration Approvals

Drive 2 WebFirst Access Resolution

PPS Maintenance & Updates

Marketing & Selling Resources

Training & Certification

Technical Resources

PW BenefitsProducts & Services

EducationCo Marketing DatascrubsPartnergrowthRecruitment

INBOUND

OUTBOUND

Phone Inbound Phone Outbound email Sametime

Chat

Reactive Web Chat

Proactive Web Chat


PartnerWorld Contact Services - How to find usPhone, email, or chat live with us now……..

The team is available Monday to Friday from 8am - 5.30pm

p artner w orld c ontact s ervices… we’re here to help

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