pakistan - · pdf filepakistan taking the initiative and seizing the moment have never been a...

TCS Cus tomer Newslet ter

PAKISTAN

Taking the initiative and seizing the moment have never been a problem with the TCSpeople. The TCS Management has been strategizing for over two years a sustainablepath to greater growth and prosperity through franchising. Dubai based FranchiseDevelopment Services, was tasked with setting the process in motion in late 2005 inline with TCS Chairman Mr. Khalid Awan’s vision of expanding the TCS Network. Thiswould see TCS grow from 204 locations in Pakistan to 500 locations and beyond.

Pioneering the franchisingmodel at TCS have been itsemployees who have servedthe organization with distinctionand shown the necessary flairfor business.

As a consequence 11 TCSemployees have becomeemployers.

Editorial BoardPatron

Khalid N. Awan

Chief EditorJamil Janjua

EditorAdil Ahmad

Graphic DesignerSyed Shahbaz

Member ofEditorial Committee

Salman AkramAli LeghariRizwan HafeezSaqib Hamdani

Corporate SceneMAP Convention 2Meeting & ExceedingExpectations 3Internally Displaced People 4Endorsements 11Thank You! 13

Developing Human CapitalHyde Park Juniors 21Sidra Iqbal 22Octara Review 23

World of TCSChairman’s Message 2Editorial 3Franchisees 6Tale of Ten Tales 9TCS Veterans 18MAK the artist 19Spotlight & HeadSpeak 20

Amir Nazar Javaid Hyder

Arshi Saleem

Khursheed AhmedRashid Ahmed Arif Kamal

Zafar Masood

2009, Vol: 8 / Issue: 1

TCS Employees become Employers

The Spirit of Enterprise

Continued page 06

Rana AtiqueNadeem Alvi

Asif NajamTariq Yousaf

... more on page 4 & 5

The TCS people are making avoluntary donation of over Rs. 1.5Million every month towards thefinancial and material support leadingto the resettlement of the InternallyDisplaced Persons

teams up with

Mr. Khalid N. Awan (Chairman TCS) presents a memento to Mr. Shaukat Tareen (Advisor to the Prime Ministeron Finance) at the 11th Convention of the Management Association of Pakistan. Mr. Asif Qadir (President,

Engro Polymer & Chemicals Limited) and Mr. Shafiq Ahmed (Chairman MAP Convention Sub-committee) arealso seen in the picture.

My sincere best wishes to our readership, and I hope businesses are coping wellin these very dynamic and challenging times, made more so by the turmoil inNorthern Pakistan that has resulted in an unprecedented displacement of humanpopulation. I have directed the TCS people to spare no effort in providing reliefto the internally displaced. TCS embodies the same bedrock principles whichhave enabled us to serve you with a commitment that has won your trust overthe last 25 years.

It gives me great pleasure to announce the elevation of Mr Saqib Hamdani to theposition of Chief Executive Officer of TCS Private Ltd. This appointment is inrecognition of his outstanding performance as Chief Operating Officer for the past5 years.

My sincere thanks to Mr. Jamil Janjua for his tireless services that have seenTCS grow under his watch as CEO and Group CEO. Jamil is now taking a wellearned retirement, but only in the formal sense of the word, having reached thatmagic number when one traditionally takes retirement. However, given hisenormous store of experience and business acumen, as also his youthful vitality,JJ will continue to engage with TCS as a Consultant, a priceless resource inthese very challenging times. So even as I wish him a fond farewell, let me extendto him a hearty welcome back! and may we continue to harmonize together inthe exploring of new horizons for many more years to come.

In the midst of a global recession, we at TCS are redoubling our efforts and takingstock of our processes with a view to enhancing efficiencies across the board inthe service of our valued customers. In this connection we have introducedfranchising to our business model, and encouraged our employees with a flairfor business to set up their own shop under our TCS colours. Our human resourceis what will make the difference and decide on the level of our success, as indeedit has in the past. In this Issue of CONNECT we have celebrated the TCS people,and their efforts that have won us kudos from our valued customers.

Thank you very much for reposing your trust in TCS.Khalid N. Awan

MessageChairman's

"TCS will be recognized andrespected as a professional,innovative and profitableinformation and knowledgebased logistics servicesenterprise"

TCS Customer Newsletter

2009, Vol: 8 / Issue: 102

It is a great, albeit somber pleasurebeing here with you again with our

special Silver Jubilee issue in thesetroubled times.

My sincere thanks to our valued customers, who have beenvery generous in their applause for the TCS effort, and wecarry their encouraging feedback in a special section. In thecover story we raise the curtain on our band of intrapreneursturned entrepreneurs as TCS revisits its business model andexplores further its franchise options. We take a fond trip downmemory lane and revisit the Banking Contract that really putthe whiz in TCS!

I would like to thank Mr. Khalid Awan for his very kind words,and wish to express my deep gratitude for the opportunitiesthat he has made available for me through TCS, and themany learnings and wisdoms that he has imparted over theyears of our association.

I look forward to keeping my boots on in my post retirementperiod, and continuing to be of service to our most valuedcustomers.

Thank you for your vote of confidence.

jamil janjua

I would like to offer my sincere congratulations toTCS on attaining its Silver Jubilee, a considerableachievement for a Pakistani enterprise given therough and tumble of our operating environment. Itcomes at a time of financial turmoil in the world.TCS has weathered many a storm in its younghistory, relishing the challenges that have come itsway, and rising to the occasion each time. We havelearnt to seek the silver lining and find opportunityin adversity. These are testing times, possibly asnever before, and it will take the combined resolveof the TCS people to face and overcome the currenteconomic impasse. But overcome we shall, of thatthere is no doubt, and in doing so we would havemade our contribution to the economic well beingof the country at large.

It continues to be a rare privilege and pleasureputting CONNECT together for TCS and its valuedreadership. The seriousness with which TCS hastaken this corporate publication has enabled me toearn a respectable living as a researcher and writer,and for this I shall be forever grateful. My thanks toall the wonderful people whose input has madeCONNECT the success that it has become.

Adil Ahmad / [email protected]

EDITORIALMessageChief Editor’s

Overseeing the relentless dynamics

of a 24/7 operation, Saqib Hamdani,

CEO, TCS Pvt Ltd. receives the

coveted ‘BRANDS ICON OF

PAKISTAN 2008’ as well as ‘BRAND

OF THE YEAR 2008’ Awards from

Prime Minister Yousuf Raza Gillani.

Meeting &Exceeding

Expectations


03www.tcs.com.pk


2009, Vol: 8 / Issue: 104

Innocent people have had their lives disrupted and routines shatteredby those who would force their irrationality upon civil society throughbrute force.

As a service provider to civil society, TCS too has borne part of thebrunt of this trauma, and shares in the resettlement concerns of theInternally Displaced People.

TCS is doing its bit in alleviatingthe suffering of the affected fromSwat, and has teamed up withGEO TV's PUKAR, an NGOinvolved in relief work.

TCS Couriers throughout itsNetwork will respond to donationcalls made in response to GEO's public service announcements,collect the cheques and deliver them to GEO's PUKAR for onwarddistribution to the needy.

A number of TCS Couriers have been caught up in the Swat upheaval,and have been provided timely relief by the Company for as long asrequired until matters return to normal.

IDPs!and The Longing For Peace in NWFP....

and GEO's PUKAR team-up for Relief Work

... Alongside the TCSpeople are making a voluntarydonation of over Rs. 1.5 Millionevery month towards thefinancial and material supportleading to the resettlement ofthe Internally DisplacedPersons ...


05www.tcs.com.pk

MemoFrom: Muhammad Javaid (Area Business Head - Peshawar)Sent: Friday, May 15, 2009 4:16 PMTo: Rizwan Ali Kapoor (Regional Director Operations - North), All TCSPeopleSubject: Subsistence to Company Employees of Swat, Matta, Dargai andTimergara

This morning I received a call from CEO Mr. Saqib Hamdani whoexpressed his grief over the National Calamity in NWFP in whichheavy exodus from Swat and adjoining areas took place involvingover a million persons, being termed as the largest everdisplacement in the world within the short timeframe concerned.TCS staff of Swat, Matta, Dargai and Timergara Branches alsohad to leave their homes in search of safety for their families.

