MANAGEMENT INFORMATION SYSTEMPROJECT : “Packages”

Packages Limited:

Introduction:Packages Limited was established in 1957 as a joint venture between the Ali Group of Pakistan and Akerlund & Reusing of Sweden, to convert paper and paperboard into packaging for consumer industry.

Over the years, the Company continued to enhance its facilities to meet the growing demand of packaging products. Packages commissioned its own paper mill in 1968 having production capacity of 24,000 tons of paper and paperboard. With growing demand the capacity was increased periodically and in January 2003 was nearly 100,000 tones’ per year.

Since 1982, Packages Limited has a joint venture with Tetra Pak International in Tetra Pak Pakistan limited to manufacture paperboard for liquid food packaging and to market Tetra Pak packaging equipment. In 1993, a joint venture agreement was signed with Mitsubishi Corporation of Japan for the manufacture of Polypropylene films at the Industrial Estate in Hatter, NWFP. This project, Tri-Pack Films Limited, commenced production in June, 1995.

In July, 1994, Coates Lorilleux Pakistan Limited, in which Packages limited, has 55% ownership, commenced production and sale of printing inks. In 1996, a joint venture agreement was signed with Print care (Ceylon) Limited for the production of flexible packaging materials in Sri Lanka. This project Packages Lanka Pvt. Ltd. commenced production in 1998.

In 1999-2000 Packages Limited has successfully completed the expansion of the flexible packaging line by installation of new rotogravure printing machine and the expansion of the carton line. In addition a new flexor graphic printing machine was also installed in flexible packaging line in 2001.

Problems which the organization was facing before implementation of its Information System:

Packages can’t have a single system to support all the companywide processes, and rely on several small and different systems.

Packages were Lack of single applications architecture with limited interfaces.

Lack of Strategic Planning was there and we can’t forecast our sales and production over the time period in more convenient way.

Auditing was also a big problem because the applications were scattered.

Personal management was also an issue before SAP implementation.

MANAGEMENT INFORMATION SYSTEM

Packages limited management information system:Information systems are implemented within packages limited for the purpose of improving the

effectiveness and efficiency of organization. Capabilities of the information system and

characteristics of the packages, its work systems, its people, and its development and

implementation methodologies together determine the extent to which that purpose is achieved.

The information system implemented in Packages Limited is SAP (System Applications &

Product) that provides a very high level of integration among its individual applications which

guarantee consistency of data throughout the system and the company itself. SAP is use to

handle all of the business management tasks of a company.

Before setting up their own Computer System, Packages Limited hired computer services. But

when work grew and requirements increased, Packages Limited has set up their own computer

system. Now all the computer related work of all the departments is performed in this section.

MIS Manager is the head of this department and he is answerable to the General Manager. Its

responsibility is look after the data processing and making software for Packages Limited. There

are two senior system analysts, nine data entry operators, four computer operators and one

supervisor. System Department almost helps the whole organization because almost every

department is to some extent computerized. The major job of this section is to assist the

Accounting department and that’s why it is situated adjacent to the Accounting department. At

this time, Packages Limited uses the following systems efficiently:

Accounting System Data warehouses

Inventory Control System Enterprise resource planning

Human Resource Management System Enterprise systems

Production Incentive System Expert systems

Production Planning System Geographic information system

Job Casting System Global information system

Office Automation

MIS Department works in collaboration with “SYSTEMS LIMITED” which maintains the all

accounting data of Packages Limited. This job is done through parallel that is the programmers at

Packages Limited can also use the facilities of “SYSTEMS LIMITED “simultaneously.

The Computer Department of Packages Limited mostly develops programs in Language. This

department has done a lot of programming for the organization. At this time all systems, which

are use in the System Department, is developed by its own staff.

Packages Limited

They do not take enough time to develop a new system.

After developing the system they debugged and checked

again in order to remove any problem if it exists in the

real situation. Earlier this section was using 8088 and

80286computers but now they have become obsolete due

to the rapid development in computer technology. They

are using MULTI-USER DECSTATION 5000/125.

