Pamela Walsh5N347 Hanson Ridge Drive, St. Charles, IL 60175 | 630.802.5861 (cell) | walshpam347@gmail.com

PROFESSIONAL OVERVIEW Training of new team in a virtual environment using voice and screen sharing examples. Self-motivated and self-managed with a high degree of analytical and problem solving ability. Perceptiveness to identify relevant questions during a phone interview Team approach to interaction and problem solving. Outgoing Support Professional with excellent communication skills and youth mentor Reliable solution provider who provided troubleshooting for standardized testing Acted as liaison and business analyst for users and mediaries of Boston, Burlington and Regional offices Self-motivated project manager who found needs for new processes and followed through Coordinated start-up of National Faculty Services Center, including center office design, layout, computers, phone

systems and related installation and repairs, and successfully managed physical move Sole onsite support for CoPilot sample ordering system in the Midwest Office Creative thinker that provided technical support to the Faculty Services, Internal Sales and Field Sales

Departments Contributed to Divisional budgeting and planning for IP migration Created and maintained developmental studies databases on the Lotus Notes platform Experience supervisor and trainer of staff on new software and updates Processed accounts payable and receivable using QuickBooks accounting software

TECHNICAL SKILLSMicrosoft Office (Word, Excel and PowerPoint), Microsoft Publisher, Google Drive, JobTraq (Business Process Management System), IDEA (proprietary Order Entry system used for digital creation), DIFY, Skype, Lotus Notes, QuickBooks, Skyward, PowerSchool, SOCS, MAP and PARCC testing Proctor, Knowledge of multiple website platforms including DevHub, Weebly, SiteBuilder and Camilyo, multiple email platforms including Outlook, Outlook Express, Gmail

PROFESSIONAL EXPERIENCEAffinityX, 2250 Point Blvd, Suite 150, Elgin, IL, 5/2016 to present, Marketing Consultant/Project Manager Manage website orders for 10 white gloved clients – live engagements and pilots Conducts phone interviews with customers to understand the customers business and create a package of

information used to generate online copy. Assemble clear notes and communicate with copy and production teams to create the website. Troubleshoot problem issues with websites by communication with copy and production teams.

Ajilon Staffing, 150 N. Martingale Rd, Ste 250, Schaumburg, IL, 10/2015 to 4/2015, Marketing Consultant Assisted team lead on escalations Trained incoming staff on procedures

Lily Lake Elementary School/School Dist 301, Burlington, IL, 8/2008-6/2015, Technology Professional Assisted by teaching classes in computer lab. Researched and provided relevant common core curriculum learning. Troubleshot computer issues. Managed schedules and administered state testing for grades 2-5.

State of Illinois Human Services, St. Charles, IL 2009-2015, Caregiver/Personal Assistant

Central Community Unit School District 301, Burlington, IL 2003-2013, Substitute Teacher

Advanced Geothermal, Elgin, IL, Assistant to Owner/Office Manager

Houghton Mifflin Company, St Charles, IL, Office Manager – Faculty Development Programs, Sales Support Systems Manager, Administrative Assistant to Regional Sales Manager – College Division

Michaelsen Health Center, Batavia, IL, Office Manager

EducationEastern Illinois University, Charleston, IL, Bachelor of Arts, Office Management Systems

Waubonsee Community College, Sugar Grove, IL, General Studies

Community Involvement Committee Member and former Scribe and Historian Mentor – Boy Scout Troop 46