In these testing times, CEO Mr. Saqib Hamdani not only has shownhis personal resolve to help out the needy displaced people butat the same time asked me to communicate the Company’scommitment to our affected staff. He has very generouslyannounced a sum of Rs. 10,000/- per month per family assubsistence allowance till such time as they return to their homes.In addition to the subsistence allowance the families requiringmedical care will also be provided the same from the Company’sside.

Pictures of Sheikh Yaseen and Sheikh Shehzad Relief Camps at Mardan on 17th May 09. Donations worthRs. 153,000/- were distributed amongst the IDPs of SWAT.

KhursheedAhmedKhan

obtained hisTCS franchise in

2003, and he is anaviation veteran with time spentas Duty Station Manager with AeroAsia and General ManagerOperations with Safe Air. His owncompany Track Triangle

RashidAhmedjoined TCS in

1991 asOperations

Assistant, and wasworking in the Customers Servicesdepartment when he resigned sixmonths ago to set up his own TCSFranchise. “I am enjoying myselfa lot!” says Rashid.

Asif Najamhas come tothe TCS

Franchise thehard way. He

joined TCS in 1985as a Courier, and 23 years laterhad risen to BusinessDevelopment Manager CorporateSales. In January 2008 Asifsuccumbed to the entrepreneurthat had lurked in him his wholelife, took retirement from TCS, andinvested in catering business intentupon becoming a late bloomingmillionaire. However, there is manya slip between the cup and the lip,a lesson that Asif learnt the hardway after his partners andassociates had cooked his goosenice and proper. “One only learnsthe depth of a well afterdescending into it,” says Asifphilosophically. His old employerscame to his rescue upon hearingof his misadventures, and the TCSManagement suggested he takeon a franchise and take furtherthe business that he already knew


2009, Vol: 8 / Issue: 106

Continued from Cover

EMPLOYEE EMPLOYERThe Spirit of Enterprise

Arif Kamaljoined TCSas a Banking

Courier in1986, and after

riding a motorbike for the last 22years he discovered there is adirect co-relationship between theage and the waist (Umar andKamar)! In short, he began findingthe need to throttle back a bit andtake life easy. Arif says he hadnever imagined that one day hewould be running his ownbusiness, and when the idea wasbroached to him by the TCSManagement he was startled andentirely unsure how he wouldhandle the transition fromemployee to employer. He saysthat he is now beginning to findhis feet, and for the last six monthssince acquiring the franchise hisentire focus has been onmarketing. “Business hasexceeded expectations!” says Arif,who has been blessed with threegrown up sons, two of whom areengineers with jobs, and theyoungest is in college intent uponbecoming an engineer as well.

Nadeem Alvihas been inthis line ofwork for 11

years, havingjoined TCS in 1990

as Sales Executive. In July 2008he gave up his job as BusinessDevelopment Manager TCSLogistics to take up the Franchiseoffer. Married with three kids(boys), moving from employee toself-employed is a big step inNadeem’s life. “Raising a familyon a salary in these inflationarytimes is at best an uphill task”,says Nadeem. “As a franchiseethis is my own business, and it willprosper in direct proportion to theeffort that I put into it.” His game-plan is to grow the Express Centerand take it to the next level andbeyond in terms of profitability.

so well rather than venture intouncharted waters this late in life.Asif is blessed with four daughtersand one son. He is very fond oftraveling and has toured the lengthand breadth of Pakistan.

Aviation Services Pvt Ltd. doesclearing, forwarding, technicalaircraft landing permissions, andground handling services foraircraft both passenger and cargo.As Director Operations Al MeeqatInternational Travel and Tours PvtLtd he services the Hajj andUmrah traveler, and as soleproprietor Maria Enterprises heoperates the TCS franchise. Talkabout entrepreneurship and a veryfull plate! Khursheed is passionateabout cricket, having played thegame as an all-rounder.


07www.tcs.com.pk

ZafarMasoodjoined TCS in

1993 asSecurity Officer

in Grade 4 and tookretirement in October 2008 asRetail Sales Executive. In betweenhe pursued his photography hobbyby doing assignments for the TCSinternal customer publicationNetwork News. Last year Zafarsuffered a heart attack and foundit difficult to perform the twelvehours stints required of him earlier.The TCS Management offered hima franchise, and it has turned outto be just what the doctor ordered!“Financially this is much betterthan my previous salaried job, anda whole lot less demanding sinceI am now my own boss! Zafar’sambition is to make the ExpressCenter more and more profitable,and is full of ideas on how to setabout doing so.

He continues with his photographyhobby, and enjoys cooking andplaying cricket, and is very upsetabout the terrorism relatednegative image that Pakistan hasacquired that has dispatched itscricket tourism sector for a hugesix clear out of the stadium.

Amir Nazarjoined TCS in1993 as a

Courier, aposition in which

he retired in 2006 tobecome a TCS Franchiseoperator. “This is a great earningopportunity and it saves me a lotof time as well,” says Amir whoseterritory covers almost seventypercent of the Korangi IndustrialArea, extending from AventisChowrangi to Murtaza Chowrangi.His target is to begin a secondfranchise in the next three to fiveyears. “This line of work requiresgood public relations skills.Working for myself I now realizethat the time I spend with thecustomer is actually my investmentin the business because he isgoing to come back to me everytime,” explains Amir, saying thatthese are things one does notalways realize when working inan employed capacity. “Thepassion is very important and itresults in a whole lot of purposethat then translates into profits.”Amir is very happy with the waycricket is turning out and is surethat Pakistan is going to emergeas the most sought after team inthe world. “A truly globe-trottingteam that only plays overseas perforce of circumstances at home.I am sure Mr. Jinnah would have‘approved’, and he would surelyhave developed a cricket groundbehind his Ziarat residence!” saysAmir tongue-in-cheek.

Arshi Saleemstarted herTCSFranchise on

the 1st ofOctober 2008

having joined the company on the1st of February 2004 as RetailSales Officer. In the short periodthat her franchise has been inoperation she has doubled thesales, and is intent upon furtherimproving the targets given to herby TCS. Arshi is in her elementsrunning her own business whichshe does with the help of her twobrothers. The territory that she isservicing is known to herintimately, being theneighbourhood that she has spentthe last 24 years of her life in.Alongside she is studying for herMaster’s degree in Islamic History.“The business is my family’s breadand butter, and we put in a lot ofhard work into it with theexpectation that it will grow andflourish and enable for us a betterstandard of living,” says Arshi forwhom her academic pursuitsprovide her with a well earnedrelief from the drudgery of workwhile developing her mentalhorizons.

Javaid Hyderhas been withTCS since the

19th ofSeptember

1994, having joinedas Retail Sales Assistant. Heresigned from the Company inMarch 2008 and started theFranchise on the 22nd of April ofthe same year. The return on hisinvestment is yet to happen, hesays, but he is very hopeful of theyears ahead.

“The activity is increasing, and mygood relations with the oldcustomers are proving extremelyuseful.” There was initially the fearof the unknown, he says, but hisgood knowledge of the businesshas stood him in good stead, andhe would like to acquire a secondfranchise in the next year. “Onecant depend upon walk-incustomers, and one needs to getout and acquire business frompeople. There are five hospitals,and plenty of schools and collegesin my territory, and businessactivity increases when operatingone’s own business. I used to workbefore as well, but the passion asself-employed goes far beyondthat” says Rashid who has onedaughter and lives in a joint familywith his mother, father, fourbrothers and three sisters. He isfound of deep sea fishing and goesoff whenever he can with hisfriends in a launch.

Franchise


2009, Vol: 8 / Issue: 108

“Business in general has takena beating with the globaleconomic recession and themany troubles that Pakistan hasfaced in recent years,” saysJavaid, who feels that this is thetime to redouble one’s effortsand position oneself for whenthe business activity begins topick up. He has found himself inpioneering roles with TCS havingopened its branches in TauheedCommercial and ShamsheerCommercial. The ten years thathe spent at the Clifton Center inSASI Arcade were veryeducative, he says, and feelshighly indebted to TCS fromwhom he has learnt a lot. Hewould like to see his businessprogress and is looking forwardto acquiring a second TCSfranchise in the not too distantfuture. Javaid is saddened bythe turn for the worse that cricketmatters have taken in Pakistan,and feels that people are entitledto some healthy entertainmentin their lives.

