p u b lic u t il it ie s c o m m iss io n - gas and power ... u b lic u t il it ie s c o m m iss io...

STATE OF CALIFORNIA Edmund G. Brown Jr., Governor

PUBLIC UTILITIES COMMISSION

505 VAN NESS AVENUE

SAN FRANCISCO, CA 94102-3298

December 14, 2017

Advice Letter 3891-G/5154-E

Erik Jacobson

Director, Regulatory Relations

Pacific Gas and Electric Company

77 Beale Street, Mail Code B10C

P.O. Box 770000

San Francisco, CA 94177

Subject: Request to Modify Gas and Electric Rule 9 – Rendering and Payment of

Bills and Gas and Electric Rule 1 - Definitions

Dear Mr. Jacobson:

Advice Letter 3891-G/5154-E is effective as of November 4, 2017.

Sincerely,

Edward Randolph

Director, Energy Division

Erik Jacobson Director Regulatory Relations

Pacific Gas and Electric Company 77 Beale St., Mail Code B13U P.O. Box 770000 San Francisco, CA 94177 Fax: 415-973-3582

October 5, 2017

Advice 3891-G/5154-E (Pacific Gas and Electric Company ID U 39 M)

Public Utilities Commission of the State of California

Subject: Request to Modify Gas and Electric Rule 9 – Rendering and Payment

of Bills and Gas and Electric Rule 1 - Definitions

Purpose

The purpose of this advice filing is to modify Electric and Gas Rules 9 – “Rendering and Payment of Bills”, to provide PG&E the authority to automatically enroll customers into Electronic Billing rather than send a paper bill when customers sign up for or use electronic payment options through Pacific Gas and Electric Company's (PG&E) website.

In addition, PG&E is proposing to expand the definition of “Mailed” in Electric Rule 1 to include all electronic means of communications and add the term “Mailed” to the list of definitions in Gas Rule 1 that currently does not exist.

These changes align with customer preferences and are expected to increase participation in PG&E’s Electronic Billing program without limiting customer billing options.

Background Many of PG&E’s customers pay and receive billing information electronically as customer awareness of, and access to, PG&E’s online services continues to increase. This is supported by the fact that as of 2016, 3.3 million users have established online profiles on PGE.com. Of those registered online profiles, 2.3 million users logged into PGE.com at least once to view various pages within the web site during 2016. Seventy percent (70%) of visitors to PGE.com will log into “Your Account,” and up to eighteen percent (18%) of the visitors are frequent users who access their account information more than ten times per month.

As of July 2017, 66 percent of PG&E’s customers pay their bills electronically through various channels on a regular basis; however, only 33 percent of PG&E’s 6.4 million customers are enrolled in PG&E’s Electronic Billing program. Customer participation in the Electronic Billing program has experienced low organic growth at an average of one

Advice 3891-G/5154-E - 2 - October 5, 2017 percent per year. This participation level aligns with JD Power’s nation-wide study of large electric utilities that shows 40 percent of customers surveyed currently receive their electric bill electronically, compared to 65 percent of customers who pay their bill online.

1

In 2015, California Public Utilities Commission (CPUC or Commission) approved a similar request submitted by Southern California Edison Company (SCE) in Advice 200-G/3202-E where SCE requested to revise its Gas and Electric Rule 9 to increase customer participation in electronic billing.

Tariff Revisions This advice letter proposes the transition of PG&E’s default bill format from paper to electronic as a first option for those customers who pay their bills electronically. PG&E’s customers who do not pay their bill electronically will be unaffected by the changes requested in this advice letter and will continue to receive a paper bill.

Currently Electric and Gas Rule 9, Section E.4 only allows recurring electronic payment of bills if the customer has submitted a valid email address and agreed via email to the suppression of all future paper bills. To address customers’ electronic billing preferences and increase exposure to, and participation in, PG&E’s Electronic Billing program, PG&E requests authority to automatically enroll any electric or gas customer who makes an electronic payment into the Electronic Billing program. Electronic Billing will apply to customers who elect to have recurring payments or make a single monthly payment.

PG&E will provide notices to these customers informing them of their automatic enrollment in Electronic Billing. For example, customers paying electronically may see an on-screen notification alerting them that upon completion of their electronic payment, they will be enrolled in Electronic Billing and that they will no longer be mailed a hard copy of their monthly bill. PG&E also plans to send these customers an e-mail confirmation of their enrollment in Electronic Billing. Customers will be provided with instructions on how to end participation in Electronic Billing and return to paper billing if they desire to do so. All customers enrolled in Electronic Billing may elect to end participation at any time and return to paper billing beginning on their next regular billing cycle after PG&E processes their request.

The goals of the Electronic Billing program are to provide customers excellent service that meets their preferences; increasing PG&E environmental stewardship; and lowering the expenses associated with printing and mailing paper bills. PG&E recognizes that some customers may still prefer to receive paper bills. As such, at any time customers may de-enroll from Electronic Billing either via PGE.com or by contacting the Customer Contact Center. PG&E anticipates that implementing automatic enrollment as part of the Electronic Billing enrollment process may increase

1 2017 J.D. Power Residential Electric Survey for the Large Electric Utility segment

Advice 3891-G/5154-E - 3 - October 5, 2017 customer participation in 2019 by approximately 3 percent in addition to the normal level of organic growth and about 2 percent in future years. Upon approval of this advice letter, PG&E plans to make the necessary system modifications and implement the proposed enrollment program changes described above starting in the third quarter of 2018.

PG&E proposes the following Changes to its Gas and Electric Tariffs.

Electric Rule 1, Sheet 12

Expand definition of Mailed to include all electronic means of communications.

Electric Rule 9 Sheet 1

Correct language in first paragraph of Section A of Electric Rule 9 to state that bills are based on both usage data and the applicable rate schedule for the service.


Revise language in Section E.3 and E.4 of Electric Rule 9 to remove duplicative language and to reflect current payment options, including on-line option and mobile applications options.


Modify language in Section L of Electric Rule 9 to permit automatic enrollment of customers into electronic billing if the customer makes a payment through PG&E’s electronic payment service.

