pamela cakes
TRANSCRIPT
S u g a r Rush
Members:
Dennis Laguisma
Pamela Sadino
Olive Go
Miguel Aquino
Joni Margallo
Bryan Ynaya
MISSION STATEMENT
PROVIDE TO THE SURROUNDING COMMUNITY QUALITY WITH
BOTH IT’S PRODUCT AND SERVICE BY MAKING AND SELLING
ONLY THE FINEST IN CAKES, PASTRIES AND OTHER BAKED
GOODS.
NOT ONLY SATISFY THE SWEET TOOTH OF THE SURROUNDING
COMMUNITY’S RESIDENTS BUT SERVE AS A LOCAL
ESTABLISHMENT THAT PROMOTES AND SUPPORTS THE
ECONOMIC AND SOCIAL DEVELOPMENT OF THE COMMUNITY
CONTINUE TO DEVELOP A BRAND NAME THAT THE RESIDENTS
OF NEW YORK CITY RECOGNIZE US TO BE THE BEST AND MOST
EFFICIENT BAKERY IN THE CITY.
GOALS
ALWAYS PROVIDE THE BEST AND FRESHEST BAKED
GOODS WITHOUT COMPRIMISING QUALITY FOR QUANTITY.
PROVDE EXCELLENT SERVICE WHILE REMANING FAIR AND
FRIENDLY WITH ALL OF OUR CUSTOMERS.
CREATE A WELCOMING FAMILY ENVIRONMENT WITH OUR
EMPLOYEES AS WELL AS MAINTAIN A LEVEL OF RESPECT
AMONGST STAFF
GIVE BACK TO THE SURROUNDING COMMUNITY THROUGH
CHARITABLE GIVING AND COMMUNITY SERVICE EVENTS.
CODE OF ETHICSRESPECT THE INDIVIDUALITY AND DIGNITY OF EACH EMPLOYEE AND
PROMOTE AN ENVIRIONMENT FAVORABLE TO THE WELL BEING AND
DEVELOPMENT OF ALL.
MAINTAIN A CORDIAL RELATIONSHIP WITH SUPPLIERS AND
ACCOMMODATE THEM IN ANY WAY POSSIBLE
ALWAYS PROVIDE THE CUSTOMER WITH QUALITY GOODS AND
EXEMPLARY SERVICE.
SUPPORT THE ECONOMIC AND SOCIAL DEVELOPMENT OF THE
SURROUNDING COMMUNITIES.
STEALING, THE ACT OF TAKING WITHOUT PERMISSIN AND WITHOUT
INTENTION TO RETURN SHALL BE PROHIBITED. THE THEFT OF ANY AND
ALL MATERIALS AND SUPPLIES BELONGING TO CAKES & MORE ARE
PROHIBITED AND WILL IN IMMEDIATE TERMINATION AND LEGAL ACTION
ETHICAL DILEMMANAME: JOHN
RINALDIJOB TITLE: BAKER
NEGATIVES:
POSITIVE
S:
ACTION TAKENMANAGEMENT OVERLOOKED THE CHARGES OF PREFERENTIAL
TREATMENTEMPLOYEE WAS LATER FOUND GUILTY OF THEFT
EMPLOYEE WAS MADE AWARE OF HIS DIRECT VIOLATION TO THE
COMPANY’S CODE OF ETHICS AND TERMINATED IMMEDIATELY
FRIENDLY WITH
CUSTOMERS,
SKILLED
BAKER,
ENCOURAGING
GAVE PREFERENTIAL TREATMENT TO FRIENDS AND FAMILY
MEMBERS, ACCUSED OF STEALING BAKING SUPPLIES AND
EQUIPMENT.
RESOLUTION ALTERNATIVE 1
MANAGEMENT ADDRESSES THE ISSUE OF PREFERENTIAL TREATMENT ON
BEHALF OF THE EMPLOYEE
EMPLOYEE IS MADE AWARE OF MANAGEMENT’S DEDICATION TO UPHOLD THE
COMPANY’S CODE OF ETHICS REGARDLESS OF THE EXTREMITY OF THE
VIOLATION
EMPLOYEE IS NOT FIRED AND PLACED ON SUPERVISED PROBATION.
A SKILLED BAKER REMAINS A PART OF THE STAFF WHICH ALLOWS
CONSISTENCY WITH THE QUALITY OF THE PRODUCT AND SERVICES OFFERED TO
THE CUSTOMERS.ACTION IS BE VIEWED BY OTHER EMPLOYEES AS MANAGEMENT’S FAILURE TO
UPHOLD THE COMPANY’S CODE OF ETHICS; DAMAGING MANAGEMENT’S
AUTHORITY .
RESOLUTION ALTERNATIVE
2
RESULT
RESULT
LESSONS LEARNED
EMPLOYEES MUST BE TERMINATED ONCE THEY ARE IN SEVERE VIOLATION OF THE CODE OF ETHICS.
ALL ISSUES MUST BE ADDRESSED, REGARDLESS OF SEVERITY