Tariq Yousaf joined TCS in 1986 as a Courier, and thentransferred out to the TCS sponsored Sohni Expressas Station Controller, rejoining TCS as Sales Officer in

1990. He left TCS to set up his own Franchise in August2008 while serving the Company as Senior Sales Manager.

“While performing a job one is always a bit fearful about startinga business,” says Tariq, the only franchisee to be running two outlets. “Butwhen the TCS Management made the offer to me it was too good to resist,specially since it concerned an area that I was well familiar with. My totalconcentration is on making the franchise a success, and in this I follow Mr.Jinnah’s exhortation of work, work, and more work!” Tariq says he has notime for rest and recreation given the state of the economy and the call toaction stations across the board. However, Tariq would do well to rememberthat all work and no play make Jack a dull boy. But Tariq’s no Jack! And hecertainly ain’t no boy!

Rana Atique joined TCS in 1990 as Recovery Officer,and resigned his job in 2007 as Recovery Manager. Ithas been seven months since he opened the Franchise,

and he says it is doing well and improving every day. “Itis not such a big deal, and I could easily manage another

four such centers!” says Rana, exuding a welcome bravadoin these somewhat depressed times. “It is a neat and clean business withlittle or no risk involved.” Rana is married with five daughters and one son,and also involved in the property business.


www.tcs.com.pk09

CONDUCTING BUSINESS UNDER FIREMuhammad Kaleem and Ghulam Akbar filed a joint submissionthat dealt with the conduct of business under fire in the mega-city of Karachi gone berserk with pain, fear and rage. The 28thof December 2007 saw the country come to a screeching,violent halt. Benazir Bhutto was no more, felled by an assassin’sbullet. From the Khyber to the Arabian Sea, for three dayspeople lost their minds and vent their anger and anguish inunprecedented fearsome fashion. For three continuous daysand nights Muhammad Kaleem andGhulam Akbar manned the actionstations on empty stomachs,ensuring as best as they could thecontinuity of business at TCS. In abizarre sort of way they had preparedfor this drill just six months before,when the city was plunged into chaosand confusion, murder and mayhemon the 12th day of May 2007, withriots, arson and killings at severalcentrally-located places, terrorizingthe whole city. TCS couriers bravelyweathered the life threateningsituation, and made as manydeliveries and pickups as werepossible. Providing them with close-in support were Muhammad Kaleemand Ghulam Akbar who stayed backfor two days and nights workingfeverishly to keep things going onempty stomachs and hearts full ofprayers that the madness wouldrelent and better sense would prevail.

COOL & COURAGEOUSZahid Iqbal was on duty at Faisalabad’s Circular Road ExpressCentre the day Mohatrama Benzair Bhutto joined the hallowedranks of the Shaheeds. There was sporadic violence and hightension prevailed. Zahid Iqbal had a crisis on his hands withtwo hysterical ladies, an elderly gentnot in the best of health, a teenagerdesperately trying to put on a braveface, and an injured man who hadcrashed through the glass door ofthe Express Center while seekingrefuge from the street violenceoutside. Zahid Iqbal kept his cooland courage and managed thesituation to the satisfaction of allconcerned, including the TCS AreaOffice which received its materialbag weighing over 16 kilos, deliveredon foot.

Muhammad Kaleem

Ghulam Akbar

Zahid Iqbal

Every year the rank and file at TCS gets invited toshare with the CONNECT readership somethingextraordinary that might have transpired during thecourse of their daily routines. In the life of a courierno two days are the same, with every day bringingwith it a fresh set of challenges. What does remainthe same, however, is the courier’s commitment tohis unwritten, self-governed mandate that puts the‘Customer and Company above Self’ in a corporateculture that celebrates the TCS Core Values ofQuality; Profitability through Efficiency; Justice; EthicalBehavior; and Exemplary Conduct. These CoreValues, as defined by the TCS Chairman Mr. KhalidAwan, have shaped an organization that haswithstood the test of time, and grown from strengthto strength in its pursuit of customer satisfaction.

This time we celebrate Ten Tales of extraordinarycourage and commitment, and are sure that thereare many others that have gone unreported out ofeither modesty, or because the TCS Family hasgrown so used to traveling the extra mile in theservice of the customer that it does not accord anyspecial significance to such acts. The storiespresented below have been translated and editedby Mr. Shafique Shah, the Editor of TCS NetworkNews and TCS QuickCom, with their synopsisprovided by Adil Ahmad, Editor TCS Connect.

The Ten Tales are split equally into the Winners andRunners-up categories. The winning filings werefrom Muhammad Kaleem (Operations Manager, ShiftA General, Karachi), Ghulam Akbar (OperationsOfficer, Shift A General, Karachi), Zahid Iqbal(Administration Officer, Multan), Manzoor Abro (TeamLeader Field Operations, Karachi), M. Sohail(Operations Assistant, Karachi), Siraj (BusinessManager, Mardan), and Tariq Khan (OperationsAssistant, Mardan). These are carried below.

The five runners-up comprised of MuhammadMumtaz (Area Operations Manager,Rawalpindi), M.Atif Minhaj Qasmi (Senior Sales Executive INTIANA,Karachi), Muhammad Flower Iqbal(In-Charge Debriefing, Multan), Maqbool Ahmed(Accounts Officer, Lahore), and Muhammad Amir(Area Accountant, Peshawar). Their stories havebeen carried internally in QuickCom.


2009, Vol: 8 / Issue: 110

AGAINST ALL ODDSM. Sohail found himself in the thick of things, playing hideand seek with rioters on Karachi roads the day followingBenazir Bhutto’s assassination. As per routine he hadembarked on pickups from Guru Mandir, Orangi and TariqRoad Express Centres. By dusk he arrived at Banaraswhere several vehicles were on fire with a crowd of anti-social elements looting innocent people and damagingprivate property. Then suddenly came the deafening soundof gun fire and a big sharp-edged rock hit M. Sohail’s righthand which began bleeding. They fled through narrowstreets and finally reached Habib Bank Chowrangi where,like all other places, angry mobs were on the rampage. Apolice van with armed guards appeared to M. Sohail’s relief,and zigzagging through the side lanes they finally reachedGolimar. Gulshan Hub was totally under control of therioters who were damaging, destroying and setting on fireprivate and government property. The pain in his injuredhand had unbearably increased and required immediatebandaging. After what seemedan eternity they finally reachedthe Gulshan Hub and M. Sohailgot down from the van and rushedtowards the hub holding the bagsof material that he had collected.He then gathered the staff andescorted them to the van. A battlehad finally been won and he washappy to have delivered thegoods. However, it was anightmare that is likely to haunthim all his life.

NEVER ON A SUNDAY!Manzoor Abro reports on how his plans for a restful Sundaywith the family got turned upside down when he decided todrop in at the office very briefly to check up on a pendingmatter. Just his luck that a very agitated customer fromIslamabad was on the phone with the officer on duty, insistingon speaking with the top management. For a moment thereManzoor Abro was tempted to duck the issue and carry onwith his weekend picnic plans. But like always the familyhad to take a back seat, and hevolunteered to help resolve theproblem, a very knotty problemthat involved a passport and airlineticket that was two days behindscheduled delivery. It took the restof the Sunday and persistentfollow-up to trace the missingdocuments, and it was close tonightfall when they were finallydelivered and the customer’sagitation turned into gratitude.

CASE OF THE TWO SHAHJEESSiraj and Tariq Khan got into a most unusual tangle withtwo consignees by the same name of Syed Munawwar AliShah, both collectors of antiques, and both expecting ashipment from their dealer! Talk about co-incidents, and thisabsolutely had to be the mother of all co-incidents! Weighing8.5 kgs., the consignment was received at Mardan fromLahore with insufficient address. A Mr. Humayoon arrivedposing as the consignee's driver and insisted on receivingthe shipment. On production of his CNIC the consignmentwas handed over to him. The next day Syed Munawwar AliShah turned up to collect his shipment! The consignee wasflabbergasted and said he had no driver by the name ofHumayoon. The declaration made by the consignee threwSiraj and Tariq into a quandary and they stood theredumbfounded. The consignee hit the roof, and said theshipment contained a 300-year old valuable piece of antique,originally from Indonesia, that had cost him some 15 lakhsof rupees, and threatened to sue the Company for damages.Working through NADRA Humayoon’s address andphotograph were obtained, some20 miles off Mardan City in avillage known as Jamal Garhi butthe man had shifted from thatlocation. Inquiries from the areaNazim bore fruit, and Humayoonwas traced to a village calledMirchkokali. It was late at nightwhen Siraj and Tariq arrived there,and after some reassuringHumayoon came to the door andaccepted that he had indeedtaken the consignment and givenit to his boss Syed Munawwar AliShah, who in turn upon beingcontacted on the phone acceptedhaving received the consignmentand admitted that it was an error,a rare one at that, since he toowas expecting a similarconsignment! The actualconsignee Syed Munawwar AliShah was delighted to say theleast upon receiving his antique,and profusely thanked andcongratulated TCS for promptlytracing the consignment.