Now packages ltd again going to update system

department by purchasing the advance technology

“SAP” under consideration to overcome the problems

Some particular examples are the payment of invoices, the management of production resources

and the control of financial accounts, management of employees.

Vision:Vision of Packages Ltd. is as follows:

It’s vision is to provide best quality products to their customers at competitive prices through a customer-driven and service-oriented, dynamic management team, and to meet this obligation, the company will continue updating skills of its employees by training, acquisition of new technology, and regular re-evaluation of its quality control and assurance systems. Appropriate resources of the company will be directed towards achieving the quality goals through employee's participation. To sustain continuous and consistent progress in quality packaging, it continues to explore and develop usage of new fibers, films, chemicals, adhesives, coatings and resins. With well-equipped laboratories and research resources at its disposal, Packages is a happening place in the area of research.”

Mission Statement:

The mission statement of Packages Ltd. is as follows:

“To be a leader in the markets we serve by providing quality products and superior service to our customers, while learning from their feedback to set even higher standards for our product.

To be a company that continuously enhances its superior technological competence to provide innovative solutions to customer needs.

To be a company that attracts and retains outstanding people by creating a culture that fosters openness and innovation, promotes individual growth, and rewards initiative and performance.

To be a company which combines its people, technology, management systems, and market opportunities to achieve profitable growth while providing fair returns to its investors.

To be a company that endeavors to set the highest standards in corporate ethics is serving the

society.”

Packages private limited :

Packages limited information system:Information systems are implemented within packages limited for the purpose of improving the effectiveness and efficiency of organization. Capabilities of the information system and characteristics of the packages, its work systems, its people, and its development and implementation methodologies together determine the extent to which that purpose is achieved.

The information system implemented in Packages Limited is SAP (System Applications & Product) that provides a very high level of integration among its individual applications which guarantee consistency of data throughout the system and the company itself. SAP is use to handle all of the business management tasks of a company.

Before setting up their own Computer System, Packages Limited hired computer services. But when work grew and requirements increased, Packages Limited has set up their own computer system. Now all the computer related work of all the departments is performed in this section.

MIS Manager is the head of this department and he is answerable to the General Manager. Its responsibility is look after the data processing and making software for Packages Limited. There are two senior system analysts, nine data entry operators, four computer operators and one supervisor. System Department almost helps the whole organization because almost every department is to some extent computerized. The major job of this section is to assist the Accounting department and that’s why it is situated adjacent to the Accounting department. At this time, Packages Limited uses the following systems efficiently:

Accounting SystemInventory Control SystemHuman Resource Management SystemProduction Incentive SystemProduction Planning SystemJob Casting SystemData warehousesEnterprise resource planningEnterprise systemsExpert systemsGeographic information systemGlobal information systemOffice Automation

MIS Department works in collaboration with “SYSTEMS LIMITED” which maintains the all accounting data of Packages Limited. This job is done through parallel that is the programmers at Packages Limited can also use the facilities of “SYSTEMS LIMITED “simultaneously.

The Computer Department of Packages Limited mostly develops programs in Language. This department has done a lot of programming for the organization. At this time all systems, which are use in the System Department, is developed by its own staff.

Packages Limited

They do not take enough time to develop a new system. After developing the system they debugged and checked again in order to remove any problem if it exists in the real situation. Earlier this section was using 8088 and 80286computers but now they have become obsolete due to the rapid development in computer technology. They are using MULTI-USER DECSTATION 5000/125.

Now packages ltd again going to update system department by purchasing the advance technology “SAP” under consideration to overcome the problems

Some particular examples are the payment of invoices, the management of production resources and the control of financial accounts, management of employees etc.

Information system of Packages Limited:

Various applications supported by Information System of packages limited:

Dispatch Stickers Printing.

Barcode Printing for Specific Customers.

