Pan-European eGovernment Services For Citizens and Enterprises: The Role of IDA

Needs of Enterprises: An Austrian View

Brussels, 19-20 September 2002

Rudolf.Lichtmannegger@wko.atAustrian Economic Chamber

Premises - 1

Enterprises: Administration‘s best customers: frequent,intense contact to many parts of government generally well informed generally quick to adopt new technology if useful

E-Government is a major factor in helping enterprises stay competitive.

Enterprises are keenly interested in efficient government (good service, adequate cost).

Premises - 2

eGovernment plays a crucial role in piloting applications that need high penetration to take off.

E-Government is both, a service and a business opportunity.

Enterprises‘ Particular Interests

easing cost of compliance (filing, reporting, info retrieval, speedy reply).

enhancing over-all cost and performance of administration.

as a driver for integrating the services of different levels of administrations.

systematic dialogue between the business community and administrations (standards, schedules, rules)

Developments in Austria - 1

Maturing court filing national real-estate register insolvency database enterprise register enterprise registration some local tax filing social security: registration/de-registration of employees help-business.gv.

Developments in Austria - 2

New and booming residency register

Future Services 2003: electronic tax filing/adjustment/refund for citizens 2004: Electronic tax filing for all companies 2003: electronic payment for e-government 2003/2004: eCard (social security card with digital

signature capability

PPP‘Cyberdoc’: Notaries Public (Deeds, official documents).

Problem Areas - 1

Validity/Legal complementary rules necessary e.g. VAT-number identification, tourist registration

Delivery choice of place/person of delivery multiple should be possible

Security Level Between companies: free choice With government: as mandated keep it simple, push digital signature where necessary

Problem Areas - 2

Documentation inter-company – legally regulated: how, how long,

where? adapt current legal basis and rules qualitative criteria, technology neutral (!) establish public document databases.

Enterprise Wish-List - General - 1

e-government applications for frequently used procedures (tax-related, filing, reporting, info).

easy to use, common procedures for online service (appearance, menu, authentication, signature, archivation): browser-based and data flow models

Enterprise Wish-List - General - 2

Systematic dialogue between suppliers and e-government planners on standards, roll-out schedules, medium term e-government plans. to integrate e-government applications in software used

in different lines of business and ensure quick penetration of technologies (e.g.

authentication).

Enterprise Wish-List European - 1

e-government in VAT administration international trade (e.g. textile/steel import

permits) for services industries working across country

borders public procurement

Enterprise Wish-List European - 2

starting a business visa administration for business partners and

prospective clients Multilingual Services (e.g. City of Vienna: registering a

new business in German, English, French, Croatian, Serbo-Croatian, Turkish.

Needed:

Synchronous investment of public and private sector (hardware, software, infrastructure, training).

For some time to come: traditional support to enterprises on non-standard issues (web support to service agents).

Systematic dialogue between administrations on the rules for commercial exploitation of public information – bases upon EU-Directive.

Integration: pull of technology AND push of willingness to co-operate across governments.

Rudolf.Lichtmannegger@wko.at