M. Sohail

Manzoor Abro

Siraj

Tariq Khan


11www.tcs.com.pk

Silver JubileeCongratulations

Corporate World’s

on the

I was truly delighted to find out thatTCS has completed its Silver Jubileein providing the Pakistani consumerswith pure excellence. A reliable logisticspartner is a must for any growingcompany, and I can say with fullconfidence that TCS is that partnerwhich we at Philips have truly reliedupon, and they have always delivered.I take this opportunity of congratulatingthe TCS team for their dedication, andhope that they will continue to servetheir customers with the same degreeof dedication for another 25 years.Shahid ZakiChairman & Chief Executive Officer,PHILIPS PAKISTAN

I hereby extend myheartfeltcongratulations on

the TCS SilverJubilee, and thank you

for the excellent services rendered byTCS to our Organization. We Rotariansprovide humanitarian services;encourage high ethical standards inall vocations; and help build goodwilland peace in the world, as well asaddress the needs of the less privilegedpeople in our society. By expeditingour work TCS has partnered with usin this service to humanity. We saluteTCS for its innovation, pioneering spirit,commitment and passion throughoutthe world. We wish TCS greater laurelsin the days to come.Aziz MemonDistrict Governor,ROTARY INTERNATIONALDISTRICT 3270 (PAKISTAN &AFGHANISTAN)

I would like tocongratulate TCS onthis importantmilestone of their

25th anniversary. TCShas been associated

with us as our courier agent for overa decade. I sincerely appreciate theremarkable services provided by theirmarketing team through all these yearswhich is admirable, and I wish TCStremendous success.Tahir G. SachakManaging Director &Chief Executive Officer,EFU LIFE INSURANCE

On the occasionof your SilverJubilee I would

like to take this opportunity to thankTCS for the services rendered to ourOrganization that have enabled us toachieve our goals in the distribution ofexpensive medicines all over Pakistan.I appreciate the method that wasadopted in processing Cool ChainProducts which left no room for anyfault or failing. My best wishes go toone and all for the good work that youhave done. Keep it up! And may Godbe with all of you and bless youabundantly.Kamran NishatManaging Director,MULLER & PHIPPS

We have had thepleasure ofworking with

TCS for our ‘Document HandlingServices’ as part of our countrywidecheque clearing system. Thisassociation has worked well and grown

over the past twelve years,encouraging us to introduce newservices for our customers and thushelping them improve their services totheir customers. I congratulate TCSon its Silver Jubilee, and onestablishing an excellent courierservice based on internationalstandards. I wish them great successin their future endeavours.M. M. KhanChief Executive Officer,N.I.F.T.

Heartiest congratulations on achieving25 years of successful operation inPakistan by TCS. Bank Alfalah hasenjoyed a mutually beneficialrelationship with this esteemedorganization since the very beginning.We wish more success for TCS in thefuture.Ather ShehabExecutive Incharge, Establishment &Administration Division,BANK ALFALAH

We are happy to hear the news of TCSachieving 25 years in the field ofexpress logistics, and proud of ourassociation in the noble cause ofserving ailing humanity. We have beenyour regular client for more than adecade, and look forward to a mutuallybeneficial association in the future.Nasir M. QureshiChief Executive Officer,PARAMOUNT PHARMACEUTICALS

ParamountPharmaceuticals


13www.tcs.com.pk

To all our valued customers who havebrought us this far

While TCS, the express logisticscompany, was formally inauguratedon the 4th of May 1983, it gavenew meaning to the word ‘express’in 1985 when TCS signed up withthe Pakistan Banking Council toexpedite the clearance of outstationcheques, and reduce theprocessing time from three weeksto seventy-two hours. The enormityof what we accomplished at TCSby the successful execution of thatContract was such that we were

humbled in nouncertain

manner. As aresult of ourtaking upthat most

daunting,and, in the

opinion ofsome, foolhardychallenge, thevelocity ofcirculation ofmoney went up

manifold in thenational economy ofPakistan, impacting

positively theprosperity of trade,

commerce andindustry.

TCS helped turnthe system

around, and what came to beknown as the Banking Contractoccupies a preeminent place in thehistory of TCS, an unrivalledbenchmark of what the privatesector can achieve when calledupon in the service of national

interest. TCS has earned its stripesmeeting and exceedingexpectations in less than enablingenvironments.

Given the storm clouds on theworld’s economic horizon, there isa sense of urgency in the TCS rankand file as it gears up for an

operating environment that will nodoubt be less than enabling. TheCompany that Engineer KhalidAwan founded has found itself intrail blazing roles, and made itscontribution to the development ofan entire industry focused onexpress logistics.

Core values as defined by thefounding chairman have given therobust Company a firm anchoringand direction: Quality; Profitabilitythrough Efficiency; Justice; EthicalBehavior; and Exemplary Conducthave in turn created a corporateculture of ‘Customer and Companyabove Self’ at TCS.

Engineer Khalid Awan has comea long way from those early dayswhen TCS was a boutiqueoperation, with his craft well pilotedby his trusted aide and TCS GroupCEO Jamil Janjua. Saqib Hamdanihas manned the action stationsduring a crucial period of the firm’sgrowth, first as Head of Operations,then as Chief Operating Officer,and now as the Chief ExecutiveOfficer, overseeing the relentlessdynamics of a 24/7 operation. A lotof blood, sweat, and tears havegone into the making of this superbrand. These have been stripeswell earned.

A lot of blood,sweat, and tearshave gone into themaking of thissuper brand. Thesehave been stripeswell earned


2009, Vol: 8 / Issue: 114

It is a pleasure to know that TCS iscelebrating 25 years of unsurpassedservice. We have been associated forthe past 25 years, and count ourselvesamongst your first customers. TCS hasbeen, and remains a trend setter inthe field of express logistics. TCS staffcomprises of professionals who nevercompromise on quality.Dr. Pervaz Akhter QureshiManaging Director,KAMAL LABORATORIES

This year TCS iscelebrating its SilverJubilee anniversary. 25years is a lifetime for

many companies, and thismilestone is a great testament to yourpast and present employees, and toyour customers worldwide. Thank youfor your patronage and support for ourOrganization. We wish you good luckfor years to come.M. Sadiq KhanDirector,BISMILLAH TRADERS

While wishing TCS onits Silver Jubilee, it iscertified that TCS isrendering courierservices to NICProduction NADRAsince long. They

deliver our ID Card and othershipments throughout Pakistan in theleast possible time span. It is furthercertified that during the last couple ofmonths TCS has put in extra effort toclear our additional workload of cardshipments, and deliver allconsignments in time to the desireddestinations.Saeed Anwar HamidDirector Administration & SecurityNADRA PAKISTAN

It gives usimmense pleasure

to know that TCS is

celebrating its Silver Jubilee. We werethe first insurance Company to appointTCS, and view with great satisfactionthe innovative and cost effective couriersolutions that have catered admirablyto our requirements, and their qualityof service has been beyond reproach.Captain Shahid AhmedJoint Senior Vice President & Head ofAdministration,NEW JUBILEE INSURANCECOMPANY

We feel immensepleasure in extendingour heartiestcongratulations to TCSon achieving themilestone of 25 years

in the field of courier and expresslogistics. We have always consideredTCS as our partner, and have beenworking with TCS for the last 10 yearsto our utmost satisfaction.M. Kabir SalehDirector HR & Business Development,SHAIGAN PHARMACEUTICALS

We extend our heartiestcongratulations to the TCS family onthe successful completion of 25 years.We acknowledge that it is indeed apleasure doing business with TCS,and we wish you the best of luck andsuccess in the upcoming years, andhope that our ties are made strongerwith the passage of time and goodbusiness relations.Liaquat SagheerAssociate Director, CommercialServices,GETZ PHARMA

We are proud to have a serviceprovider like TCS as our mostdependable business partner. Thecaring attitude, trained personnel, andproblem solving frame of mind are afew of the qualities that distinguish

