pace setter - ace relocation · pace setter ace relocation systems, inc. august 2017 in this issue:...
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pACE Setter A ce Re l o ca t io n
Sy s te m s, I n c .
August 2017
In this issue:
pACE Setter
(Cont. on page 2)
Rate
PVO
Use
Atlas
Again
? Orlando 4.61 90.41
Maryland 4.65 84.51
Long
Beach 4.70 91.04
Seattle 4.48 81.48 San
Diego 4.62 90.00
Chicago 4.66 90.83 San
Marcos 4.6 93.90
San Jose 4.79 91.47
Phoenix 4.57 80.72
Hauling Excellence
Through July - 2017
Convention Year
Behind the Wheel - Denard Hanna (08)
Behind The Wheel 1
Main Street 1
Safety Fleet 2
Uncle Chuck’s Corner 2
Alerts From Amber 3
The Moving Industry 4
Frontage Road 5
Back to School 6
Who’s New At Ace 7-8
Main Street - VP of Operations, Dan Lammers
Denard’s hometown is Fort Lauderdale, Florida, where
he lives with his wife and son.
He has been with Ace for four years. Prior to Ace, he
was a driver for two other Atlas agents in South Florida.
When he’s on the road he likes to eat at Red Lobster for
their pasta alfredo. In Texas, he likes to eat steak. His
favorite places to visit are Dallas, Texas and Richmond,
Virginia.
When he’s not working you’ll find him shopping for
sneakers. He likes new sneakers so that he looks well
dressed and professional on the job.
What he likes most about working at Ace is that he
always gets to travel and see new places. He enjoys
meeting new people.
When it comes to customer service he believes in putting yourself in the customer’s
shoes and understanding how stressful moving can be.
What you would never suspect about Denard is that he is a cancer survivor (since
1995)!
The summer of 2017 will be remembered as “The Mammoth”. Shipment volume was
high, lead time for orders was short, and workdays were long. We have done some
amazing volume with our team. Millions and millions of pounds have gone on our
trailers, crossed our docks, and delivered to residences in all states and across the
globe. Most of our work was done on-time with
great service. But we are only remembered for the
work that was late, or had damages, or bad
reviews.
“You’re only as good as your last move” in this
business.
We are catching our breath and getting a day or two off here and there. Take the time
to get your equipment inspected and serviced. We need our fleet of trucks and
trailers, to properly represent our status in the industry as one of the biggest and best
movers in the world.
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pACE Setter Page 2
(Main Street cont. from page 1)
Major Vehicle Inspections Due October 15, 2017 - 60 Day Notice
The next major vehicle inspection is due October 15, 2017 on each piece of equipment listed on the printout sent to your agency.
Please examine the listing sent to the agent and advise Atlas Fleet Registration, extension #2298, of any units that should be added
or deleted.
Safety's contact for our Vehicle Inspection Program is Taina Gallman. Feel free to contact her on extension #2487 with any
questions about the status of your units or to register additional inspection stations.
All inspection reports, other than C.V.S.A.'s, are to be completed at an Atlas-approved shop and submitted to Atlas Safety and
copied to Chuck Lance (from Ace) on the Atlas Van Lines vehicle inspection form. (Please do not fax.) Forms have been sent to
the agent for each piece of equipment indicated on the printout. Also, please remember to attach the Vehicle Maintenance Log
(indicating all routine maintenance and repairs) or any invoices for repairs that were made since the last inspection was submitted
to Atlas. (This is a D.O.T requirement). Failure to submit this required documentation by October 15, 2017 will result in an
incomplete inspection and disqualification of the equipment.
All PVOs may obtain forms through their agency or in the back of their log book as no inspection forms will be mailed to them. If
the units have not had an approved D.O.T. annual inspection, they will be subject to a possible fine from the D.O.T. or states, if
stopped, of $500.00 per day for 5 days. The Atlas Van Lines inspection form satisfies the D.O.T. inspection requirements. As a
reminder, the use of an unqualified piece of equipment will result in a $250.00 non-refundable administrative charge from Atlas
Safety. Please fill out the inspection with pen (black or blue).