Paper Reels Management.

Local Intranet organization.

Keeping Track Of all incoming & outgoing

Functional business information systems in packages limited:

In Packages limited many functional business information systems used. These are some following systems used in Packages ltd.

Marketing information system Manufacturing information system Human recourse management Accounting Finance information system Inventory system Operational management system Security system Office Automation Enterprise systems Expert systems.etc

Marketing information system:

In packages limited Marketing information system managed the marketing functions efficiently. It includes sale force management, customer relationship management, sale force automation, and advertising of paper and tissues as well as promotions and market research.

Manufacturing information system:

In packages limited Manufacturing information system helps to achieve computer integrated manufacturing. It helps monitor and control the manufacturing of products. Some of experts making computer aided design using collaborative manufacturing networks.

Human recourse management system:

In packages limited Human recourse management system helps training of employees, staffing of employees, administration training and development. It also helps the recruitment and hiring of employees.

Inventory system:

It is very important information system that controls the whole inventory of packages limited very efficiently and effectiveness.

Accounting system:

Accounting system is one of the most important information systems in packages limited. It helps to prepare the financial statements, record keeping, business transactions in very quick and little time. It also prepares accounts payable accounts, receivable, inventory control and preparing general and ledgers accounts.

Financial management information system:

In packages limited financial management information system helps cash management, stock valuation, risk management, forecasting, financial forecasting and planning. It also helps in cash management in packages limited.

Operational management system:

In packages limited OMS is a process that develops Supervisors/line Managers so that they have a clear vision of their operation; one that is holistic and reflects input from suppliers, customers and management. It also ensures the best possible results day-to-day, everyday.

Office automation:

Office automation system could also in packages as computer-based information system that collects, process, store and transmit electronic message, document and other form of communication among individual, work group and organizations. Like word processing, electronic mail, desktop publishing, telecommunication and document image processing.

Packages limited enterprises business systems:

A typical Enterprise Information System would be housed in one or more Data centers, run Enterprise software, and could include applications that typically cross organizational borders such as Content management systems.

It includes

Customer relationship management system.

Enterprise recourse planning system.

Supply chain management system.

Customer relationship management system:

Customer Relationship Management, or CRM, is an essential part in packages business management. Customer Relationship Management concerns the relationship between the packages limited and its customers. Customers are the lifeblood of any organization be it a global corporation with thousands of employees and a multi-billion turnover.

CRM department of Packages Limited provide specialized designed for employees that serve

basically to help the implementation and support the various business processes. It also helps the

person in charge of the entire implementation to more effectively manage the process. It assists

all the employees with the required CRM knowledge needed.

Employees are given an exact picture of what is expected from them. Employees should possess

answers to the following questions:

How is each department /employee affected?

What are the new skills they are required to learn?

How will their success be measured?

What are the organizational aspects that will not change?

What can be the changes expected?

What's in it for them?

What are they required to do to support CRM?

CRM focuses on the relationship:

In Packages limited

determine mutually satisfying goals between organization and customers

establish and maintain customer rapport

produce positive feelings in the organization and the customers

How CRM impacts on the packages limited:

CRM can have a major impact in packages limited:

shifting the focus from product to customer

streamlining the offer to what the customer requires, not want the organization can make

highlighting competencies required for an effective CRM process

In packages limited Characteristics of CRM:

reliability

responsiveness

accessibility

safety

courtesy

consideration

communication

recognizing the customer

competence

Summary of whole assignment:

Our whole group fellows are fully enjoying this assignment and we conclude that information system is very important part of every big and good organization. Information system is any combination of information technology and people's activities using that technology to support operations, management, and decision-making.An Information System provides the required information in a complete and comprehensive way. It helps in taking effective decisions about the business. In such a system, the information can be sent to many people is less time.

The following are benefits of information systems: 1. Central access2. Easy backup3. Central distribution of information4. Easy record-keeping5. Easy tax preparation6. Easy customer trait identification