TCS from the rest of the industryplayers. Happy 25th anniversary!Amir IdrisHead of Supply Chain Management,NOVARTIS PHARMA

We would like to congratulate TCS onthe completion of 25 years of excellentservice to the corporate world. TCShas provided us with complete logisticssolutions with enhanced capabilitiesover the years, and it is a nice, longrelationship that we have developedand enjoyed in the furtherance of ourrespective businesses. We wish TCSa very prosperous future, and greatsuccess during the years to come.Zahid IqbalDirector Support Centers,MOBILINK

We are pleased tolearn that TCS has

very successfullycompleted 25years of expresslogistics service in

Pakistan. It has been a privilege to beassociated with TCS for the last fifteenyears. We wish TCS all the very bestin the years ahead.Saad Mushtaq MalikExecutive Director Marketing,SCHAZOO PHARMACEUTICALLABORATORIES

I take this opportunityto felicitate TCS onthe occasion of its25th anniversary. We

have a longassociation with TCS

which we cherish, and are confidentthat our business ties will furtherstrengthen in the years to come. Iextend to you warm and happy wisheson this truly special occasion.Naveed Hafeez ShaikhGeneral Manager,THE BANK OF PUNJAB


15www.tcs.com.pk

Being a satisfied customer weappreciate Team TCS Lahore for theirefficient and reliable services extendedto us during the last decade. Wecongratulate TCS on completing 25years of express logistics.Amir Faisal HashmiCountry Human Resources Manager,COCA COLA

We take thisopportunity tocongratulate TCS oncelebrating 25 years

of unmatched service.Since its inception TCS has providedinnovative solutions to all customers,and set new standards for itscompetitors. TCS has greatlycontributed to our success by providingswift, safe and timely delivery of goodsand documents. A reliable courierservice such as yours has helped usmeet strict deadlines, and build ourprofessional image by keepingpromises with all our stakeholders. Wewish TCS all the success in the future.Lt. Col. (R) Shaukat MahmoodGeneral ManagerIndustrial Relations & Administration,PAK ELEKTRON LIMITED

We would like tocongratulate TCSon completing 25years. It has beena good

relationship, and TCS has provided uscomplete logistics solutions over thepast many years. TCS has arrangednationwide deliveries of our importantshipments.Azmat Ullah KhanDirector Administration & Sales,LAHORE UNIVERSITY OFMANAGEMENT SCIENCES (LUMS)

We are pleased to learnthat TCS hascompleted 25 yearsof jubilantperformance, and

acknowledge the

services provided by Team TCS to ourCompany. On this occasion we conveyour heartiest congratulations, andassure you of our best cooperation atall times.Muhammad Umair KhanGeneral Manager Logistics Support,SUI NORTHERN

I am delighted to inform you that it hasbeen a pleasure working with TCS.We have worked together in so manyprojects, and have received completesupport from your end. During thecentralization of cheque books we gotyour utmost cooperation for which weare very grateful. Thank you once againfor supporting us, and working incollaboration with us. Happy 25thanniversary!Mohammad TariqHead of Remittances & Clearing,THE ROYAL BANK OF SCOTLAND

On thisauspicious

occasion of theTCS Silver Jubilee I would like toexpress my gratitude for the servicesthat we have received over the years.We wish TCS to progress further andcontinue to play its role in thedevelopment of the corporate sector.Khawer SaeedCountry Logistics Leader,DUPONT PAKISTAN

Our philosophy is based upon buildingstrong and long lasting relationshipswith our customers and alliancepartners such as TCS. In anenvironment where deadlines are tightour consistent performance has beenvalued by our clients, and it is for thesame reasons that we value ourassociation with TCS. Congratulationson your 25th anniversary!Waqar AghaCountry Manager,GEMNET

TCS symbolizes not just a courierservice but is an emblem of successfor Pakistani businesses. The way TCShas managed customer expectationsis iconic to blue chip MNCs. I wish tocongratulate the TCS leadership andevery team member on this veryspecial moment of completing 25years.Riaz QureshiNational Sales Manager,PARAZELSUS PAKISTAN

We are delighted to congratulate TCSon its Silver Jubilee, and for ensuringtheir best efforts in the express logisticsbusiness. We congratulate the TCSteam for bringing us the ultimate inservice!M. Asad ZamanHead of Procurement Department,Admin Services Division,UNITED BANK LIMITED

It is a great pleasure to write this noteat the Sliver Jubilee celebrations ofTCS. Banking today is all about servicedelivery, and to keep pace with thegrowing internal and externalcompetition we at UBL greatly rely onthe state-of-the-art logistics servicesprovided by the TCS Network. UBLhas been associated with TCS formany years, but the bulk mailing anddelivery tracking requirementsassociated with Consumer Businessdynamics made TCS our ultimatechoice for our overall ConsumerBusiness delivery requirements. Weare strongly impressed by the reliabilityof their Network, and on this auspiciousoccasion of their 25th anniversary Iwish TCS the very best for a successfulfuture, and look forward to a lastingbusiness relationship.Muhammad ArshadDivisional Head, ConsumerOperations,UNITED BANK LIMITED


2009, Vol: 8 / Issue: 116

On behalf of themanagement Iconvey myprofoundcongratulations onthe occasion of the

TCS Silver Jubileecelebrations. We are grateful for yourdedicated and timely services, andyour commitment and affiliation withthe noble cause of the hospital. Wewould like to express our gratitude forthe quality of courier service yourCompany has provided to us for overa decade.Nauman MajeedManager Human Resources &Administration,SHAUKAT KHANUM MEMORIALCANCER HOSPITAL & RESEARCHCENTER

We congratulate you on the successfulcompletion of 25 years in the field ofexpress logistics. We wish you manyhappy returns on your Silver Jubileecelebrations. We are proud to have anesteemed courier service like TCSworking with us. We appreciate TCSwhich is a team of professionals witha high level of quality service andcustomer relationship. They haveexhibited their commitment andresponsibility in handling our projects.May Allah bring success, peace andprosperity to us all.Abdul Hafeez ButtGroup Head, Branch BankingOperations, Central Office,ALLIED BANK OF PAKISTAN

We understandthat TCS iscelebrating itsSilver Jubilee. On

this occasion wewish to congratulate

you, and thank you for rendering highquality of courier services to the StateBank of Pakistan. We hope that yourCompany will continue to maintain thehigh quality of service, and furtherexpand its scope in the future.Aftab Mustafa Khan

Corporate Secretary,STATE BANK OF PAKISTAN

We congratulate TCSon the auspiciousoccasion of theirSilver Jubilee. TCShas been thehallmark of quality

and customersatisfaction, setting new benchmarksfor the logistics industry. We hope thatTCS will continue to innovate andprovide even better services, andexceed customer expectations.Adnan Hamid AliHead of Administration & GSD,BANKISLAMI

We congratulate TCS on the occasionof their Silver Jubilee. TCS has beena leading service provider in thefinancial sector, and is a hallmark ofquality and customer care, alwayssetting new standards of service forthe express logistics industry. We hopethat TCS will continue to lead thelogistics industry with its competentteam members, and provide evenbetter services to its customers.Agha AsadullahExecutive Vice President, LogisticSupport & Security Wing, OperationsGroup,NATIONAL BANK OF PAKISTAN

We congratulate TCSon achieving the

milestone of 25years ofmaintaining thecustomers’ trustthrough their

service standards. We at HBL stronglybelieve in upholding corporate values,and hope TCS will maintain their valuesand further gain the trust of customersin the future.Abid Rafiq GhaziDeputy General Manager, GeneralAdministration,HABIB BANK LIMITED

TCS has completed 25 years ofproviding perfect express mailingsolutions. We congratulate the teamat TCS for bringing timely services toall its customers. We hope that TCSwill prove more energetic, accurateand responsible as it heads towardsits Golden Jubilee.Muhammad Nasir MemonDeputy General Manager, BankProperties Management,HABIB BANK LIMITED

We have beenrebranded as oneof the top MiddleEastern Banks,and after properdue diligence TCSwas selected by

Samba Financial Group as theirauthorized courier company. Samba,formerly known as CrescentCommercial Bank Limited, has foundthe services rendered by TCS asextraordinary. We congratulate TCSon their 25th anniversary, and lookforward to a lasting association.Muhammad Sabih AkberVice President, Centralized Operations,CRESBANK