Please contact Steve Renshaw at [email protected].
Atlas’s bi-annual DOT inspection period is underway now. Don’t delay to the deadline. As many miles as
we’ve put on these trucks, they need to get a good inspection and repairs as necessary. The DOT doesn’t care
that we have had little spare time, they want to see safe equipment on the road.
We owe it to the motoring public, which includes our families, friends and neighbors, to
be safe and legal.
Reminder from dispatch on overflows: If you think you may not fit a shipment on your
trailer, alert operations as soon as possible. We need to work together to minimize the
disruption to the customer and get the leave over portion reunited as quickly and cleanly
as possible. When an OA cannot assist in the protection of the overflow, it is the PVO’s responsibility to
protect the portion that didn’t fit on the equipment. As summer wanes, the frequency of overflows will too, but
they will still occur. As always, work together to solve our issues and make our customers feel like they have
hired the biggest and best mover possible. We are as good as our last move, each and every day.
Thanks for your focus and hard work this summer. The next 265 days we need to do exceptional work and
prepare for the peak season of 2018. We have a lot to accomplish in this time frame, as always.
-Dan Lammers
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Volume 108 Page 3
FROM UNCLE CHUCK’S CORNER
ALERTS FROM AMBER
BRAKE SAFETY DAY September 7, 2017
The goal of Brake Safety Day is to reduce the number of crashes caused by poorly maintained braking
systems on commercial motor vehicles.
Brake Safety Day activities seek to educate drivers, mechanics, owner-operators
and others on the importance of proper brake maintenance, operation and
performance.
Improperly installed or poorly maintained brake systems can reduce braking
efficiency and increase the stopping distance of trucks and buses, posing serious
risks to all highway users and public safety.
More than 3.4 million brakes have been inspected since the program’s inception in
1998.
If you have any questions, please contact Amber at [email protected].
Gift Awards
Rafael Garza (Ace 66) 350,000 miles, earns a watch
Keith Corwin (Ace 62) 300,000 miles, earns a watch
Safe Driving Awards
Luis Nivelo (Ace 25) 350,000 miles
Tim Simons (Ace 15) 200,000 miles
Matt Rooney (Ace 08) 100,000 miles
Bill Wagner (Ace 08) 100,000 miles
Brian Fortin (Ace 96) 100,000 miles
Clean Inspections
Level 1
Fred Broyles, Gilberto Tapia, Steve Belaire (Ace 75)
Level 3
Manuel Sanchez (Ace 8), Jorge Delgado (Ace 62),
Cameron Noffs (Ace 64)
New ELDs Added
Ace 43 - Mike “Smitty” Smith
Ace 66 - Frank Miller and Davey Alvarez
Ace 96 - Greg Hurley
Driver Information
MAJOR VEHICLE INSPECTION “60 DAY”
DUE 10/15/17
STARTS ON 8/15/17
Don’t wait until the last minute, start early so needed
repairs can be completed.
ELD
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Frontage Road - David Wood and Staff at Ace 15 Page 4 pACE Setter
What Makes Up The Moving Industry? America's moving and storage industry is as diverse as the country itself. As the industry's national
trade group, AMSA represents all facets of the industry: agents, forwarders, independent carriers,
international movers, suppliers and van lines. Here is what AMSA has to share about moves in 2016.
Approximately 7,000 companies operating at 13,900 locations throughout the US.
The industry employs 122,600 people.
The annual payroll is about $3.6 billion.
It’s composed of mostly small businesses:
* 47.8% of industry companies employ fewer than 5 people
* Only 8.5% of industry companies employ 100 or more people
- Ace is definitely in the minority – we’re one of the larger agency groups in the country.