Gas Rule 1, Sheet 9

Add definition of Mailed to Gas Rule 1 so that it is identical to definition in Electric Rule 1

Gas Rule 9 Sheet 1

Correct language in first paragraph of Section A of Gas Rule 9 to state that bills are based on both usage data and the applicable rate schedule for the service.

Gas Rule 9 Sheet 3

Revise language in Section E.3 and E.4 of Gas Rule 9 to remove duplicative language and to reflect current payment options, including on-line option and mobile applications options.

Gas Rule 9 Sheet 7

Modify language in Section L of Gas Rule 9 to permit automatic enrollment of customers into electronic billing if the customer makes a payment through PG&E’s electronic payment service.

The affected tariff sheets are listed on the enclosed Attachment 1. In addition and for your convenience, where tariffs have been revised, redlines of the current tariffs are provided as Attachment 2.

The filing would not increase any current rate or charge, cause the withdrawal of service, or conflict with any rate schedule or rule.

Advice 3891-G/5154-E - 4 - October 5, 2017

Protests

Anyone wishing to protest this filing may do so by letter sent via U.S. mail, facsimile or E-mail, no later than October 25, 2017, which is 20 days after the date of this filing. Protests must be submitted to:

CPUC Energy Division ED Tariff Unit 505 Van Ness Avenue, 4

th Floor

San Francisco, California 94102 Facsimile: (415) 703-2200 E-mail: [email protected]

Copies of protests also should be mailed to the attention of the Director, Energy Division, Room 4004, at the address shown above.

The protest shall also be sent to PG&E either via E-mail or U.S. mail (and by facsimile, if possible) at the address shown below on the same date it is mailed or delivered to the Commission:

Erik Jacobson Director, Regulatory Relations c/o Megan Lawson Pacific Gas and Electric Company 77 Beale Street, Mail Code B13U P.O. Box 770000 San Francisco, California 94177 Facsimile: (415) 973-3582 E-mail: [email protected]

Any person (including individuals, groups, or organizations) may protest or respond to an advice letter (General Order 96-B, Section 7.4). The protest shall contain the following information: specification of the advice letter protested; grounds for the protest; supporting factual information or legal argument; name, telephone number, postal address, and (where appropriate) e-mail address of the protestant; and statement that the protest was sent to the utility no later than the day on which the protest was submitted to the reviewing Industry Division (General Order 96-B, Section 3.11).

Effective Date

PG&E requests that this Tier 2 advice filing become effective on regular notice, November 4, 2017 which is 30 calendar days after the date of filing.

Advice 3891-G/5154-E - 5 - October 5, 2017

Notice

In accordance with General Order 96-B, Section IV, a copy of this advice letter is being sent electronically and via U.S. mail to parties shown on the attached list. Address changes to the General Order 96-B service list should be directed to PG&E at email address [email protected]. For changes to any other service list, please contact the Commission’s Process Office at (415) 703-2021 or at [email protected]. Send all electronic approvals to [email protected]. Advice letter filings can also be accessed electronically at: http://www.pge.com/tariffs/.

/S/ Erik Jacobson Director, Regulatory Relations Attachments

CALIFORNIA PUBLIC UTILITIES COMMISSION ADVICE LETTER FILING SUMMARY

ENERGY UTILITY

MUST BE COMPLETED BY UTILITY (Attach additional pages as needed)

Company name/CPUC Utility No. Pacific Gas and Electric Company (ID U39 M)

Utility type: Contact Person: Annie Ho

ELC GAS Phone #: (415) 973-8794

PLC HEAT WATER E-mail: [email protected] and [email protected]

EXPLANATION OF UTILITY TYPE

ELC = Electric GAS = Gas

PLC = Pipeline HEAT = Heat WATER = Water

(Date Filed/ Received Stamp by CPUC)

Advice Letter (AL) #: 3891-G/5154-E Tier: 2

Subject of AL: Request to Modify Gas and Electric Rule 9 – Rendering and Payment of Bills and Gas and Electric

Rule 1 - Definitions

Keywords (choose from CPUC listing): Rules

AL filing type: Monthly Quarterly Annual One-Time Other _____________________________

If AL filed in compliance with a Commission order, indicate relevant Decision/Resolution #: N/A

Does AL replace a withdrawn or rejected AL? If so, identify the prior AL: No

Summarize differences between the AL and the prior withdrawn or rejected AL: ____________________

Is AL requesting confidential treatment? If so, what information is the utility seeking confidential treatment for: No

Confidential information will be made available to those who have executed a nondisclosure agreement: N/A

Name(s) and contact information of the person(s) who will provide the nondisclosure agreement and access to the confidential

information: __________________________________________________________________________________________________

Resolution Required? Yes No

Requested effective date: November 4, 2017 N No. of tariff sheets: 12

Estimated system annual revenue effect (%): N/A

Estimated system average rate effect (%): N/A

When rates are affected by AL, include attachment in AL showing average rate effects on customer classes (residential, small commercial,

large C/I, agricultural, lighting).

Tariff schedules affected: Gas Rule No. 1, Gas Rule No.9, Electric Rule No. 1, Electric Rule No. 9

Service affected and changes proposed: N/A

Pending advice letters that revise the same tariff sheets: N/A

Protests, dispositions, and all other correspondence regarding this AL are due no later than 20 days after the date of this filing, unless

otherwise authorized by the Commission, and shall be sent to:

California Public Utilities Commission Pacific Gas and Electric Company

Energy Division

EDTariffUnit

505 Van Ness Ave., 4th

Flr.


E-mail: [email protected]

Attn: Erik Jacobson

Director, Regulatory Relations

c/o Megan Lawson

77 Beale Street, Mail Code B13U

P.O. Box 770000


E-mail: [email protected]

Attachment 1 Advice 3891-G

Cal P.U.C. Sheet No. Title of Sheet

Cancelling Cal P.U.C. Sheet No.