Barclays takes this opportunity tocongratulate TCS for completing 25successful years. We have beenworking with TCS since thecommencement of our business, andthe services provided by TCS arecommendable. We look forward toworking with TCS in the future andbuilding a healthy relationship.Rafif GhauriManager Administration,BARCLAYS BANK PLC

We have been associated with TCSfor the last eight of its twenty-five yearsof existence, and wish them well ontheir Silver Jubilee. Our businessrelationship with all representatives of


17www.tcs.com.pk

TCS at all levels has been pleasantand mutually beneficial, and they havepromptly responded to our impromptucalls. We wish TCS well in its journeyahead.Lt. Col. (Retd) Zia Tahir HussainSenior Manager Administration,UFONE

Our heartiestcongratulations tothe TCSManagement forachieving 25 yearsof pioneering

service excellence. We can proudlysay that TCS is by far the best Courierand Mail Management SolutionOrganization in the country. Every teammember of TCS deserves the highestaccolades for the unprecedented,round the clock dedication,commitment, hard work, and loyalty toits valued clients. Indeed, TCS is thefirst choice for all Mail Solution inPakistan. We wish TCS greatersuccess in the years ahead.Ikram NabiHead of GSD, South,MUSLIM COMMERCIAL BANK

Being a satisfied customer weappreciate the efficient and reliableservices provided to us by TCS. Thetrustworthiness and timely facilitationof Team TCS during the last decadehas been laudable. Congratulationson completing 25 years in the field ofexpress logistics.Farrukh NadeemVice President GSD,MUSLIM COMMERCIAL BANK

TCS hasbeenassociatedwith us for

the last 10 years providing logisticsservices to our Head Office and 27branches all over Pakistan. TCS hasalways given timely service, with theirdedicated staff in Sales, CustomerService and Operations giving usspecial attention. On this specialoccasion of its 25th anniversary I wouldlike to commend the Chairman TCS,Mr. Khalid Awan, whose efforts have

given this Company so much successin the courier industry.Irfan AmirManager Administration,AMERICAN LIFE INSURANCECOMPANY

It is indeedheartening to notethat TCS iscelebrating its SilverJubilee in the fieldof express logistics.We value the

services provided by you to our Bank,and congratulate your Managementteam on this occasion, and pray forgreater success of your Organizationin the future.Asad Ali SajunDeputy General Manager & Head ofAdministration/Procurement,BANK AL HABIB

We are delighted to learnthat TCS has completed 25

years in the field of express logisticswith great success. Our relationshipdates back to 1992, and we have nohesitation in marking TCS as thenumber one courier company for veryvalid reasons as follows: TCS is theonly company that provides us withtransport facility for our cold chainsensitive medicinal products; TCS isthe only company that provides realtime online access for consignmentstatus; TCS is the only company thatsettles claims at short notice wheneverat fault; TCS provides internationalcourier services that are comparablewith market leaders like DHL, TNT,FEDEX, and others. Good luck in thefuture!Mohammad Younis Wattoo(Plant Manager)Bashir Ahmed Habib(Materials Control Manager),MEDIPHARM, Licencee ofSCHERING.

We startedoperation inlate 2004, andchose TCS as

our courier provider keeping in viewits unparalleled track record. We alsochose TCS to fulfill our logistics needsas well as awarding it the contract foran outsourced warehouse. Many timesthe exceptional personalized attentionand timely action by TCS staff hassaved the day for us, and weappreciate the professional manner inwhich TCS is run. We value yourcooperation, and do not hesitate inconsidering us as business partners.Our management wishes TCS all thebest in its future endeavours.Kashif H. RajpootManager OSS-North,TELENOR

Over the last fewyears of ourassociation theservices renderedby TCS are

unblemished andmeritorious. Keeping in

view the top secret nature of thedocuments of this section TCS hasensured the delivery of documentsunder safe and secure conditions. Weappreciate the services rendered byTCS.Abid Hussain SattiAssistant Controller Secrecy,ALLAMA IQBAL OPEN UNIVERSITY

We have a greatworkingrelationship withTCS built over anumber of years ofclose collaboration,and we aredelighted that theyhave completed 25

years of truly extraordinary service inthe crucial sector of express logisticsand contributed to our success, asindeed the success of a host of otherbusinesses throughout Pakistan.Congratulations, and may TCS growfrom strength to strength.Hussain AdamManager Sales,INTERNATIONAL FOUNDATION &GARMENTS


2009, Vol: 8 / Issue: 118

GodfreyJosephjoined DHL onOctober 17,1982 andthentransferred toTCS uponits inception,a fact that

makes him a proud member ofthe senior employees club! He wasborn on the 18th of January, 1963 inKarachi, and is married with three sonsand a daughter. Bruce Willis andStephen Segal are his favourite moviestars, and he cites Mercury Rising, DieHard, Black, and Koi Mill Gaya(featuring Bruce Willis?) as his favouritemovies. Athletics, basketball, football,and swimming have been part ofGodfrey’s action in life. Godfrey’sfavourite food is Chinese fusion, a termthat bears further explaining.

If not TCS, which other career wouldGodfrey have liked to pursue? “I wouldhave liked to utilize my skills bydevoting my energies towards the upliftof Special Children and contributetowards providing a better quality oflife for the mentally and physicallychallenged,” says he.

Mirza IqbalBaig joinedTCS on the 6thof August,1985 as abankingcourier, andwas born inKarachi on

the 15th ofJanuary, 1965. His father worked asAssistant General Manager for May &Baker pharmaceutical company, and

he is one of five sisters and twobrothers. Iqbal is married with two sons(Suffiyan and Samad) and daughterMisbah who is a budding artist and therecipient of a TCS award in 2002.

Iqbal has played cricket and hockey,likes to watch the National Geographicchannel, has no preferences in moviesor actors, and his favourite foodcomprises of yellow Lentil (Daal) eatenwith plain rice, potato cutlets and greensalad.

MohammadYousuf(Bhai) wasborn on the 13thof April 1958 inSUKKUR, andis one of fourbrothers andfive sisters.

Prior to joining TCS hewas a hand crafted carpet designer,and cites TCS as his first and last job.He wove a carpet with the TCS mascotSpeedy and presented it to theChairman TCS Mr. Khalid Awan in themidst of much praise.

The TCS Management has selectedYousuf several times to officiate asArea Manager Karachi, as well asofficiating Manager Network ofPakistan. He is presently ManagerAirport Operation with TCS ExpressWorld Wide L.L.C in Dubai. Marriedwith five daughters and one son-in-law, Yousuf favours seafood, citesMohammad Ali as his favourite actor,and the Dawn of Islam as his favouritemovie. He is partial to Cricket, andamongst his mentors at TCS he citesQamar Zaidi, Moin Malik, Adil Badshah,Naveed Awan, Azeem, Imran Aslam,and Jamil Ahmed.

SyedNaushadHaiderjoined TCS asa sales officerin year 1988,and was born inSukkur on the10th of March

1962. His late fatherworked for EXXON in Daharki, and hehas two brothers and a sister. Naushadhas been very active on the sportsfield, and has played Squash andTable-tennis professionally, with aninterest in Hockey, Baseball,Badminton and Swimming.

Posted in Dubai for the last 10 years,Naushad is currently responsible forthe Wholesale business in the UAE.Had he not joined TCS Naushad wouldliked to have been an actor. Naushad’sfavourite food includes Chinese andvegetable dishes prepared by his wife.Amongst his favourite actors areNaseeruddin Shah, Amitabh Bachan,and Shan, with Khuda-Ke-Liya hisfavourite movie.

Syed ImranAli Shahjoined DHL onthe 31st of July,1982 and thentransferred toTCS upon itsinception. Hisfather was inGovernment

service, and he is one of three brothersand two sisters. As his mostmemorable moment he cites the dayin 1983 when the Chairman TCS Mr.Khalid Awan rode with him on hismotorbike delivering and picking upconsignments all day long.

Employees who have spent 20+ years with the CompanyTCS VETERANS

Muhammad Arshad Khan, popularly known as MAK,is the Manager Administration at TCS and a giftedartist alongside. MAK is inspired by nature and thepeople around him which is why he prefers to keephis paintings close to reality.

His success as anadministrator is possibly due in part to thepatience of an artist, as also the artist’s attention todetail. “I do not want to bind myself to a specific philosophyor theme,” he says.