Overall about 11% of Americans moved last year. The actual numbers were: *35.1 million, or 15.3 million households @ 2.3
persons per household.
- Ace moved about .001% of those. That seems small, but it’s significantly more than most moving companies (agents) in the
country.
How Many Moved Last Year?
Of the Americans who moved (35,138,000):
82.7% moved within the same state.
13.4% moved to a different state.
0.36% moved from the US to another country.
To Where Did They Move Last Year?
Wanted new or better home/apartment – 17.4%
To establish own household – 12.2%
New job or transfer – 10.8%
Other family reason – 10.5%
Wanted cheaper housing – 8.2%
Other housing reason - 6.7%
To be closer to work/easier commute – 6%
Wanted to own own home, not rent – 5.9%
Change in marital status – 4.8%
Other reasons – 4.4%
To attend or leave college – 3.2%
Wanted better neighborhood/less crime – 3.1%
Health reasons – 1.8%
To look for work or lost job – 1.5%
Other job related reasons – 1.2%
Foreclosure/eviction – 0.9%
Change of climate – 0.8%
Why Are People Moving? From US Census questionnaire for 2015-2016
By type of shipment, the breakdown is:
Individuals - 44%
Corporate - 38%
Military -16%
Other federal government - 2%
Industry Shipments
The moving industry generates about $13 billion annually. The
following three areas combined account for 97.3% of revenue:
*local or long-distance transportation service - 69.6%
*warehousing and storage services - 20.2%
*packing and packaging services - 7.5%
Industry Financials
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Frontage Road - David Noffs and Staff at 08
Frontage Road - David Wood and Staff at Ace 15 Page 5 Volume 108
Front row left to right: Angel Resto, Yolanda Castro, Terri
Anne Wytwral, Ricky Cisco, Victor
Vidal, Ricky Rivera, James
Singletary, David Noffs
Back row left to right: JB Miller ,
Haleem Francis, Jose Bermudez,
Oscar Hernandez, Andre Miller,
Antonio Melendez, Mike Bergeron,
Manny Sanchez, Terrance Branch,
Judas Morgan, John Pielich, Jeff
Tarr, Larry Orsalau, Dave Lewis,
Brian Taylor, Chris Santos, Sean
Munoz
Hello Everyone,
As we are reaching the end of what appears to be a very successful summer for Ace Relocation Systems, I
would like to extend a thank you to all of our drivers, crews and coordinators across Ace that not only make
it possible but make it happen!
We have had a very good year so far with everyone contributing to it’s success. We reached 2 milestones this
summer, our first time to break a million dollars in revenue for the month of June, the 2nd was to do it again
in July. We are also anticipating the Milt Hill award for this past convention year.
We have several new additions to the Orlando staff this year starting with the promotion of Joe Nasca to
Operations Manager where he has more than proven his capabilities. Janet Beeler joined us in June handling
military customer service, Jose Bermudez started last November taking over commercial customer service as
well as assisting operations, and John Pielich started in August as a warehouseman. New PVOs include, Scott
Stricker and his wife Becky, James Gorsich Jr. and Matt Rooney. We have also added a few new local
drivers Carlos Valecillos, Haleem Francis, Nash Megnauth and Ricky Rivera.
With the commercial and household storage business building in the Orlando market we expanded our
storage capacity. This spring we moved our commercial storage from our existing building to a 20,000
square foot warehouse a short distance away. We then moved 350 plus HHG vaults that were stored offsite
at another warehouse back to our main building in the space that our commercial storage once occupied. We
added an additional 200 vaults that we purchased and ran at capacity all summer long. Our commercial
warehouse is currently in the middle of several projects, the largest being the IFJAG show and a project for
Walgreens. We are receiving and distributing new carpet tiles for all of their stores in central Florida, so far
we have received over 7,000 cases of carpeting.
Thank you to everyone on the Ace Team for making 2017 a successful year.