Page 1 of 1

33759-G GAS RULE NO. 1 DEFINITIONS Sheet 9

22924-G

33760-G GAS RULE NO. 9 RENDERING AND PAYMENT OF BILLS Sheet 1

31914-G


31381-G


31167-G

33763-G GAS TABLE OF CONTENTS Sheet 1

33752-G

33764-G GAS TABLE OF CONTENTS Sheet 6

33697-G

Attachment 1 Advice 5154-E

Cal P.U.C. Sheet No. Title of Sheet

Cancelling Cal P.U.C. Sheet No.

Page 1 of 1

41047-E ELECTRIC RULE NO. 1 DEFINITIONS Sheet 12

30662-E

41048-E ELECTRIC RULE NO. 9 RENDERING AND PAYMENT OF BILLS Sheet 1

35107-E


34305-E


33678-E

41051-E ELECTRIC TABLE OF CONTENTS Sheet 1

40928-E

41052-E ELECTRIC TABLE OF CONTENTS Sheet 18

40608-E

U 39 San Francisco, California

Revised Cal. P.U.C. Sheet No. 33759-G Cancelling Revised Cal. P.U.C. Sheet No. 22924-G

GAS RULE NO. 1 Sheet 9

DEFINITIONS

(Continued)

Advice 3891-G Issued by Date Filed October 5, 2017

Decision Robert S. Kenney Effective

Vice President, Regulatory Affairs Resolution

INTERSTATE TRANSPORTATION: Transportation of natural gas on a pipeline system under the regulation of the Federal Energy Regulatory Commission.

INTRASTATE TRANSPORTATION: Transportation of natural gas on the PG&E system.

LIQUEFIED PETROLEUM GAS (LPG): A gas containing certain specific hydrocarbons (such as butane or propane) which are gaseous under ambient atmospheric conditions, which can be liquefied under moderate pressure at normal temperatures.

LOCAL TRANSMISSION SYSTEM: The term Local Transmission System includes the pipeline used to accept gas from the Backbone Transmission System, and transport it to the Distribution System. For PG&E, the Local Transmission System consists of all numbered (i.e., named) pipelines that are not considered part of the Backbone Transmission System, and Distribution Feeder Mains (DFMs), with a maximum operating pressure of greater than 60 (sixty) pounds per square inch.

MAILED: A communication sent by electronic means or enclosed in a sealed envelope, properly addressed and deposited in any U.S. Post Office box, postage prepaid.

MAIN EXTENSION: The length of main and related facilities required to move gas from the existing facilities to the point of connection with the service piping.

(N) (N)




RENDERING AND PAYMENT OF BILLS

(Continued)




A. BILLS PREPARED AT REGULAR INTERVALS

Bills for gas service will be rendered at regular intervals. All bills will be based on meter registration or actual usage data, except as provided in C, G and O below, or as may otherwise be provided in PG&E's tariffs and the applicable rate schedule for the service.

Meters will be read as nearly as possible at regular intervals. Except as otherwise stated the regular billing period will be once each month. Due to Sundays and Holidays it is not always possible to read meters on the same day of each month. Where the monthly period is less than 27 days or more than 33 days, a pro rata correction will be made in the bill on the basis of the number of days in the period in question to the total days in an average month, which will be taken as 30 days. Where, however, daily equivalents are used in place of fixed monthly charges, there will be no pro rata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge. Where daily baseline or medical quantities are used, the calculation shall use the number of days in the billing period multiplied by the daily equivalent therms.

Whenever PG&E's rate schedules include an annual minimum, an annual service or an annual demand charge, said charge is to be payable in twelve (12) equal monthly installments throughout the year unless otherwise provided in the rate schedule.

B. PRO RATA CORRECTION

Except as provided in Section J below, opening and closing bills and monthly bills for gas service rendered for periods of less than 27 days or more than 33 days will be computed in accordance with this rule, but unless otherwise provided in the applicable rate schedule the amount of the blocks in the schedule and the minimum charge will be prorated on the basis of the number of days in the period in question to the total number of days in an average month, as specified in Section A above. However, where daily equivalents are used, there will be no prorata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge.

When one or more regularly scheduled meter readings have been missed, the proration factor for the next regularly scheduled meter reading shall be 1.000 times the number of monthly billing cycles in the period. When an interim bill based on a special reading for a period other than 27 to 33 days has been issued during the interval since the last regularly scheduled meter reading, the proration factor for the regularly scheduled bill shall be the factor derived above, less the proration factor applied to the interim bill. However, where daily equivalents are used, there will be no pro rata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge.

(N) (N)





(Continued)




E. BILLS DUE ON PRESENTATION

Bills for gas service are due and payable upon presentation. Payments shall be received at the address imprinted on the payment stub attached to PG&E’s bill, a business office of PG&E, or by an authorized agent of PG&E. Payments shall be made using the following options:

1. Cash, check, money order; or

2. Electronic data interchange (EDI) for commercial customers or recurring automatic bank debit (Wherein the customer requests the automatic monthly withdrawal of payment for utility services from a designated checking/banking account); or

3. Debit card, credit card, automatic bank debit the customer initiates (A transfer or transaction fee over and above the PG&E bill amount may be charged to the customer for these services). These services are available through a third-party operated pay-by-phone service, authorized bill payment kiosk, PG&E online, or PG&E downloadable mobile application; or

4. By other means mutually agreeable to PG&E and the customer.

If a Customer makes only partial payment on a bill, the partial payment received will be allocated among the following components of the bill in proportion to the amount owed on each or as otherwise specified in PG&E tariffs (utility users taxes will be treated in accordance with current utility procedures and are not subject to this section). The bill components include PG&E Charges, energy-related charges, and other applicable products and services charges. Customer failure to pay any of the components set forth herein, except residential customer third-party products and services, or as otherwise specified in PG&E tariffs, will be subject to service termination as set forth in Rule 11.

