p performance appraisal

Annual Performance Appraisal

Name : Lemuel Isaac Butial Hired Date : 01/07/2013

Position : Information Technology Assistant (6) Regularization : 07/07/2013

Department : Information Technology Appraiser :

Company : SM Investments Corporation

GoalGoal 135% Resolved within 1 hour45% Resolved between 2 – 24 hours20% Resolved beyond 24 hours

Excellent

Exceeds Expectations

Meets Expectations

Below Expectations

Comments (please cite specific examples) :

Most of my ticket is field. Right now I am always assigned to locsin for onsite support. When the location of the support is nearby or along the way I can resolved it within 24 hrs.

Goal 2Provide 2 key initiatives or Process Improvements

Excellent


Meets Expectations

Below Expectations


Directly go to Locsin when there is a problem.

CompetenciesPROBLEM-SOLVING and DECISION-MAKINGProblem solving - Identifies problems, involves others in seeking solutions, conducts appropriate analysis, searches for best solutions; responds quickly to new challenges. Decision making - Makes clear, consistent, transparent decisions; acts with integrity in all decision making; distinguishes relevant from irrelevant information, and makes timely decisions.

Excellent


Meets Expectations

Below Expectations


PLANNING and ORGANIZINGPlans and schedules work; sets priorities and goals; anticipates and adjusts for problems; evaluates workload;

3/19/2014 6:51:01 AM 1 of 4

measures and evaluates performance against goals.Excellent


Meets Expectations

Below Expectations


Schedule field work based on the aging hours of the ticket and location.

COMMUNICATIONConnects with peers, superiors, subordinates and customers (internal/external), actively listens, clearly and effectively shares information, demonstrates effective oral and written communication skills, is open to two-way communication.

Excellent


Meets Expectations

Below Expectations


QUALITY IMPROVEMENTStrives for efficient, effective, high quality performance; delivers timely and accurate results; resilient when responding to difficult situations; takes initiative to make improvements.

Excellent


Meets Expectations

Below Expectations


INTEGRITY and ACCOUNTABILITYAccepts responsibility for own work; develops trust and credibility; demonstrates honest and ethical behavior.

Excellent


Meets Expectations

Below Expectations


TEAMWORKCooperates and collaborates with colleagues; works in partnership with others; is flexible.

Excellent


3/19/2014 6:51:01 AM 2 of 4

Meets Expectations

Below Expectations


SERVICE-ORIENTEDValues the importance of delivering high quality service to internal and external customers in a responsive manner; understands the needs of the client; customer-service oriented.

Excellent


Meets Expectations

Below Expectations


SM’S CORE VALUES and GUIDING PRINCIPLESFollows and demonstrates SM’s values – Vision, Leadership, Innovation, Focus, Hard Work, Integrity and Prudence

Excellent


Meets Expectations

Below Expectations


New GoalIdentify new goals/objectives that the employee agrees to accomplish over the coming year. Make sure that the goals are SMART – Specific, Measurable, Attainable, Realistic, Timely (ex. Increase sales by 10% by 3rd quarter). Also, outline the scope of the role the employee is to play, lists resources and completion time frame and define the desired result for that goal. Feel free to add more boxes below.

GOAL 1

GOAL 2

Appraiser's Comments

Appraiser's Signature / Date

Appraisee's Comments

3/19/2014 6:51:01 AM 3 of 4

I have read, understood and discussed this evaluation with my superior, and agree with this appraisal.

Appraisee's Signature / Date

3/19/2014 6:51:01 AM 4 of 4

p performance appraisal

Documents