Pamela Olivia Simmons2016

3220 Golden Nugget Drive Clayton NC 27520919-264-9488osimmons77@gmail.com

P R O F I L EResults-oriented Learning and Performance Educator with diverse background in facilitation, process improvement, leadership, change management and customer service. Possess exceptional eye for detail, development of handling procedures and documented procedures for training. Dedicated to providing excellent customer service, people development through education and mentorship, leading through change and applying associate awareness through thought methodology to drive process improvement.

Customer Service*Learning and Performance*Quality Assurance*Lean Six Sigma White Belt*Customer

Retention*Change Management*Insurance Professional*Diversity and Inclusion*Mentorship*Project

Management*Leadership*Management*Classroom Management*Microsoft Office*Creative Writing*Public

Relations*Training and Facilitation*Editing*Public Speaking*Motivational Speaking*Team Building and

Motivation*Inspiration

H I G H L I G H T SNationwide Associate Leadership Program 2008*Completed

Lean Six Sigma White Belt March 2011*Completed Five Quick Hit White Belt Projects/Bronze Star*Received Trainer Summit

Awards for Customer Service and Innovate December 2013*Council Member of The North Carolina Diversity and Inclusion Council January 2013 to January 2016*Member of

Women In Leadership Council Training and Development March 2015 to March 2016* Director of FOCUS (Fellowship Of Christian United Singles) January 2015 to present*President of Voices of

Pamela Olivia Simmons

Provision June 2015 to present*Social Media Marketing Specialist, Christian Provision Ministries, November 2014 to

June 2015*Motivational and Inspirational Blogger/CEO of LibFiles 2014 to present*

E D U C A T I O NStrayer UniversityDegree in progressBusiness Administration and Human Resources

C E R T I F I C A T I O N SPresentations with Panache 2007*Taking Control of Change 2008* Associate Leadership Development Program 2009*On

Your Side Continuous Improvement 2012*Fierce Conversations 2012*Customer Service and Innovate Certifications

2013*BRAVO Awards 2014-2016*Ethics 2016*

E X P E R I E N C ELearning and Performance Instructor | Nationwide Insurance CompMarch , 2011 – October 6, 2016

Conduct entry level, intermediate and complex technical or interaction skills training to associates. Schedules courses and enrolls associates; serves as a back up or co-facilitator to other instructors for programs which are not normal responsibility.

Uses existing evaluation tools to assess and report training results. Communicates improvement for future training session and adjusts content in process to meet the needs of the classes and business unit partners.

Maintains, revises and enhances current training

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Pamela Olivia Simmons

programs as directed. May assist in designing basic level training classes. Partnership with Processing Knowledge System Department in the creating and modification of processes. Creates the appropriate learning experience by selecting class materials from established programs or modules and training aids.

Assist in On Boarding Segment of New Hire Training including answering of questions and partnership with Human Resources Department where applicable.

E X P E R I E N C EPersonal Lines/Senior Processor | Nationwide Insurance CompMarch 27, 2000 – March 2011

Corrects errors resulting from coding, underwriting, and agent and accounting input.

Assist Training and Development Instructors with training of new hires.

Examine associates processed and real time work for quality control.

Compiled and developed Error Job Aid for Nationwide Affinity Company of America.

Implement User Acceptance Testing for new rates and procedures.

S K I L L S Microsoft Office Word Microsoft Office Power Point Microsoft Office Publisher Cisco Jabber Webinar and Virtual Training

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Pamela Olivia Simmons

Classroom Training Creation of Material Classroom Management Typing and Clerical Skills Presentation Skills Social Media Marketing Skills Human Resources and Business Skills

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