(T) (T) (N) (N) (N)

(D)

(T)





(Continued)




L. ELECTRONIC BILL PRESENTATION AND PAYMENT

The Customer may elect to receive, view, and pay regular bills for service electronically and to no longer receive paper bills and legal and mandated notices. Customers who make an electronic payment through PG&E’s payment services may automatically be enrolled in electronic billing after the next regular billing cycle following PG&E’s receipt of the payment. Customers may request to end electronic billing at any time and the request would be effective the next billing cycle after PG&E has processed the request. Access to legal and mandated notices shall be included with PG&E’s electronic transmittal; except, however, all 7-Day and 48-Hour notices of termination of service for nonpayment shall be delivered by U.S. Mail. Either party may discontinue Electronic Billing upon 30-days prescribed notice.

Customers choosing to use an alternative payment method, such as a bill aggregator or financial institution, may be charged a fee by the third party. All complaints regarding alternative payment methods shall be directed to PG&E.

M. PRIVACY OF CUSTOMER INFORMATION

PG&E may release confidential information to a third party without obtaining the customer’s electronic signature or written consent when required by regulatory, legislative or court order. In such instances, PG&E shall make a reasonable effort to inform the customer of the information to be released, the date the information will be released, and the duration of the release, except in circumstances in which notification to the customer by PG&E is prohibited by law or otherwise inconsistent with applicable laws and regulations. Privacy and security of customer usage information will be maintained in accordance with PG&E’s Gas Rule 27, Privacy and Security Protections for Energy Usage Data.

(D)

(N) | | |

(N)(D)



GAS TABLE OF CONTENTS Sheet 1

(Continued)




TITLE OF SHEET

CAL P.U.C. SHEET NO.

Title Page ........................................................................................................................................... 33763-G Rate Schedules ....................................................................................................................... 33753,33754-G Preliminary Statements............................................................................................................ 33755,33255-G Preliminary Statements, Rules ........................................................................................................... 33764-G Rules, Maps, Contracts and Deviations ............................................................................................ 33216*-G Sample Forms ............................................................................. 31943,32986,32987,32886,32887,32888-G

(T)

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GAS TABLE OF CONTENTS Sheet 6

(Continued)




PART

TITLE OF SHEET

CAL P.U.C. SHEET NO.

Preliminary Statements

Part DO Hydrostatic Pipeline Testing Memorandum Account ......................................................... 32805-G Part DP Transmission Integrity Management Program Memorandum Account .............................. 33476-G Part DQ Engineering Critical Assessment Balancing Account (ECABA) ......................................... 32809-G Part DR Hydrostatic Station Testing Memorandum Account (HSTMA) ........................................... 33084-G Part DS Work Required by Others Balancing Account (WROBA)................................................... 33477-G Part DT Critical Document Program Memorandum Account (CDPMA) .......................................... 32812-G Part DU Z-Factor Memorandum Account (ZFMA-G) ............................................................ 33478,33479-G Part DZ New Environmental Regulations Balancing Account (NERBA) ......................................... 33694-G Part EA Natural Gas Leak Abatement Program Balancing Account (NGLAPBA) ............................ 33695-G Part EB Natural Gas Leak Abatement Program Memorandum Account (NGLAPMA) .................... 33600-G

RULE

TITLE OF SHEET

Rules

Rule 01 Definitions ................................................. 31083,26782,33639,31560,31561,31562,24120,31563, ................................................ 33759,29263, 29264,29265,29673,29267,29268,29269,29270-G

(T)

Rule 02 Description of Service .................................................. 23062,23063,23064,23065,23066,32405-G Rule 03 Application for Service ............................................................................................ 27248,27249-G Rule 04 Contracts ........................................................................................................................... 17051-G Rule 05 Special Information Required on Forms ...................................................... 30088,32872,32873-G Rule 06 Establishment and Reestablishment of Credit ............................................. 22126,30687,31329-G Rule 07 Deposits .................................................................................................................. 31330,28655-G Rule 08 Notices .................................................................................... 31924,17580,31925,30689,31926-G Rule 09 Rendering and Payment of Bills .................................................33760,24129,33761,33305,33507,

...................................................................................................... 27345,33762 ,33306,32307-G (T) (T)

Rule 10 Disputed Bills .............................................................................................. 18214,18215, 18216-G Rule 11 Discontinuance and Restoration of Service .................... 31699,31929,18219,18220,27251,31930,

............................................................ 18223,18224,18225,18226,18227,27252,33506,19710-G

Rule 12 Rates and Optional Rates ............................................ 18229,27253,24132,21981,21982,24474-G Rule 13 Temporary Service ............................................................................................................ 22832-G Rule 14 Capacity Allocation and Constraint of Natural Gas Service ................. 18231,18232,18233,18234,

......................................... 18235,30690,30691,30692,30693,30694,30695,30696,30697,30698, ...................................... 28283,30699,30700,30701,30702,29787,28289,28290,30703,28292-G

Rule 15 Gas Main Extensions ..................... 21543,18802-18803,32408,20350,29271,31168,26827,21544, ............................................................ 21545,22376,22377,22378,22379,26828,26829,18814-G

Rule 16 Gas Service Extensions ................. 21546,18816,17728,17161,18817,18818,18819,18820,18821, ....................................................................... 18822,29273,18824,18825,17737,18826,18827-G

Rule 17 Meter Tests and Adjustment of Bills for Meter Error ..................14450,28656,28764,28770,28771, .................................................................................................................. 28772,28773,28774-G

Rule 17.1 Adjustment of Bills for Billing Error ............................................................... 22936,28657,29274-G Rule 17.2 Adjustment of Bills for Unauthorized Use .................................................... 22937,14460,14461-G Rule 18 Supply to Separate Premises and Submetering of Gas ............................... 22790,17796,13401-G Rule 19 Medical Baseline Quantities......................................................................... 21119,31932,21121-G


Revised Cal. P.U.C. Sheet No. 41047-E Cancelling Revised Cal. P.U.C. Sheet No. 30662-E

ELECTRIC RULE NO. 1 Sheet 12

DEFINITIONS

(Continued)

Advice 5154-E Issued by Date Filed October 5, 2017




(T) (T)

MANDATED SAFETY AND LEGAL NOTICES: Mandated notices include notices required to be sent to all PG&E customers by law and include, but are not limited to, notices of the type, and with the frequency, that PG&E has used, and continues to use, to discharge legal obligations, such as quarterly Proposition 65 notices, quarterly notices of rate options applicable to each customer class, notices of rate applications, and notices of public assistance and low income programs.