David Noffs
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Page 6
SLOW DOWN– BACK TO SCHOOL MEANS SHARING THE ROAD School days bring congestion: Yellow school buses are picking up their charges, kids on bikes are hurrying to get to school before
the bell rings, harried parents are trying to drop their kids off before work. It's never more important for drivers to slow down and
pay attention than when kids are present – especially before and after school.
Sharing the Road with Young Pedestrians
According to research by the National Safety Council, most of the children who lose their lives in bus-related incidents are 4 to 7
years old, and are walking. They are hit by the bus, or by a motorist illegally passing a stopped bus. A few precautions go a long way
toward keeping children safe:
*Don't block the crosswalk when stopped at a red light or waiting to make a turn, forcing pedestrians to go around you; this could
put them in the path of moving traffic.
*In a school zone when flashers are blinking, stop and yield to pedestrians crossing the crosswalk or intersection.
*Always stop for a school patrol officer or crossing guard holding up a stop sign.
*Take extra care to look out for children in school zones, near playgrounds and parks, and in all residential areas.
*Don't honk or rev your engine to scare a pedestrian, even if you have the right of way.
*Never pass a vehicle stopped for pedestrians.
*Always use extreme caution to avoid striking pedestrians wherever they may be, no matter who has the right of way.
Sharing the Road with School Buses
If you're driving behind a bus, allow a greater following distance than if you were driving behind a car. It will give you more time to
stop once the yellow lights start flashing.
*It is illegal in all 50 states to pass a school bus that is stopped to load or unload children.
Never pass a bus from behind – or from either direction if you're on an undivided road – if it is stopped to load or unload children.
*If the yellow or red lights are flashing and the stop arm is extended, traffic must stop.
*The area 10 feet around a school bus is the most dangerous for children; stop far enough back to allow them space to safely enter
and exit the bus.
*Be alert; children often are unpredictable, and they tend to ignore hazards and take risks.
Sharing the Road with Bicyclists
On most roads, bicyclists have the same rights and responsibilities as vehicles, but bikes can be hard to see. Children
riding bikes create special problems for drivers because usually they are not able to properly determine traffic conditions. The most
common cause of collision is a driver turning left in front of a bicyclist.
*When passing a bicyclist, proceed in the same direction slowly, and leave 3 feet between your car and the cyclist.
*When turning left and a bicyclist is approaching in the opposite direction, wait for the rider to pass.
*If you're turning right and a bicyclists is approaching from behind on the right, let the rider go through the intersection first, and
always use your turn signals.
*Watch for bike riders turning in front of you without looking or signaling; children especially have a tendency to do this.
*Be extra vigilant in school zones and residential neighborhoods.
*Watch for bikes coming from driveways or behind parked cars.
*Check side mirrors before opening your door.
By exercising a little extra care and caution, drivers and pedestrians can co-exist safely in school zones.
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Who’s New At Ace?
Page 7 Volume
Laura Arsenault, Payroll Administrator, Corporate
Being part of a military family, Laura has moved all around the country to
places like Atlanta, Georgia and Boulder, Colorado. Laura has made San Diego
her home for the last 30 years. She is one of six kids and is close to her twin
brother.
She has been with Ace for about 3 months.
Prior to this she worked for the San Diego
Union Tribune for 14 years.
When she’s not at work she likes to read and go to plays and concerts. She
often gets season tickets to The Old Globe Theatre in Balboa Park.
Laura likes working at Ace for the great people.
What you may not know about Laura is that she’s had her 15 minutes of
fame. At the age of five she attended a Hostess Cupcake sponsored event in
Hollywood. The kid who found a candle in the cupcake won a prize!
Well...she won tickets to Disneyland for her whole family and it was
broadcasted on the local news!