MAK has displayed in Islamabad’s Jharoka Art Gallery in Islamabadalongside some formidable names like Hajra Mansur, Mansur Aye,and Mugees Riaz who teamed up with 30 others in a group exhibitionof contemporary artists of Pakistan. On the 11th of July, 2008 two ofhis paintings were put up on permanent display in the University ofZurich’s Department of Geography in Switzerland. For the last twoyears he has been working on the personality development of lessprivileged children through art in Karachi’s Landhi Industrial Area.

Soon after passing out from Karachi University MAK joined TCS(Private) Limited as Admin Officer on March 19, 1997. On June 1st,1999 he was promoted to Assistant Manager Administration, and thenManager Administration from July 1st, 2003. “I whole-heartedly enjoyworking in our country’s leading international courier company, andlooking after the administration of more than 350 offices across theNetwork. This has broadened my understanding and knowledge inpractical terms”, says MAK.

Reading, traveling, gardening, hiking, running and fishing compriseMAK’s other interests.

“At that time I was a Courier Officer, and it became the mostimportant day of my professional life having the Chairmanspend the whole day with me on my motorbike,” says Imran.

Imran’s favourite food is Mutton Karahi. He enjoys actionthrillers and Arnold Schwarzenegger is his favourite moviestar. His romantic streak and penchant for tragedy is reflectedin his choice of favourite movie, the Titanic. Imran was bornon the 9th of June, 1961 in Rawalpindi, and enjoys playingcricket.

Syed Mujahid Ali joined TCSon the 1st of December, 1984. Hisfather was in the Governmentservice, and he has one othersibling, a sister. Born on the 11thof January, 1960, Mujahid hasa penchant for Chinese Foodand white meat. He likeswatching old classic movies,

and his favourite movie stars include DaleepKumar, Shahrukh Khan, Rekha, and Shlpa Shetty. Mujahidhas played Badminton and Hockey.

“I felt very elevated and proud to be part of such a highlyregarded service provider,” says Mujahid, citing Arif Malikand Tahir Amin as mentors who have motivated and groomedhim.

Zafar Nawaz Awan wasborn in Dera Ismail Khan on the23rd of October 1958, and joinedTCS on the 1st of March 1984. Heis one of eight siblings, and his latefather was in Government service.His most memorable moment wasthe road accident that he wasinvolved in on the 23rd of September1991 on Motorway 1 at Kundian.

Zafar not just survived the crash, but in a traumatized statewent on to complete his deliveries, an act for which hereceived an appreciation letter from TCS (#PERS 15/6) fora job well done, a document that he treasures. Zafar is fondof cricket, cites fish as his favourite food, and likes watchingmovies that feature Amitab Bachan.

MAK with appreciative guests at his exhibition

The World Art Foundation in California (USA) has invited MAK to takepart in its grand exhibition in June this year, and sponsored his galleryfee of $500. Ron Barsano, MAK's Internet friend since 2001, hasoffered to host him at his residence during his visit.


19www.tcs.com.pk


2009, Vol: 8 / Issue: 120

Salman comes with amultidisciplinary

education in Engineeringwith a Masters in Business

Administration and over 7years of diverse work

experience. He joined TCS on the 1stof February 2006 in Sales Planning,and after 6 months was transferred toMail Management Solutions (MMS) asSales and Marketing Managerresponsible for designing andexecuting the integrated marketingcampaign among corporate customers.“My biggest challenge was theinstallation of a Print Shop and I wasalso a part of the team responsible forprocuring the equipment,” saysSalman, who is now designated asStrategic Business Head for MMS.

Before TCS Salman was in Philipsworking as Marketing ManagerConsumer Channel. Prior to PhilipsSalman spent one year at ABB- AseaBrown Boweri as Project Manager, aSwitzerland based multinational in the

same line of work world wide asSiemens. He started his career in 1999as an Electrical Engineer in the TextilesIndustry which he says was anexperience that he will never forget.

Salman was born on the 18th June1977 in Riyadh (Saudi Arabia) wherehis father worked as a banker. He didhis Bachelors in Electrical Engineeringfrom the NED University in Karachi,and obtained a MBA in Marketing fromCollege of Business and Management(Karachi). He is one of four brothersand two sisters, and cites cricket,movies, food, traveling, exploring newplaces and meeting new people as hisinterests outside of work.

George Clooney is Salman’s favouritemovie star and The City of Angels hisfavourite movie.

Ladies and gentlemen, Rao SalmanAkhter at your service!

Imran is the money-man at TCS,tasked with keeping an eye on cash-flows and related matters. He was bornin Karachi on May 8th, 1969, and ismarried with two sons MuhammadSaad who is 11 years old andMuhammad Zaid who is 7.

Imran did his M.Com from KarachiUniversity, and is a Fellow Member ofThe Institute of Chartered Accountantsof Pakistan, a Fellow Member of TheInstitute of Cost and ManagementAccountants of Pakistan, an AssociateMember of The Institute of CharteredSecretaries of Pakistan, a CertifiedInternal Auditor from Institute of InternalAuditors, USA, a Certified InformationSystem Auditor from the Institute ofSystems Audit and Control AssociationUSA, and a Certified Fraud Examinerfrom the Association of Certified FraudExaminers USA.

His mathematical inclinations areinherited, it appears, since Imran’sfather is a Fellow Member of TheChartered Institute of ManagementAccountants (CIMA), UK, and presentlyworking as a consultant in apharmaceutical company.

Between April 1995 and June 1996 heserved with TCS as its ChiefAccountant. During the period July1996 to December 2004 he served asDeputy Head Internal Audit with ABVRock Group KB, a SwedishConstruction Company based in SaudiArabia.

Imran’s work philosophy is centeredin planning his assignments accurately,and executing them with utmostprofessionalism meeting alldeliverables. He believes in team-workand group effort, with confidence in

colleagues and sub-ordinates. Imran’sextra-curricular interests extend toplaying cricket, reading books, surfingthe Internet, debating, and assistinghis children in their studies.

Ladies and gentlemen, Imran Younusat your service!

Imran YounusVice President, [email protected] AHE DSPE K

Rao Salman AkhterStrategic Business Head - [email protected]

Summer Vacations Well Spent!In keeping with a fine tradition TCS and the School of Leadership(SoL) successfully undertook the oratorical saga of Hyde ParkJuniors (HPJ) once again this year. The orientation took placeat a five star setting in Karachi with over 175 students and theirparents and guardians in attendance.

The highlight of the evening was the interactive session onparenting by Kamran Rizvi, Director School of Leadership.Participants of the program engaged in learning the art ofdebating and declaiming, and underwent a rigorous regimeof workshops designed to help them overcoming their fearof public speaking.

Speaking on the occasion Rizwan Hafeez, TCS Vice PresidentBusiness Development & Regional Drector North, went downmemory lane, reminding the gathering of young boys andgirls that TCS had started the Hyde Park Juniors programin 2003, as part of its 20 years celebrations, in realizationof its responsibility towards society and peopleempowerment.

“This year’s program is even closer to our hearts as itcoincides with our 25 years celebrations,” said Rizwan.“We have a business tagline which says, “Helping youSucceed in So Many Ways” and this is also one of ourways of demonstrating this tagline, i.e., Helping Youboys and girls to Succeed in life. I recollect another one,which is “We Share Your Passion”. By your presencehere we understand that you have the Passion andthe desire to do something in life.” Rizwan thankedKamran Rizvi, Shireen Naqvi, Talha and the entireSchool of Leadership team for being with TCS everyyear and making HPJ a grand success.

Concieved by Jamil Janjua during his stint with theBritish Council in Karachi many moons ago, publicspeaking, debating and declaming were seen as aroute to empowering young Pakistani adults through

enhancing their powers of expression, and theassociated self-esteem and confidence. The process

was based on a series of training workshops andcompetitions during the summer break, and the focus

was on girls and boys in the age bracket of 14 to 17

years. Needless to say that the program was a grand

success, and produced, amongst others, Sidra Iqbal,

who went on to becoming a HPJ trainer of great repute

and is now a celebrity television talk-show host.When Jamil Janjua rejoined TCS as its CEO it wasnatural that he should put HPJ as an integral part of

the Company's CSR activity. What possibly developed

as a personal passion made eminent sense at aprofessional level. The newly christened TCS HPJtook Karachi's school system by storm, and the TCS

corporate colleagues joined in with great ethusiasmas co-sponsors. The Royal Rodale Club at Seaviewwas the hub of competitive activity, while the workshops

were conducted at the School of Leadership. Citibank's

Zubyr Soomro graced as chief guest the grand finale

at the Finance and Trade Center.Meanwhile back at the ranch the TCS Students Express

promised the kids that the TCS Speedy would get their

college applications to the UK, USA, Australia, or any

other part of the world at amazingly affordable rates.