MASTER-METERING: Where PG&E installs one service and meter to supply more than one residence, apartment dwelling unit, mobilehome space, store, office, etc.

METER: The instrument that is used for measuring the electricity delivered to the Customer.

MIXED USE: Existing customers with a mix of residential and non-residential uses (mixed use) will be presumed to be on an applicable rate. However, if the predominate use is demonstrated to be more than 50% of the designated billing classification (residential or non-residential), then the rate may be changed to the billing classification applicable to the predominate use if the billing classification is consistent with the local governmental entity's treatment of the Premise as residential or non-residential (e.g. commercial). For purposes of determining predominate use, all common area usage will be considered residential usage regardless of whether the customer has elected a residential or non-residential billing classification for that common area usage under PG&E's tariffs. To the extent a Residential Dwelling Unit has both gas and electric service, all of the services must be served under the same billing classification. A customer however, has the obligation to notify PG&E if the billing classification is no longer consistent with the predominant use on the meter. PG&E has no obligation to change rates until such notification is received. Rate change obligations shall be prospective only unless PG&E failed to act on a customer notification in a timely fashion. If a notification occurs and there is a failure to act on PG&E’s part, then such failure to act will be treated as a billing error under Rule 17.1





(Continued)





Bills for electric service will be rendered at regular intervals. All bills will be based on meter registration or actual usage data, except as provided in C, G and O below, or as may otherwise be provided in PG&E's tariffs and the applicable rate schedule for the service.

Meters will be read as nearly as possible at regular intervals. Except as otherwise stated the regular billing period will be once each month. Due to Sundays and Holidays it is not always possible to read meters on the same day of each month. Where the monthly period is less than 27 days or more than 33 days, a pro rata correction will be made in the bill based on the number of days in the period in question to the total days in an average month, which will be taken as 30 days. Where, however, daily equivalents are used in place of fixed monthly charges, there will be no pro rata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge. Where daily baseline or medical quantities are used, the calculation shall use the number of days in the billing period multiplied by the daily equivalent kilowatthours (kWh).

Whenever PG&E's rates include an annual minimum, an annual service or an annual demand charge, said charge is to be payable in twelve (12) equal monthly installments throughout the year where service is not seasonal; where service is seasonal in nature, such as for agricultural, reclamation, wineries, etc., such charges shall be due and payable in equal monthly installments during the normal period of use, unless otherwise specified in PG&E’s tariffs. Where such charges are based on the maximum demand during the year, the proportionate amount due and payable at the end of any month shall be based on the maximum demand which shall have occurred during the contract year up to that time.


Except as provided in Section J below, opening and closing bills and monthly bills for electric service rendered for periods of less than 27 days or more than 33 days will be computed in accordance with the rate schedule applicable to that service, but (unless otherwise provided in this rule, or in the applicable rate schedule) the amount of energy blocks, demand blocks, etc., and the service charge, demand charge, or minimum charge will be prorated on the basis of the number of days in the period in question to the total number of days in an average month, as specified in Section A above. However, where daily equivalents are used, there will be no pro rata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge.

(N) (N)





(Continued)





Bills for electric service are due and payable upon presentation. Payments shall be received at the address imprinted on the payment stub attached to PG&E’s bill, a business office of PG&E, or by an authorized agent of PG&E. Payments shall be made using the following options:

1. Cash, check, money order; or

2. Electronic data interchange (EDI) for commercial customers or recurring automatic bank debit (Wherein the customer requests the automatic monthly withdrawal of payment for utility services from a designated checking/banking account); or

3. Debit card, credit card, automatic bank debit the customer initiates (A transfer or transaction fee over and above the PG&E bill amount may be charged to the customer for these services). These services are available through a third-party operated pay-by-phone service, authorized bill payment kiosk, PG&E online, or PG&E downloadable mobile application; or


If a Customer makes only partial payment on a bill, the partial payment received will be allocated among the following components of the bill in proportion to the amount owed on each or as otherwise specified in PG&E tariffs (utility users taxes will be treated in accordance with current utility procedures and are not subject to this section). The bill components include PG&E charges, CTC charges, and other energy-related charges. Customer failure to pay any of the components set forth herein, except residential customer third-party products and services, or as otherwise specified in PG&E tariffs, will be subject to service termination as set forth in Rule 11.

(T) (T) (N) (N) (N)

(D)

(T)





(Continued)





The Customer may elect to receive, view, and pay regular bills for service electronically and to no longer receive paper bills and legal and mandated notices. Customers who make an electronic payment through PG&E’s payment services may automatically be enrolled in electronic billing after the next regular billing cycle following PG&E’s receipt of the payment. Customers may request to end electronic billing at any time and the request would be effective the next billing cycle after PG&E has processed the request. Access to legal and mandated notices shall be included with PG&E’s electronic transmittal; except, however, all 7-Day and 48-Hour notices of termination of service for nonpayment shall be delivered by U.S. Mail. Either party may discontinue Electronic Billing upon 30 days prescribed notice.



To preserve customer privacy, PG&E will not release confidential information, including financial information, to a third party without the customer’s electronic signature or the written consent. Privacy and security of customer usage information will be maintained in accordance with PG&E’s Electric Rule 27, Privacy and Security Protections for Energy Usage Data.

(D)

(N) | | |

(N)(D)



ELECTRIC TABLE OF CONTENTS Sheet 1

(Continued)




TABLE OF CONTENTS

SCHEDULE TITLE OF SHEET CAL P.U.C. SHEET NO.

Title Page ............................................................................................................................... 41051-E Rate Schedules .............................. 40657,40658,40929,40660,40661,40708,37981,40236,40663-E Preliminary Statements ........................................ 40664,35423,40152,37737,34373,37727,40153-E Rules ................................................................................................................ 41052,36649,40819-E Maps, Contracts and Deviations ............................................................................................ 37960-E Sample Forms ......... 37166,37631,40820,36604,37632,40821,35796,37769,37703,36059,37169-E

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ELECTRIC TABLE OF CONTENTS Sheet 18

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RULE TITLE OF SHEET CAL P.U.C. SHEET NO.

