p10544 enpro industries a system that works - enpro … learning system’s approach, tools and...

Care ManagementLevel I

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CULTURE

EnPro Learning System’s Proven Approach

EnPro Learning System’s approach, tools and programs were developed and proven by diverse industrial companies across the world. Twice named America’s Safest Company, EnPro Industries has developed the gamut of best practices perfectly aligned to efficiently move an organization forward on the journey to zero injuries.

www.EnProLearning.com www.EnProIndustries.com

LEADERSHIP VALUEHABITS

OFEXCELLENCE

http://www.enprolearning.com/

http://www.enproindustries.com/

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Agenda

• Managing the incident life cycle through incident investigation and care management

• The importance of collecting data for reporting of incidents, accidents, injuries & near-misses

• Assigning corrective and preventive actions to employees and tracking its completion

• Proven best practices that aid in care management

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Care Management Process

Utilize a comprehensive approach to care management that includes the following elements:

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• Proactive relationship building with

medical providers

• Immediate response to an injury

• Medical escort of injured employee

• Support and communication

• Return to work (w/ restrictions)

• Follow up support

• Incident investigation

• 24 hour notification

• Corrective actions

• Hot seat calls

• Stand downs

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Care Management: When Does It Start?

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Injury Response Treatment Plan

Support / Assistance Work Restrictions Hot Seat Calls

10 lb liftNo twistingFrequent

breaks

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Immediate response to an injury

Medical escort of injured employee

Support and communication

Return to work (w/ restrictions)

Follow up support

Incident investigation

24 hour notification

Corrective actions

Hot seat calls

Stand downs


•Provide first aid or emergency medical care as appropriate •Shut down affected or involved equipment pending a prompt investigation •Fix the problem immediately

• Task must stop until safe to continue

All work related injuries must be reported to management immediately, no matter how slight

•Protects employees rights to worker’s compensation •Allows for prompt care, investigation and mitigation

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Follow up support



Corrective actions

Hot seat calls

Stand downs

Medical Escort of injured employees:

• We take / accompany the employee to the treating facility

• The escort is a member of management or specially trained employee

• In the case of serious injury we use emergency (ambulance) services

• We stay with the employee until they are released or we are relieved

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Follow up support



Corrective actions

Hot seat calls

Stand downs

Support and communication:

The escort provides:• Information to the treating facility• Facilitates communication with the employees family and the Company• Answers employee’s questions

The escort communicates the company’s full support of:• Necessary treatment• Immediate return to restricted or light duty work

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Follow up support



Corrective actions

Hot seat calls

Stand downs

Follow up support:

As part of our follow up and support:• We will frequently seek feedback from the injured employee• Compliance with work restrictions will be verified daily• Escort to specialists or other treatment will be provided

Employees that are out of work will be checked on regularly to:• provide support• understand their concerns and needs• maintain open dialogue and communication

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Follow up support



Corrective actions

Hot seat calls

Stand downs

Incident Investigation:

Begins immediately (while the injured employee is cared for) and includes:• Isolation of the injury scene / LOTO of all affected equipment or processes (NO

EXCEPTIONS)• Immediate stand down• Immediate implementation of the incident investigation process (form)

• Interviews• Photographs / reenactments• Job Hazard Assessments / Return to operation authorization

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Follow up support



Corrective actions

Hot seat calls

Stand downs

24 Hour Notification:

All Medical Treatment (recordable) Cases must be reported within 24 hrs to:• VP of Manufacturing • Division President • Corporate Director of Risk Management & EHS Affairs • Site Management Team – GM/Plant Manager • Regional EHS Manager

Lost Time Cases must be reported within 24 hrs to:• EnPro CEO• The site and division personnel above

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Follow up support



Corrective actions

Hot seat calls

Stand downs

Corrective Actions:

Immediate corrective actions are required to:• Assure employee safety• Prevent recurrence of the injury / event• Return equipment, processes or operations to service

Comprehensive corrective actions• Complete Job Hazard Analysis and Risk Assessments• Corrections or improvements that provide permanent, appropriate risk

elimination or reduction

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Follow up support



Corrective actions

Hot seat calls

Stand downs

Hot Seat calls:

Hot seat calls are required within 24 hours of a medical treatment / lost time case or significant first aid or near misses and serve to:

• Provide a forum to discuss the incident• Include subject matter experts from other sites / divisions• Review implemented and planned corrective actions• Provide critical oversight and review

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Follow up support



Corrective actions

Hot seat calls

Stand downs

Safety Stand Downs:

Safety stand downs are conducted with hourly and salaried employees after any injury, first aid or significant near miss and include:

• Stoppage of work for review of the incident• Review of corrective actions• Opportunity for employees to identify similar or “like-same” risks, equipment,

processes or exposures in their areas• Feedback to management

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Safety Reporting System (SRS)

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Consistent and Thorough Incident Investigation / Reporting

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Corrective Action Tracking and Escalation

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Corrective Action Tracking and Escalation

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This automated notification has been sent to you to follow up with the person assigned to the corrective action below.

An Incident Corrective Action was assigned and was due on 6/20/2016 and is now past due, please review the Incident Report below and the associated Corrective Actions and follow up with the responsible person.

Initial Notification

Reminder Notification

Due Date

Manager and Employee Notification

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Tools & Tips

Care Management Handbook

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Tools & Tips

• Establish Relationship with Medical Facilities and Personnel Proactively– Schedule a meeting with the Doctor to discuss your company’s programs

– Invite medical professionals to your facility– Invite Emergency Responders to your facility and emergency drills

• Robust training for escorts andother affected colleagues

• Robust training program for allemployees

• Practice, Practice, Practice

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LEARN FROM AMERICA'S SAFEST COMPANYA proven path to safety excellenceTwice named America’s Safest Company, EnProIndustries has developed the gamut of best practices perfectly aligned to efficiently move an organization forward on the journey to zero injuries. The system provides resources for management commitment coupled with intensive employee engagement.

All elements of the EnPro Learning System have the benefit of having been developed for and tested by real world heavy-duty manufacturing organizations.

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Upcoming EnPro Learning System Events and Trainings

April 4-5th, 2017Columbia, SCAt EnPro Safety Summit, attendees will have complete access to our Columbia, South Carolina manufacturing environment. You will hear from our CEO Steve Macadam, take a tour of our facility, have a Q & A with our employees and learn from our expert safety leaders.

Visit enprolearning.com for our safety resources, videos and training.

2-day Safety Behavior Based Safety Course will provide attendees the skills they need to

effectively roll out a behavior based safetyprogram at the workplace with customizable

triggers for your workplace.

St. Louis, MO| February 22-23rdOrange Beach, AL| May 3-4th

Chicago, IL | July 19-20Houston, TX | August 8-9th

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Contact EnPro Learning System to discuss questions about our safety reporting system, safety training, services or your safety

challenges.

- Call (704) 731-1459 | [email protected]

QUESTIONS AND ANSWERS

p10544 enpro industries a system that works - enpro … learning system’s approach, tools and...

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