HPJ BACKGROUNDER


21www.tcs.com.pk


2009, Vol: 8 / Issue: 122

Salman Azam of the TCS Call Center was privileged to attendas TCS Brand Ambassador the Young Leaders Conferenceorganized by the School of Leadership (SoL) in Lahore.

Sidra is quick-witted, focused, anddetermined to make her mark in anopen field often defined as cutthroat.Gifted with formidable public speakingskills that she honed with the BritishCouncil and TCS public speakingprograms, the Hyde Park Juniors,initiated by Jamil Janjua during his stintat both places, Sidra has representedPakistan overseas on severalprestigious occasions, and deliveredan emphatic message rectifyingmisperceptions of her country andpeople.

Sidra’s involvement with television asa professional pursuit is natural givenher very articulate and extrovert nature,and the fact that she had an earlyinduction given her father’s presenceas a respected producer at PakistanTelevision (PTV).

After spending time hosting shows withprivate channels, she seems to havefound her niche with PTV hosting‘Corporate Coffee’. The show aims atdiscussing and informing viewers aboutthe latest happenings on the corporatescene in Pakistan and abroad. Theparticipants are drawn from both thepublic and the private sector, and haveincluded Dr. Ishrat Hussian (FormerGovernor State Bank), Mr. Tariq Ikram(Chairman, TDAP), Barrister ShahidaJamil, Mr. Abdullah Yusuf (Chairman,

FBR), Mr. Shamim Ahmed Shamsi(President KCCI), Mr. Aqeel KarimDhedhi (AKD Group), Mr. Arif Habib(Arif Habib Securities), Mr. RafiqRangoonwala (Cupola Group), andMs. Zainab Ansari (Xenith PR) to namejust a few.

The issues that Sidra has on the frontburner include in-depth analysis of themajor economy sectors of Textile,Banking, Insurance, IT, ExportProcessing Zones, Healthcare, andCement, and reads between the linesof the SBP annual report.

Since April of this year Sidra has beenhosting ‘Baaton Baaton Mein’ on ARYDigital every Wednesday night,featuring interviews with living legends,and notching up21 episodes. OnTV1 Sidraanchors ‘KIVA –The Circle ofWisdom’. KIVA isa South Americantermsynonymous withour ownPunchayat, andcomprises 40minutes ofdiscussionbetween twopanels

comprising 4 youths and 4 adults, andbuilt around the important questionsthat the youth of today is asking itself.Aired once a week on Wednesdays,KIVA is into its third season.

Sidra Iqbal works as Vice Presidentfor Public Relations at Ogilvy & MatherPakistan in Karachi, and is part of thatelite group of young Pakistaniexecutives competent to make a markon the world stage. “Advertising is nota 9-to-5 job,” says Sidra, who oftenputs in 15 hours work days. Burnoutis an occupational hazard, and Sidrais planning a six weeks sabbatical inEngland, attending workshops onPublic Relations and Media practices.Good luck Sidra!

Celebrating Pakistani YouthSIDRA IQBAL

Warrior Princess in the Broadcasting Business

FutureLeadership

Gungho

Sidra Iqbal - grilling her guests with a smile


23www.tcs.com.pk

Adding value to the spirit of enterpriseMohammad Arif is leading a fine team at OCTARA as itsBusiness Head, and what started as a CSR initiative onthe 20th anniversary of TCS has developed into a fullfledged business concern as TCS celebrates its SilverJubilee, focused on developing the human resource inPakistan’s corporate landscape. In the current air of crisisgenerated by the global recession, OCTARA’s mandatehas taken on a fresh urgency as businesses look toweathering the storm through an improved caliber of theirhuman resource that can think out-of-the-box, and is capableof lateral movement, innovation and intrapreneurship.

Perhaps the most memorable OCTARA event was the jampacked session with Dr. Prof. Edward de Bono, the fatherof lateral thinking. Another memorable session was withProf. Kenneth P. Morse, the Senior Lecturer of the MITSloan School of Management, and a great champion ofintrapreneurs whom he defines as creative and innovativeemployees of long established companies who recognizethat unless they can develop entrepreneurial behaviorsand activities, they may become redundant in an increasinglyinnovative and competitive world economic environment.OCTARA and its impressive line-up of Marketing andManagement Gurus have a very central role to play inbringing about this critical transformation within the Pakistanimindset in the workplace.

Training Portfolio

Dubai - UAETCS Express Worldwide LLC

#5, Abdullah Rashid Muhammad Saif Building,Rashidya, Umm Ramool, P.O. Box 29575, Dubai, UAE

Tel: +(971) 4 285 8556, Fax: +(971) 4 285 8560www.tcsuae.com

Abu Dhabi - UAETCS Express Worldwide LLC

Fardous Building, Al Salam StreetP.O. Box 54525, Abu Dhabi, UAE

Tel: +(971) 2 677 8600, Fax: +(971) 2 6779800www.tcsuae.com

Sharjah - UAETCS Express Worldwide LLC

Al Arooba Shop # 24 & 25, Al Arooba Street,Behind al Ansari Exchange, Rolla Square, Sharjah

Tel: +(971) 6 563 0563, Fax: +(971) 6 563 0562www.tcsuae.com

London - UKTCS Express Worldwide (UK) Limited

1000 Great West Road, Brentford,Middlesex TW8-9HH, London, UK

Tel: +(44) 208 263 5715, Fax: +(44) 208 263 5716www.tcsexpress.co.uk

Karachi - PakistanTCS (Private) Limited

101-104, Civil Aviation Club Road,Near Hajj Terminal Karachi Airport, Karachi-Pakistan.

Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2830www.tcs.com.pk

TCS Worldwide

Salman AkramVP-Sales / Marketing &Regional Director Central

1 PECO Road, opposite IttefaqFoundry, Kot Lakhpat, Lahore.Tel: [email protected]

Mohsin AnsariRegional Director Operations Central

1 PECO Road, opposite IttefaqFoundry, Kot Lakhpat, Lahore.Tel: [email protected]

Muhammad KausarArea Business Head, Multan

958/B, Tareen Road, Multan.Tel: 041-8545290 [email protected]

Ali Asghar KiyaniArea Business Head, Faisalabad

446-D, Peoples Colony # 1,Faisalabad.Tel: [email protected]

CENTRAL

Jamil AhmedVP-Operations / BPR &Regional Director South

Iqbal Avenue, Jinnah InternationalAirport, Karachi.Tel: [email protected]

SOUTH

Syed Shauket AbbasRegional Director Sales South

Iqbal Avenue,Jinnah International Airport, Karachi.Tel: [email protected]

Sibtain RazaArea Business Head, Hyderabad

Bungalow # 14/A, Unit # 3,Main Auto Bhan Road, Latifabad,Hyderabad.Tel: [email protected]

Zahid AhmedArea Business Head, Sukkur

Bungalow # 47, TCS House, MuslimCooperative Society, Military Road,Opposite Red Carpet Hotel, Sukkur.Tel: [email protected]

Ibrar AhmedArea Business Head, Quetta

Plot # 3, Shahbaz Town, Phase IV,Samungli Road, Quetta.Tel: [email protected]

Rizwan HafeezVP-Business Development &Regional Director North

Near KRL Officers Colony,Khanna Bridge, Service Road,Islamabad.Tel: 051-4471098 [email protected]

Rizwan Ali KapoorRegional Director Operations North

Near KRL Officers Colony,Khanna Bridge, Service Road,Islamabad.Tel: [email protected]

Muhammad JavaidArea Business Head, Peshawar

54 The Mall, near PTV Station MallRoad, Peshawar Cantt.Tel: [email protected]

Jalil Ahmed KhanArea Business Head, Gujranwala

365-A, Model Town near main market,Gujranwala.Tel: 055-3842196 [email protected]

NORTH

People @ your service!

Those who live unselfishly are those whohave a life that's most worth living.

Chinese Proverb

Quote

Our Purpose• Excellence

Our Core Values• Exemplary Conduct• Quality• Ethics• Justice• Profitability through efficiency

Khalid N. Awan

pakistan - · pdf filepakistan taking the initiative and seizing the moment have never been a...

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