Rules Rule 01 Definitions .............................. 25914,16368,14857,28321,27070,23006,14861,30292,30293,30661,

....................................................... 30295,41047,30297,30298,30299,30300,30301,30302,30303, ................................................... 30304,30305,30306,30307,30308,30663,35094,30311, 30312-E

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Rule 02 Description of Service ............................................. 11257,11896,11611,14079,11261,11262,11263, ............................................ 31319,27764,27765,27766,27767,11269,11270,11271,11272,27768, ......................................... 11274,11275,27769,27770,11278,35850,27771,27772,27773,27774-E

Rule 03 Application for Service ................................................................................................ 27798,27799-E Rule 04 Contracts................................................................................................................................ 34614-E Rule 05 Special Information Required on Forms ........................................................... 32168,14192,37150-E Rule 06 Establishment and Reestablishment of Credit ............................................................ 21155,34199-E Rule 07 Deposits ...................................................................................................................... 34200,27800-E Rule 08 Notices ....................................................................................... 35234,14145,35235,14146,35236-E Rule 09 Rendering and Payment of Bills ..... 41048,25146,41049,40161,40606,27862,41050,40162,35628-E (T) Rule 10 Disputed Bills ................................................................................................... 11308,11309,11310-E

Attachment 2

Redline Tariffs




DEFINITIONS

(Continued)

Advice 2601-G Issued by Date Filed December 23, 2004 Decision 04-12-047 04-12-

050 Robert S. Kenney Effective January 1, 2005


INTERSTATE TRANSPORTATION: Transportation of natural gas on a pipeline system under the regulation of the Federal Energy Regulatory Commission.

INTRASTATE TRANSPORTATION: Transportation of natural gas on the PG&E system.

LIQUEFIED PETROLEUM GAS (LPG): A gas containing certain specific hydrocarbons (such as butane or propane) which are gaseous under ambient atmospheric conditions, which can be liquefied under moderate pressure at normal temperatures.

LOCAL TRANSMISSION SYSTEM: The term Local Transmission System includes the pipeline used to accept gas from the Backbone Transmission System, and transport it to the Distribution System. For PG&E, the Local Transmission System consists of all numbered (i.e., named) pipelines that are not considered part of the Backbone Transmission System, and Distribution Feeder Mains (DFMs), with a maximum operating pressure of greater than 60 (sixty) pounds per square inch.


MAIN EXTENSION: The length of main and related facilities required to move gas from the existing facilities to the point of connection with the service piping.





(Continued)

Advice 3568-G Issued by Date Filed February 26, 2015 Decision 14-12-078 Robert S. Kenney Effective January 1, 2015 Vice President, Regulatory Affairs Resolution


Bills for gas service will be rendered at regular intervals. All bills will be based on meter registration or actual usage data, except as provided in C, G and O below, or as may otherwise be provided in PG&E's tariff s and the applicable rate schedule for the service.

Meters will be read as nearly as possible at regular intervals. Except as otherwise stated the regular billing period will be once each month. Due to Sundays and Holidays it is not always possible to read meters on the same day of each month. Where the monthly period is less than 27 days or more than 33 days, a pro rata correction will be made in the bill on the basis of the number of days in the period in question to the total days in an average month, which will be taken as 30 days. Where, however, daily equivalents are used in place of fixed monthly charges, there will be no pro rata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge. Where daily baseline or medical quantities are used, the calculation shall use the number of days in the billing period multiplied by the daily equivalent therms.

Whenever PG&E's rate schedules include an annual minimum, an annual service or an annual demand charge, said charge is to be payable in twelve (12) equal monthly installments throughout the year unless otherwise provided in the rate schedule.


Except as provided in Section J below, opening and closing bills and monthly bills for gas service rendered for periods of less than 27 days or more than 33 days will be computed in accordance with this rule, but unless otherwise provided in the applicable rate schedule the amount of the blocks in the schedule and the minimum charge will be prorated on the basis of the number of days in the period in question to the total number of days in an average month, as specified in Section A above. However, where daily equivalents are used, there will be no prorata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge.

When one or more regularly scheduled meter readings have been missed, the proration factor for the next regularly scheduled meter reading shall be 1.000 times the number of monthly billing cycles in the period. When an interim bill based on a special reading for a period other than 27 to 33 days has been issued during the interval since the last regularly scheduled meter reading, the proration factor for the regularly scheduled bill shall be the factor derived above, less the proration factor applied to the interim bill. However, where daily equivalents are used, there will be no pro rata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge.





Advice 3441-G-A Issued by Date Filed July 28, 2014 Decision Robert S. Kenney Effective June 26, 2014 Vice President, Regulatory Affairs Resolution


Bills for gas service are due and payable upon presentation. Payments shall be received at the address imprinted on the payment stub attached to PG&E’s bill, a business office of PG&E, or by an authorized agent of PG&E. Payments shall be made using the following options:

1. Cash, check, money order, or

2. Electronic data interchange (EDI) for commercial customers or recurring automatic bank debit (Wherein the customer requests the automatic monthly withdrawal of payment for utility services from a designated checking/banking account), or

3. Debit card, credit card, automatic bank debit,at the option of PG&E, prepaid purchase card (PG&E Gift Card), or an electronic funds transfer the customer initiates through a third party (A transfer or transaction fee over and above the PG&E bill amount may be charged to the customer by a third-party vendor for these services), These services are available through a third party operated pay-by-phone service, authorized bill payment kiosk, PG&E online, or PG&E downloadable mobile application, or

4. Debit card, credit card, or PG&E Gift Card payment(s) where the customer initiates through a third party (A transfer or transaction fee over and above the PG&E bill amount may be charged to the customer by a third-party vendor for these services). These services are available through a third party operated pay-by-phone service, authorized bill payment kiosk, authorized gift card merchant or PG&E online. PG&E Gift Cards may be used for a one-time payment through an authorized gift card merchant. The debit card and credit card options include a one-time payment option through authorized bill payment kiosks, and both a one-time payment and a recurring billing payment option through a pay-by-phone service or PG&E online. The recurring payment option is contingent upon the PG&E customer submitting and maintaining a valid email address and expressly agreeing via email to the suppression of all future paper bills in a manner consistent with the requirements of Rule 9 (L), or


If a Customer makes only partial payment on a bill, the partial payment received will be allocated among the following components of the bill in proportion to the amount owed on each or as otherwise specified in PG&E tariffs (utility users taxes will be treated in accordance with current utility procedures and are not subject to this section). The bill components include PG&E Charges, energy-related charges, and other applicable products and services charges. Customer failure to pay any of the components set forth herein, except residential customer third-party products and services, or as otherwise specified in PG&E tariffs, will be subject to service termination as set forth in Rule 11.