Nichole Hicks, Claims Assistant, Corporate
Born in Houston, Texas, Nicole spent most of her life in the southern Arizona
area. She moved to San Diego last summer with her husband of 13 years and her
15 year old son. Of all the places she’s lived, San Diego is her favorite.
Nicolehas been with Ace for about three months. Before she came to Ace she
worked at the Metro Transit System. Prior to that she worked in the medical
field.
She likes working at Ace because she is busy all the time and gets to learn something new every day.
When she is not at work, she loves to be in nature. More specifically, she likes outdoor extreme sports such as
cliff diving and white water rafting. She wants to parachute into the ocean and “sit on a shark” as her next
adventure!
Although she’s shy at first, you may be surprised to learn that she is actually quite a talker! More interestingly,
she used to do competitive barrel racing with horses at rodeos! Yeehaw! She also shared an amazing
childhood story: following hurricane Alicia in Houston she fell into one of the ravines filled with water and
started to drown. Luckily, her dog, Champ, pulled her out by the diapers!!
Photo: Laura’s mother, father and three brothers receiving their tickets to Disneyland.
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pACE Setter Page 8
https://twitter.com/acerelocation https://www.facebook.com/acerelocation https://www.linkedin.com/company/ace-relocation-systems
Who’s New? (continued)
Joshua Brooks, IT Support, Corporate
Joshua moved to San Diego from Paso Robles, CA where he finished high school. Prior
to that he lived in Watsville, CA. Although he’s only been here in San Diego for a few
months, he really likes San Diego more than Paso Robles.
He moved to San Diego with his fiancée, Christina, and her cat, Lizzie. His family is
scattered across both the West and East coasts. This happy couple is getting married next
April! Congrats, Joshua!
He has been with Ace for about two months. Previously he worked for the Community Action Partnership of San Luis
Obispo County. His job in IT was to support 1,100 employees throughout California with their computer problems.
His favorite thing to do is to play board and card games. His current go-to is Flash Point, a cooperative board game
where everyone acts as firefighters and work together to save people from a burning building. He likes to bowl and is
currently looking to get on a team soon. He and Christina like to visit the Zoo.
What he likes about his job at Ace is that he enjoys problem solving. He shares, “Computers can be finicky things at
times, and I like figuring out how they work in order to get them up and running again.”
What you wouldn’t know about Joshua is that when he was about 12, he played tug-o’-war against a baby elephant (and
lost) at the San Diego Zoo Safari Park. Now that he’s back in San Diego, he is looking forward to a rematch.
John Phillips, GM for Ace 15
Originally from Atlanta, Georgia, he has lived in Blacksburg, Virginia for the past 28
years. He now lives in Annapolis, MD. Right now his family is scattered. One of his
children just started active duty in the U.S. Army at Fort Benning, Georgia and one is
beginning her second year at the United States Military Academy West Point. His wife,
Nancy, lives in Blacksburg where she owns her own residential construction company.
John began with Ace in July. Prior to joining Ace, he owned his own moving company
with three locations as an agent for Mayflower Transit. In addition to the moving
business he was in banking for 10 years and worked for five years as the Director of
Economic Development for Virginia Tech University.
When he’s not working he enjoys reading and studying history and leadership. But when
asked what he likes to do in his free time he said “Truthfully, I really enjoy working!”
What he likes about working at Ace is enjoying the opportunity to work with professionally knowledgeable, dedicated
people. Additionally, he enjoys the complexity of the business. He shares that there is no end to the opportunity to
improve and find new business.
He recently retired as a Colonel in the United States Army Reserves. During his time in the reserves, he served on
active duty during Operation Iraqi Freedom as an advisor to the Iraqi Army. He was part of a very small team that
worked imbedded with the Iraqis. He lived, ate and fought with them 24/7 for 12 months. He came to know them well
and appreciate both the Iraqi culture and their desire for freedom. On a less serious note, he was once the leader of the
team that was chosen the runner up for the United States Army Connelly Competition as the top cooks in the U.S.
Army.