(Continued)

Advice 3467-G Issued by Date Filed April 1, 2014 Decision Robert S. Kenney Effective May 1, 2014 Vice President, Regulatory Affairs Resolution


At the mutual option of the Customer and PG&E, the The Customer may elect to receive, view, and pay regular bills for service electronically and to no longer receive paper bills and legal and mandated notices. Customers who make an electronic payment through PG&E’s payment services may automatically be enrolled in electronic billing after the next regular billing cycle following PG&E’s receipt of the payment. Customers may request to end electronic billing at any time and the request would be effective the next billing cycle after PG&E has processed the requestrequesting this option may be required to complete additional forms and agreements. Access to lLegal and mandated notices shall be included with PG&E’s electronic transmittal; except, however, all 7-Day and 48-Hour notices of termination of service for nonpayment shall be delivered by U.S. Mail. Either party may discontinue Electronic Billing upon 30-days prescribed notice.



PG&E may release confidential information to a third party without obtaining the customer’s electronic signature or written consent when required by regulatory, legislative or court order. In such instances, PG&E shall make a reasonable effort to inform the customer of the information to be released, the date the information will be released, and the duration of the release, except in circumstances in which notification to the customer by PG&E is prohibited by law or otherwise inconsistent with applicable laws and regulations. Privacy and security of customer usage information will be maintained in accordance with PG&E’s Gas Rule 27, Privacy and Security Protections for Energy Usage Data.




DEFINITIONS

(Continued)

Advice 3929-E Issued by Date Filed October 14, 2011 Decision Robert S. Kenney Effective November 14, 2011 Vice President, Regulatory Affairs Resolution

MAILED: AWhen a communication is sent by electronic data interchangemeans or enclosed in a sealed envelope, properly addressed, and deposited Iin any U.S. Post Office box, postage prepaid.

MANDATED SAFETY AND LEGAL NOTICES: Mandated notices include notices required to be sent to all PG&E customers by law and include, but are not limited to, notices of the type, and with the frequency, that PG&E has used, and continues to use, to discharge legal obligations, such as quarterly Proposition 65 notices, quarterly notices of rate options applicable to each customer class, notices of rate applications, and notices of public assistance and low income programs.

MASTER-METERING: Where PG&E installs one service and meter to supply more than one residence, apartment dwelling unit, mobilehome space, store, office, etc.

METER: The instrument that is used for measuring the electricity delivered to the Customer.

MIXED USE: Existing customers with a mix of residential and non-residential uses (mixed use) will be presumed to be on an applicable rate. However, if the predominate use is demonstrated to be more than 50% of the designated billing classification (residential or non-residential), then the rate may be changed to the billing classification applicable to the predominate use if the billing classification is consistent with the local governmental entity's treatment of the Premise as residential or non-residential (e.g. commercial). For purposes of determining predominate use, all common area usage will be considered residential usage regardless of whether the customer has elected a residential or non-residential billing classification for that common area usage under PG&E's tariffs. To the extent a Residential Dwelling Unit has both gas and electric service, all of the services must be served under the same billing classification. A customer however, has the obligation to notify PG&E if the billing classification is no longer consistent with the predominant use on the meter. PG&E has no obligation to change rates until such notification is received. Rate change obligations shall be prospective only unless PG&E failed to act on a customer notification in a timely fashion. If a notification occurs and there is a failure to act on PG&E’s part, then such failure to act will be treated as a billing error under Rule 17.1





(Continued)

Advice 4594-E Issued by Date Filed February 26, 2015 Decision 14-12-078 Robert S. Kenney Effective January 1, 2015 Vice President, Regulatory Affairs Resolution


Bills for electric service will be rendered at regular intervals. All bills will be based on meter registration or actual usage data, except as provided in C, G and O below, or as may otherwise be provided in PG&E's tariffs and the applicable rate schedule for the service.

Meters will be read as nearly as possible at regular intervals. Except as otherwise stated the regular billing period will be once each month. Due to Sundays and Holidays it is not always possible to read meters on the same day of each month. Where the monthly period is less than 27 days or more than 33 days, a pro rata correction will be made in the bill based on the number of days in the period in question to the total days in an average month, which will be taken as 30 days. Where, however, daily equivalents are used in place of fixed monthly charges, there will be no pro rata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge. Where daily baseline or medical quantities are used, the calculation shall use the number of days in the billing period multiplied by the daily equivalent kilowatthours (kWh).

Whenever PG&E's rates include an annual minimum, an annual service or an annual demand charge, said charge is to be payable in twelve (12) equal monthly installments throughout the year where service is not seasonal; where service is seasonal in nature, such as for agricultural, reclamation, wineries, etc., such charges shall be due and payable in equal monthly installments during the normal period of use, unless otherwise specified in PG&E’s tariffs. Where such charges are based on the maximum demand during the year, the proportionate amount due and payable at the end of any month shall be based on the maximum demand which shall have occurred during the contract year up to that time.


Except as provided in Section J below, opening and closing bills and monthly bills for electric service rendered for periods of less than 27 days or more than 33 days will be computed in accordance with the rate schedule applicable to that service, but (unless otherwise provided in this rule, or in the applicable rate schedule) the amount of energy blocks, demand blocks, etc., and the service charge, demand charge, or minimum charge will be prorated on the basis of the number of days in the period in question to the total number of days in an average month, as specified in Section A above. However, where daily equivalents are used, there will be no pro rata correction. Instead, the calculation shall use the number of days in the billing period multiplied by the daily equivalent charge.





(Continued)

Advice 4328-E-A Issued by Date Filed July 28, 2014 Decision Robert S. Kenney Effective June 26, 2006 Vice President, Regulatory Affairs Resolution E-4663


Bills for electric service are due and payable upon presentation. Payments shall be received at the address imprinted on the payment stub attached to PG&E’s bill, a business office of PG&E, or by an authorized agent of PG&E. Payments shall be made using the following options:

1. Cash, check, money order, or

2. Electronic data interchange (EDI) for commercial customers or recurring automatic bank debit (Wherein the customer requests the automatic monthly withdrawal of payment for utility services from a designated checking/banking account), or

3. Debit card, credit card, automatic bank debit,at the option of PG&E, prepaid purchase card (PG&E Gift Card), or an electronic funds transfer the customer initiates through a third party (A transfer or transaction fee over and above the PG&E bill amount may be charged to the customer by a third-party vendor for these services). These services are available through a third party operated pay-by-phone service, authorized bill payment kiosk, PG&E online, or PG&E downloadable mobile application, or

4. Debit card, credit card, or PG&E Gift Card payment(s) where the customer initiates through a third party (A transfer or transaction fee over and above the PG&E bill amount may be charged to the customer by a third-party vendor for these services). These services are available through a third party operated pay-by-phone service, authorized bill payment kiosk, authorized gift card merchant or PG&E online. PG&E Gift Cards may be used for a one-time payment through an authorized gift card merchant. The debit card and credit card options include a one-time payment option through authorized bill payment kiosks, and both a one-time payment and a recurring billing payment option through a pay-by-phone service or PG&E online. The recurring payment option is contingent upon the PG&E customer submitting and maintaining a valid email address and expressly agreeing via email to the suppression of all future paper bills in a manner consistent with the requirements of Rule 9 (L), or


If a Customer makes only partial payment on a bill, the partial payment received will be allocated among the following components of the bill in proportion to the amount owed on each or as otherwise specified in PG&E tariffs (utility users taxes will be treated in accordance with current utility procedures and are not subject to this section). The bill components include PG&E charges, CTC charges, and other energy-related charges. Customer failure to pay any of the components set forth herein, except residential customer third-party products and services, or as otherwise specified in PG&E tariffs, will be subject to service termination as set forth in Rule 11.





(Continued)

Advice 4348-E Issued by Date Filed April 1, 2014 Decision Robert S. Kenney Effective May 1, 2014 Vice President, Regulatory Affairs Resolution


At the mutual option of the Customer and PG&E, theThe Customer may elect to receive, view, and pay regular bills for service electronically and to no longer receive paper bills and legal and mandated notices. Customers who make an electronic payment through PG&E’s payment services may automatically be enrolled in electronic billing after the next regular billing cycle following PG&E’s receipt of the payment. Customers may request to end electronic billing at any time and the request would be effective the next billing cycle after PG&E has processed the request requesting this option may be required to complete additional forms and agreements. Legal and mandated notices shall be included with PG&E’s electronic transmittal; except, however, all 7-Day and 48-Hour notices of termination of service for nonpayment shall be delivered by U.S. Mail. Either party may discontinue Electronic Billing upon 30 days prescribed notice.



To preserve customer privacy, PG&E will not release confidential information, including financial information, to a third party without the customer’s electronic signature or the written consent. Privacy and security of customer usage information will be maintained in accordance with PG&E’s Electric Rule 27, Privacy and Security Protections for Energy Usage Data.

PG&E Gas and Electric Advice Filing List General Order 96-B, Section IV

AT&T Don Pickett & Associates, Inc. Office of Ratepayer Advocates Albion Power Company Douglass & Liddell OnGrid Solar Alcantar & Kahl LLP Downey & Brand Pacific Gas and Electric Company Anderson & Poole Ellison Schneider & Harris LLP Praxair Atlas ReFuel Energy Management Service Regulatory & Cogeneration Service, Inc. BART Evaluation + Strategy for Social

Innovation SCD Energy Solutions

Barkovich & Yap, Inc. G. A. Krause & Assoc. SCE Braun Blaising Smith Wynne P.C. GenOn Energy, Inc. SDG&E and SoCalGas CalCom Solar Goodin, MacBride, Squeri, Schlotz &

Ritchie SPURR

California Cotton Ginners & Growers Assn Green Charge Networks San Francisco Water Power and Sewer California Energy Commission Green Power Institute Seattle City Light California Public Utilities Commission Hanna & Morton Sempra Utilities California State Association of Counties ICF Southern California Edison Company Calpine International Power Technology Southern California Gas Company Casner, Steve Intestate Gas Services, Inc. Spark Energy Cenergy Power Kelly Group Sun Light & Power Center for Biological Diversity Ken Bohn Consulting Sunshine Design City of Palo Alto Leviton Manufacturing Co., Inc. Tecogen, Inc. City of San Jose Linde TerraVerde Renewable Partners Clean Power Research Los Angeles County Integrated Waste

Management Task Force Tiger Natural Gas, Inc.

Coast Economic Consulting Los Angeles Dept of Water & Power TransCanada Commercial Energy MRW & Associates Troutman Sanders LLP Cool Earth Solar, Inc. Manatt Phelps Phillips Utility Cost Management County of Tehama - Department of Public Works

Marin Energy Authority Utility Power Solutions

Crossborder Energy McKenna Long & Aldridge LLP Utility Specialists Crown Road Energy, LLC McKenzie & Associates Verizon Davis Wright Tremaine LLP Modesto Irrigation District Water and Energy Consulting Day Carter Murphy Morgan Stanley Wellhead Electric Company Defense Energy Support Center NLine Energy, Inc. Western Manufactured Housing

Communities Association (WMA) Dept of General Services NRG Solar Yep Energy Division of Ratepayer Advocates Nexant, Inc.

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